

New Relic and Meraki Dashboard both compete in the IT operations management category. New Relic seems to have the upper hand in application performance monitoring due to its comprehensive insights and transaction analysis, while Meraki Dashboard excels in network management with its seamless device control and network visibility.
Features: New Relic offers comprehensive application performance monitoring, real-time transaction analysis, and user-friendly dashboard functionality. It is noted for its ease of installation and detailed insights that significantly improve server performance and application efficiency. Meraki Dashboard provides easy cloud-based device control, seamless configuration, and unparalleled network visibility with its single-pane interface, which is particularly beneficial for managing large network environments.
Room for Improvement: New Relic users desire better data privacy controls, improved alerting features, and enhanced error analysis, with cost being a significant concern. Suggestions include more affordable pricing plans and greater historical data retention. Meraki Dashboard users point out the need for better VPN client solutions, a more intuitive interface, and expanded user tracking capabilities. Cost and licensing complexity are also mentioned as areas needing attention.
Ease of Deployment and Customer Service: Both New Relic and Meraki Dashboard are praised for their ease of deployment across various cloud environments. New Relic supports public and hybrid cloud deployments with positive technical support experiences. Meraki Dashboard offers straightforward deployment in private and hybrid cloud environments, earning excellent user reviews for customer service and technical support responsiveness.
Pricing and ROI: New Relic's pricing is perceived as expensive, especially with increased usage, which may present challenges for budget-conscious organizations. Despite this, users generally report good ROI through enhanced monitoring and reduced downtime. Meraki Dashboard is also considered costly, particularly for smaller businesses, but users recognize the value it provides in terms of streamlined network management and operational efficiency. Both products present significant benefits relative to their costs, although users continue to call for clearer and more affordable pricing structures.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
The support response time can be slow, sometimes taking up to fifteen hours.
When our site went down, Cisco's technical support was very responsive and effective, so I would rate them nine out of ten for their support.
They are instantly available for technical support from Meraki Dashboard.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
Issues that could be solved quickly sometimes take longer because they go around in circles.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
We have not encountered any downtime related to the Meraki cloud feature in the last five years.
There is a need for price reductions in developing countries, as the cost of Meraki is quite high.
The cameras are not connected through Meraki, but all other devices are on Meraki networks.
It provides many insights out of the box without any need to search for them.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
When there is a component or UI customization, having a smart AI agent to guide users on customizing New Relic would significantly ease the process.
The cost of the Meraki solution is high, which may not be affordable for smaller companies, especially in developing countries.
If we involve a third-party vendor, the price will definitely go up.
I would rate the pricing for Meraki Dashboard as one.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
Meraki Dashboard offers an exceptional centralized management solution that allows easy updates and monitoring of various network features, including bandwidth usage and content filtering.
The most valuable feature for me is the cloud dashboard.
It summarizes everything in one place, which is very important for our organization.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
| Product | Market Share (%) |
|---|---|
| New Relic | 1.7% |
| Meraki Dashboard | 1.0% |
| Other | 97.3% |


| Company Size | Count |
|---|---|
| Small Business | 22 |
| Midsize Enterprise | 13 |
| Large Enterprise | 26 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 65 |
Meraki Dashboard is a comprehensive cloud-based platform that offers centralized management and control for all Meraki networking and security products. It provides a user-friendly interface, allowing administrators to easily monitor and configure their network infrastructure from anywhere. With real-time visibility, troubleshooting becomes effortless, ensuring optimal performance and minimizing downtime.
The intuitive dashboard offers a holistic view of the network, enabling quick identification of potential issues and proactive measures. It simplifies network deployment and scaling, with zero-touch provisioning and automatic firmware updates. The robust security features include advanced threat protection, content filtering, and VPN connectivity.
Meraki Dashboard also offers powerful analytics and reporting capabilities, providing valuable insights into network usage, application performance, and user behavior. With its seamless integration and scalability,
Meraki Dashboard is the ideal solution for organizations of all sizes, ensuring efficient network management and enhanced productivity.
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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