Customizable, helpful support, but the product is being phased out
Pros and Cons
"This is a customizable product. Our implementation was designed to fit our needs."
"The user interface is in need of improvement. The forms should be more user-friendly."
What is our primary use case?
Our primary use case for Oracle Hyperion was planning and budgeting.
My role in the company is on the support side.
What is most valuable?
This is a customizable product. Our implementation was designed to fit our needs.
What needs improvement?
The user interface is in need of improvement. The forms should be more user-friendly.
Initially, we had some integration issues. However, these were solved after we submitted a couple of service requests.
For how long have I used the solution?
We were using Hyperion for approximately eight years.
As of last week, we no longer use the original Oracle Hyperion. We have moved to the cloud version of the product.
What do I think about the stability of the solution?
Overall, the stability was okay. We did not have to raise many issues with support.
What do I think about the scalability of the solution?
Scalability-wise, Oracle Hyperion is okay.
How are customer service and support?
We did not have to raise many issues with support because we were only using the planning and budgeting features. We did initially have some integration issues and these were solved after we set up a couple of service requests.
Overall, the support is okay.
Which solution did I use previously and why did I switch?
We were using Oracle Hyperion but have transitioned to the Oracle EPM Planning Cloud.
We switched because the support was ending and we decided to move to the latest version.
What about the implementation team?
The deployment was done by a third-party implementation provider.
What other advice do I have?
As of now, the Oracle Hyperion product is out of support, so I would not recommend it to anyone. Anybody that has it will not be supported by Oracle.
For anybody who is still planning to implement this product, my advice is to consider their needs during the initial implementation phase. The one that we were using was designed to fit our needs and anybody who plans to use this product should identify what forms and screens they will need. That is configurable at the beginning.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Disclosure: I am a real user, and this review is based on my own experience and opinions.