We performed a comparison between ForgeRock and Okta Customer Identity based on real PeerSpot user reviews.
Find out in this report how the two Customer Identity and Access Management (CIAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We create and define the permissions and configurations for the users."
"Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users."
"This is a stable solution. When you do experience any issues, you will see it in your DB logs or audit logs so you can easily reach a conclusion of might be causing it."
"ForgeRock has CIAM, which other products didn't have, and they have DevOps ready."
"We used it to implement multi-factor authentication and to improve our security posture as well as reducing the potential for attacks."
"The solution's most valuable feature is the authentication for the consumers. The integration with other third-party applications is excellent."
"Easy to navigate, handle and manage the applications."
"I like the way it is handling authentication and authorization."
"The most valuable feature of this solution for most customers is access management."
"As far as our security team is concerned, the ease of implementing multifactor authentication is definitely the biggest value for our organization."
"There is no password hash saved on the cloud, which is the part that I like the most."
"We primarily use it to manage the community onboarding and offboarding of users, and it's quite a simple solution for that."
"The end user's ease of use is the most valuable feature."
"We can integrate two-factor authentication with the applications."
"It is very seamless."
"I think all the functions of the solution are vital and important because life cycle management is important for some companies. The Single Sign-On feature is fantastic for different customers and advanced server access is really good for access to the servers."
"We would like this solution to be developed for use with mobile applications."
"The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution."
"It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement."
"The solution's deployment should be made easier."
"It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers."
"The solution's documentation is not very good, and they do not give more details."
"Lacks simplified documentation within the tool that requires use of a separate portal."
"The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable."
"The product must be provided for free."
"This solution would be improved by adding biometrics features."
"Some limitations in scalability. Each application we work with can be completely different, resulting in highly variable implementation processes."
"What I'd like to see improved in Okta Customer Identity is the process of exporting users. Currently, it lacks this feature, and you have to use a third-party tool to export users from the group. Exporting users should be very easy, though I did notice that Okta Customer Identity is being upgraded from time to time, and I've been seeing much improvement in it compared to the previous years."
"Users sometimes have difficulty getting verification codes."
"In the future, we'd like to see the product implement more security features, like, for example, zero-trust."
"I would like to see the provisioning simplified."
"The integration process takes a bit longer than we would want it to."
ForgeRock is ranked 3rd in Customer Identity and Access Management (CIAM) with 27 reviews while Okta Customer Identity is ranked 4th in Customer Identity and Access Management (CIAM) with 12 reviews. ForgeRock is rated 8.0, while Okta Customer Identity is rated 8.4. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of Okta Customer Identity writes "Ability to work with a wide range of applications and security mechanisms". ForgeRock is most compared with SailPoint IdentityIQ, PingID, Microsoft Entra ID, Auth0 and Microsoft Identity Manager, whereas Okta Customer Identity is most compared with Microsoft Entra Verified ID, Microsoft Entra External ID, Auth0, Frontegg and NEVIS nevisIDM. See our ForgeRock vs. Okta Customer Identity report.
See our list of best Customer Identity and Access Management (CIAM) vendors.
We monitor all Customer Identity and Access Management (CIAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
