Okta Customer Identity vs Ping Identity Platform comparison

Okta and Ping Identity are both solutions in the Customer Identity and Access Management (CIAM) category. Okta is ranked #5 with an average rating of 8.8, while Ping Identity is ranked #2 with an average rating of 8.2. Okta holds a 8.3% mindshare in CIaA, compared to Ping Identity’s 11.9% mindshare. Additionally, 100% of Okta users are willing to recommend the solution, compared to 100% of Ping Identity users who would recommend it.

Okta Customer Identity

Read 16 Okta Customer Identity reviews

827 Views
827 Comparison Views

100% willing to recommend

Ping Identity Platform

Read 29 Ping Identity Platform reviews

5,442 Views
1,034 Comparison Views

100% willing to recommend

Okta Customer Identity

Ping Identity Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 27, 2025

Ping Identity Platform and Okta Customer Identity compete in the identity and access management market. Okta Customer Identity often seems superior due to its comprehensive features that users perceive as worth the price.

Features: Ping Identity Platform is distinguished by its robust security protocols, flexible integration options, and effective multifactor authentication. Okta Customer Identity offers comprehensive identity management, seamless integration with diverse platforms, and efficient scalability.

Room for Improvement: Ping Identity Platform could enhance its user interface and ease of use while also improving support for complex integrations. Okta Customer Identity could improve its initial cost structure and offer more customization for specific enterprise needs, as well as enhance its support for legacy systems.

Ease of Deployment and Customer Service: Ping Identity Platform provides a customizable deployment model with responsive service support. Okta Customer Identity is noted for its straightforward deployment process and efficient customer support, facilitating a smoother onboarding experience.

Pricing and ROI: Ping Identity Platform offers competitive setup costs and reasonable ROI for businesses focusing on customization and security. Okta is perceived to offer better ROI despite higher initial costs, owing to its comprehensive feature set suited to complex identity management needs.

To learn more, read our detailed Okta Customer Identity vs. Ping Identity Platform Report (Updated: July 2025).

Buyer's Guide

Okta Customer Identity vs. Ping Identity Platform

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Okta Customer Identity

Ranking in Customer Identity and Access Management (CIAM)

5th

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Ping Identity Platform

Ranking in Customer Identity and Access Management (CIAM)

2nd

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Single Sign-On (SSO) (3rd), Authentication Systems (7th), Data Governance (8th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (5th), Access Management (4th), Directory Servers (1st)

Mindshare comparison

As of September 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of Okta Customer Identity is 8.3%, up from 7.0% compared to the previous year. The mindshare of Ping Identity Platform is 11.9%, down from 12.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Identity and Access Management (CIAM) Market Share Distribution
Product	Market Share (%)
Ping Identity Platform	11.9%
Okta Customer Identity	8.3%
Other	79.8%

Customer Identity and Access Management (CIAM)

Featured Reviews

MiguelPurizaca

IT Manager at Clear Channel

Focus on seamless integration and advanced security management enhances application usage and threat detection across multiple countries

Okta Customer Identity focuses on providing top-notch identity management solutions. One of its most valuable features is its easy integration with various applications through its extensive application directory, offering hundreds or thousands of applications ready to configure. This integration is significantly easier compared to Microsoft Entra ID, where we encountered numerous issues. We particularly value its real-time reporting capabilities. For example, we detected cyberattacks from countries like Russia and Asia and were able to block those IP addresses and configure our system for more security. These advanced security features and reporting capabilities make it easy to manage.

Read full review

MAHESHKUMAR7

Cyber Security Engineer at TECHMINDZ DIGITAL CONSULTING PRIVATE LIMITED

Offers multi-factor authentication and application support side of PingFederate but application only supports specific protocols

A lot of teams work with technical support, but I work with it for user issues only. You might need support with things like application swaps, application names, and application URLs. I didn't know where to find those in Ping Identity, so I contacted technical support for those issues. The support team is very clever and active. They provide end-to-end support once an issue is created. I have worked with most of the support team. I also work with the support team because I work with the operations team. I provide 24/7 support to production and non-production environments. I coordinate with application and network teams to troubleshoot critical tickets and issues related to Ping Identity solutions.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution has great multifactor authentication."

"Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases."

"There is no password hash saved on the cloud, which is the part that I like the most."

"I think all the functions of the solution are vital and important because life cycle management is important for some companies. The Single Sign-On feature is fantastic for different customers and advanced server access is really good for access to the servers."

"The most valuable feature of Okta Customer Identity is its SSO because it's very easy to use and it's user-friendly. Even the admin portal of the solution is very user-friendly, and you can walk through it with ease. Okta Customer Identity is not a complicated solution, and even the workflow automation feature is very, very easy to understand."

"As far as our security team is concerned, the ease of implementing multifactor authentication is definitely the biggest value for our organization."

"We can integrate two-factor authentication with the applications."

"The most valuable feature of this solution for most customers is access management."

More Okta Customer Identity pros

"This is a user-friendly solution."

"It gets a mobility portal in place in conjunction with Office 365. It provides very good possibilities and it's much better than other technology that we have used before which was unstable and slower."

"The solution has a smooth and configurable user interface for single sign-on capabilities."

"The most valuable feature is multifactor authentication."

"It's pretty stable as a product."

"What I like best about PingID is that it's very user-friendly. PingID is well-built as a developer tool and regularly upgrades and updates via patches. I also like that PingID has clear documents that will help you integrate it with other solutions."

"I would recommend PingFederate as an IAM solution for its no-code environment, single sign-on, multi-factor authentication, bidirectional services, and advanced features."

"It offers robust features and customization options that justify the cost."

More Ping Identity Platform pros

Cons

"What I'd like to see improved in Okta Customer Identity is the process of exporting users. Currently, it lacks this feature, and you have to use a third-party tool to export users from the group. Exporting users should be very easy, though I did notice that Okta Customer Identity is being upgraded from time to time, and I've been seeing much improvement in it compared to the previous years."

"Okta has a limitation with directory integrations. If you have multiple Active Directory integrations, the user distinguished name (DN) and the manager DN don't get imported properly into the Okta user profile."

"The integration process takes a bit longer than we would want it to."

"In Okta Identity Governance and Okta Privileged Access, some features are still being developed. Integration with Active Directory servers, Cisco routers, and switches is not currently available."

"The product must be provided for free."

"I would like to see the provisioning simplified."

"This solution would be improved by adding biometrics features."

"The initial setup could be easier to do."

More Okta Customer Identity cons

"We can choose a drop-down to search for which certificate we have to create, which is difficult."

"I think that the connection with like Microsoft Word, especially for Office 365, is a weak point that could be improved."

"The solution should allow for better integration with other platforms and the UBT."

"It requires some expertise to set up and manage."

"There is room for improvement in the solution, particularly in security."

"If the solution is going to compete with Microsoft, they need to offer more unique functionality to keep their current user base."

"We had issues with the stability."

"PingID should put a little more effort into making a pretty self-explanatory deck about their tech features and the services they offer."

More Ping Identity Platform cons

Pricing and Cost Advice

"We pay 23 pence (approximately $0.30 USD) per user, annually, for 150,000 users."

"The solution is really expensive."

"Pricing might be high, but it comes down when the number of people using the product goes up."

"Okta's pricing is right where it needs to be and right in the middle of the market."

"Okta Customer Identity is not an expensive solution."

"The price of the solution is fair for what it offers."

"The product is costly."

"The tool is quite affordable."

"PingID pricing is a ten out of ten because it's a little bit cheaper than other tools, such as Okta and ForgeRock, and supports multiple tools."

"Compared to some SaaS-based solutions, the platform is relatively cost-effective."

"The pricing is neither too expensive nor too cheap."

"The platform's value justifies the pricing, especially considering its security features and scalability."

"PingID's pricing is pretty competitive."

"Ping offers flexible pricing that's not standardized."

More Ping Identity Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Marketing Services Firm

11%

Manufacturing Company

Energy/Utilities Company

Financial Services Firm

23%

Computer Software Company

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	5
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	2
Large Enterprise	20

Questions from the Community

What do you like most about Okta Customer Identity?

Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases.

See all answers

What is your experience regarding pricing and costs for Okta Customer Identity?

Okta Customer Identity is considered cheaper compared to other tools in the market, such as IBM and CyberArk products. Further details on costs would require consultation with our sales team.

See all answers

What needs improvement with Okta Customer Identity?

In Okta Identity Governance ( /categories/identity-management-im ) and Okta Privileged Access, some features are still being developed. Integration with Active Directory servers, Cisco routers, and...

See all answers

What do you like most about PingID?

The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logg...

See all answers

What is your experience regarding pricing and costs for PingID?

The pricing is neither too expensive nor too cheap.

See all answers

What needs improvement with PingID?

The management console needs to be improved. PingID should revise it.

See all answers

Comparisons

Auth0 vs Okta Customer Identity

Compared 29% of the time

Microsoft Entra External ID vs Okta Customer Identity

Compared 22% of the time

ForgeRock vs Okta Customer Identity

Compared 14% of the time

Microsoft Entra Verified ID vs Okta Customer Identity

Compared 8% of the time

Salesforce Identity vs Okta Customer Identity

Compared 7% of the time

More Okta Customer Identity Competitors

Microsoft Entra ID vs Ping Identity Platform

Compared 19% of the time

ForgeRock vs Ping Identity Platform

Compared 8% of the time

SailPoint Identity Security Cloud vs Ping Identity Platform

Compared 8% of the time

Microsoft Active Directory vs Ping Identity Platform

Compared 8% of the time

Symantec Siteminder vs Ping Identity Platform

Compared 7% of the time

More Ping Identity Platform Competitors

Product Reports

Buyer's Guide

Okta Customer Identity

August 2025

Download Okta Customer Identity product report

Buyer's Guide

Ping Identity Platform

August 2025

Download Ping Identity Platform product report

Also Known As

No data available

Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ

Overview

Okta Customer Identity is an identity service that enables frictionless experience, speed-to-market, centralized management, and internet-scale security. Okta Customer Identity is developer friendly and secure with minimal custom code.

Okta

IDENTITY DEFINED SECURITY PLATFORM delivers a unified, standards-based platform that can be deployed as SaaS, software or both and can scale to handle millions of identities. From multi-factor authentication and single sign-on to access security, directory and data governance, our capabilities work together to give employees, partners and customers secure access to cloud, mobile and enterprise applications, securing and streamlined everything from sign-on to sign-off and everywhere in between.

Ping Identity

Sample Customers

FedEx, Adobe, National Geographic, Tyson, Hewlett Packard Enterprise

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol

Buyer's Guide

Okta Customer Identity vs. Ping Identity Platform

July 2025

Free Report: Okta Customer Identity vs. Ping Identity Platform

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