Salesforce Commerce Cloud Reviews

Name: Salesforce Commerce Cloud
Brand: Salesforce
Rating: 3.9 (31 reviews)

3.9 out of 5

31 reviews
89% willing to recommend

What is Salesforce Commerce Cloud?

Salesforce Commerce Cloud offers scalable and customizable eCommerce solutions ideal for consumer packaged goods and retail businesses, featuring robust CRM and order management capabilities.

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Salesforce Commerce Cloud is the #1 ranked solution in top eCommerce Platforms. PeerSpot users give Salesforce Commerce Cloud an average rating of 7.8 out of 10. Salesforce Commerce Cloud is most commonly compared to SAP Commerce Cloud: Salesforce Commerce Cloud vs SAP Commerce Cloud. Salesforce Commerce Cloud is popular among the large enterprise segment, accounting for 51% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 27% of all views.

Buyer's Guide

Salesforce Commerce Cloud

June 2025

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Featured Salesforce Commerce Cloud reviews

Vijay Subramanyam

Delivery Head at cblsolutions

Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities. Users can manage the site independently with the administration panel and benefit from features like easy marketing submissions, discount codes, and integration with Apple Pay and Bazaarvoice for reviews. The platform is also robust, with managed infrastructure by Salesforce.

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Sumit Dashora

Senior Salesforce Engineer at a computer software company with 10,001+ employees

Salesforce Commerce Cloud is a cloud-based multi-tenant platform. Customizing the application requires a significant level of technical expertise, particularly in native Lightning Web Components development and Apex Development, which are the platform's native languages. It's essential to be aware of these limitations and any related recommendations. The limitation is the restriction on data storage, which can be crucial when dealing with clients who generate large orders and invoices. In such cases, alternative solutions may need to be considered, and integration with other applications may be necessary. While it offers streamlined integration capabilities with various applications, the data storage limit is a factor that must be considered when planning marketing strategies and solutions.

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Vinayak Bandewar

Test Architect at Cognizant

In terms of application performance, it could be a bit quicker. Additionally, the customization options made it challenging to automate certain aspects of the application. These areas have room for improvement. In the next version, it would be beneficial to have easier out-of-the-box automation capabilities and improved application performance. The performance should increase. The speed of the application should increase.

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Salesforce Commerce Cloud mindshare

As of July 2025, the mindshare of Salesforce Commerce Cloud in the eCommerce Platforms category stands at 14.4%, down from 14.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

eCommerce Platforms

PeerResearch reports based on Salesforce Commerce Cloud reviews

Type	Title	Date
Category	eCommerce Platforms	Jul 12, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 12, 2025	Download
Comparison	Salesforce Commerce Cloud vs SAP Commerce Cloud	Jul 12, 2025	Download
Comparison	Salesforce Commerce Cloud vs Shopify	Jul 12, 2025	Download
Comparison	Salesforce Commerce Cloud vs Adobe Commerce	Jul 12, 2025	Download

Title	Rating	Mindshare	Recommending
SAP Commerce Cloud	4.0	12.8%	77%	18 interviews Add to research
Adobe Commerce	4.1	13.0%	85%	27 interviews Add to research

Valuable Features

Salesforce Commerce Cloud offers strong mobile support, easy integration with third-party applications, and extensive customization. It features seamless upgrades and multilingual capabilities. Users appreciate its ease of setup, centralized dashboard, and lead management. It provides a robust partner ecosystem, allowing for efficient operation without needing internal IT. The platform's frequent updates and personalized experiences, especially for B2B clients, are noted. It ensures data security while maintaining ease of use and customization, facilitating efficient business processes.

"I believe Salesforce Commerce Cloud is better than Microsoft; it is a more comprehensive solution."
"Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities."
"Salesforce Commerce Cloud is quite robust and can do many functions. The solution enables extensive personalization. It provides accelerators tailored to your website, simplifying deployment."

Room for Improvement

Salesforce Commerce Cloud faces challenges including high costs and complex integration with existing systems. Many find the customization options limited, especially for smaller businesses needing competitive pricing. Integration with other platforms is often difficult. Users experience a steep learning curve and highlight the need for improved technical support and access to better training resources. Enhanced performance, more seamless marketing services, and simpler customization options would be beneficial. Language constraints in development and data storage limits also present issues.

"Four years ago, we linked Salesforce Commerce Cloud with Outlook, and this was a nightmare because a contact in 20 opportunities is a common scenario."
"Salesforce Commerce Cloud should integrate more seamlessly with various systems, providing full order tracking from entry to delivery."
"The back office of Salesforce could be more user-friendly."

Pricing

Salesforce Commerce Cloud offers a pricing model based on revenue sharing and licensing fees, which can range from 2% to 3% of revenue. It typically involves minimal upfront costs but can include significant ongoing expenses. The cost may be high for small to medium enterprises, with licenses ranging from $50K to $100K annually. Usage determines final pricing, influenced by the number of users, making it more suitable for larger businesses seeking scalability.

"The product is expensive."
"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."
"I give the price of the solution a three out of ten."

Popular Use Cases

Salesforce Commerce Cloud is primarily used for direct-to-consumer eCommerce, integrating sales and reporting functionalities, providing customizations for life sciences and B2B sectors, and offering CRM capabilities for managing customer lifecycles and opportunities. It supports online retail operations, automates tasks, handles order tracking, enables business intelligence, and enhances omnichannel experiences. Organizations utilize the cloud for merchandising, pricing, analytics, and integration with third-party systems while ensuring an efficient eCommerce ecosystem.

Service and Support

Customer service of Salesforce Commerce Cloud receives mixed feedback, with ratings ranging from good to excellent. Users appreciate the commitment and knowledge of the support team, especially for technical issues. Response times can vary, with some experiencing delays, while others commend the efficiency, especially during critical situations. Some find the ticket system effective with helpful documentation. Support levels vary by subscription type, and while some users note challenges in communication, others praise the timely resolutions provided by the team.

Deployment

Salesforce Commerce Cloud's initial setup is mostly straightforward, with many appreciating its user-friendly nature. Some find it complex, especially without prior experience or when involving customizations. Setup times vary widely, influenced by company size and requirements, ranging from days to months. Familiarity with other Salesforce products can aid speed. Despite occasional complexity, especially with integration and global rollout, experienced teams often manage efficiently, benefiting from Salesforce's supportive interface and documentation.

Scalability

Salesforce Commerce Cloud scales well for large enterprises, adapting to sudden demand spikes. Resource allocation is efficient due to its cloud-based nature. However, adjusting caching improperly may affect performance. Customization is limited as it relies on partner choices. The platform's horizontal scaling and added functionalities like Apple Pay enhance scalability. While best practices are essential, some small companies prefer alternatives. Scalability ratings generally range from seven to ten out of ten.

Stability

Salesforce Commerce Cloud maintains high stability with minimal issues. Users report reliable performance, with updates enhancing its reliability. Challenges like performance adjustments and debugging exist but generally don't impact live environments. Efforts are required for scalability during major events, though support resolves these smoothly. Based on user feedback, stability is consistently rated highly. Notifications for maintenance are timely, ensuring uninterrupted service. Users appreciate its robust security measures and clear communication, which foster trust in its continuous service.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Salesforce Commerce Cloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

27%

Computer Software Company

13%

Financial Services Firm

Retailer

Manufacturing Company

Government

Comms Service Provider

Wholesaler/Distributor

University

Construction Company

Media Company

Performing Arts

Hospitality Company

Legal Firm

Outsourcing Company

Non Profit

Mining And Metals Company

Energy/Utilities Company

Healthcare Company

Real Estate/Law Firm

Consumer Goods Company

Insurance Company

Transportation Company

Recreational Facilities/Services Company

Logistics Company

Pharma/Biotech Company

Compare Salesforce Commerce Cloud with alternative products

Learn more about Salesforce Commerce Cloud

Salesforce Commerce Cloud is a dynamic eCommerce platform known for its strong mobile support and seamless third-party integrations. It enables businesses to personalize user experiences and efficiently manage leads and opportunities. Despite facing challenges with integration and pricing for small businesses, its scalability and partner ecosystem make it highly adaptable for diverse needs.

What are Salesforce Commerce Cloud's key features?

Mobile Support: Excellent functionality on mobile devices.
Third-Party Integrations: Enables seamless addition of external tools.
Customization: Facilitates easy alterations to meet business needs.
Scalability: Grows alongside business expansions.
Robust Reporting: Provides comprehensive data insights.
Intuitive Administration: Simplifies management tasks.

What benefits should users look for in reviews?

Enhanced Customer Experience: Provides personalized and adaptive interactions.
Streamlined Operations: Supports efficient lead and opportunity management.
Comprehensive Support: Offers multilingual and integrable capabilities.
Extensive Ecosystem: Leverages a broad partner network for added functionalities.

Salesforce Commerce Cloud is widely implemented in sectors like retail and consumer packaged goods for its CRM functionalities, customized order management, and automation capabilities. Businesses utilize it to create omnichannel platforms and tailored user experiences, especially benefitting financial, insurance, and banking services through its integrability.

Salesforce Commerce Cloud was previously known as Demandware .

Salesforce Commerce Cloud customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare