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Meraki Dashboard vs SCOM comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
2.2
Meraki Dashboard centralizes global device management, reducing IT team size and increasing efficiency despite ROI challenges for some users.
Sentiment score
6.4
SCOM users experience varied ROI, with advantages in monitoring and management offset by potential licensing costs and latency issues.
 

Customer Service

Sentiment score
6.9
Meraki Dashboard support is mixed: some praise responsiveness and knowledge, while others encounter delays and unhelpful interactions.
Sentiment score
6.8
Microsoft customer service is generally viewed positively, with efficient assistance and experienced staff, despite occasional consistency issues.
The support response time can be slow, sometimes taking up to fifteen hours.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
I evaluate customer service and technical support as helpful when we need it; you call them, and they help you through everything.
Video Conference Manager at a legal firm with 1,001-5,000 employees
When I do have to use them, they are excellent.
Network Engineer at a government with 1,001-5,000 employees
They often treat issues in isolation, not considering how one problem might relate to another.
Network Operations Center at Student Loans Company
When I was working directly with Microsoft at TCS, my first company, the support experience was quite smooth, and we received solutions promptly.
Assistant Manager at SMS group GmbH
 

Scalability Issues

Sentiment score
4.7
Meraki Dashboard offers scalable management for enterprises, praised for ease of use, despite limitations in very large-scale operations.
Sentiment score
6.9
SCOM offers scalable management, efficient load balancing, and high availability but faces challenges with non-Microsoft integration and diverse device monitoring.
Sometimes the new features do not clearly indicate whether there is an additional cost associated with my licensing level.
Principal Systems Engineer at a manufacturing company with 1,001-5,000 employees
If you have flexibility in your network design, expansion is very easy.
Sr Ict Engineer at ICAD-KSA
Meraki Dashboard scales very seamlessly as integration is straightforward.
Technical Support Engineer at AlifCloud IT Consulting Pvt. Ltd.
The scalability of SCOM, meaning its ability to adapt to our needs, is excellent because we are working with SQL systems and multiple servers.
Assistant Manager at SMS group GmbH
 

Stability Issues

Sentiment score
6.9
Meraki Dashboard is praised for stability and reliability, with minimal bugs, excellent performance, and effective self-healing capabilities.
Sentiment score
7.1
SCOM's stability has improved significantly, especially in newer versions like 2019, with proper configuration and resource allocation.
We have not encountered any downtime related to the Meraki cloud feature in the last five years.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
The network has been working for the past 2.5 years and is performing very well.
Sr Ict Engineer at ICAD-KSA
I rarely, if ever, have experienced any outage with Meraki Dashboard.
Technical Support Engineer at AlifCloud IT Consulting Pvt. Ltd.
I have not seen many errors or frequent data loss because once we have installed the agent on the system and have the details, not much manual intervention is required.
Assistant Manager at SMS group GmbH
SCOM is a bit unstable lately, primarily due to a lack of resources.
Network Operations Center at Student Loans Company
 

Room For Improvement

Meraki Dashboard faces high costs, integration challenges, complexity, and demands for better documentation, scalability, and intuitive user interface.
SCOM needs better dashboards, lower licensing costs, easier integration, improved reporting, enhanced support, and efficient alert management.
A backup feature for devices in Meraki, including a way to back up and export backups of devices from the portal.
Principal Systems Engineer at a manufacturing company with 1,001-5,000 employees
There is a need for price reductions in developing countries, as the cost of Meraki is quite high.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
The cameras are not connected through Meraki, but all other devices are on Meraki networks.
IT Manager at Fawaz
I would like to see a software-as-a-service version in Azure to eliminate the need for on-premise infrastructure.
ICT System Administrator at College of Europe
SCOM is likely to be phased out in favor of more compatible tools like Icinga for application monitoring or when moving to cloud solutions like CloudWatch and Azure.
Network Operations Center at Student Loans Company
It would be beneficial to have a summary on one single dashboard, as there are many more possibilities available.
Assistant Manager at SMS group GmbH
 

Setup Cost

Meraki Dashboard's high pricing is offset by premium quality and support, with costs fluctuating based on setup size.
SCOM pricing varies with agreements, often part of cost-effective Microsoft packages, though licensing can be complex initially.
The cost of the Meraki solution is high, which may not be affordable for smaller companies, especially in developing countries.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
If we involve a third-party vendor, the price will definitely go up.
IT Manager at Fawaz
My experience with pricing, setup cost, and licensing is that it is very expensive.
Network Engineer at a government with 1,001-5,000 employees
 

Valuable Features

Meraki Dashboard offers centralized management, real-time monitoring, extensive configuration, and integration with security tools, enhancing global device management.
SCOM efficiently monitors Microsoft environments with integration, customizable dashboards, real-time reporting, and automated alerts for proactive management.
Meraki Dashboard positively impacts my organization by enabling live monitoring. If someone unplugs the power cable, if the switches are down, if there is an outage, or if there is any misconfiguration, we get an alert from Cisco in our mailbox.
System Analyst II at IT solutions consultings
Meraki Dashboard offers an exceptional centralized management solution that allows easy updates and monitoring of various network features, including bandwidth usage and content filtering.
Senior Assistant Director Information Technology at a non-tech company with 10,001+ employees
The most valuable feature for me is the cloud dashboard.
Senior Network Engineer at a healthcare company with 10,001+ employees
It assists me in detecting server downtime and delivers basic performance monitoring right out of the box.
Network Operations Center at Student Loans Company
The most valuable feature of SCOM is its monitoring capability, and we have integrated SCOM with Grafana, which is a dashboarding tool.
Assistant Manager at SMS group GmbH
SCOM integrates several systems and offers correlation features, like setting up everything around Active Directory or DNS.
ICT System Administrator at College of Europe
 

Categories and Ranking

Meraki Dashboard
Ranking in Network Monitoring Software
10th
Average Rating
8.6
Reviews Sentiment
6.1
Number of Reviews
66
Ranking in other categories
No ranking in other categories
SCOM
Ranking in Network Monitoring Software
24th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
83
Ranking in other categories
Event Monitoring (5th)
 

Mindshare comparison

As of September 2026, in the Network Monitoring Software category, the mindshare of Meraki Dashboard is 0.8%, down from 1.1% compared to the previous year. The mindshare of SCOM is 1.4%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
Meraki Dashboard0.8%
SCOM1.4%
Other97.8%
Network Monitoring Software
 

Featured Reviews

NF
IT Network Manager at a tech services company with 10,001+ employees
Cloud-based management has simplified global Wi-Fi operations and improved daily troubleshooting
What I would like to improve in Meraki Dashboard is the template part, which is really helping me to manage at large scale. Integration with AI or native AI functionality would be interesting depending on the price, how far it goes, and how far it shares the information I have. For the rest, it is quite straightforward. The next tool maybe to be integrated, which I do not know if it exists today within Meraki, is IPAM management for IP address management. I do not know if it is part of the roadmap, but it is something I have to use on a dedicated platform, so integrating this would be interesting as well. Finally, I would rate Meraki Dashboard overall as a 9 out of 10. There are still some missing features, but there are also some considerations. I am familiar with the Chinese situation where there is a dedicated portal for China, so if I need to deploy access points in China, I have to connect to a dedicated portal due to the regulations in that country. However, this is not due to Cisco or company policy.
AK
Assistant Manager at SMS group GmbH
Have integrated effective monitoring and seamless alerting with improved visualization capabilities
The most valuable feature of SCOM is its monitoring capability, and we have integrated SCOM with Grafana, which is a dashboarding tool. We have implemented and integrated this to create dashboarding of the SCOM monitoring system for the database, SQL, and the Linux servers we have configured in SCOM. We have created separate dashboarding for it, and the monitoring and creating rules and monitors in the management servers and management packs that SCOM provides are very useful for us. The alerting mechanism of SCOM has benefited our operations because we have modified the thresholds as per our internal requirements. We have configured threshold modifications for the CPU, memory, and especially for disk space. For routine disk space usage on the system, we have provided a separate threshold configuration.
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Top Industries

By visitors reading reviews
Construction Company
10%
Outsourcing Company
10%
Healthcare Company
8%
Comms Service Provider
7%
Financial Services Firm
14%
Government
8%
Manufacturing Company
7%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise14
Large Enterprise31
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise22
Large Enterprise54
 

Questions from the Community

What is your experience regarding pricing and costs for Meraki Dashboard?
My experience with pricing, setup costs, and licensing is that it is what it is. It is pricey and sometimes surprising. Of course, with Cisco, you pay for the premium because it is a premium produc...
What needs improvement with Meraki Dashboard?
I think Meraki Dashboard can be improved with a couple of additional features, such as the ability to download analytics into a spreadsheet, which is not currently available, the ability to configu...
What is your primary use case for Meraki Dashboard?
The main use case for Meraki Dashboard is to manage the Meraki Dashboard ecosystem, and the main reason is the ease of use.
What is your experience regarding pricing and costs for SCOM?
I am not aware of the exact pricing as it is managed by my supervisor. As an academic institution, we receive substantial discounts.
What needs improvement with SCOM?
We believe that the dashboarding in SCOM needs to be improved or enhanced because it is not too expressive in reporting. We can work on deploying new ways of viewing things and modifying visualizat...
What is your primary use case for SCOM?
My usual use case for SCOM is as an administrator role where I create reports and provide system configuration for Linux and installation of the SCOM agent. I handle deploying and upgrading the age...
 

Comparisons

 

Also Known As

No data available
System Center Operations Manager, SCOM 2012
 

Overview

 

Sample Customers

Coop eG, Peet's Coffee & Tea, Priefert Manufacturing, Century Care Management, Clifton College, Zürs Ski Resort, Capital FM Arena, MAXI Autohöfe
Dialog Telekom
Find out what your peers are saying about Meraki Dashboard vs. SCOM and other solutions. Updated: August 2026.
911,839 professionals have used our research since 2012.