Okta Customer Identity vs Salesforce Identity comparison

Salesforce Identity and Okta Customer Identity compete in the identity management sector. Okta Customer Identity generally outperforms in features with advanced security and integration capabilities, while Salesforce Identity is more favorable in terms of cost-effectiveness and support.

Features: Salesforce Identity integrates well with the Salesforce ecosystem, offers user-friendly Single Sign-On, and supports identity lifecycle management. Okta Customer Identity provides robust security features, adaptive multi-factor authentication, and extensive integration options.

Room for Improvement: Salesforce Identity could enhance its security protocols, expand integration capabilities beyond Salesforce, and improve customization options. Okta Customer Identity might reduce initial configuration complexity, lower pricing for smaller enterprises, and further streamline user experience.

Ease of Deployment and Customer Service: Salesforce Identity ensures smooth integration and offers strong customer support, especially for existing Salesforce users, making deployment straightforward. Okta Customer Identity is flexible across platforms but requires more initial setup. Both offer commendable support, but Salesforce Identity provides faster onboarding for its users.

Pricing and ROI: Salesforce Identity is known for competitive pricing, benefiting organizations heavily invested in the Salesforce ecosystem for a faster ROI. Okta Customer Identity, though with higher initial costs, offers a long-term financial advantage through its extensive features, appealing to organizations needing a comprehensive solution.