SAP Business Technology Platform Reviews

Our main use cases for the SAP Cloud Platform are that we are a government organization and we implemented six modules.

The features and functions of the SAP Cloud Platform are very good; the performance is improved when compared with the older versions. Earlier, we were using Oracle DB, and after HANA DB migration, it is fine. We are getting the reports, and processing time is also reduced.

Almost all the features of the SAP Cloud Platform are fine and good. SAP Fiori has also entered into the picture, and we are developing the Fiori apps. We have started with the BTP for the new innovations as per the SAP roadmap.

The main benefits of the SAP Cloud Platform for us are that earlier we had the primary data center at our place, but now we have shifted to the cloud. The maintenance is free for us; the maintenance is completely done by this SAP partnership with Cloud4C.

We have started using the SAP Analytics Cloud, and we have developed many applications for SAP SAC. We are going to give the presentation to our chairman most probably next week.

The analytics features positively influence decision-making for us.

The SAP Cloud Platform has been effective for us because the processing time is reduced, and we can access it easily.

We are not facing many problems with the SAP Cloud Platform; the only problem is we want the solutions immediately.

Regarding improvements, we can discuss with our internal team and determine what improvements are required in the SAP Cloud Platform. We started in the year 2007-2008 with SAP. For almost 17 years, in 2018, we migrated to HANA DB on the SAP Cloud Platform. In 2024, we will have migrated to S/4HANA through RISE with SAP. As a government organization, we are following SAP's roadmap.

We have been using the platform for the last eight years.

We have not faced any kind of challenges or problems with the SAP Cloud Platform as of now.

I have no complaints about the SAP Cloud Platform; earlier, we had individual applications, but now everything is migrated to SAP, and it's all on a single platform, making it easier for management to make timely decisions.

I'm not getting the point regarding multi-cloud support.

Regarding support, whenever we are creating a ticket for any problem, we want the solution immediately at the earliest. That is the main concern for us because ours is a coal industry, where dispatches are going on completely 24 hours. So it should not be hampered.

Positive

It is easy to set up the SAP Cloud Platform.

Almost all the amount we have invested in the SAP Cloud Platform, we have received back. In the last four to five years, I can see that it is two to three times. In the last three to four years, whatever we have invested, we have received two to three times back from our investment.

We have not yet decided how the SAP Cloud Platform affected our cost savings or business growth, but we want to implement AI with IoT technologies for getting mining industry-specific applications.

Regarding cost, if you consider the SAP Cloud Platform, it is a little bit on the higher side. Whatever we want to purchase, it is in lakhs of rupees or crores only. From SAP's side, the pricing is on the higher side and should be reduced. When compared with other organizations or software companies, it should be minimal or a little bit more, but there is too much of a gap between other software companies and SAP.

I am working with the SAP Cloud Platform, and we are using the SAP HANA Cloud since the last seven to eight years. It's running successfully without any problems.

We are using the SAP Cloud Platform, specifically the HANA Cloud Platform. Since 2018, we have been on the SAP Cloud Platform.

We are starting to use development tools for the projects in the SAP Cloud Platform. We have been using the SAP Cloud Platform for both non-SAP applications and SAP applications through RFC, and now we are going to start with the CPI, Cloud Platform Integration.

We have not introduced AI so far with the SAP Cloud Platform. We are planning to implement the latest technologies in the mining industry through AI or IoT technologies. We do leverage the SAP Cloud Platform for AI and IoT projects.

The SAP Cloud Platform has enhanced my experience. I can rate the SAP Cloud Platform up to seven for support.

I will definitely recommend using the SAP Cloud Platform because we are receiving many advantages from it. Other government organizations in Telangana state are going for SAP Cloud Platform or any SAP application based on our recommendations before initiating new projects in their organizations.

I have already explained the advantages gained from the SAP Cloud Platform, including free maintenance, it is easily accessible, and whenever there is a problem, we inform the concern, and they attend to that issue immediately.

On a scale of 1-10, I rate the SAP Cloud Platform an 8.

I use this solution to exchange data between different ERP and applications.

The event-based approach is valuable. For instance, SAP has a kind of out-of-the-box functionality, but if you really want to use it, you need to pay for the full license, which is very expensive. It is not easy to make your business agree to pay that.

SAP Cloud Platform is a strong part of their offering.

They are very poor in the analytics area. You do not have much available. If you want to have analytics, you have to do everything yourself.

Everything is very expensive, so it is not helping with the infrastructure costs.

There is a lot of latency and glitches. The support is very difficult and not really helpful. The fact is you are completely losing control of the infrastructure. If something bad happens, there is nothing you can really do. You have to ask the support and the support will answer when they want or when they can.

I am currently using this solution.

I have experienced stability issues.

I do not see scalability issues. I know much better tools than this one.

This is a third-party product to monitor BizTalk.

This product is not from Microsoft. It is in collaboration, but it is not from Microsoft.

Outside of Microsoft, I am also using SQL Server and SAP Cloud Platform.

I am using products from other vendors as well, including Microsoft, for instance.

The initial setup is quite easy. You have a web platform where you can ask what you need and the platform handles every aspect of the installation.

I have not seen a return on investment.

The pricing is not suitable for small or medium organizations.

Price and features are concerns.

Microsoft Azure is a nice option. AWS is also very rich.

You can do both. It really depends on the needs. Sometimes you have to have the hybrid option. Sometimes you can do with only the cloud part.

Everything that you ask for will come with a cost, a very big cost. So pay attention to that. I would rate this solution a seven out of ten.

Our existing customers who are on ECC are on-premises. They are migrating to SAP Cloud Platform, specifically on S4HANA. 

One of our clients was on SAP ECC on-premises, and they are moving to the cloud on S4HANA on the public cloud system. 

We are supporting about 15 customers, mostly small to medium enterprises, with SAP Cloud Platform.

The SAP Cloud Platform has helped streamline our implementation processes. The Grow Platform makes implementation easier, reducing the cycle to about four to five months, which allows us to be up and running faster.

It's very easily implemented, especially with the Grow Platform. It converts CapEx into OPEX due to its SaaS model. The implementation cycle has been reduced significantly, which was earlier a lengthy process.

Allowing more third-party applications to be integrated into the cloud platform would make it easier for customers to adopt SAP Cloud Platform. Additionally, the inclusion of AI capabilities out of the box would be beneficial given the global movement towards AI and machine learning.

We've been working with SAP Cloud Platform for at least three to four years.

SAP Cloud Platform is pretty stable, although there are occasional rare glitches. The stability is mostly reliant on the underlying platforms like Amazon, Google, etc.

The platform is extremely scalable. On a scale of one to ten, I'd rate its scalability at nine and a half to ten.

There is a lot of room for improvement in customer service and support. The availability of knowledgeable support to the implementation partners and the customers could be better.

Neutral

I would rate the initial setup for the Grow Platform around five to six on a scale, where ten is the easiest.

We follow the SAP's Activate methodology for implementation. With the RISE offering, SAP handles most of the deployment and setup responsibilities.

Top management buy-in is crucial, and conducting an ROI analysis is essential before adoption to ensure the investment aligns with value.

SAP is competitive compared to other enterprise solutions like Oracle, though not necessarily cheap. Microsoft Dynamics, for example, is for a different kind of customer base.

SAP Cloud Platform is a stable and good platform with well-proven software capabilities in the market. However, it is critical to conduct a thorough ROI analysis to ensure it meets the enterprise needs effectively before implementation.

I'd rate the solution seven out of ten.

I work as a Technical Consultant in S/4HANA and have experience with SAP Cloud Platform for around one year and two months. I used to implement SAP S/4HANA Cloud-based solutions, and I am currently working on-premises in Pakistan, resolving issues and providing solutions for organizations.

The most proficient feature of SAP Cloud Platform is integration for data services linked with Fiori apps. Fiori apps allow businesses to directly check all details of their business processes graphically, making it easier to manage and understand data.

SAP Cloud Platform should improve on integrating third-party applications with S/4HANA. Business processes often use different apps, and integrating them seamlessly with SAP is crucial. This involves using SOAP integrations, REST integrations, and all data services integrations. The best current use is S/4HANA Cloud-based all data services integrations.

I have been using SAP Cloud Platform for around one year and two months.

SAP Cloud Platform is highly stable, depending largely on the customer or client-provided server. If the databases are accurately managed, the solutions and processes are performed quickly and efficiently.

On a scale of one to ten, I rate the scalability as nine. SAP Cloud Platform is most suitable for various business needs, allowing easy expansion.

I rate the technical support as ten out of ten because there is often a need for continuous technical support. Problems may occur with customized applications, requiring immediate technical assistance.

Positive

Setting up SAP Cloud Platform is medium in difficulty. When you've already implemented similar processes, you can handle it, but different organizations have unique processes. Initial setup may face difficulties if clients provide complex or unique requirements.

The company sees a return on investment as implementing SAP Cloud Platform is power-saving. Orders are managed online, integrated with S/4HANA, reducing chances of fraud or communication errors in processes like purchase orders and sales.

The cost for SAP Cloud Platform is high as the server is expensive. Hiring staff to work on S/4HANA Cloud requires high salaries, which impacts the overall budget of the company's implementation.

I rate the SAP Cloud Platform overall as eight out of ten. It is recommended due to its proficient integration capabilities and stability when the server and databases are correctly managed.

We primarily use SAP Cloud Platform as an ERP system.

Having mobile access was a significant help. We used to log in to desktop computers to perform many functions. Now, we can operate from anywhere. Additionally, consolidating what used to be handled by four or five different platforms has become easier. 

Previously, even though we had SAP products, due to their on-premises nature, we never consolidated all aspects despite having the licenses. Now, being a cloud-based platform, we can use more features with ease, supporting remote and mobile access.

The mobile access capability is very beneficial. It allows us to perform tasks remotely that previously required desktop access, improving efficiency.

The pricing is too high across all SAP products relative to resource utilization. SAP charges are approximately two and a half times higher than if we were to host an on-premises version on the cloud ourselves. 

Any downtime for an ERP platform is unacceptable as it affects the entire system. The fundamental issue is that every department gets affected by the downtime.

We've been using SAP Cloud Platform for around a year or so.

I'd rate the stability a six. Scheduled downtime affects operations significantly even though there's good communication about it. However, downtime disturbing operations is a big concern.

Customer service is poor. SAP uses a ticket-based support system, which takes weeks to resolve basic licensing issues. Other ERP platforms offer phone support and faster resolutions.

Neutral

Previously, we worked with Microsoft Dynamics and NetSuite. Only our finance team used Dynamics, and we wanted a more integrated solution for logistics, inventory, sales, etc. SAP Platform offered that at a reasonable rate. However, we should have evaluated Dynamics 365 and NetSuite more thoroughly as true competitors to SAP.

The setup took one and a half months to get the final production tenant, followed by about ten to 20 days for configuring the production tenant. Overall, the process took around two months.

The implementation involved around twenty to twenty-five people dedicated to the cloud platform and additional staff for other parts.

We did experience a return on investment after switching from a local ERP, but it was not as high as expected. The payback period is closer to seven to ten years, rather than the one or two-year expectation set by our team and sales representatives.

The cost for implementation was equivalent to about two years' worth of license fees, including both the external agency and internal costs. The pricing for cloud services was quite high, targeting mid-sized companies that probably cannot afford their in-house IT teams.

We evaluated Microsoft Dynamics and NetSuite.

I recommend SAP Cloud Platform to companies with no heavy integration requirements, like growing software development agencies with multiple regions or entities. However, businesses with complex integration or customization needs might find SAP lacking.

I'd rate the solution seven out of ten.

I work in the manufacturing industry, where we use SAP Cloud Platform as an in-house tool to handle sales, distributions, and invoices. We use the too for our ERP operations in our manufacturing plant.

I have used HANA Cloud Integration (HCI) and then SAP Cloud Platform's suite. I have used all the versions of the cloud platform till now. It is used for business use cases, like transferring supply chain-related details or bank information, material, and transition data. The tool is used for basic business use cases in our company.

The tool offers pre-packaged content that doesn't require building a network. It also quickly helps you use the standard APIs. Many of the tool's features are pretty good and help me deliver the solution quickly.

The product's support team has certain shortcomings, not from the solution's portal perspective but from the back-end side. If something is in progress, I see that there are multiple dependencies with different teams, so the visibility over the incidents will not be available. If you raise an incident with the tool's team and there is a dependency of one team over the other, the visibility of the incidents is not available to users.

Major challenges with the tool stem from the fact that with a large volume of data, we cannot process everything in SAP Cloud Platform. Higher volumes of data or ETLs cannot be handled on SAP Cloud Platform. Such is the kind of product SAP designed on the cloud. There is an alternate approach to managing large data, which includes transferring files. SAP has some other ETL tools as well if you have a huge volume and major data transferring required. You can use separate ETL tools to transfer data, but it is mostly not for huge amounts of data; it is more for orchestration. If you want to do orchestration on the data, you can use it.

SAP has an on-premises legacy tool named SAP PI/PO. For better migration, there are a lot of things SAP needs to do. SAP had already come up with some solutions, but all of them were immature. If enterprises are moving from an on-premises environment to a cloud-based one, and some organizations have to do it because they have reached the end-of-life phase for the products they have been using. In SAP Cloud Platform, compatibility with migration should be easier and handy, but this is not currently available. Tools are available from SAP, but they are unsure how to handle certain solutions.

I have been using SAP Cloud Platform for five years. I am a customer of the tool.

More than 200 people use the solution in my company for a single project.

The solution's technical support is good. Until now, wherever I go to work for different clients, like oil and gas manufacturing or energy plants, I get pretty good support from SAP. SAP's support website portal allows us to raise SAP incidents to its support team. If we are a premium client, SAP assigns client coordinators who can quickly expedite and deal with all your issues. Along with SAP's portal, we have a dedicated SAP support team member who will be in and out working with us and help us learn about the product. I rate the technical support a seven out of ten.

Neutral

The product's initial setup phase is pretty straightforward. You just need to subscribe to the product, just like you go for a Netflix subscription, and follow the guidelines.

I did not find any ROI from the use of the solution in my company.

The tool could get too pricey. The subscription cost and the packet size-related payment we need to make are based on each transaction, making the tool costlier. Big enterprises like our company won't have any issues with the tool's pricing. Small enterprises that want to leverage the tool's features will have difficulty in utilizing the solution. From the landscape perspective or the pricing perspective, SAP's websites have mentioned that the tool's price would depend on the package size, which is around 12 Euros for 100 MB of data. I am not sure of the exact price.

The solution's maintenance area is a part of the cost associated with the tool, meaning we don't have to pay any additional charges. The maintenance area is a part of the complete subscription you take. You get all of the services included in the subscription package. Based on the different subscriptions that you have placed, you get different services from SAP.

My company has not used the tool's machine learning capabilities, and most of the clients I am working with do not have a practical use case for them.

The tool's use is mostly based on project needs. Even when integrations are booming, they may become a new way of designing architecture. Solace is one of the products that we are using right now. I just moved to Solace as it meets my needs with its advantageous features for the business. Solace is not a competitor of SAP Cloud Platform. Solace is just another tool to handle event-based integrations. Solace and SAP are working together to build SAP products together to handle the event mesh. Solace is not a competitor, but we just have some business needs where we need to use multiple tools.

We don't need people to maintain it as it is a cloud-integrated tool, so everything gets taken care of by SAP. Only from the administrative side do we have to take care of the tool, and it is managed by a separate team.

SAP mentioned some AI initiatives that are attached to the tool. Areas like machine learning and AI are not mature enough to fulfill or suffice the current business needs because we have some custom solutions, which are now legacy-based ones, since we have used them for the past twenty years. With AI solutions, it is difficult because it is more like a vanilla flavor that the solution has. Even though it is compatible with some plain stuff, it is not for custom solutions. It will take time for SAP to help us in the future, but as of now, I have not found any use case with the tool's AI or ML offerings.

I can recommend the product to others considering the features it offers along with the frequent updates along with the kind of visibility that the solution has for the future in terms of product development. If you see Gartner's report, you will see that SAP Cloud Platform has been in Gartner's Magic Quadrant for a long time. Continuously, the tool is being improved and has been maintaining a steady pace.

I can recommend the tool for small enterprises but not where they already have many additional expenditures. SAP Cloud Platform is a costly solution, so for a small enterprise, it can just be an expenditure because they are not into some core business. Instead of SAP Cloud Platform, I can recommend products like Informatica, which is cheaply priced, or Dell and Boomi, which might not be complete and are now able to use many tools. Nowadays, Azure Cloud or Azure DevOps also supports small enterprises, and they both have all the capabilities, landscapes, and ecosystems from Azure, which is good. Small enterprises can go with Azure's subscriptions.

I rate the tool an eight out of ten.

SAP Cloud Platform allows flexibility in integrating with other applications and supports customizations. There are two main deployment options: public cloud and private cloud. Public cloud, while generally more restrictive regarding customization, is suitable for many business models. On the other hand, the private cloud edition offers greater flexibility and customization capabilities.

SAP Cloud Platform serves two primary functions, one of which is supply chain management. The Titan cycle is efficiently managed through SAP, which distinguishes it from other ERP systems. The costing model allows for precise cost calculations tailored to specific manufacturing facilities, crucial for production and cost analysis. These capabilities, alongside robust supply chain management, position the SAP Cloud Platform as a pivotal tool in hosted system functions.

They are pushing towards the public cloud, and such a transition requires a mature understanding of the company's business processes. With the public cloud, there will be less flexibility to customize anything. 

I tried one of the public cloud solutions with tax factors; there is almost zero flexibility. You have to follow the standard mostly without much room for customization. It's about the cloud service, and there is no room for customization or adapting the system to a specific process on the cloud.

Easy integration with very common services worldwide, such as Microsoft Office 365, requires more attention from SAP to facilitate and simplify the process. SAP should make it easier to integrate with such systems as SysTrack.

I have been using SAP Cloud Platform for ten to eleven years.

The system is stable. I rate the solution’s stability a ten out of ten.

If you need to extend the system's database when using a cloud service, you must contact the provider because you cannot do it alone. Around 150 users are using this solution.

I rate the solution’s scalability an eight out of ten.

When you reach out to resolve the issue, support is perfect. However, it takes timeto reach someone and start work in this case, so the response needs to be faster. The technical team is strong. Once they know your trouble, they start working on it.

When discussing the landscape, it refers to the server's database and application itself. Since it's a cloud service, it is SAP's responsibility to set up the environment before starting the implementation. However, the implementation depends on many factors, such as business requirements, resource availability, and alignment of business processes within the system. Managing change can be very challenging, especially during testing and implementation.

The average time to implement and roll out SAP is typically around one year. If you are very quick, mature, and ready in advance, the shortest implementation time can be as little as six to nine months. On average, it takes about one year. However, it can extend to two years depending on the company size, whether it involves multiple or single companies and various other factors that can affect the timeline.

SAP is expensive. We will not proceed with it unless we have a very clear ROI. Instead, we will opt for something else due to the price.

The estimate is for SAP services and does not include support costs, which may require separate contracts or service-level agreements with third parties. For instance, the cost for one hundred users could be around one hundred thousand dollars annually, which is quite high.

Companies should carefully assess their application and system requirements. It's essential to determine precisely what is needed, and the company's assistance should focus on understanding these requirements. If certain systems are unable to function, potentially considering costs may be advisable. Opting for a more cost-effective solution may be advisable in such cases.

Overall, I rate the solution an eight out of ten.

SAP Cloud Platform is an enterprise ERP for all our production, planning, procurement, and finance.

SAP Cloud Platform's performance is much faster than the on-premises solution because of continuous fine-tuning by their team. This avoids our headache for on-premises. Many reports are coming faster, and access is faster. The transactions are happening very fast right now. SAP Cloud Platform provides seamless integration with many known products.

The solution's document management system on the cloud is a bit slow, and document uploading takes time.

I have been using SAP Cloud Platform for two years.

I rate the solution a nine out of ten for stability.

Around 800 users use the solution daily in our organization.

I rate the solution’s scalability a nine out of ten.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a nine out of ten.

The solution was implemented by a third-party team in a few days.

We have seen a return on investment with the solution in terms of cost-saving.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a nine out of ten.

I would recommend the solution to other users.

Overall, I rate the solution ten out of ten.

We focus on the cloud platform because clients and customers are moving from on-premises solutions to cloud-based software as a service. With cloud platform integration, it becomes much easier to extend SAP's core capabilities, especially SAP S/4HANA, and integrate with other SaaS solutions. The cloud platform is much more powerful than other SAP on-premises integration platforms.

The use cases I have worked on mostly involve SaaS integrations with on-premises solutions. This includes SuccessFactors, SAP S/4HANA on-premises, and procure-to-pay. These major use cases include procure-to-pay, supplier onboarding, and hire-to-retire processes.

The tool's most valuable aspects are the niche technologies and the latest editions. The way these updates are rolled out makes it easy to manage because clients and customers are not responsible for keeping everything up to date. It's SAP's responsibility, which makes it much easier to take advantage of the new features they roll out every month.

One feature that stands out is the integration of the platform, especially with SAP. We couldn't do much orchestration with the legacy on-premises PI/PO. It was mostly about transferring data from source to target. However, we can perform multiple steps from start to finish with Cloud Platform Integration. This includes data manipulation and retrieving data from different sources along the way. These capabilities make integration developers much easier.

I haven't worked specifically with workflows since I focus mostly on the integration suite. However, the integration suite is more powerful than on-premises solutions.

In terms of security, it's similar to any other IPaaS. I think we do have a few hyperscalers run algorithms to decode the data. However, on top of the regular hyperscalers' algorithms, SAP Cloud Platform has specific encryption algorithms. For example, if I deploy a certificate or credentials, they encrypt every artifact. For sensitive data, we use encryption and decryption to keep the data safe. To comply with regulations, the SAP Cloud Platform also offers integration zones to keep integrations within the customer's data centers. This way, sensitive data stays within the customer's landscape, even though it is processed by the tool's IPaaS. 

Regarding improvements, I think the user experience, specifically the developer experience during design time, could be better. Platforms like MuleSoft and Flowgear have much better design times.

I have been working with the product for four years. 

SAP Cloud Platform seems quite stable, but there have been a few moments where issues arose, particularly if the tenant was deployed on AWS. These instances were very rare. When they did happen, I would usually take a few minutes break and then come back, and everything would be sorted. So, it does not have a significant performance impact overall.

The solution is highly scalable. Our primary users are technical consultants or integration developers. Regarding the source and receiver systems users, there are around 3000-4000 users on the procurement side and around 2000 plus users on SuccessFactors.

The solution's support is good. 

Neutral

I have set up quite a few, and it's pretty straightforward once you understand the platform. The main thing is that one has to have a good understanding of SAP's Business Technology Platform. Once you have that understanding, setting up the integration suite is straightforward. It's just a few clicks away from activating and deploying the tenant.

The tool's deployment is based on the project. For example, in a greenfield implementation, the integration scenarios are defined by the business requirements, such as the master data they want and the primary and secondary systems. The primary systems are usually defined in a SuccessFactors implementation or a procure-to-pay business process implementation. For instance, in SuccessFactors, where employees are onboarded, the master data must be replicated to the on-premises payroll system. The integration requirements are straightforward: replicate the master data whenever there is a new employee or a change in employee data, as well as time and organizational data.

The procure-to-pay process is different but follows the same principles. In procurement, suppliers are onboarded, and once successfully onboarded, their data must be replicated to the on-premises ERP system where all financials are managed. The supplier's master data is needed at the end of the process to pay for their services. So, it's straightforward: replicate the master data, handle changes, replicate purchase requisitions, purchase orders, goods receipts, and invoices, and then make payments from the on-premises ERP.

Deployment takes around 30-45 minutes to complete. Customers are not responsible for maintaining the platform or the service. However, we monitor custom-developed interfaces and trigger alerts if there are any message processing failures. For example, if the supplier master application fails due to missing banking details or a missing registration number, we trigger alerts. In terms of maintenance, it's pretty straightforward. Monitoring it is similar to any other integration tool, and it is quite easy.

Patching and maintaining on-prem systems is time-consuming. We used to spend significant time maintaining the system—applying patches, ensuring everything worked post-patching, and testing all functionalities and interfaces thoroughly. It was time-consuming and required a lot of effort. We no longer have to worry about these tasks with the SAP Cloud Platform Integration. This saves us a lot in maintaining tenants and eliminates the need to allocate budgets for keeping systems up to date with the latest patches and features.

I discovered that the SAP Cloud Platform is affordable, contrary to the impression that it's expensive. The pricing for extra packages or messages is quite reasonable, especially for things like message throughput and processing.

Unlike traditional on-premises systems, I think it's important to approach SAP with an open mind. The perception that the SAP Cloud Platform is expensive shouldn't influence your decision because it's cost-effective. There are various licensing models, and you only pay for what you use. Understanding that you can save time and money with the SAP Cloud Platform is crucial.

One thing that I'm following the events is the event-based integration. Which is quite powerful and very meaningful. It's not like we send too much data or extract it using the traditional approach. But with events, we only fetch what we want and send the receiver what they need. We don't fetch entire payloads unnecessarily and push them to the receiver, even if they don't need it. Also, we don't keep pulling the systems regularly. We only retrieve information when there's a change or event in the source system.

I rate the overall product an eight out of ten. 

I use SAP Cloud Platform in my company as an integration tool primarily focused on SAP products.

SAP Cloud Platform is a new tool in the market, so it's still not mature enough as it still lacks a lot of features. SAP Cloud Platform primarily focuses on SAP integrations, so it might work better if you have SAP's Digital Core. Tools like Salesforce or ServiceNow, are better choices than SAP Cloud Platform.

The tool's UI is not very intuitive for cloud integration, so it needs research to understand its options and how it may work. SAP Cloud Platform is built on a framework named Apache Camel, and they have continued with that to date, which may make it seem not the easiest version of the tool. As a user or a developer, Apache Camel framework in SAP Cloud Platform may not seem like the easiest tool to build as the process may not seem to be very intuitive. The UI of the tool is not intuitive. Right now, if I compare SAP Cloud Platform with Dell Boomi, I would say that the latter provides a far more beautiful and intuitive view compared to the former.

I have been using SAP Cloud Platform since 2017. I have been a user of SAP Cloud Platform since the time SAP did not have the cloud version and relied on SAP Eclipse, an on-premise tool for ABAP development, which I found to be pathetic. I am a user of the product.

It is a stable solution, as I never encountered issues when using it.

It is not much of a scalable solution. One of the issues with the tool is that if its processes get stuck, you cannot cancel them from your end, so you have to seek help from SAP, which is a painful process as it takes hours before the stuck processes get canceled. The product is fine, but it is not the best.

My company provides the solution to one of the companies under the big four. A considerable number of people use the platform, and it is growing because the demand for cloud integration has increased as it's free with other SAP products, causing the demand for Dell Boomi to reduce. I don't have a straightforward number related to the number of the tool's users in my head, but I think that indicates the tool currently has more than 100 users.

I have experience with the solution's technical support of SAP, and it takes a long time to get help from SAP. It is difficult to find answers in SAP for help as there is no online community as such, though I believe SAP has answers in KBAs, so you will have to dig into its massive knowledge base.

I rate the technical support a seven out of ten.

Neutral

The product's initial setup phase is slightly difficult, as it needs a lot of expertise for one to do it in a reasonable amount of time. With SAP Cloud Platform, you may have to install bridges, connectors, and so on, so it's not very easy, making its setup phase seem like it is of medium complexity.

My company chose SAP as it pushed us to select SAP Cloud Platform instead of Dell Boomi or any other tool, as Cloud Platform belongs to SAP. SAP Cloud Platform comes free with SuccessFactors, which is a primary reason why clients use it. SAP Cloud Platform does add a lot of complexity for the company's team owing to its capabilities.

I recommend the solution to those who plan to use it, but I would always say that the cost of building and maintaining integration in the solution will always be higher.

I rate the overall tool a seven out of ten.