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Okta Customer Identity Reviews

Vendor: Okta
4.3 out of 5

What is Okta Customer Identity?

Featured Okta Customer Identity reviews

Okta Customer Identity mindshare

As of June 2025, the mindshare of Okta Customer Identity in the Customer Identity and Access Management (CIAM) category stands at 7.5%, down from 8.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Customer Identity and Access Management (CIAM)

PeerResearch reports based on Okta Customer Identity reviews

TypeTitleDate
CategoryCustomer Identity and Access Management (CIAM)Jun 13, 2025Download
ProductReviews, tips, and advice from real usersJun 13, 2025Download
ComparisonOkta Customer Identity vs Auth0Jun 13, 2025Download
ComparisonOkta Customer Identity vs Ping Identity PlatformJun 13, 2025Download
ComparisonOkta Customer Identity vs Omada IdentityJun 13, 2025Download
Suggested products
TitleRatingMindshareRecommending
Ping Identity Platform4.111.8%100%29 interviewsAdd to research
Auth04.220.4%88%18 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
12%
Marketing Services Firm
10%
Manufacturing Company
7%
Healthcare Company
7%
Government
7%
Energy/Utilities Company
5%
Educational Organization
5%
Real Estate/Law Firm
4%
Comms Service Provider
4%
University
4%
Logistics Company
3%
Performing Arts
3%
Retailer
2%
Insurance Company
2%
Media Company
2%
Construction Company
2%
Transportation Company
2%
Non Profit
1%
Hospitality Company
1%
Legal Firm
1%
Pharma/Biotech Company
1%
Consumer Goods Company
1%
Recreational Facilities/Services Company
1%
Individual & Family Service
1%
Wholesaler/Distributor
1%
Sports Company
1%
Engineering Company
1%
Aerospace/Defense Firm
1%
Outsourcing Company
1%
 

Okta Customer Identity reviews

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MiguelPurizaca - PeerSpot user
IT Manager at Clear Channel
Verified user of Okta Customer Identity
Mar 26, 2025
Focus on seamless integration and advanced security management enhances application usage and threat detection across multiple countries

Pros

"Overall, I would rate Okta Customer Identity a ten."
PeerSpot user
Managing Consultant at a tech vendor with 10,001+ employees
Verified user of Okta Customer Identity
Apr 16, 2025
Offers an extensive range of ready-to-use connectors and robust documentation and training resources

Pros

"Okta Customer Identity is considered cheaper compared to other tools in the market, such as IBM and CyberArk products."

Cons

"In Okta Identity Governance and Okta Privileged Access, some features are still being developed. Integration with Active Directory servers, Cisco routers, and switches is not currently available."
Find out what your peers are saying about Okta Customer Identity. Updated May 2025
856,807 professionals have used our research since 2012.
Upendar G - PeerSpot user
Senior Consultant at Wipro Limited
Verified user of Okta Customer Identity
Dec 2, 2024
Product version discussed: Twelve
Leverage reliable server management for seamless identity operations
GS
Information Technology System Administrator at General Assembly
Verified user of Okta Customer Identity
Jun 9, 2023
Ability to work with a wide range of applications and security mechanisms

Pros

"As far as our security team is concerned, the ease of implementing multifactor authentication is definitely the biggest value for our organization."

Cons

"Some limitations in scalability. Each application we work with can be completely different, resulting in highly variable implementation processes."
FC
Regional Security Officer at a comms service provider with 10,001+ employees
Verified user of Okta Customer Identity
Sep 15, 2023
A highly scalable and stable solution that is easy to use and provides a single sign-on feature

Pros

"The end user's ease of use is the most valuable feature."

Cons

"The integration process takes a bit longer than we would want it to."
SaravanaKumar8 - PeerSpot user
Solution architect at Infosys
Verified user of Okta Customer Identity
Apr 13, 2024
Useful for authorization and other zero-trust authentication

Pros

"We can integrate two-factor authentication with the applications."

Cons

"The product must be provided for free."
AmitSingh2 - PeerSpot user
Microsoft Azure Engineer at Sycomp
Verified user of Okta Customer Identity
Sep 19, 2022
Easy to use, with a user-friendly admin portal; allows efficient provisioning and de-provisioning, and even its workflow automation feature is easy to understand

Pros

"The most valuable feature of Okta Customer Identity is its SSO because it's very easy to use and it's user-friendly. Even the admin portal of the solution is very user-friendly, and you can walk through it with ease. Okta Customer Identity is not a complicated solution, and even the workflow automation feature is very, very easy to understand."

Cons

"What I'd like to see improved in Okta Customer Identity is the process of exporting users. Currently, it lacks this feature, and you have to use a third-party tool to export users from the group. Exporting users should be very easy, though I did notice that Okta Customer Identity is being upgraded from time to time, and I've been seeing much improvement in it compared to the previous years."
TF
CTO at Klaatu IT Security Ltd
Verified user of Okta Customer Identity
Apr 3, 2022
Simple to use, cost-effective, and the technical support is easy to access

Pros

"We primarily use it to manage the community onboarding and offboarding of users, and it's quite a simple solution for that."

Cons

"The initial setup could be easier to do."