Meraki Dashboard and NinjaOne compete in the network management and IT operations market. Meraki seems to have the upper hand due to its extensive network features and cloud-based management, although NinjaOne's ease of use and remote operations appeal to smaller, less technical teams.
Features: Meraki Dashboard is known for presence analytics, Layer 7 filtering, and easy VPN connectivity. It supports multiple SSID configurations and offers robust integration features. Cloud-based management allows for a single pane of glass for visibility, security, and configuration. NinjaOne provides efficient remote management, custom script features, and patch management. It has strong monitoring capabilities supporting IT operations, particularly in mobile settings.
Room for Improvement: Meraki Dashboard users mention concerns about its expensive pricing, complex configuration, and limited VPN functionalities. They also seek enhancements in debugging access points and more intuitive navigation. NinjaOne could improve its reporting and integration with third-party tools while expanding automation processes to remain competitive against larger systems.
Ease of Deployment and Customer Service: Meraki can be deployed across various environments, including public cloud and on-premises, offering wide flexibility sometimes with a steep learning curve. Its customer service is generally positive, although response delays are noted. NinjaOne operates primarily in public cloud environments with streamlined support, quick response times, and user-friendly technical assistance, though integration with disparate environments requires improvement.
Pricing and ROI: Meraki Dashboard is priced at a premium, reflecting its comprehensive support and network management capabilities suitable for larger enterprises. It offers a range of licensing options, scaling costs based on devices and service levels. NinjaOne provides more competitive pricing through flexible subscription models reducing initial costs, scaling with managed devices. Both solutions reduce operational burdens for ROI, with Meraki noted for complex network needs.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
When our site went down, Cisco's technical support was very responsive and effective, so I would rate them nine out of ten for their support.
The support response time can be slow, sometimes taking up to fifteen hours.
They are instantly available for technical support from Meraki Dashboard.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
We have not encountered any downtime related to the Meraki cloud feature in the last five years.
I would rate the stability a ten out of ten.
There is a need for price reductions in developing countries, as the cost of Meraki is quite high.
Improving AI could be a significant role-changer for many aspects.
I would like to enhance my expertise on Cisco Umbrella and Cisco M, which is an endpoint security management tool.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
The cost of the Meraki solution is high, which may not be affordable for smaller companies, especially in developing countries.
If we involve a third-party vendor, the price will definitely go up.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
Meraki Dashboard offers an exceptional centralized management solution that allows easy updates and monitoring of various network features, including bandwidth usage and content filtering.
You can also implement some security measures over Meraki Dashboard, such as Cisco Umbrella, which is a powerful DNS security tool, and you can manage FTD firewalls through Meraki Dashboard, making it very beneficial.
With the detailed visibility feature of Meraki Dashboard, I get connected clients information, including how much data each client downloaded and what applications they accessed.
Every month, every quarter, I see new features, and it is always evolving.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
Product | Market Share (%) |
---|---|
Meraki Dashboard | 1.1% |
NinjaOne | 0.5% |
Other | 98.4% |
Company Size | Count |
---|---|
Small Business | 22 |
Midsize Enterprise | 13 |
Large Enterprise | 25 |
Company Size | Count |
---|---|
Small Business | 16 |
Midsize Enterprise | 2 |
Large Enterprise | 1 |
Meraki Dashboard is a comprehensive cloud-based platform that offers centralized management and control for all Meraki networking and security products. It provides a user-friendly interface, allowing administrators to easily monitor and configure their network infrastructure from anywhere. With real-time visibility, troubleshooting becomes effortless, ensuring optimal performance and minimizing downtime.
The intuitive dashboard offers a holistic view of the network, enabling quick identification of potential issues and proactive measures. It simplifies network deployment and scaling, with zero-touch provisioning and automatic firmware updates. The robust security features include advanced threat protection, content filtering, and VPN connectivity.
Meraki Dashboard also offers powerful analytics and reporting capabilities, providing valuable insights into network usage, application performance, and user behavior. With its seamless integration and scalability,
Meraki Dashboard is the ideal solution for organizations of all sizes, ensuring efficient network management and enhanced productivity.
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
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