SAP Business Technology Platform vs Salesforce Platform comparison

SAP Business Technology Platform vs. Salesforce Platform

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.0

Salesforce Platform improves efficiency and revenue, reduces silos, and boosts productivity, with ROI evident through increased revenue and time savings.

Sentiment score

6.4

SAP Cloud Platform offers substantial returns, especially for large enterprises, despite some variations in investment recovery and cost concerns.

Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.

Independent Business Consultant at Freelance

In terms of productivity, my ROI is definitely at an eight or nine out of a scale of one to ten.

For more quotes and insights, download the Salesforce Platform report

Solution Architect And Senior Consultant at Keysight Technologies

Top management buy-in is crucial, and conducting an ROI analysis is essential before adoption to ensure the investment aligns with value.

COO at Data Core Systems

Orders are managed online, integrated with S/4HANA, reducing chances of fraud or communication errors in processes like purchase orders and sales.

Content Specialist at PeerSpot

In the last three to four years, whatever we have invested, we have received two to three times back from our investment.

For more quotes and insights, download the SAP Business Technology Platform report

Head of Department ERP at The Singareni Collieries Company Limited

Customer Service

Sentiment score

6.8

Salesforce support is praised for responsiveness and collaboration but mixed ratings exist due to some preferring internal resources.

Sentiment score

6.3

SAP Cloud Platform offers effective customer support with reliable assistance, though time zone communication and response times need improvement.

No quotes available

For more quotes and insights, download the Salesforce Platform report

The availability of knowledgeable support to the implementation partners and the customers could be better.

COO at Data Core Systems

I rate the technical support as ten out of ten because there is often a need for continuous technical support.

Content Specialist at PeerSpot

Regarding support, whenever we are creating a ticket for any problem, we want the solution immediately at the earliest.

For more quotes and insights, download the SAP Business Technology Platform report

Head of Department ERP at The Singareni Collieries Company Limited

Scalability Issues

Sentiment score

7.7

Salesforce Platform offers scalable solutions for all company sizes, although customization is key to managing its feature-rich environment.

Sentiment score

7.3

SAP Cloud Platform enables effective scaling, widely adopted across industries, though flexibility improvements are occasionally needed for higher demands.

Salesforce's scalability was not a problem.

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Independent Business Consultant at Freelance

Salesforce Platform is absolutely scalable for us.

Ashwin Lakshminarayan

Director at GenRocket

We are using it globally in thirty countries.

reviewer1722801

Sr. Vice President and Business Head at a computer software company with 10,001+ employees

On a scale of one to ten, I'd rate its scalability at nine and a half to ten.

COO at Data Core Systems

SAP Cloud Platform is most suitable for various business needs, allowing easy expansion.

For more quotes and insights, download the SAP Business Technology Platform report

Content Specialist at PeerSpot

Stability Issues

Sentiment score

8.1

Salesforce Platform is stable and reliable, with minimal issues, maintaining high performance and receiving strong user ratings for stability.

Sentiment score

7.7

SAP Cloud Platform is stable and reliable, with rare issues primarily due to external factors like internet or server management.

On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.

Independent Business Consultant at Freelance

We have never had any problems with it.

reviewer1722801

Sr. Vice President and Business Head at a computer software company with 10,001+ employees

It is definitely very stable.

For more quotes and insights, download the Salesforce Platform report

Solution Architect And Senior Consultant at Keysight Technologies

If the databases are accurately managed, the solutions and processes are performed quickly and efficiently.

Content Specialist at PeerSpot

Earlier, we had individual applications, but now everything is migrated to SAP, and it's all on a single platform, making it easier for management to make timely decisions.

Head of Department ERP at The Singareni Collieries Company Limited

SAP Cloud Platform is pretty stable, although there are occasional rare glitches.

For more quotes and insights, download the SAP Business Technology Platform report

COO at Data Core Systems

Room For Improvement

Salesforce faces integration, cost, and customization challenges with inadequate reporting, UI issues, costly storage, and limited search functionality.

SAP Cloud Platform users face usability, integration, and pricing challenges, needing better support, customization, and documentation.

Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.

Haytham El-Sharawy

Account Manager at Red Hat

Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.

For more quotes and insights, download the Salesforce Platform report

Independent Business Consultant at Freelance

Using AI extensively to make the platform easier to use would also be beneficial.

Ashwin Lakshminarayan

Director at GenRocket

Allowing more third-party applications to be integrated into the cloud platform would make it easier for customers to adopt SAP Cloud Platform.

COO at Data Core Systems

SAP Cloud Platform should improve on integrating third-party applications with S/4HANA.

Content Specialist at PeerSpot

In 2024, we will have migrated to S/4HANA through RISE with SAP.

For more quotes and insights, download the SAP Business Technology Platform report

Head of Department ERP at The Singareni Collieries Company Limited

Setup Cost

Salesforce Platform is costly but valued for features; pricing varies, necessitating careful evaluation to manage expenses effectively.

SAP Cloud Platform's pricing varies by users and services, often higher than competitors, with flexible options for enterprises.

Salesforce Platform may be on the expensive side.

Ashwin Lakshminarayan

Director at GenRocket

It is on the expensive side, unfortunately.

For more quotes and insights, download the Salesforce Platform report

Solution Architect And Senior Consultant at Keysight Technologies

SAP is competitive compared to other enterprise solutions like Oracle, though not necessarily cheap.

COO at Data Core Systems

The cost for SAP Cloud Platform is high as the server is expensive.

Content Specialist at PeerSpot

Whatever we want to purchase, it is in lakhs of rupees or crores only.

For more quotes and insights, download the SAP Business Technology Platform report

Head of Department ERP at The Singareni Collieries Company Limited

Valuable Features

Salesforce Platform excels in scalability, customization, integration, analytics, and low-code development, enhancing productivity with automation and real-time insights.

SAP Cloud Platform offers scalable, secure integration, real-time processing, and flexible deployment, enhancing business management and decision-making capabilities.

This integration allows us to manage customers from all aspects in one place, providing a clear view.

ShellyZlotnik

Senior Acount Executive for Financial Services at a tech vendor with 5,001-10,000 employees

The biggest benefit is seamless usage in terms of an easy-to-use interface and GUI that makes it easy to interact with the entire platform and generate reports effortlessly.

For more quotes and insights, download the Salesforce Platform report

Solution Architect And Senior Consultant at Keysight Technologies

Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.

Haytham El-Sharawy

Account Manager at Red Hat

The main benefits of the SAP Cloud Platform for us are that earlier we had the primary data center at our place, but now we have shifted to the cloud.

Head of Department ERP at The Singareni Collieries Company Limited

It converts CapEx into OPEX due to its SaaS model.

COO at Data Core Systems

The most proficient feature of SAP Cloud Platform is integration for data services linked with Fiori apps.

For more quotes and insights, download the SAP Business Technology Platform report

Content Specialist at PeerSpot

Categories and Ranking

Salesforce Platform

Ranking in PaaS Clouds

8th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Mobile Development Platforms (3rd), Rapid Application Development Software (5th), Low-Code Development Platforms (7th), No-Code Development Platforms (2nd), Business Orchestration and Automation Technologies (14th)

SAP Business Technology Pla...

Ranking in PaaS Clouds

9th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

IoT Platforms (1st), Integration Platform as a Service (iPaaS) (10th)

Mindshare comparison

As of May 2026, in the PaaS Clouds category, the mindshare of Salesforce Platform is 3.6%, up from 2.5% compared to the previous year. The mindshare of SAP Business Technology Platform is 5.3%, down from 8.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

PaaS Clouds Mindshare Distribution
Product	Mindshare (%)
Salesforce Platform	3.6%
SAP Business Technology Platform	5.3%
Other	91.1%

PaaS Clouds

Featured Reviews

Sharmila-K

Cloud Transformations and Infrastructure Delivery Manager at a university with 10,001+ employees

Integration processes improve but scripting requires effort

The updates, pricing part, and upgrades to the products are some of the most valuable features with the Salesforce Platform.With the Salesforce Platform, I have minimal experience of approximately one and a half years. I get minimal exposure, once every three or two months, especially during holidays. The Salesforce Platform is connected to the cloud, which is beneficial. When it is integrated with different tools such as Microsoft BI Analytics, it helps us analyze much better. Currently, the integration itself is tricky as we have to use extensive scripting. It should be more of a plug-in and use solution. That is the only issue I see, but otherwise, I appreciate it.

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Consistently beneficial with excellent accessibility although support's response time needs improvement

Head of Department ERP at The Singareni Collieries Company Limited

The features and functions of the SAP Cloud Platform are very good; the performance is improved when compared with the older versions. Earlier, we were using Oracle DB, and after HANA DB migration, it is fine. We are getting the reports, and processing time is also reduced. Almost all the features of the SAP Cloud Platform are fine and good. SAP Fiori has also entered into the picture, and we are developing the Fiori apps. We have started with the BTP for the new innovations as per the SAP roadmap. The main benefits of the SAP Cloud Platform for us are that earlier we had the primary data center at our place, but now we have shifted to the cloud. The maintenance is free for us; the maintenance is completely done by this SAP partnership with Cloud4C. We have started using the SAP Analytics Cloud, and we have developed many applications for SAP SAC. We are going to give the presentation to our chairman most probably next week. The analytics features positively influence decision-making for us. The SAP Cloud Platform has been effective for us because the processing time is reduced, and we can access it easily.

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

Government

Healthcare Company

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	39
Midsize Enterprise	26
Large Enterprise	44

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	8
Large Enterprise	27

Questions from the Community

How would you choose between Microsoft PowerApps and Salesforce Platform?

I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...

How does Salesforce Platform compare with Azure?

Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...

Do you build applications using low-code or pro-code builders on Salesforce Platform?

At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...

Which is better - SAP Cloud Platform or Microsoft Azure?

One of the best features of SAP Cloud Platform is that it is web-based and you can log in from anywhere in the world. SAP Cloud Platform is suitable for companies of any size; it works well with bo...

How is SAP Cloud Platform different than Amazon AWS?

How is SAP Cloud Platform different than Amazon AWS? Amazon AWS offers options both in terms of upgrading and expanding capabilities as well as acquiring greater storage space. These upgrades can ...

What is your experience regarding pricing and costs for SAP Cloud Platform?

The pricing is not suitable for small or medium organizations. Price and features are concerns.

Microsoft Azure vs Salesforce Platform

Comparisons

Compared 8% of the time

Amazon AWS vs Salesforce Platform

Compared 8% of the time

Oracle Application Express (APEX) vs Salesforce Platform

Compared 6% of the time

ServiceNow vs Salesforce Platform

Compared 4% of the time

SUSE Cloud Application Platform vs Salesforce Platform

Compared 2% of the time

More Salesforce Platform Competitors

Amazon AWS vs SAP Business Technology Platform

Compared 27% of the time

Microsoft Azure vs SAP Business Technology Platform

Compared 11% of the time

Google Cloud vs SAP Business Technology Platform

Compared 6% of the time

Oracle Integration Cloud Service vs SAP Business Technology Platform

Compared 5% of the time

IBM API Connect vs SAP Business Technology Platform

Compared 2% of the time

More SAP Business Technology Platform Competitors

Product Reports

Salesforce Platform

Download Salesforce Platform product report

SAP Business Technology Platform

Download SAP Business Technology Platform product report

Also Known As

Salesforce1, Force.com, Salesforce App Cloud

SAP HANA Cloud Platform for the Internet of Things, SAP Cloud Platform

Overview

Salesforce Platform offers a flexible, scalable CRM solution with user-friendly customization, robust mobile access, seamless third-party integration, and real-time data visibility, making it ideal for businesses to manage customer relationships and drive marketing efforts efficiently.

Salesforce Platform delivers comprehensive CRM capabilities with a focus on customization and integration with third-party tools. Users benefit from a robust mobile app, global reach, and the ability to handle diverse business requirements through scalable infrastructure. Automated workflows and dashboards enhance productivity, while detailed reporting and analytics support targeted marketing and data-driven decision-making. Despite the strengths, areas for improvement include search capabilities, data storage affordability, and user interface simplification. Users also seek better automation and AI-based features alongside quicker support services and more intuitive documentation.

What are the notable features of Salesforce Platform?

User-friendly interface: Simplified navigation and access to essential tools streamline usage.
Seamless integration: Connects easily with third-party tools for comprehensive workflow management.
Real-time data access: Facilitates timely decision-making with up-to-date information.
Robust mobile app: Enables remote CRM management with a feature-rich mobile experience.
Customization flexibility: Tailors functionalities to meet specific business demands.

What benefits should users look for in Salesforce Platform reviews?

Increased productivity: Automated processes and dashboards streamline operations.
Enhanced scalability: Adapts to growing business needs without compromising performance.
Efficient customer management: Centralizes interaction tracking for improved relationship nurturing.
Comprehensive insights: Detailed analytics and reporting for informed strategic decisions.

In industries like sales, marketing, and project management, Salesforce Platform is a trusted tool for CRM, lead tracking, and process standardization. Its versatile nature makes it valuable for roles focusing on communication management, opportunity tracking, and sales forecasting, delivering tailored insights for enhanced customer interactions.

Salesforce

SAP Business Technology Platform is a scalable, cloud-based platform designed for integration and connectivity with diverse systems. Offering web-based and mobile access, it supports real-time data processing and analytics to meet complex business requirements.

SAP Business Technology Platform facilitates seamless data and process integration for businesses transitioning from on-premises to cloud environments. It enables data synchronization between systems like ERP, SuccessFactors, and Salesforce. Supporting enterprise functions such as finance, HR, and procurement, it also enhances cloud migrations and analytics. Known for its scalability, the platform is suitable for hybrid, private, and public cloud deployments, serving needs in marketing, CRM, and custom app development. However, improvements in customization and licensing flexibility are needed, alongside better support for third-party services like GitHub and more transparent pricing.

What are the key features of SAP Business Technology Platform?

Integration and Scalability: Ensures seamless cloud connectivity.
Real-Time Processing: Enhances functionality with data synchronization.
Mobile Capabilities: Offers flexibility with web-based access.
Analytics and Project Management: Supports business needs with robust tools.
Fiori Apps: Improves usability with pre-packaged content.
AI-Based Microservices: Streamlines operations with subscription models.

What benefits should users consider in reviews?

Reduced Maintenance: Cloud infrastructure decreases maintenance needs.
Flexible Access: Web and mobile capabilities enhance accessibility.
Diverse Deployment: Supports hybrid, private, and public cloud setups.
Business Functionality: Empowers finance, HR, and procurement processes.

SAP Business Technology Platform is employed across industries for efficient data integration and cloud migration. It aids in synchronizing data among systems such as ERP and Salesforce while supporting finance, HR, and other enterprise operations. Industries leverage it for CRM solutions, marketing strategies, and mobile services, utilizing cloud capabilities to improve scalability and integration.

SAP

Sample Customers

ADP

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP Business Technology Platform vs. Salesforce Platform