PRTG Network Monitor and LogicMonitor are leading solutions in the network monitoring software category. PRTG excels in environments where scalability and ease of use are priorities, whereas LogicMonitor is preferred for situations requiring advanced customization and real-time analytics.
Features: PRTG Network Monitor offers a simple setup, robust alert system, and flexibility in monitoring networks and servers. It is praised for scalability and integration capabilities. LogicMonitor provides customizable dashboards, real-time monitoring, and granular alert settings, making it suitable for complex infrastructures demanding detailed visualization and customization.
Room for Improvement: PRTG Network Monitor needs to enhance its high availability features, application monitoring, and integration options. Additionally, improvements in reporting flexibility and technical support responsiveness are suggested. LogicMonitor requires better dashboard customizability, finer control over alerts, and enhanced automation and workflow features.
Ease of Deployment and Customer Service: PRTG Network Monitor is primarily deployed on-premises and features a straightforward installation, needing minimal technical support, mostly via email. Despite good documentation, support response times could be better. LogicMonitor efficiently handles on-premise, hybrid, and cloud deployments. While its customer service is generally responsive, users have requested faster support and more accessible technical assistance.
Pricing and ROI: PRTG Network Monitor is noted for competitive pricing with flexible licensing options, ensuring quick ROI due to its extensive features and cost-effectiveness. LogicMonitor is seen as costly, especially for large-scale deployments, but its comprehensive monitoring capabilities and seamless integration justify the investment through operational efficiency and reduced downtime.
Tutorials are available so I can manage any issue with PRTG Network Monitor easily.
The setup process is well-documented, making it easy to deploy.
On a scale of one to ten, scalability is rated as 9.5.
You can install them in each network, even if they are not connected, and it works.
PRTG Network Monitor has the ability to scale and add new devices.
PRTG Network Monitor can sometimes be too detailed and cluttered at the beginning, making it heavy to use.
They previously had a perpetual model, which meant that you bought a license and if you missed the end of the time, it still worked; you just lost the possibility of some upgrades.
They need to improve application performance monitoring, error tracing mechanisms, and log management.
It's not too high, nor too low, but it's reasonable.
The prices are very high for PRTG Network Monitor.
Pricing is by the number of devices, not by sensor.
PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.
PRTG Network Monitor is easy to set up. Within a few minutes, it is operational.
It is advantageous because it can be deployed on-premises.
| Product | Market Share (%) |
|---|---|
| PRTG Network Monitor | 4.3% |
| LogicMonitor | 1.9% |
| Other | 93.8% |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 9 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 54 |
| Midsize Enterprise | 18 |
| Large Enterprise | 37 |
LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.
LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking devices, and applications, it provides seamless integration with cloud services like AWS and Azure. Users leverage its scalability and flexibility, benefiting from dynamic thresholds, anomaly detection, and detailed visualization. All these features contribute to improved management of IT assets and streamlined operations. Users suggest improvements in mapping, reporting, and automation for remediation, desiring more customizations and an expansive application performance monitoring toolset.
What are LogicMonitor's key features?LogicMonitor is widely implemented across industries, providing monitoring for infrastructure in sectors like telecommunications, cloud computing, and managed services. Managed service providers particularly value its ability to track client environments, deliver proactive alerts, and generate comprehensive reports, while its integration with cloud platforms like AWS and Azure offers users centralized management and visibility into IT assets worldwide.
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
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