IT Central Station is now PeerSpot: Here's why

LogicMonitor Pros

Valentine Christofis - PeerSpot reviewer
Technical Service Delivery Manager at Sparx Solutions
LogicMonitor saves time in terms of its ability to proxy a connection through a device. For example, if you are troubleshooting a device, which you may want to connect to, you can proxy this connection through the platform. As a support resource, I don't need to use multiple platforms to connect to a device to further investigate the issue. It is all consolidated. From that perspective, it saves time because a resource now only needs to use one platform.
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Philip Reeve - PeerSpot reviewer
Technical Director - Cloud Services at Harbor Solutions
We only have one monitoring tool, and that is LogicMonitor. It does pretty much everything we need under one roof. They are very good at rapidly releasing new features. It's not like we have to wait six months or a year between new features and data sources. There is very quick development. If there is something that doesn't do it for us, I know I can just raise it with support or our delivery representative, and there is a good chance that that will be looked at. If it's not too much effort, we will see it released in the next few months. So, the solution is very good from that perspective. We have everything in LogicMonitor.
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CB
Senior Operations Engineer at a tech services company with 11-50 employees
We get full visibility into whatever the customer wants us to monitor and we get it pretty rapidly. That is very important. Only having certain metrics that other platforms will give you out-of-the-box means you only get a small picture, a thumbnail picture. Whereas with LogicMonitor, you get the entire "eight by 10 picture", out-of-the-box. Rather than some availability metrics, you get everything. You get metrics on temperature, anything related to hardware failure, or up and down status.
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Buyer's Guide
LogicMonitor
June 2022
Learn what your peers think about LogicMonitor. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
610,812 professionals have used our research since 2012.
DA
Head of IT Operations at a computer software company with 201-500 employees
The most valuable feature is the visualization of the data that it is collecting. I have used many products in the past and they tend to roll up the data. So, if you're looking at data over long periods of time, they start averaging the data, which can skew the figures that you're looking at. With LogicMonitor, they have the raw data there for two years, if you are an enterprise customer. If you are looking at that long duration of data, you're seeing exactly what happened during that time.
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Daniel Gavin - PeerSpot reviewer
Network Architect at Envision IT
The dashboarding is very useful. Being able to create custom data sources is one of its biggest features which allows quick time to market with new features. If one of our vendors changes their data format or metrics that we should be monitoring, then we can quickly adjust to any changes in the environment in order to get a great user experience for our customers.
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Idan Lerer - PeerSpot reviewer
Senior Director, US Operations at Optimal+ Ltd.
Our installed base is in more than 70 locations around the globe... The fact that we don't need to manage and control 80 different servers just to monitor all of our infrastructure is a big difference. Now we have only one. The time savings are huge.
LogicMonitor provides us with granular alert-tuning for devices. We can tune the alerts based on different aspects. For example, some of the environments are very big so we need to tune the thresholds differently than we would for a small environment. That is pretty easy to do in the tool.
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William Guertin - PeerSpot reviewer
Senior Systems Engineer at Accruent
The breadth of its ability to monitor all our environments, putting it in one place, has been helpful. This way, we don't have to manage multiple tools and try to juggle multiple balls to keep our environment monitored. It presents a clear picture to us of what is going on.
We have very fine-tuned alerting that lets us know when there are issues by identifying where exactly that issue is, so we can troubleshoot and resolve them quickly. This is hopefully before the customer even notices. Then, it gives us some insight into potential issues coming down the road through our environmental health dashboards.
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AdamGleeson - PeerSpot reviewer
Pre-Sales Technical Consultant at a tech services company with 11-50 employees
It's the depth of data that it gathers that I find really useful because there's nothing worse, when you're trying to find information about something or dig deeper into something, than hitting the bottom of the information really quickly and not having enough information to work with. With LogicMonitor, there is a load of information to dig through. It's a really good solution for that.
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Arthur Tsakissiris - PeerSpot reviewer
Director at TerreCom Pty Ltd
The concept of developing a dashboard template for ourselves, then cloning it for every single customer, and only having to change one piece of information, is a godsend. That's one of the strengths. We can develop a template that fits every customer and just change the information that is presented.
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Robert Vergeer - PeerSpot reviewer
Teamlead at i-LEVEL ICT Solutions
One thing that's very valuable for us is the technical knowledge of the people who work with LogicMonitor. We looked at several products before we decided to use LogicMonitor, and one of the key decision-making points was the knowledge of the things that they put in the product. It provides real intelligence regarding the numbers that you see on the product, which makes it easy for us technical people to troubleshoot. Other products don't provide you with such information. You see a value going up, but you don't know what it means. LogicMonitor provides such information. For instance, if a value goes up, it says that it is probably because your disk area was too low.
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LogicMonitor Cons

Valentine Christofis - PeerSpot reviewer
Technical Service Delivery Manager at Sparx Solutions
We would like to see more functionality around mapping of topologies, in terms of networks. An improvement that we would like to see is added functionality to get more detail out of mapping. For example, if the LogicMonitor Collector identifies a connection between two network endpoints, it would be great to actually see which ports are connecting the two endpoints together. That functionality is something we greatly desire. It would actually make our documentation more dynamic in the sense that we wouldn't need to manually document. If this is something that the platform could provide, then this would be a great asset.
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Philip Reeve - PeerSpot reviewer
Technical Director - Cloud Services at Harbor Solutions
Their Logs feature is quite new. It is not as feature-rich as we would like it to be. There have been a couple of conversations internally around other log management tools, like Splunk, which may do more for us than LM Logs. The benefit of LogicMonitor is that our staff know how to use it, so we don't really want to move away from it, if we don't have to. I fully expect there to be more development in this area. It is their newest feature, so it is understandable that it hasn't evolved as some of the other stuff. It would be good to see a bit more development in this area, but I think the monitoring side of things is spot on.
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CB
Senior Operations Engineer at a tech services company with 11-50 employees
The only functional area I can think of that has room for improvement would be the dashboards. They could use a refresh. It would be nice if there were more widgets and more types of widgets.
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Buyer's Guide
LogicMonitor
June 2022
Learn what your peers think about LogicMonitor. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
610,812 professionals have used our research since 2012.
DA
Head of IT Operations at a computer software company with 201-500 employees
The topology mapping is all based on the dynamic discovery of devices that could talk to each other. There is no real manual way that you can set up a join between two devices to say, "This is how this network is actually set up." For example, if you have a device, and you're only pinning that device and not getting any real intelligent information from it, then it can't appear on the map with other devices. Or if it can appear, then it won't show you which devices are actually joined to it.
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Daniel Gavin - PeerSpot reviewer
Network Architect at Envision IT
LogicMonitor's reporting capabilities definitely could use an improvement. We have made do with the dashboarding and done what we can to make that work for our customers. However, there are definitely customers who would like a PDF or some kind of report along those lines, where we have been utilizing other tools to provide them. The out-of-the-box LogicMonitor reporting is the only thing that we have been less than impressed with.
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Idan Lerer - PeerSpot reviewer
Senior Director, US Operations at Optimal+ Ltd.
I would like to see more SQL monitoring and database monitoring. Although it has some basic functionality there, I would like to see more advanced database monitoring. I would like to be able to drill down into the SQL execution plan or the storage processor or query performance.
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William Guertin - PeerSpot reviewer
Senior Systems Engineer at Accruent
Automated remediation of issues has room for improvement. I don't know how best to handle it, but I know that they're kind of working on it. I know there are some resources that can do automated remediation. I would like them to improve this area so it could be completely hands-free, where it detects an issue, such as, if a CPU is running high. There are ways to do it even now, but it's a bit more involved.
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AdamGleeson - PeerSpot reviewer
Pre-Sales Technical Consultant at a tech services company with 11-50 employees
One of the areas that I sometimes find confusing is the way that the data is presented. For example, a couple of weeks back I was looking at bandwidth utilization. That's quite a difficult thing to present, but they should try to dumb down how the data is presented and simplify what they're presenting.
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Arthur Tsakissiris - PeerSpot reviewer
Director at TerreCom Pty Ltd
There are some very specific things that need improvement in LogicMonitor. One is the lack of formatting for customized alerts, particularly the delivery of them to our email channel. We'd also like to see further customization of dashboards. Finally, something that is specific to us as an MSP that uses LogicMonitor, is white-labeling or skinning of the product, so we can make it look more customer-focused for our customers.
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Robert Vergeer - PeerSpot reviewer
Teamlead at i-LEVEL ICT Solutions
One thing that could be really better is the mapping. Auvik is really good at it. They have a really nice way to give you a visual representation of your network, but in LogicMonitor, this functionality is not as powerful and as good as Auvik.
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Buyer's Guide
LogicMonitor
June 2022
Learn what your peers think about LogicMonitor. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
610,812 professionals have used our research since 2012.