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Principal Owner at a tech services company with 11-50 employees
Real User
Top 20
Good email service, however, no technical support and needs to be more automated
Pros and Cons
  • "In terms of email, I could probably do the same things with other programs, however, I find 90% of my usage is Gmail."
  • "The solution is not user-friendly and it doesn't integrate that well with Microsoft Office, which is one of the bigger business apps on the market, compared to Google Sheets and applications of that sort."

What is our primary use case?

I use it for various aspects of my business (scheduling/calendar, email, etc.).

What is most valuable?

The two best aspects of the solution for me are the calendar and the email (Gmail).

In terms of email, I could probably do the same things with other programs, however, I find 90% of my usage is Gmail.

What needs improvement?

If I were to think about what could be improved for G Suite for business, if you're talking about automated processes or that kind of functionality, that would be great. If there were pre-programmable items, I think that would be very helpful for me. For instance, there's a lot of steps that I take to line up an agreement. I get a signed agreement, I scan it, it goes onto my computer (which is OneDrive), and then I need to open my email and email my administrator. 

That's a pretty repetitive task. If it is easier to create automated-type items or templated forms, that would be fantastic. 

The solution is not user-friendly and it doesn't integrate that well with Microsoft Office, which is one of the bigger business apps on the market, compared to Google Sheets and applications of that sort.

There needs to be more intuitive support on offer. I want to integrate more features into my business to get more use out of the solution without having to take hours and hours of time that I just don't have. How to integrate what and where requires research. I don't want to research how to work the solution. I want it to be clear about what it is I can build out and how to do it quickly.

If there was a better way to integrate the solution into all of my other devices, like my phone, I'd be happier with it. I'm using a Microsoft Surface Pro 3 device. If there was a way for all of this to be vertically integrated with Chat, Hangouts, and all the different items associated with the solution, where it would be in one place rather than all over, that would probably make it easier, and make it feel more integrated.

I also do not like how Google tracks every email I send.

With Google, I used to have to log in and pull it up and do everything on a webpage. I just find it much easier to work right off the desktop rather than on a web page, which is why I prefer the Microsoft Office suite.

For how long have I used the solution?

In terms of using the solution personally for my business, I have been using it for three years.

What do I think about the stability of the solution?

I've found the stability to be not that great. The reason is that I've had opportunities early on where, instead of using OneDrive and my Microsoft account, I was going to move everything over to my Google Drive, but I got to a place where it would start blinking and flash, and I couldn't pull a document. I couldn't access my G Drive. It was just acting weird. For a while, it would freeze up and it wouldn't do anything.

I haven't had the issue lately. It was a problem which led me to stay with Microsoft. Right now I'm using Microsoft Outlook as my primary platform when I'm sitting at my desktop. It also seems to syncs with Google. 

What do I think about the scalability of the solution?

I can't comment on the effectiveness of scaling the solution because I haven't really tried to scale it that much.

I've got an admin person that does a little bit for me, however, I mostly just use the email functionality.

My main thing that I do is sales and marketing. I'm not an IT guy, and I don't want to be an IT guy. If I have to go in and I have to figure it out for myself, then I'm not going to take that time to do it. I'll continue doing what I'm doing, which is to focus on revenue-generating activities. G Suite does not make it easy for a one-person business to go in and figure this stuff out and make it easy.

How are customer service and technical support?

I do not find their support to be very useful.

They try to send you to a tutorial of some sort and these tutorials are not that intuitive for what I would call a lay person like me. There is no real service where you can get on the phone with an individual to walk you through it. It's pretty much self-discovery.

I don't have time to do that. If I have a problem, I need to solve it now and the way they have their support set up, what should take five minutes takes two hours because it takes an hour and 55 minutes to find what you need and it takes five minutes to fix it.

How was the initial setup?

I went into G Suite, and signed up. I got a little help from my web developer, but I pretty much, I did it myself.

Once you are signed up, the one thing I don't like about Google is if you try to find any information, it is not really laid out that well. I've had some problems and I have spent hours trying to get it fixed. And when I finally find the answer, it's like, well, that wasn't that difficult, but it's really not easy to find stuff on Google. And I find their support to be lacking.

What about the implementation team?

I handled the implementation myself.

What other advice do I have?

I'm just a customer. 

I'm not sure of the version I'm currently using. I just use the business G Suite. I believe it's always the latest version that's available.

The only thing I use in G Suite is Gmail, Drive and the Calendar and that's about it. I'm not really using Google Ads. I do a little bit of YouTube stuff, but I'm fixing to convert that into putting the videos on my website. I just recently also used Google Voice.

In terms of advice to other companies, I'd caution that it's very difficult to use effectively. Users need to really make sure they're going to have to be able to vertically integrate it. If you're using Microsoft Office and Google together, you might want to just consider how to stay within the Microsoft Office platform. If you're going to use Google, you need to consider how you integrate that entirely inside your business.

I would rate the solution five out of ten.

There's a lot of opportunity in Google, however, their biggest two problems are that they don't do a very good job of protecting the privacy of the individual that's using G Suite, and it needs to be more intuitive and easier to implement.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT at a financial services firm with 201-500 employees
Real User
Top 5Leaderboard
Easy to use, good collaboration, storage, and sharing
Pros and Cons
  • "It's painless."
  • "Lower license options should come embedded with security."

What is our primary use case?

We use this solution to drive our email services and for collaborations of spreadsheets or word documents.

Also, the OneDrive is used for storage, which allows you to access your files from anywhere.

The bundle we have comes with the office installation to the CCM on the user's work tools. When you are working on your documents, you can easily sync them to the one online. It is much more seamless when it comes to accessing documentation and collaborating with other people on the same projects. It is essentially what we use Office 365 for. 

What is most valuable?

It is easy to use.

It's painless.

What needs improvement?

If they want to encourage more usage, the pricing should be looked at. The pricing should be in a way where we can leverage the E5 functionality. 

The security section of the solution is also something that is of great concern, especially now that a lot of people are doing work from home. You need the Microsoft Intune solution to help protect your documentation, your documents, and to keep your data confidential.

Lower license options should come embedded with security.

For how long have I used the solution?

I have been using Microsoft 365 Business for a few years.

What do I think about the scalability of the solution?

In terms of it being scalable, you can practically use it for anything you want to use it for.

We have approximately 480 staff members who are using it.

Everyone has a mailbox account.

How are customer service and technical support?

I have not contacted technical support. It's pretty straightforward. We have a lot of resources online to guide you. 

We have not called Microsoft for anything.

How was the initial setup?

It's a cloud-based solution, so there really isn't any installation. You are given admin credentials.

You can download the office tools from the cloud and you can apply your licenses to start working and activate your account.

What's my experience with pricing, setup cost, and licensing?

It is quite expensive.

If I wanted to improve it, I would look at the way they price their models, for example, Microsoft is breaking the license models into sections such as E1, E3, and E5.

The E5 license is quite expensive. Most of our users have an E3 license essentially due to cost.

What other advice do I have?

I think that Microsoft Office is the number one solution for organizations. I would recommend this solution to others who are interested in using it.

I would rate Microsoft 365 Business a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Deputy General Manager at a government with 51-200 employees
Real User
Top 10
A great collaboration service for small organizations
Pros and Cons
  • "This solution is great for inviting and sharing documents with other users."
  • "I had a very bitter experience with their mobile app."

What is our primary use case?

I used this solution to place a knowledge folder on the cloud so that I can access my files for references from anywhere in the world. 

Our organization is quite small, we only have roughly 20 to 30 employees using this solution. I would like to continue using this solution, but we are waiting for approval.

What is most valuable?

This solution is great for inviting and sharing documents with other users.

What needs improvement?

The synchronization should be simplified. Other solutions like Dropbox and OneDrive have apps. I tried using the mobile version, but it didn't work properly, that needs to be improved. It was cumbersome. It's a good solution for a small organization like ours, but it really depends on your use-cases and the size of your organization. 

I had a very bitter experience with their mobile app. It was challenging to even download it and once I did, I wasn't even able to log into my system. The mobile app needs to improved for easy use.

For how long have I used the solution?

I have only been using this solution for a couple of weeks.

What do I think about the stability of the solution?

I find this solution very stable compared to the other solutions I have used.

How was the initial setup?

The initial setup was very straightforward. We didn't experience any complications.

We're only using a trial version. The service vendor gave it to us to trial.

What's my experience with pricing, setup cost, and licensing?

Amazon WorkDocs is not expensive. It's cheaper compared to similar products on the market.

What other advice do I have?

I would definitely recommend this solution to other potential users. People only know of It because it is included with OneDrive. The marketing should be better, but I would definitely recommend it.

On a scale from one to ten, I would give Amazon WorkDocs a rating of eight. If their mobile version was better, I would give them a higher rating. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
Secure, scalable, and useful collaboration function
Pros and Cons
  • "The solution is easy to use, has good performance, and is secure."
  • "The solution could improve User Access Management by showing more detailed information of which users have access to folders or files. For example, you can see which users have access one by one, but there is not a dashboard that can show what user has access to a library document."

What is our primary use case?

The main purpose we are using Google Drive Enterprise is for storing files and the collaboration function. We share documents with certain members of the company.

What is most valuable?

The solution is easy to use, has good performance, and is secure.

What needs improvement?

The solution could improve User Access Management by showing more detailed information of which users have access to folders or files. For example, you can see which users have access one by one, but there is not a dashboard that can show what user has access to a library document. 

For how long have I used the solution?

I have been using Google Drive Enterprise for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Google Drive Enterprise is scalable.

We have approximately 30 people using this solution in my organization.

What's my experience with pricing, setup cost, and licensing?

There is a monthly fee that we pay for the use of this solution and the price is fair.

Which other solutions did I evaluate?

We evaluated Microsoft One Drive before choosing Google Drive Enterprise. We found the collaboration feature to be better with Google.

What other advice do I have?

I would recommend this solution to others.

I rate Google Drive Enterprise a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Microsoft 365 Technical Solution Architect at a marketing services firm with self employed
Real User
Top 10
Stable and easy to install

What is our primary use case?

My primary use case is to store files and photos. Since this is a cloud-based solution, it's always updated to the latest version. 

What is most valuable?

A valuable feature is that it stores my files and photos. I'm satisfied with this product. 

What needs improvement?

Dropbox could be improved by reducing the storage price. 

For how long have I used the solution?

I have been using Dropbox for a couple of years. 

What do I think about the stability of the solution?

This solution is quite stable. 

What do I think about the scalability of the solution?

Dropbox is scalable. 

Which solution did I use previously and why did I switch?

I also use Google Drive and OneDrive. 

How was the initial setup?

The installation is very…

What is our primary use case?

My primary use case is to store files and photos. Since this is a cloud-based solution, it's always updated to the latest version. 

What is most valuable?

A valuable feature is that it stores my files and photos. I'm satisfied with this product. 

What needs improvement?

Dropbox could be improved by reducing the storage price. 

For how long have I used the solution?

I have been using Dropbox for a couple of years. 

What do I think about the stability of the solution?

This solution is quite stable. 

What do I think about the scalability of the solution?

Dropbox is scalable. 

Which solution did I use previously and why did I switch?

I also use Google Drive and OneDrive. 

How was the initial setup?

The installation is very straightforward and quite easy. It took just a couple of minutes. 

What about the implementation team?

I implemented this solution myself. 

What's my experience with pricing, setup cost, and licensing?

I pay for a yearly license. 

Which other solutions did I evaluate?

I didn't evaluate other options before using Dropbox. 

What other advice do I have?

I rate Dropbox a 10 out of 10. I would likely recommend this solution to others considering using it. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Get our free report covering Box, Citrix, Amazon, and other competitors of Microsoft OneDrive. Updated: January 2022.
564,143 professionals have used our research since 2012.