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ForgeRock vs Okta Customer Identity comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ForgeRock
Ranking in Customer Identity and Access Management (CIAM)
6th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
30
Ranking in other categories
Identity Management (IM) (13th), Access Management (10th)
Okta Customer Identity
Ranking in Customer Identity and Access Management (CIAM)
3rd
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of ForgeRock is 11.4%, down from 13.6% compared to the previous year. The mindshare of Okta Customer Identity is 7.5%, down from 8.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Identity and Access Management (CIAM)
 

Featured Reviews

Ahmet Murat Ülker - PeerSpot reviewer
Easy to use, but customizations can be complicated to handle
I would suggest others use the product after asking them to consider their use cases. SSO may be a use case for some, and using the product as an IDM tool may be a use case. At the moment, my company is not deploying all the components of ForgeRock itself. My company uses ForgeRock for OAuth 2.0. For example, my company is not deploying the IDM and identity gateway components. You should consider your use case and select the required components for that use case. My company does not use the SSO features of the tool. My company uses SSO to access ForgeRock's AM Console for individual users. My company does not use single sign on features of the product and instead, we use Auth0. I rate the tool a seven or eight out of ten.
MiguelPurizaca - PeerSpot reviewer
Focus on seamless integration and advanced security management enhances application usage and threat detection across multiple countries
Okta Customer Identity focuses on providing top-notch identity management solutions. One of its most valuable features is its easy integration with various applications through its extensive application directory, offering hundreds or thousands of applications ready to configure. This integration is significantly easier compared to Microsoft Entra ID, where we encountered numerous issues. We particularly value its real-time reporting capabilities. For example, we detected cyberattacks from countries like Russia and Asia and were able to block those IP addresses and configure our system for more security. These advanced security features and reporting capabilities make it easy to manage.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We create and define the permissions and configurations for the users."
"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."
"Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users."
"Easy to navigate, handle and manage the applications."
"Installation and configuration are pretty easy for ForgeRock OpenIDM."
"In terms of the tool's operational efficiency, ForgeRock Access Management is used in a lot of environments, different regions, and in different stages of production environments."
"The product is easy to use in a development environment."
"The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using it. We have approximately 20,000 users."
"There is no password hash saved on the cloud, which is the part that I like the most."
"The solution has great multifactor authentication."
"We primarily use it to manage the community onboarding and offboarding of users, and it's quite a simple solution for that."
"Overall, I would rate Okta Customer Identity a ten."
"It is very seamless."
"Okta Customer Identity is considered cheaper compared to other tools in the market, such as IBM and CyberArk products."
"As far as our security team is concerned, the ease of implementing multifactor authentication is definitely the biggest value for our organization."
"We can integrate two-factor authentication with the applications."
 

Cons

"In an upcoming release, the solution could improve by limiting the need to do customizations."
"The solution's deployment should be made easier."
"In future releases, I would like to see easier integration with other solutions, like facial recognition and KYC solutions with biometric onboarding."
"I don't think ForgeRock directly supports integrations with Slack, making it an area where improvements are required."
"We would like this solution to be developed for use with mobile applications."
"The user interface could be improved as it is cumbersome and outdated. It doesn't have a responsive UI."
"Automatic Deployment needs improvement. it could be made easier."
"The product's customization is a bit complicated."
"There is an access request system that is very limited access to the systems available for end-users. The access request should improve in Okta Customer Identity."
"What I'd like to see improved in Okta Customer Identity is the process of exporting users. Currently, it lacks this feature, and you have to use a third-party tool to export users from the group. Exporting users should be very easy, though I did notice that Okta Customer Identity is being upgraded from time to time, and I've been seeing much improvement in it compared to the previous years."
"Users sometimes have difficulty getting verification codes."
"This solution would be improved by adding biometrics features."
"The initial setup could be easier to do."
"In Okta Identity Governance and Okta Privileged Access, some features are still being developed. Integration with Active Directory servers, Cisco routers, and switches is not currently available."
"Some limitations in scalability. Each application we work with can be completely different, resulting in highly variable implementation processes."
"All of the governance functionality and privileged account management could be improved."
 

Pricing and Cost Advice

"The license is purchased annually per user. However, you can negotiate if you are signing for a longer period of time. When comparing this solution to others on the market it is priced fair, it is not at the top of the price range or at the bottom end."
"We have multiple clients we are looking at right now. We are at a very small number, however, the idea and the goal is to grow. We are looking at about $100,000 and $50,000 a minimum a month cost. That'd be minimum maybe in a couple of years."
"ForgeRock's pricing is more competitive than other products."
"The pricing of the solution is fair but I do not have the full details."
"Its licensing is on a yearly basis, but it also depends on the contract that you have with the vendor. They have multiple types of contracts. There are additional costs to the standard licensing fees. If you need some of the features, you have to pay more."
"Its price is comparable to other products in the market."
"ForgeRock is an expensive solution."
"It's a bit pricey and could be more competitive."
"Pricing might be high, but it comes down when the number of people using the product goes up."
"Okta's pricing is right where it needs to be and right in the middle of the market."
"We pay 23 pence (approximately $0.30 USD) per user, annually, for 150,000 users."
"The solution is really expensive."
"Okta Customer Identity is not an expensive solution."
"The price of the solution is fair for what it offers."
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
12%
Insurance Company
8%
Manufacturing Company
6%
Computer Software Company
14%
Financial Services Firm
12%
Marketing Services Firm
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ForgeRock?
The most valuable features of ForgeRock are social login and data protection.
What is your experience regarding pricing and costs for ForgeRock?
Our company was considering switching back to Keycloak from ForgeRock, so as to not pay any license fees. ForgeRock also supports M-PIN and biometric features that Keycloak does not provide. My com...
What needs improvement with ForgeRock?
In the past, I saw that Splunk was integrated with a testing portal, and then it was integrated with Slack. I don't think ForgeRock directly supports integrations with Slack, making it an area wher...
What do you like most about Okta Customer Identity?
Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases.
What is your experience regarding pricing and costs for Okta Customer Identity?
Okta Customer Identity is considered cheaper compared to other tools in the market, such as IBM and CyberArk products. Further details on costs would require consultation with our sales team.
What needs improvement with Okta Customer Identity?
In Okta Identity Governance ( /categories/identity-management-im ) and Okta Privileged Access, some features are still being developed. Integration with Active Directory servers, Cisco routers, and...
 

Also Known As

ForgeRock Identity Platform, ForgeRock OpenIDM
No data available
 

Overview

 

Sample Customers

Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University
FedEx, Adobe, National Geographic, Tyson, Hewlett Packard Enterprise
Find out what your peers are saying about ForgeRock vs. Okta Customer Identity and other solutions. Updated: April 2025.
856,873 professionals have used our research since 2012.