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Okta Customer Identity vs Ping Identity Platform comparison

Okta and Ping Identity are both solutions in the Customer Identity and Access Management (CIAM) category. Okta is ranked #3 with an average rating of 8.9, while Ping Identity is ranked #2 with an average rating of 8.2. Okta holds a 7.5% mindshare in CIaA, compared to Ping Identity’s 11.8% mindshare. Additionally, 100% of Okta users are willing to recommend the solution, compared to 100% of Ping Identity users who would recommend it.
Okta Customer Identity
Read 16 Okta Customer Identity reviews
  • 778 Views
  • 266 Comparison Views
100% willing to recommend
Ping Identity Platform
Read 29 Ping Identity Platform reviews
  • 1,149 Views
  • 260 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 27, 2025

Ping Identity Platform and Okta Customer Identity compete in the identity and access management market. Okta Customer Identity often seems superior due to its comprehensive features that users perceive as worth the price.

Features: Ping Identity Platform is distinguished by its robust security protocols, flexible integration options, and effective multifactor authentication. Okta Customer Identity offers comprehensive identity management, seamless integration with diverse platforms, and efficient scalability.

Room for Improvement: Ping Identity Platform could enhance its user interface and ease of use while also improving support for complex integrations. Okta Customer Identity could improve its initial cost structure and offer more customization for specific enterprise needs, as well as enhance its support for legacy systems.

Ease of Deployment and Customer Service: Ping Identity Platform provides a customizable deployment model with responsive service support. Okta Customer Identity is noted for its straightforward deployment process and efficient customer support, facilitating a smoother onboarding experience.

Pricing and ROI: Ping Identity Platform offers competitive setup costs and reasonable ROI for businesses focusing on customization and security. Okta is perceived to offer better ROI despite higher initial costs, owing to its comprehensive feature set suited to complex identity management needs.

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To learn more, read our detailed Okta Customer Identity vs. Ping Identity Platform Report (Updated: April 2025).
Buyer's Guide
Okta Customer Identity vs. Ping Identity Platform
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Okta Customer Identity
Ranking in Customer Identity and Access Management (CIAM)
3rd
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
16
Ranking in other categories
No ranking in other categories
Ping Identity Platform
Ranking in Customer Identity and Access Management (CIAM)
2nd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
29
Ranking in other categories
Single Sign-On (SSO) (4th), Authentication Systems (7th), Data Governance (8th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (6th), Access Management (3rd), Directory Servers (1st)
 

Mindshare comparison

As of June 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of Okta Customer Identity is 7.5%, down from 8.5% compared to the previous year. The mindshare of Ping Identity Platform is 11.8%, down from 12.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Identity and Access Management (CIAM)
 

Featured Reviews

MiguelPurizaca - PeerSpot reviewer
Focus on seamless integration and advanced security management enhances application usage and threat detection across multiple countries
Okta Customer Identity focuses on providing top-notch identity management solutions. One of its most valuable features is its easy integration with various applications through its extensive application directory, offering hundreds or thousands of applications ready to configure. This integration is significantly easier compared to Microsoft Entra ID, where we encountered numerous issues. We particularly value its real-time reporting capabilities. For example, we detected cyberattacks from countries like Russia and Asia and were able to block those IP addresses and configure our system for more security. These advanced security features and reporting capabilities make it easy to manage.
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MAHESHKUMAR7 - PeerSpot reviewer
Offers multi-factor authentication and application support side of PingFederate but application only supports specific protocols
A lot of teams work with technical support, but I work with it for user issues only. You might need support with things like application swaps, application names, and application URLs. I didn't know where to find those in Ping Identity, so I contacted technical support for those issues. The support team is very clever and active. They provide end-to-end support once an issue is created. I have worked with most of the support team. I also work with the support team because I work with the operations team. I provide 24/7 support to production and non-production environments. I coordinate with application and network teams to troubleshoot critical tickets and issues related to Ping Identity solutions.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The end user's ease of use is the most valuable feature."
"It is very seamless."
"I think all the functions of the solution are vital and important because life cycle management is important for some companies. The Single Sign-On feature is fantastic for different customers and advanced server access is really good for access to the servers."
"We primarily use it to manage the community onboarding and offboarding of users, and it's quite a simple solution for that."
"Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases."
"Overall, I would rate Okta Customer Identity a ten."
"There is no password hash saved on the cloud, which is the part that I like the most."
"We can integrate two-factor authentication with the applications."
More Okta Customer Identity pros
"People use the solution to secure their applications and authenticate particular processes."
"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."
"It provides ease of connecting all our devices."
"I would recommend PingFederate as an IAM solution for its no-code environment, single sign-on, multi-factor authentication, bidirectional services, and advanced features."
"Setting up the infrastructure with Ping Identity Platform is very easy compared to other IAM products."
"The only feature we were looking for in PingID was SSO integration with our existing web app."
"I like the self-service feature. The 502 and UBP systems are also excellent. PingID's ability to authenticate with SSH, RDP, and Windows login is pretty handy. It covers the entire spectrum of use."
"The solution is stable. We haven't experienced any bugs or glitches."
More Ping Identity Platform pros
 

Cons

"In the future, we'd like to see the product implement more security features, like, for example, zero-trust."
"The product must be provided for free."
"The integration process takes a bit longer than we would want it to."
"This solution would be improved by adding biometrics features."
"The initial setup could be easier to do."
"Some limitations in scalability. Each application we work with can be completely different, resulting in highly variable implementation processes."
"All of the governance functionality and privileged account management could be improved."
"What I'd like to see improved in Okta Customer Identity is the process of exporting users. Currently, it lacks this feature, and you have to use a third-party tool to export users from the group. Exporting users should be very easy, though I did notice that Okta Customer Identity is being upgraded from time to time, and I've been seeing much improvement in it compared to the previous years."
More Okta Customer Identity cons
"The product is not customizable."
"The timing of the token validity, if it could be extended, would be great. I'm not sure if there is even an option to configure these types of settings."
"It has a long way to go until it is a cloud-based solution."
"We can choose a drop-down to search for which certificate we have to create, which is difficult."
"PingID would benefit from a better user interface for integration."
"They could use some bio-certification. It's just more user-friendly and more convenient than entering the one time passes. That would be an improvement."
"Currently, the main integration is SAML-based, but other integration methodologies need to be supported."
"In the beginning, the initial setup was very complex."
More Ping Identity Platform cons
 

Pricing and Cost Advice

"The solution is really expensive."
"Pricing might be high, but it comes down when the number of people using the product goes up."
"Okta Customer Identity is not an expensive solution."
"We pay 23 pence (approximately $0.30 USD) per user, annually, for 150,000 users."
"Okta's pricing is right where it needs to be and right in the middle of the market."
"The price of the solution is fair for what it offers."
"PingID pricing is a ten out of ten because it's a little bit cheaper than other tools, such as Okta and ForgeRock, and supports multiple tools."
"Compared to some SaaS-based solutions, the platform is relatively cost-effective."
"The tool is quite affordable."
"Ping offers flexible pricing that's not standardized."
"The pricing is neither too expensive nor too cheap."
"The product is costly."
"The platform's value justifies the pricing, especially considering its security features and scalability."
"PingID's pricing is pretty competitive."
More Ping Identity Platform pricing and cost advice
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
12%
Marketing Services Firm
9%
Manufacturing Company
8%
Financial Services Firm
24%
Computer Software Company
10%
Manufacturing Company
9%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Okta Customer Identity?
Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases.
See all answers
What is your experience regarding pricing and costs for Okta Customer Identity?
Okta Customer Identity is considered cheaper compared to other tools in the market, such as IBM and CyberArk products. Further details on costs would require consultation with our sales team.
See all answers
What needs improvement with Okta Customer Identity?
In Okta Identity Governance ( /categories/identity-management-im ) and Okta Privileged Access, some features are still being developed. Integration with Active Directory servers, Cisco routers, and...
See all answers
What do you like most about PingID?
The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logg...
See all answers
What is your experience regarding pricing and costs for PingID?
The pricing is neither too expensive nor too cheap.
See all answers
What needs improvement with PingID?
The management console needs to be improved. PingID should revise it.
See all answers
 

Comparisons

Microsoft Entra External ID vs Okta Customer Identity Logo
Microsoft Entra External ID vs Okta Customer Identity
Compared 28% of the time
Auth0 vs Okta Customer Identity Logo
Auth0 vs Okta Customer Identity
Compared 20% of the time
ForgeRock vs Okta Customer Identity Logo
ForgeRock vs Okta Customer Identity
Compared 18% of the time
Microsoft Entra Verified ID vs Okta Customer Identity Logo
Microsoft Entra Verified ID vs Okta Customer Identity
Compared 11% of the time
Salesforce Identity vs Okta Customer Identity Logo
Salesforce Identity vs Okta Customer Identity
Compared 7% of the time
More Okta Customer Identity Competitors
Microsoft Entra ID vs Ping Identity Platform Logo
Microsoft Entra ID vs Ping Identity Platform
Compared 19% of the time
Symantec Siteminder vs Ping Identity Platform Logo
Symantec Siteminder vs Ping Identity Platform
Compared 8% of the time
ForgeRock vs Ping Identity Platform Logo
ForgeRock vs Ping Identity Platform
Compared 8% of the time
Microsoft Active Directory vs Ping Identity Platform Logo
Microsoft Active Directory vs Ping Identity Platform
Compared 7% of the time
SailPoint Identity Security Cloud vs Ping Identity Platform Logo
SailPoint Identity Security Cloud vs Ping Identity Platform
Compared 6% of the time
More Ping Identity Platform Competitors
 

Product Reports

Buyer's Guide
Okta Customer Identity
May 2025
Okta Customer Identity reportDownload Okta Customer Identity product report
Buyer's Guide
Ping Identity Platform
May 2025
Ping Identity Platform reportDownload Ping Identity Platform product report
 

Also Known As

No data available
Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ
 

Overview

Okta Customer Identity is an identity service that enables frictionless experience, speed-to-market, centralized management, and internet-scale security. Okta Customer Identity is developer friendly and secure with minimal custom code.

Okta
IDENTITY DEFINED SECURITY PLATFORM delivers a unified, standards-based platform that can be deployed as SaaS, software or both and can scale to handle millions of identities. From multi-factor authentication and single sign-on to access security, directory and data governance, our capabilities work together to give employees, partners and customers secure access to cloud, mobile and enterprise applications, securing and streamlined everything from sign-on to sign-off and everywhere in between.
Ping Identity
 

Sample Customers

FedEx, Adobe, National Geographic, Tyson, Hewlett Packard Enterprise
Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol
Buyer's Guide
Okta Customer Identity vs. Ping Identity Platform
April 2025
Free Report: Okta Customer Identity vs. Ping Identity Platform
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We monitor all Customer Identity and Access Management (CIAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.