Okta Customer Identity vs Ping Identity Platform comparison

Okta and Ping Identity are both solutions in the Customer Identity and Access Management (CIAM) category. Okta is ranked #5 with an average rating of 9.0, while Ping Identity is ranked #2 with an average rating of 8.2. Okta holds a 8.4% mindshare in CIaA, compared to Ping Identity’s 11.8% mindshare. Additionally, 100% of Okta users are willing to recommend the solution, compared to 100% of Ping Identity users who would recommend it.

Okta Customer Identity

Read 18 Okta Customer Identity reviews

807 Views
807 Comparison Views

100% willing to recommend

Ping Identity Platform

Read 29 Ping Identity Platform reviews

5,196 Views
987 Comparison Views

100% willing to recommend

Okta Customer Identity

Ping Identity Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 27, 2025

Ping Identity Platform and Okta Customer Identity compete in the identity and access management market. Okta Customer Identity often seems superior due to its comprehensive features that users perceive as worth the price.

Features: Ping Identity Platform is distinguished by its robust security protocols, flexible integration options, and effective multifactor authentication. Okta Customer Identity offers comprehensive identity management, seamless integration with diverse platforms, and efficient scalability.

Room for Improvement: Ping Identity Platform could enhance its user interface and ease of use while also improving support for complex integrations. Okta Customer Identity could improve its initial cost structure and offer more customization for specific enterprise needs, as well as enhance its support for legacy systems.

Ease of Deployment and Customer Service: Ping Identity Platform provides a customizable deployment model with responsive service support. Okta Customer Identity is noted for its straightforward deployment process and efficient customer support, facilitating a smoother onboarding experience.

Pricing and ROI: Ping Identity Platform offers competitive setup costs and reasonable ROI for businesses focusing on customization and security. Okta is perceived to offer better ROI despite higher initial costs, owing to its comprehensive feature set suited to complex identity management needs.

To learn more, read our detailed Okta Customer Identity vs. Ping Identity Platform Report (Updated: September 2025).

Buyer's Guide

Okta Customer Identity vs. Ping Identity Platform

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Okta Customer Identity

Ranking in Customer Identity and Access Management (CIAM)

5th

Average Rating

8.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Ping Identity Platform

Ranking in Customer Identity and Access Management (CIAM)

2nd

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Single Sign-On (SSO) (3rd), Authentication Systems (7th), Data Governance (8th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (5th), Access Management (3rd), Directory Servers (1st)

Mindshare comparison

As of October 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of Okta Customer Identity is 8.4%, up from 7.1% compared to the previous year. The mindshare of Ping Identity Platform is 11.8%, up from 11.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Identity and Access Management (CIAM) Market Share Distribution
Product	Market Share (%)
Ping Identity Platform	11.8%
Okta Customer Identity	8.4%
Other	79.8%

Customer Identity and Access Management (CIAM)

Featured Reviews

Chetanya Sharma

IT Administrator at SentinelOne

Has improved secure access to all applications through a single login point

Stability and the UI/UX of Okta Customer Identity are fine as they are; I do not see any need for improvement in those areas. From the user perspective, everything is good and no change is needed. I do not think any biometrical features for authentication or limitations from Okta Customer Identity on request systems can be added at this moment. Some users face challenges after upgrades. Whenever we upgrade Okta Customer Identity, there is no challenge or blocker from Okta Customer Identity. However, I have seen cases where there might be issues with InTune or JumpCloud due to sync delays from their end; Okta Customer Identity was fine at that moment. After Okta Customer Identity made an upgrade process, we had some challenges with the integration of Okta Customer Identity and Jamf. The only issue with Okta Customer Identity is after the upgrade process; we have some issues with the integration between Okta Customer Identity and Jamf. The only point for improvement is the upgrade process.

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MAHESHKUMAR7

Cyber Security Engineer at TECHMINDZ DIGITAL CONSULTING PRIVATE LIMITED

Offers multi-factor authentication and application support side of PingFederate but application only supports specific protocols

A lot of teams work with technical support, but I work with it for user issues only. You might need support with things like application swaps, application names, and application URLs. I didn't know where to find those in Ping Identity, so I contacted technical support for those issues. The support team is very clever and active. They provide end-to-end support once an issue is created. I have worked with most of the support team. I also work with the support team because I work with the operations team. I provide 24/7 support to production and non-production environments. I coordinate with application and network teams to troubleshoot critical tickets and issues related to Ping Identity solutions.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can integrate two-factor authentication with the applications."

"The most valuable features of Okta Customer Identity are there is no infrastructure cost, integrated, has plenty of documentation, and is user-friendly."

"Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases."

"The main benefits Okta Customer Identity provides to users include single point of login for all applications and single authentication, which saves time and reduces frustration."

"Overall, I would rate Okta Customer Identity a ten."

"There is no password hash saved on the cloud, which is the part that I like the most."

"The solution has great multifactor authentication."

"Okta Customer Identity is considered cheaper compared to other tools in the market, such as IBM and CyberArk products."

More Okta Customer Identity pros

"The product's most valuable features include its cloud-based capabilities for handling cloud applications and providing authentication and authorization through OIDC and SAML. It also supports integrations needed for both local and internal applications, including legacy applications requiring web server access."

"It is a very stable solution."

"PingFederate is very flexible. We can do many customizations, and it also provides an SDK to tailor it to our specific requirements. There are also numerous plugins available. I've worked with tools like ForgeRock and Okta, but I find PingFederate to be the most customizable."

"What I like best about PingID is that it's very user-friendly. PingID is well-built as a developer tool and regularly upgrades and updates via patches. I also like that PingID has clear documents that will help you integrate it with other solutions."

"It is a scalable solution."

"It offers robust features and customization options that justify the cost."

"I work on the application onboarding process because we have multiple customers and get data from different sources."

"It gets a mobility portal in place in conjunction with Office 365. It provides very good possibilities and it's much better than other technology that we have used before which was unstable and slower."

More Ping Identity Platform pros

Cons

"I would like to see the provisioning simplified."

"Some limitations in scalability. Each application we work with can be completely different, resulting in highly variable implementation processes."

"In Okta Identity Governance and Okta Privileged Access, some features are still being developed. Integration with Active Directory servers, Cisco routers, and switches is not currently available."

"In the future, we'd like to see the product implement more security features, like, for example, zero-trust."

"The only issue with Okta Customer Identity is after the upgrade process; we have some issues with the integration between Okta Customer Identity and Jamf."

"All of the governance functionality and privileged account management could be improved."

"There is an access request system that is very limited access to the systems available for end-users. The access request should improve in Okta Customer Identity."

"Okta Customer Identity analytics and reporting tools do not help much to improve customer engagement strategies."

More Okta Customer Identity cons

"Ping Identity Platform must improve its UI since its management console is complicated."

"There is room for improvement in the solution, particularly in security."

"The timing of the token validity, if it could be extended, would be great. I'm not sure if there is even an option to configure these types of settings."

"It has a long way to go until it is a cloud-based solution."

"Notifications and monitoring are two areas with shortcomings in the solution that need improvement."

"PingID would benefit from a better user interface for integration."

"We had issues with the stability."

"PingID should put a little more effort into making a pretty self-explanatory deck about their tech features and the services they offer."

More Ping Identity Platform cons

Pricing and Cost Advice

"Okta Customer Identity is not an expensive solution."

"We pay 23 pence (approximately $0.30 USD) per user, annually, for 150,000 users."

"The solution is really expensive."

"Okta's pricing is right where it needs to be and right in the middle of the market."

"Pricing might be high, but it comes down when the number of people using the product goes up."

"The price of the solution is fair for what it offers."

"Ping Identity Platform is not an expensive solution."

"Compared to some SaaS-based solutions, the platform is relatively cost-effective."

"The tool is quite affordable."

"The platform's value justifies the pricing, especially considering its security features and scalability."

"PingID's pricing is pretty competitive."

"Ping Identity Platform is not very expensive."

"The product is costly."

"PingID pricing is a ten out of ten because it's a little bit cheaper than other tools, such as Okta and ForgeRock, and supports multiple tools."

More Ping Identity Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Marketing Services Firm

10%

Manufacturing Company

Energy/Utilities Company

Financial Services Firm

24%

Computer Software Company

10%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	5
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	2
Large Enterprise	20

Questions from the Community

What do you like most about Okta Customer Identity?

Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases.

See all answers

What is your experience regarding pricing and costs for Okta Customer Identity?

Okta Customer Identity is considered cheaper compared to other tools in the market, such as IBM and CyberArk products. Further details on costs would require consultation with our sales team.

See all answers

What needs improvement with Okta Customer Identity?

See all answers

What do you like most about PingID?

The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logg...

See all answers

What is your experience regarding pricing and costs for PingID?

The pricing is neither too expensive nor too cheap.

See all answers

What needs improvement with PingID?

The management console needs to be improved. PingID should revise it.

See all answers

Comparisons

Auth0 vs Okta Customer Identity

Compared 31% of the time

Microsoft Entra External ID vs Okta Customer Identity

Compared 21% of the time

ForgeRock vs Okta Customer Identity

Compared 12% of the time

Microsoft Entra Verified ID vs Okta Customer Identity

Compared 9% of the time

Akamai Identity Cloud vs Okta Customer Identity

Compared 5% of the time

More Okta Customer Identity Competitors

Microsoft Entra ID vs Ping Identity Platform

Compared 17% of the time

ForgeRock vs Ping Identity Platform

Compared 7% of the time

Microsoft Active Directory vs Ping Identity Platform

Compared 7% of the time

SailPoint Identity Security Cloud vs Ping Identity Platform

Compared 7% of the time

Symantec Siteminder vs Ping Identity Platform

Compared 6% of the time

More Ping Identity Platform Competitors

Product Reports

Buyer's Guide

Okta Customer Identity

October 2025

Download Okta Customer Identity product report

Buyer's Guide

Ping Identity Platform

October 2025

Download Ping Identity Platform product report

Also Known As

No data available

Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ

Overview

Okta Customer Identity is an identity service that enables frictionless experience, speed-to-market, centralized management, and internet-scale security. Okta Customer Identity is developer friendly and secure with minimal custom code.

Okta

IDENTITY DEFINED SECURITY PLATFORM delivers a unified, standards-based platform that can be deployed as SaaS, software or both and can scale to handle millions of identities. From multi-factor authentication and single sign-on to access security, directory and data governance, our capabilities work together to give employees, partners and customers secure access to cloud, mobile and enterprise applications, securing and streamlined everything from sign-on to sign-off and everywhere in between.

Ping Identity

Sample Customers

FedEx, Adobe, National Geographic, Tyson, Hewlett Packard Enterprise

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol

Buyer's Guide

Okta Customer Identity vs. Ping Identity Platform

September 2025

Free Report: Okta Customer Identity vs. Ping Identity Platform

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