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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Access management is highly valued by customers.
No password hash is saved on the cloud, enhancing security.
Single Sign-On and advanced server access are favored features.
Multifactor authentication is easy to implement and integrates well with applications.
Okta Customer Identity offers competitive pricing compared to IBM and CyberArk.

CONS

Okta Customer Identity would benefit from adding biometrics features.
Governance functionality and privileged account management need improvement.
There are limitations in Okta's access request system for end-users.
Exporting users in Okta Customer Identity currently requires third-party tools.
Multiple Active Directory integrations have limitations with Okta Customer Identity, as user DN and manager DN are not imported correctly.
 

Okta Customer Identity Pros review quotes

reviewer2382102 - PeerSpot reviewer
May 2, 2024
Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases.
GS
Jun 8, 2023
As far as our security team is concerned, the ease of implementing multifactor authentication is definitely the biggest value for our organization.
AmitSingh2 - PeerSpot reviewer
Sep 2, 2022
The most valuable feature of Okta Customer Identity is its SSO because it's very easy to use and it's user-friendly. Even the admin portal of the solution is very user-friendly, and you can walk through it with ease. Okta Customer Identity is not a complicated solution, and even the workflow automation feature is very, very easy to understand.
Learn what your peers think about Okta Customer Identity. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
864,053 professionals have used our research since 2012.
TF
Mar 31, 2022
We primarily use it to manage the community onboarding and offboarding of users, and it's quite a simple solution for that.
MiguelPurizaca - PeerSpot reviewer
Mar 25, 2025
Overall, I would rate Okta Customer Identity a ten.
Abhishek Gautam - PeerSpot reviewer
Jun 22, 2022
It is very seamless.
reviewer1359222 - PeerSpot reviewer
Apr 16, 2025
Okta Customer Identity is considered cheaper compared to other tools in the market, such as IBM and CyberArk products.
it_user1590186 - PeerSpot reviewer
Jun 7, 2021
The solution has great multifactor authentication.
FC
Sep 6, 2023
The end user's ease of use is the most valuable feature.
AP
Nov 7, 2019
The most valuable feature of this solution for most customers is access management.
 

Okta Customer Identity Cons review quotes

reviewer2382102 - PeerSpot reviewer
May 2, 2024
Okta has a limitation with directory integrations. If you have multiple Active Directory integrations, the user distinguished name (DN) and the manager DN don't get imported properly into the Okta user profile.
GS
Jun 8, 2023
Some limitations in scalability. Each application we work with can be completely different, resulting in highly variable implementation processes.
AmitSingh2 - PeerSpot reviewer
Sep 2, 2022
What I'd like to see improved in Okta Customer Identity is the process of exporting users. Currently, it lacks this feature, and you have to use a third-party tool to export users from the group. Exporting users should be very easy, though I did notice that Okta Customer Identity is being upgraded from time to time, and I've been seeing much improvement in it compared to the previous years.
Learn what your peers think about Okta Customer Identity. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
864,053 professionals have used our research since 2012.
TF
Mar 31, 2022
The initial setup could be easier to do.
Abhishek Gautam - PeerSpot reviewer
Jun 22, 2022
In the future, we'd like to see the product implement more security features, like, for example, zero-trust.
reviewer1359222 - PeerSpot reviewer
Apr 16, 2025
In Okta Identity Governance and Okta Privileged Access, some features are still being developed. Integration with Active Directory servers, Cisco routers, and switches is not currently available.
it_user1590186 - PeerSpot reviewer
Jun 7, 2021
Users sometimes have difficulty getting verification codes.
FC
Sep 6, 2023
The integration process takes a bit longer than we would want it to.
AP
Nov 7, 2019
This solution would be improved by adding biometrics features.
AmitSingh2 - PeerSpot reviewer
May 27, 2020
I would like to see the provisioning simplified.