Service and Support
Customer support exhibits a mix of prompt responses and delays, often requiring multiple attempts to resolve issues. Fast track and third-party support varies in reliability. Premium support is notably better, yet contacting the team can be cumbersome. Some users express satisfaction, while others encounter frustrations due to inconsistencies in representative expertise. Despite challenges in regional support and reaching technical teams, there are reports of unfulfilled needs, resulting in mixed satisfaction levels.
Deployment
The initial setup experience with Microsoft Enterprise Mobility + Security varies based on planning. With proper preparation, it can be smooth, aided by Microsoft's extensive online documentation. Customization and automation reduce manual efforts for large enterprises. Some users found the process simple and appreciated resources like guides, videos, and Microsoft's support. Technical guidance is sometimes necessary, but many agree that the process is manageable, especially with cloud deployment and professional teams in place.
Scalability
Microsoft Enterprise Mobility + Security is recognized for its scalability. Users note it expands easily to accommodate both small and large user bases. The platform can adjust to specific departmental requirements, whether used on a larger scale or with select features. Licenses are processed rapidly and provide flexibility. Technical specialists emphasize its easy usability in various projects, making it a popular choice for organizations with thousands of users across different departments.
Stability
Microsoft Enterprise Mobility + Security is stable. Users report satisfaction with its reliability, with minimal bugs or glitches. Since 2013, stability has been highly rated. Although occasional minor outages occur, they are infrequent. Some report issues with application performance, affecting battery life, suggesting room for improvement. Most rate stability between six and ten out of ten, acknowledging that small problems exist yet emphasizing that these are consistent with typical cloud experiences.