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LogicMonitor pros and cons

Vendor: LogicMonitor

4.5 out of 5

33 reviews
100% willing to recommend

Pros & Cons summary

LogicMonitor offers comprehensive dashboards for data insights and efficient client management. Its robust yet improvable reporting and custom dashboard capabilities enhance monitoring efficiency. It provides superior infrastructure monitoring for better decision-making. However, users face challenges with alarm context, collector upgrades, and a licensing model that affects cost. Service reliability is boosted through alerting and root cause analysis, though alert complexity needs addressing. Enhancements in report generation are also necessary for stakeholder communication.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

LogicMonitor provides comprehensive dashboards that enable quick interaction with data, supporting valuable insights for both clients and technical teams.

Its robust reporting capabilities allow users to create customized reports and dashboards, delivering essential information directly to stakeholders.

LogicMonitor's ability to custom-create and clone dashboard templates simplifies the management of multiple clients, improving monitoring efficiency.

The platform's infrastructure monitoring capabilities offer a comprehensive view of hardware and application performance, enhancing decision-making and resource planning.

LogicMonitor enhances service reliability through dynamic alerting and root cause analysis, helping reduce downtimes and improve user experience.

CONS

Users have requested the ability to create parent/child relationships for alarm suppression, particularly when a top gateway is offline.

There are challenges in upgrading collectors, leading to a need for better clarity in the process.

LogicMonitor's reporting capabilities have room for improvement, and users have had to resort to external tools for generating reports like PDFs.

Users find the alerting system complex and have noted a lack of sufficient immediate context in alerts, requiring additional data correlation.

There is criticism regarding the licensing model, which requires additional licenses for each module, affecting cost-efficiency.

LogicMonitor Pros review quotes

JF

Solutions Engineer at Black Box Network Services

May 28, 2020

The dashboards are the big seller for us. When our customers can see those graphs and are able to interact with the data, that is valuable. They can easily adjust time ranges and the graphs display the data fast. We've used other tools in the past, where you'd say, "Hey, I want the last three months of data on a graph," and it would just sit there and crunch for five minutes before you'd actually see the data. With LogicMonitor, the fast reliability of those dashboards is huge.

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reviewer1367208

Principal IT Consultant at a tech services company with 51-200 employees

Jun 10, 2020

I really appreciate the reporting function because it allows me to create dashboards that will be emailed to me during the morning so that I have a complete overview of my client's health, within a specific time frame.

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reviewer1369572

Systems Engineer at a tech vendor with 201-500 employees

Jun 14, 2020

The solution’s overall reporting capabilities are pretty powerful compared to ones that I have used previously. It seems like it has a lot of customizations that you can put in, but some of the out-of-the-box reports are useful too, like user logon duration and website latency. Those type of things have been helpful and don't require a lot of, if any, changes to get useful content out of them. They have also been pretty easy to implement and use.

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SP

Subbarao Punnamaraju

IT Operations Manager at a university with 201-500 employees

Jun 16, 2020

Another feature from the technical aspect, the back-end, is the ability to allow individual users or customers to have their own APIs. They're able to make changes using the plugins covered by LogicMonitor. That is a very powerful feature that is more attractive to our techno-savvy customers.

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PD

Sr. Systems Engineer, Infrastructure at NWEA

Jun 25, 2020

It has improved our organization with its capacity planning. We have a performance environment that we use to benchmark our applications. We use it to say, "Okay, at a certain level of concurrency, we know where our application will fall over." Therefore, we are using LogicMonitor dashboards to tell us that we're good. Our platform can handle X number of clients concurrently hitting us at a time.

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DH

IT Systems Engineer at a manufacturing company with 1,001-5,000 employees

Jul 26, 2020

The alerting would be number one in my book. The thresholds for getting alerts for different criteria are pretty well-thought-out. We don't get many false positives or negatives on the alerting side. If we do get an email alert or some similar alert, we know that it is something that has to be looked at.

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reviewer1342839

Head of IT Operations at a computer software company with 201-500 employees

Nov 9, 2020

The most valuable feature is the visualization of the data that it is collecting. I have used many products in the past and they tend to roll up the data. So, if you're looking at data over long periods of time, they start averaging the data, which can skew the figures that you're looking at. With LogicMonitor, they have the raw data there for two years, if you are an enterprise customer. If you are looking at that long duration of data, you're seeing exactly what happened during that time.

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WG

William Guertin

Senior Systems Engineer at Accruent

Sep 15, 2020

The breadth of its ability to monitor all our environments, putting it in one place, has been helpful. This way, we don't have to manage multiple tools and try to juggle multiple balls to keep our environment monitored. It presents a clear picture to us of what is going on.

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DG

Network Architect at Envision IT

Oct 6, 2020

The dashboarding is very useful. Being able to create custom data sources is one of its biggest features which allows quick time to market with new features. If one of our vendors changes their data format or metrics that we should be monitoring, then we can quickly adjust to any changes in the environment in order to get a great user experience for our customers.

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AG

Pre-Sales Technical Consultant at a tech services company with 11-50 employees

Dec 14, 2020

It's the depth of data that it gathers that I find really useful because there's nothing worse, when you're trying to find information about something or dig deeper into something, than hitting the bottom of the information really quickly and not having enough information to work with. With LogicMonitor, there is a load of information to dig through. It's a really good solution for that.

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LogicMonitor Cons review quotes

JF

Solutions Engineer at Black Box Network Services

May 28, 2020

One thing I would like to see is parent/child relationships and the ability to build a "suppression parent/child." For example, If I know that a top gateway is offline and I can't talk to it anymore, and anything that's connected below it or to it is also going to be offline, there is no need to alarm on those. In that situation it should create one ticket or one alarm for the parent. I know they're working towards that with their mapping technology, but it's not quite to that level where you can build out alarm logic or a correlation logic like that.

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reviewer1367208

Principal IT Consultant at a tech services company with 51-200 employees

Jun 10, 2020

The process of upgrading some of the collectors has been a little bit confusing. I need to understand that better.

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reviewer1369572

Systems Engineer at a tech vendor with 201-500 employees

Jun 14, 2020

It needs better access for customizing and adding monitoring from the repository. That would be helpful. It seems like you have to search through the forums to figure out what specific pieces you need to get in for specific monitoring, if it's a nonstandard piece of equipment or process. You have to hunt and find certain elements to get them in place. If they could make it a bit easier rather having to find the right six-digit code to put in so it implements, that would be helpful.

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Free Report: LogicMonitor Reviews and More

Learn what your peers think about LogicMonitor. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

880,481 professionals have used our research since 2012.

SP

Subbarao Punnamaraju

IT Operations Manager at a university with 201-500 employees

Jun 16, 2020

The dashboards can be improved. They are good, but there is a pain point. To show things to management, to explain pain points to other customers, to show them exactly where we can do better, the dashboarding could be better. Dashboards need to show the key things. Nobody is going to go into the ample details of Excel sheets or HTML.

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PD

Sr. Systems Engineer, Infrastructure at NWEA

Jun 25, 2020

The ease of use with data source tuning could be improved. That can get hairy quickly. When I reach out for help, it's usually around a data source or event source configuration. That can get challenging.

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DH

IT Systems Engineer at a manufacturing company with 1,001-5,000 employees

Jul 26, 2020

Some more application performance type monitoring would be nice. For example, an APM type solution, which would not necessarily completely replace it, but be able to tie into to what we're seeing on the application performance side so we can correlate what's going on with the application versus the underlying infrastructure.

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reviewer1342839

Head of IT Operations at a computer software company with 201-500 employees

Nov 9, 2020

The topology mapping is all based on the dynamic discovery of devices that could talk to each other. There is no real manual way that you can set up a join between two devices to say, "This is how this network is actually set up." For example, if you have a device, and you're only pinning that device and not getting any real intelligent information from it, then it can't appear on the map with other devices. Or if it can appear, then it won't show you which devices are actually joined to it.

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WG

William Guertin

Senior Systems Engineer at Accruent

Sep 15, 2020

Automated remediation of issues has room for improvement. I don't know how best to handle it, but I know that they're kind of working on it. I know there are some resources that can do automated remediation. I would like them to improve this area so it could be completely hands-free, where it detects an issue, such as, if a CPU is running high. There are ways to do it even now, but it's a bit more involved.

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DG

Network Architect at Envision IT

Oct 6, 2020

LogicMonitor's reporting capabilities definitely could use an improvement. We have made do with the dashboarding and done what we can to make that work for our customers. However, there are definitely customers who would like a PDF or some kind of report along those lines, where we have been utilizing other tools to provide them. The out-of-the-box LogicMonitor reporting is the only thing that we have been less than impressed with.

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AG

Pre-Sales Technical Consultant at a tech services company with 11-50 employees

Dec 14, 2020

One of the areas that I sometimes find confusing is the way that the data is presented. For example, a couple of weeks back I was looking at bandwidth utilization. That's quite a difficult thing to present, but they should try to dumb down how the data is presented and simplify what they're presenting.

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Show 10 more reviews (out of 32)

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