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LogicMonitor vs PRTG Network Monitor comparison

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Featured Review
Buyer's Guide
LogicMonitor vs. PRTG Network Monitor
May 2022
Find out what your peers are saying about LogicMonitor vs. PRTG Network Monitor and other solutions. Updated: May 2022.
607,127 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"LogicMonitor provides us with granular alert-tuning for devices. We can tune the alerts based on different aspects. For example, some of the environments are very big so we need to tune the thresholds differently than we would for a small environment. That is pretty easy to do in the tool.""We have very fine-tuned alerting that lets us know when there are issues by identifying where exactly that issue is, so we can troubleshoot and resolve them quickly. This is hopefully before the customer even notices. Then, it gives us some insight into potential issues coming down the road through our environmental health dashboards.""We only have one monitoring tool, and that is LogicMonitor. It does pretty much everything we need under one roof. They are very good at rapidly releasing new features. It's not like we have to wait six months or a year between new features and data sources. There is very quick development. If there is something that doesn't do it for us, I know I can just raise it with support or our delivery representative, and there is a good chance that that will be looked at. If it's not too much effort, we will see it released in the next few months. So, the solution is very good from that perspective. We have everything in LogicMonitor.""The alerting would be number one in my book. The thresholds for getting alerts for different criteria are pretty well-thought-out. We don't get many false positives or negatives on the alerting side. If we do get an email alert or some similar alert, we know that it is something that has to be looked at.""The solution’s overall reporting capabilities are pretty powerful compared to ones that I have used previously. It seems like it has a lot of customizations that you can put in, but some of the out-of-the-box reports are useful too, like user logon duration and website latency. Those type of things have been helpful and don't require a lot of, if any, changes to get useful content out of them. They have also been pretty easy to implement and use.""Another feature from the technical aspect, the back-end, is the ability to allow individual users or customers to have their own APIs. They're able to make changes using the plugins covered by LogicMonitor. That is a very powerful feature that is more attractive to our techno-savvy customers.""The most valuable feature is the visualization of the data that it is collecting. I have used many products in the past and they tend to roll up the data. So, if you're looking at data over long periods of time, they start averaging the data, which can skew the figures that you're looking at. With LogicMonitor, they have the raw data there for two years, if you are an enterprise customer. If you are looking at that long duration of data, you're seeing exactly what happened during that time.""One thing that's very valuable for us is the technical knowledge of the people who work with LogicMonitor. We looked at several products before we decided to use LogicMonitor, and one of the key decision-making points was the knowledge of the things that they put in the product. It provides real intelligence regarding the numbers that you see on the product, which makes it easy for us technical people to troubleshoot. Other products don't provide you with such information. You see a value going up, but you don't know what it means. LogicMonitor provides such information. For instance, if a value goes up, it says that it is probably because your disk area was too low."

More LogicMonitor Pros →

"Network Discovery is a feature that our customers like a lot.""The initial setup was easy. We didn't have any issues with the process and everything rolled out smoothly.""The most valuable feature of PRTG Network Monitor is its ease of use.""The bandwidth monitoring is a very attractive feature, it can tell you the bandwidth utilization while it is attempting to connect to the host for feedback.""Ability to create a dashboard inside software monitoring.""I would boldly say that this is the most scalable network monitoring tool that I know of""PRTG gives us true visibility of the downtime of particular circuit functions. So if a circuit is up but not routing traffic, I will know with this tool. I can write a customized script for a sensor to detect specific things.""The most valuable features of PRTG Network Monitor are bandwidth utilization, user-friendliness, all past report simple retrievals, and timeout features. Additionally, if the solution does go down it is simple to bring it back."

More PRTG Network Monitor Pros →

Cons
"The ease of use with data source tuning could be improved. That can get hairy quickly. When I reach out for help, it's usually around a data source or event source configuration. That can get challenging.""One thing that could be really better is the mapping. Auvik is really good at it. They have a really nice way to give you a visual representation of your network, but in LogicMonitor, this functionality is not as powerful and as good as Auvik.""Their Logs feature is quite new. It is not as feature-rich as we would like it to be. There have been a couple of conversations internally around other log management tools, like Splunk, which may do more for us than LM Logs. The benefit of LogicMonitor is that our staff know how to use it, so we don't really want to move away from it, if we don't have to. I fully expect there to be more development in this area. It is their newest feature, so it is understandable that it hasn't evolved as some of the other stuff. It would be good to see a bit more development in this area, but I think the monitoring side of things is spot on.""Automated remediation of issues has room for improvement. I don't know how best to handle it, but I know that they're kind of working on it. I know there are some resources that can do automated remediation. I would like them to improve this area so it could be completely hands-free, where it detects an issue, such as, if a CPU is running high. There are ways to do it even now, but it's a bit more involved.""It needs better access for customizing and adding monitoring from the repository. That would be helpful. It seems like you have to search through the forums to figure out what specific pieces you need to get in for specific monitoring, if it's a nonstandard piece of equipment or process. You have to hunt and find certain elements to get them in place. If they could make it a bit easier rather having to find the right six-digit code to put in so it implements, that would be helpful.""The only functional area I can think of that has room for improvement would be the dashboards. They could use a refresh. It would be nice if there were more widgets and more types of widgets.""We are working with LogicMonitor to get flexibility to see the absolute running numbers, rather than doing an average. They can keep the average for customers who want it, but there should be a way to at least show the real numbers, which are coming every second on the screen.""Role-based permissions could be better and updating modules could be smoother."

More LogicMonitor Cons →

"More training videos for installing and configuring this software would have been nice, especially when working with a lot of devices.""The technical support could respond a little bit quicker.""I would like to see more updates available in this solution.""The free version only gives us 100 free sensors to use. It would be nice if there was double that.""The solution has to evolve as an end-to-end monitoring solution. It has to do better at understanding the application at the deepest level.""Integration into service management ticketing systems could be better. They should simplify the integration into big service management platforms like ServiceNow, Remedy, and Cherwell. They're really into monitoring, but they don't do any self-resolution. It would be better if the company moved more into the AIOps space so that you could actually kick off some remedies. I know that you can execute some commands from the tool, but you need to develop those all yourself. It would be really handy if they had some auto-remedy scripts that they could develop on top.""The database needs improvement.""Other monitoring tools that I have used are easier to use."

More PRTG Network Monitor Cons →

Pricing and Cost Advice
  • "It definitely pays for itself in the amount of time we're not spending with false errors or things that we haven't quite dealt with monitoring. It has been good cost-wise."
  • "I know we are saving at least several hundred thousand dollars in that we're not buying Cisco Prime."
  • "We pay for the enterprise tech support."
  • "We have definitely seen ROI with LogicMonitor. We used to provide 24/7 IT support for our users. We have since been able to change to operating just within normal business hours for IT support, and LogicMonitor was a large part of being able to accomplish that."
  • "It can handle scaling. It is like any other cloud service. There is a cost associated with scaling, so we currently don't monitor all of our environments. We monitor just the customer-facing production environments. It would be nice if we could monitor our dominant environments, but we will have to pay a lot more due to the scaling issue. So, there's a balance there between what we would like and what we are willing to pay for."
  • "The licensing side of things with LogicMonitor, is quite simple. It is one license per device. Recently, you have additional licenses with things, like LM Cloud, which does confuse things a bit. Because it's very hard to estimate how many licenses you're going to need until you're monitoring it, so it's quite hard through that process to give a customer price to say, "This is how much this services will cost.""
  • "As a managed services provider, the licensing model that LogicMonitor provides us is excellent. We are able to scale up and scale down as needed. The pricing is reasonable for the amount of features and support that they provide."
  • "As a managed service provider, we have the highest level of licensing that they offer, so we don't have any extra fees. I believe there are some add-ons for some of the lower tiers of LogicMonitor service, but that's not something that we use with our agreement."
  • More LogicMonitor Pricing and Cost Advice →

  • "PRTG is now available as PRTG Enterprise Monitor, and the price varies depending on the total number of sensors the customer buys"
  • "It is expensive."
  • "It's an annual license that is based on the number of endpoints that we're tracking and using."
  • "All monitoring system is close to the same pricing scheme."
  • "The price is pretty comparable."
  • "The pricing is okay and it is cheaper than some competing products."
  • "We are using the basic PRTG that we can download for free. For now, we only need to monitor less than 100 devices. For more than 100 devices, we would need to buy a license. PRTG is much cheaper than SolarWinds."
  • "We have an unlimited license for this solution."
  • More PRTG Network Monitor Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective.  You can check… more »
    Top Answer:One thing that's very valuable for us is the technical knowledge of the people who work with LogicMonitor. We looked at several products before we decided to use LogicMonitor, and one of the key… more »
    Top Answer:It is pretty expensive, but we now need one less full-time engineer. With on-prem, we used to have one more engineer in our department. That engineer has now moved to another department. Our capacity… more »
    Top Answer:PRTG network monitor is one of the best tool i have ever used for the monitoring. It have auto discovery option. it avoid the configuring the device in PRTG. It automatically discover the device and… more »
    Top Answer:It's expensive to maintain. There are no costs in addition to the standard licensing fees.
    Ranking
    Views
    9,648
    Comparisons
    6,105
    Reviews
    21
    Average Words per Review
    2,411
    Rating
    9.3
    Views
    18,638
    Comparisons
    13,989
    Reviews
    24
    Average Words per Review
    465
    Rating
    8.0
    Comparisons
    Also Known As
    PRTG
    Learn More
    Overview

    LogicMonitor, a unified observability platform, brings together comprehensive monitoring capabilities and enables observability across data centers, public/private clouds, and applications. LogicMonitor provides correlation, context, and clarity to understand the business impact and causes of complex IT incidents.

    LogicMonitor is a SaaS-based unified observability platform that enables today’s digital enterprises to adopt a cloud-ready operating model for effectively meeting key business demands. The solution provides clarity across hybrid enterprise IT, and brings diverse IT and development teams together to solve complex problems. In addition, it enables IT to innovate faster while improving operations efficiency to the critical IT services they deliver. 

    LogicMonitor unifies IT teams around a single platform that allows for the collection, analysis, contextualization, and exploration of observable data in hybrid settings.

    LogicMonitor Features

    LogicMonitor has many valuable key features. Some of the most useful ones include:

    • A single source of truth for data onboarding, management, and exploration across infrastructure, apps, and IT stacks.
    • A robust ecosystem of community-supported LM modules to accelerate onboarding.
    • Provides an intuitive interface with dashboarding, reporting, and data exploration to regularly and effectively monitor and troubleshoot.
    • AIOps capabilities enable anomaly detection, early warning detection, and rapid root cause analysis for services, applications, and infrastructure.
    • Monitors across networks, systems, storage, and other IT infrastructure.
    • OpenTelemetry-based application microservices with business context and vendor independence.
    • Logging to aid infrastructure monitoring, anomaly identification, and troubleshooting.

    LogicMonitor Benefits

    There are many benefits to implementing LogicMonitor. Some of the biggest advantages the solution offers include:

    • Instantly resolve issues across DevOps and ITops teams with a single source of truth. Anticipate and discover problems early, eliminate dead ends in troubleshooting, and deploy more frequently with the confidence that hybrid IT is under control.

    • By evaluating IT data in real time for anomaly detection, you can gain predictive insights. Identify potential flaws by analyzing billions of metrics and data points from hundreds of IT devices and resources.

    • Consolidate monitoring across IT infrastructure and apps to save money and reduce risk. By replacing several point products, you can save money on licensing and maintenance.

    • Consolidate enterprise-scale and innovative capabilities into a single platform.

    • To enhance productivity, the solution offers complete visibility across the technological stack with insights, context, and correlation.

    Reviews from Real Users

    LogicMonitor stands out among its competitors for a number of reasons. Two major ones are its robust root cause analysis and its event correlation tool. PeerSpot users take note of the advantages of these features in their reviews: 

    Valentine C., Technical Service Delivery Manager at Sparx Solutions, writes of the solution, “As a support resource, I don't need to use multiple platforms to connect to a device to further investigate the issue. It is all consolidated. From that perspective, it saves time because a resource now only needs to use one platform.” He adds, “I will rate it as a solid nine out of 10.”

    Robert V., Teamlead at i-LEVEL ICT Solutions, notes, “One thing that's very valuable for us is the technical knowledge of the people who work with LogicMonitor. We looked at several products before we decided to use LogicMonitor, and one of the key decision-making points was the knowledge of the things that they put in the product. It provides real intelligence regarding the numbers that you see on the product, which makes it easy for us technical people to troubleshoot.”

    PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.

    To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.

    Offer
    Learn more about LogicMonitor
    Get ahead of IT infrastructure issues

    With PRTG Network Monitor you can identify and solve potential issues before it affects anyone. Download a free 30-day trial today and experience the benefits of 24-hour IT Infrastructure Monitoring.

    Sample Customers
    Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens
    Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank
    Top Industries
    REVIEWERS
    Computer Software Company24%
    Comms Service Provider18%
    University18%
    Manufacturing Company12%
    VISITORS READING REVIEWS
    Computer Software Company30%
    Comms Service Provider13%
    Financial Services Firm6%
    Government5%
    REVIEWERS
    Comms Service Provider14%
    Manufacturing Company12%
    Construction Company10%
    Financial Services Firm7%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider22%
    Government9%
    Educational Organization4%
    Company Size
    REVIEWERS
    Small Business49%
    Midsize Enterprise31%
    Large Enterprise20%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise15%
    Large Enterprise63%
    REVIEWERS
    Small Business49%
    Midsize Enterprise20%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise20%
    Large Enterprise55%
    Buyer's Guide
    LogicMonitor vs. PRTG Network Monitor
    May 2022
    Find out what your peers are saying about LogicMonitor vs. PRTG Network Monitor and other solutions. Updated: May 2022.
    607,127 professionals have used our research since 2012.

    LogicMonitor is ranked 3rd in IT Infrastructure Monitoring with 18 reviews while PRTG Network Monitor is ranked 6th in IT Infrastructure Monitoring with 34 reviews. LogicMonitor is rated 9.2, while PRTG Network Monitor is rated 8.0. The top reviewer of LogicMonitor writes "Being a single pane of glass, a lot of metrics and alerts can all be grabbed from one place". On the other hand, the top reviewer of PRTG Network Monitor writes "If there is an incident, it not only tells you that there is an incident, it will also tell you the root cause". LogicMonitor is most compared with SolarWinds NPM, Datadog, Splunk, Auvik and Dynatrace, whereas PRTG Network Monitor is most compared with Zabbix, Nagios XI, SolarWinds NPM, Centreon and Wireshark. See our LogicMonitor vs. PRTG Network Monitor report.

    See our list of best IT Infrastructure Monitoring vendors and best Network Monitoring Software vendors.

    We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.