

ThousandEyes and Meraki Dashboard compete in network monitoring and management. ThousandEyes has an edge in network insights, making it superior for troubleshooting, while Meraki Dashboard is preferred for its integration and simplicity.
Features: ThousandEyes provides comprehensive network monitoring features like path analyzer, end-to-end visibility, and invaluable troubleshooting tools. Meraki Dashboard offers an easy-to-use interface that manages multiple devices, analytics capabilities, and advanced security features.
Room for Improvement: ThousandEyes can enhance its application-level monitoring, broader integration capabilities with other tools, and improve dashboard intuitiveness. Meraki Dashboard could improve by addressing licensing issues, simplifying advanced settings, and accommodating better integration with non-Cisco devices.
Ease of Deployment and Customer Service: ThousandEyes is mainly on-premises, receiving positive feedback for technical support despite some variability in response times. Meraki Dashboard offers flexible cloud deployment options with general customer satisfaction, although specific support pattern comparisons are limited.
Pricing and ROI: ThousandEyes is seen as a high-value investment, producing positive ROI, though more costly and suited for larger enterprises. Meraki Dashboard is expensive, with a device-based licensing structure, delivering robust management efficiencies that justify the cost for many organizations. Meraki's ROI is favorable due to improved operational efficiency.
There has been a great ROI from using ThousandEyes, with significant time saved in troubleshooting as I can quickly pinpoint issues rather than spending time isolating them, alongside enhancing customer feedback and experience.
I have seen a return on investment by reducing troubleshooting time and having lesser user mapping error issues, in addition to engineering time saved through better observability and reduced organizational MTTR.
The support response time can be slow, sometimes taking up to fifteen hours.
I evaluate customer service and technical support as helpful when we need it; you call them, and they help you through everything.
When I do have to use them, they are excellent.
We contacted the support team, and they resolved it within a couple of hours.
I would give it a rating of 10 because whenever we have any issues, we can typically reach someone who has the knowledge to help us.
The customer support for ThousandEyes is very proactive and supportive.
Sometimes the new features do not clearly indicate whether there is an additional cost associated with my licensing level.
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.
ThousandEyes's scalability is excellent; it is very scalable and grows with my organization's needs.
We have not encountered any downtime related to the Meraki cloud feature in the last five years.
I would say that Meraki Dashboard is very reliable.
I have never experienced downtime, crashes, or performance issues with the stability and reliability of Meraki Dashboard.
From my experience, ThousandEyes has been stable up to 95%; I have not seen any stability issues.
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
A backup feature for devices in Meraki, including a way to back up and export backups of devices from the portal.
There is a need for price reductions in developing countries, as the cost of Meraki is quite high.
The cameras are not connected through Meraki, but all other devices are on Meraki networks.
Incidents should be alerted on and traced early, before they escalate to full outages.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not.
The cost of the Meraki solution is high, which may not be affordable for smaller companies, especially in developing countries.
If we involve a third-party vendor, the price will definitely go up.
My experience with pricing, setup cost, and licensing is that it is very expensive.
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
My experience with pricing, setup cost, and licensing is that it comes in cheaper than alternatives.
My experience with pricing, setup costs, and licensing indicates that licensing is somewhat complicated because of the credits system.
Meraki Dashboard positively impacts my organization by enabling live monitoring. If someone unplugs the power cable, if the switches are down, if there is an outage, or if there is any misconfiguration, we get an alert from Cisco in our mailbox.
Meraki Dashboard offers an exceptional centralized management solution that allows easy updates and monitoring of various network features, including bandwidth usage and content filtering.
The most valuable feature for me is the cloud dashboard.
I measure the 70% improvement in customer experience through customer tickets and feedback after resolving issues, where previously, users faced problems and limited time on the platform, and after using ThousandEyes, the user time reached up to five to six hours a day, even for teams possibly totaling 30 hours a day.
ThousandEyes offers the best features including global internet and cloud visibility from distributed vantage points, application and network performance monitoring, real-time outage detection and incident alerts, end-to-end path visualization for rapid troubleshooting, proactive issue demarcation, and historical data.
ThousandEyes has become critical for swift network troubleshooting as well, so anytime that there's potential issues with applications or we want to be proactive in resolving potential issues before they arise, ThousandEyes is really the platform that we're leveraging for WAN monitoring, Wi-Fi, latency, packet loss, etc.
| Product | Mindshare (%) |
|---|---|
| ThousandEyes | 1.7% |
| Meraki Dashboard | 0.7% |
| Other | 97.6% |


| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 14 |
| Large Enterprise | 29 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 3 |
| Large Enterprise | 17 |
Meraki Dashboard offers intuitive, cloud-based network management, simplifying tasks with centralized control, real-time monitoring, and comprehensive security.
Offering ease of use and a single-pane-of-glass view, Meraki Dashboard enhances network management through centralized monitoring and configuration. Its intuitive interface allows remote device management, policy configuration, and real-time alerts. Cloud-based access provides scalability and automatic updates, while detailed analytics and security measures ensure robust control over networks. Though some users mention complexity in certain configurations and third-party integration gaps, its continuous improvement and network management efficiency accommodate extensive business requirements.
What are the Key Features of Meraki Dashboard?Enterprises deploy Meraki Dashboard for diverse network management purposes, including monitoring, access point deployment, security configuration, and VLAN and LAN management. In education, it provides centralized Wi-Fi management and ensures secure student access. Retail businesses utilize it for seamless device integration and analytics, while healthcare facilities employ its robust security and real-time monitoring to safeguard patient data and maintain network efficiency. Its cloud-based interface enhances control and visibility across numerous sites, simplifying management and configurations.
ThousandEyes offers cutting-edge monitoring capabilities with advanced features such as end-to-end network monitoring, real-time alerts, and application insights. It supports integration with Cisco products and provides visibility into network paths, helping businesses maintain superior network performance.
ThousandEyes is renowned for its ability to diagnose network issues by offering comprehensive network path visualization and detailed analytics. Its ability to detect packet loss and monitor ISPs ensures robust network security. The integration capabilities, particularly with Cisco platforms, make it versatile for businesses requiring customizable dashboards. Users benefit from ease of use and real-time alert systems, though improvements in guest portal usability, packet analysis, and integration with Cisco platforms are needed. Enhancements in automation, knowledge resources, and application-level features could benefit users, alongside better network device monitoring through SNMP and improved path visualization. Additionally, better incident management and alert detection systems are anticipated.
What are the key features of ThousandEyes?Businesses across sectors leverage ThousandEyes for seamless network monitoring and diagnostics. It is invaluable for ensuring connectivity across LANs, Wi-Fi, internet, and SaaS applications. ThousandEyes provides critical insights into internet and ISP performance, significantly benefiting industries reliant on robust digital infrastructure.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.