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Vinil Vijayan - PeerSpot reviewer
Senior Architect at a tech services company with 1,001-5,000 employees
MSP
Reliable with good monitoring features and excellent support
Pros and Cons
  • "The initial setup is very simple."
  • "I'd like to see more automation in the tool, especially around remediation."

What is our primary use case?

It is a complete infrastructure monitoring tool. It can be used to monitor your network devices, your servers, et cetera. It is a good tool, actually.

How has it helped my organization?

We didn't have a monitoring tool previously, so we monitored via independent components. Once we implemented LogicMonitor, we gained a centralized dashboard for everything. Now, we have a complete view of infrastructure in one pane of glass.

What is most valuable?

Its monitoring features and the support on offer are pretty good.

It offers one centralized view of everything.

The initial setup is very simple. 

It is stable and reliable. 

The product can scale. 

What needs improvement?

I'd like to see more automation in the tool, especially around remediation. 

Buyer's Guide
LogicMonitor
July 2025
Learn what your peers think about LogicMonitor. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
863,429 professionals have used our research since 2012.

For how long have I used the solution?

We have been using it for almost one year now.

What do I think about the stability of the solution?

I've never had issues with stability. There are no bugs or glitches, and it doesn't crash or freeze. It is reliable. 

What do I think about the scalability of the solution?

The scalability is excellent. I would rate it eight out of ten in terms of being able to expand as needed. 

We have an environment that covers around 2,000 servers. We may increase usage in the future, although there is no plan in place as of right now.  

How are customer service and support?

Technical support is very good. They are knowledgeable and helpful.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not previously have a different solution in place. 

How was the initial setup?

The initial setup is pretty straightforward. It's not overly complex. I'd rate the ease of setup eight out of ten. 

The deployment took around 30 to 40 days. One or two people handled the initial deployment process. 

There were prerequisites, and we made a plan on how to proceed and followed that roadmap during implementation.

What about the implementation team?

The solution provided support during implementation. After that, our team took over and handled the rest of the process. 

What's my experience with pricing, setup cost, and licensing?

I'm part of the technical team and do not directly deal with pricing. 

Which other solutions did I evaluate?

Other tools may have been evaluated; however, that process was handled before I arrived at the company. 

What other advice do I have?

This is a SaaS-based solution. We have URL access to it. 

I'd rate the solution eight out of ten overall. I'm happy with its capabilities. 

I would recommend it to others as it is a very good tool.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

PeerSpot user
Yashodhan Atre - PeerSpot reviewer
Account Architect at Aussie Broadband
Real User
Highly scalable cloud-based infrastructure monitoring tool which is easy to integrate
Pros and Cons
  • "The plugins are easy to integrate, and LogicMonitor provides these add-ons for vendors like VMware. It becomes very easy to integrate them and take the data sources."
  • "There is a lack of automation, especially in terms of remediating problems. The problem is seen and identified, but there is a need and a gap where LogicMonitor can help us automate the remediation of the problem."

What is our primary use case?

We use it as a primary monitoring tool for our cloud offerings. I work for one of the largest service providers in Australia and their cloud solutions. We monitor the entire cloud solutions using LogicMonitor.


How has it helped my organization?


What is most valuable?

The plugins are easy to integrate, and LogicMonitor provides these add-ons for vendors like VMware. It becomes very easy to integrate them and take the data sources. One does not need to configure everything individually. It automatically detects all the resources by their type and starts monitoring them almost immediately.


What needs improvement?

There is a lack of automation, especially in terms of remediating problems. The problem is seen and identified, but there is a need and a gap where LogicMonitor can help us automate the remediation of the problem. I hope it will be there in the future.

My colleagues feel the ease of use is a concern because to implement the granularity of the product, you need some programming knowledge and understanding of code development.

So, it becomes a challenge for everyone in your company, especially administrators who might not know how to code. Otherwise, there is no problem with LogicMonitor.


For how long have I used the solution?

I have been using the solution for the past four years.


What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is highly scalable. We have never seen any issues regarding resource crunch. It's an everyday thing. All of our services use it as a primary resource for monitoring infrastructure. So in my department, we have fifty-odd people, and the service desk is around twenty-odd people. Our company is significant. We are on the verge of deciding whether You want to use this for the entire organization because a bigger company has acquired us, and that company does not use LogicMonitor. And we are pushing that LogicMonitor is a good resource for us, and we should use it across the company. Right now, it is in one department, but we want to push it across the organization, then it would become really big. We would have around two thousand end users using it. So, currently, we have two, and if this goes organization-wide, then there would probably be more people getting on board for this.


How are customer service and support?

It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those cases, and I was extremely satisfied with the kind of response I received. I rate it ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I worked with NETGEAR and other internal tools, but nothing was as elaborate, extensive, graphically oriented, and well-informed as LogicMonitor. It is one of the best product analysts.


How was the initial setup?

The initial setup is straightforward. It took us around a week to thoroughly architect the solution deployment. The collectivity takes hardly five to ten minutes to install on any machine you want to be a collector and a monitoring resource. It doesn't take more than ten minutes. And installation of an architect is just a one-time job. You don't do it every day like we did it four years back. After that, we didn't look at it. We only spent some time, like, ten minutes creating new collectors, and that's it.


What's my experience with pricing, setup cost, and licensing?

The pricing can be a little aggressive. Right now, it's a bit much for smaller organizations to adopt it. But comparatively, it also provides good features. So it's a give and take.


Which other solutions did I evaluate?

We did evaluate it, and we saw pros and content. Looking at the cost structure, everything, and business requirements, this was the best fit for us.

As I told you, this bigger company has acquired us. The other departments use that product, and the cost structure is not as high as LogicMonitor. But I am researching it. I still need more information. But with my initial research, I found a gap in how Icinga takes care of necessary components of our infrastructure, especially IBM web infrastructure, and how LogicMonitor incorporates that versus how Icinga does it. I still need profound information, but the preliminary research shows a LogicMonitor is better.


What other advice do I have?

They have to first evaluate their options, consider their business requirements, use cases, and fix the purpose. If it is to process, LogicMonitor is definitely a tool to go for.

I rate it ten out of ten.


Disclosure: My company does not have a business relationship with this vendor other than being a customer.

PeerSpot user
Buyer's Guide
LogicMonitor
July 2025
Learn what your peers think about LogicMonitor. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
863,429 professionals have used our research since 2012.
Teamlead at a tech services company with 11-50 employees
Real User
Provides real intelligence about what you are seeing and makes it easy to monitor and troubleshoot
Pros and Cons
  • "One thing that's very valuable for us is the technical knowledge of the people who work with LogicMonitor. We looked at several products before we decided to use LogicMonitor, and one of the key decision-making points was the knowledge of the things that they put in the product. It provides real intelligence regarding the numbers that you see on the product, which makes it easy for us technical people to troubleshoot. Other products don't provide you with such information. You see a value going up, but you don't know what it means. LogicMonitor provides such information. For instance, if a value goes up, it says that it is probably because your disk area was too low."
  • "One thing that could be really better is the mapping. Auvik is really good at it. They have a really nice way to give you a visual representation of your network, but in LogicMonitor, this functionality is not as powerful and as good as Auvik."

What is our primary use case?

I use it every day. We are a small MSP in the Netherlands. We have about 90 customers, and they have a lot of on-prem hardware such as servers, switches, voice systems, and devices. We monitor their environments making sure that everything is working fine. We monitor the hardware and the software performance, basic use, and things like that.

It is a cloud product. You have your on-prem LogicMonitor agents called collectors, and they send all the information to the cloud of LogicMonitor. You can view the state of everything there.

It seems Amazon hosted on the backside, so it should be a public cloud, but I am not sure.

How has it helped my organization?

When we have a new customer onboarding or when a customer visits us, we can show them how far we are able to monitor their systems. It is very easy for us to deploy it for a new customer. Most of the time, we go to the customer, and we deploy the collector. After that, we can tell them where the issues are. For instance, we can tell a customer that their main performance issues are related to their disks, servers, or memory usage on their SQL Server database, which helps in getting a sales conversation. We are able to say that if they are going to be a customer of ours, we will deploy the solution, and we will be monitoring it 24/7, but for now, they can do this. That's an easy selling point for us while engaging new customers. We can really help them with technical issues by using this solution.

What is most valuable?

One thing that's very valuable for us is the technical knowledge of the people who work with LogicMonitor. We looked at several products before we decided to use LogicMonitor, and one of the key decision-making points was the knowledge of the things that they put in the product. It provides real intelligence regarding the numbers that you see on the product, which makes it easy for us technical people to troubleshoot. Other products don't provide you with such information. You see a value going up, but you don't know what it means. LogicMonitor provides such information. For instance, if a value goes up, it says that it is probably because your disk area was too low. 

The other thing that's very well done is the implementation of the product. When you are buying the product, you get a product manager from them who leads you towards the end result.

What needs improvement?

One thing that could be really better is the mapping. Auvik is really good at it. They have a really nice way to give you a visual representation of your network, but in LogicMonitor, this functionality is not as powerful and as good as Auvik.

What do I think about the stability of the solution?

We sometimes have glitches with the updates. You can opt-in or opt-out for the updates. LogicMonitor makes an update for a new device, such as a new device from Fortinet, so that you can monitor that. There could also be an update for the LogicMonitor collector. 

When you do an update, you might get a warning that you shouldn't have got, but it is pretty easy to roll back your update so that you don't have it anymore. You can wait for the next update, or you can ask a technician to help you in a chat. They would need to look at your products, so you have to allow them to go live with you. They mostly solve the problem for you within a day.

What do I think about the scalability of the solution?

If I need 1,000 more servers, it is just plug-and-play. There are no problems with that at all.

We are an MSP in the Netherlands, and we have a lot of small companies that we are managing. They mostly don't have their own IT persons, so they're all managed by us. We also have customers who are able to log into their own monitoring software and see their own environment.

How are customer service and support?

They're really fast. I can chat with an engineer. It's not a bot; there is a real engineer. They help me with the product. If it is something difficult, it might take them two days, but most of the time, they're pretty quick.

Which solution did I use previously and why did I switch?

We previously used Zenoss, which is an open-source monitoring software, but there is no intelligence behind it to give you the answers about the things that you get on your dashboard. It is a different product. They have a free version, and they have a paid version. The paid version that they do has good support, but the intelligence behind LogicMonitor is what I like the most about it.

How was the initial setup?

When you are buying the product, you get a product manager from them who leads you towards the end result. They make a real project of what you want to use it for so that you have complete monitoring access up and running with event logs and the ticketing system, which is a good thing. They really help you with that. If you are transitioning from one product to another, they ask you what you want to transfer and how long do you think you are going to need to prepare everything for the switch over and even turn off the old system. They want to be involved in that.

It is very simple to set up for technical people. It is not a problem at all. We have finished 1,000 devices in about three months. The first month was to deploy the collectors and to make all the credential settings at the company site on all devices. You have to log into the device and configure some settings. In the next month, we added all the equipment. We got a lot of alerts because everything was new in LogicMonitor. We used the last month for alert tuning. You have to tune down the number of alerts and solve some problems to see what's going on. When you get more than 1,000 alerts a day, you're not able to look at them all, and it is necessary to get a good view of the system. So, it took us three months to switch from one system to another, and we did that with three people.

The setup is pretty straightforward, and it can be easily done by one person. For a small environment or a small company, it will take one or two days to set up the product to be able to log in and see things. 

Its management, of course, can't be done by one person. That's because there are a lot of views and alerts, and there are a lot of things you need to do and manage every day. It needs maintenance. When you get a disk warning, you have to get an engineer to replace the disk. When you get performance issues, you have to contact that customer because they need more licenses or more hardware. It is not a product that you just look at; it is a product you have to use every day. It gives you information about the things that you need to do. For example, when you're driving your car and you get a maintenance warning for your engine, you have to plan maintenance at the garage. The car only gives you the information. Similarly, LogicMonitor only gives you the information.

What was our ROI?

We are able to provide help with a lot of last moment troubleshooting. If a customer says that they have a problem, we ask them when did they have it last. We can go back in time, and we can look at the logs and say that it was this server that was doing something, which makes troubleshooting easier. 

We have bought Unomaly functionality, and we can search across all event logs from our customers. We can search with a name, or we can search for the last 12 hours. It gives us every event of every server and its time. It is a very fast way to look at a log file. It even has some intelligence in it, but that's a different story.

What's my experience with pricing, setup cost, and licensing?

It is pretty expensive, but we now need one less full-time engineer. With on-prem, we used to have one more engineer in our department. That engineer has now moved to another department. Our capacity is better with this product than the previous one. It is easy for us to manage the sites.

You have to choose between the standard account and the premium account. With the premium account, you get a lot more than the standard one, and you can also buy some extra features. It is a good thing to look at them because you would probably want to buy them. You should take your time and negotiate the price. They are easy. Like all cloud providers, they are able to discuss the price and if necessary, change the price.

Which other solutions did I evaluate?

We reviewed other solutions. One of the key reasons for going for it was the knowledge of the things that they put in the product. The other products we reviewed give you a lot of things for monitoring, but when something is happening, they don't give you the information about if it is good or bad. 

For the test management software for server environments, we have used a product called Kaseya, which is not a big company. They have Kaseya Traverse that's a very intelligent program for monitoring. It is the next best thing for me to look at. It is a real competitive program for Kaseya Traverse.

What other advice do I have?

They are adding features faster than we can implement them. They have a very good development team. They have also made some acquisitions. They acquired Unomaly that did log analysis. It was from a Swedish company. That product is now completely integrated with LogicMonitor, and we bought that extra piece of software because one package doesn't fit all. It is a package that we are using to enhance our product catalog for logs, and it is a very useful one.

I would advise making a good project plan for migrating. That's the most important thing to do. Make a good choice while buying, and take your time. Don't rush into anything. When you're looking for monitoring software, you need to know what you need and what is nice to have. There are always things that you want to have, but they are not really necessary. You should choose products that can fit them all. As a system engineer, I want to have one pane of glass to look at everything. I don't want to switch screens to look at another log file or another system. I want to have it all visible in one system. That's the most important choice you can make as an engineer.

I would rate it a nine out of 10. Its price makes it a nine for me because it is pretty expensive. Otherwise, I would choose it over everything else. I will look at another product, but I'm sure I will come back to LogicMonitor.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

PeerSpot user
Director at TerreCom Pty Ltd
Real User
Gives our customers significant value in meaningful, real-time information about their networks and businesses
Pros and Cons
  • "The concept of developing a dashboard template for ourselves, then cloning it for every single customer, and only having to change one piece of information, is a godsend. That's one of the strengths. We can develop a template that fits every customer and just change the information that is presented."
  • "There are some very specific things that need improvement in LogicMonitor. One is the lack of formatting for customized alerts, particularly the delivery of them to our email channel. We'd also like to see further customization of dashboards. Finally, something that is specific to us as an MSP that uses LogicMonitor, is white-labeling or skinning of the product, so we can make it look more customer-focused for our customers."

What is our primary use case?

We are a managed service provider and deploy LogicMonitor to support our customer base and monitor assets in the network.

We use it for monitoring our customers and alerting them when something happens. We also use it for dashboard reporting, both performance reporting and end-of-month reporting. We are now moving to use the platform with API connectivity to our new billing solution, to enable both-way billing updates. What that means for us is the ability to create an order, have the monitored endpoint in LogicMonitor created, and also feed back into the billing system so that we can invoice our customers correctly.

LogicMonitor is a cloud-based application and there is a small appliance installed on-premises to act as a collector. It's the device that talks to the cloud and is the intermediary talking to all the devices inside the network.

How has it helped my organization?

The benefit for us of LogicMonitor is the scalability of the solution to support many customers with a large number of devices. As our business scales, we are not having to go back and strap on more infrastructure or re-patch this or do that. It's a cloud-based platform that gives us all the benefits that come with consuming SaaS-based offerings.

Our customers are not necessarily aware that we use LogicMonitor in the background. They're buying a managed service from us and we choose to use LogicMonitor to deliver our services. But what they like about it is the ability to see information in real-time. Information that is presented in a way that they can gain value from it.

The solution enables us to pretty much drop a collector and automatically pick up everything in the target IT environment and map relationships. There is still tweaking that needs to happen after that. There can be devices that aren't configured correctly, and therefore you've got to go and do them, but it will at least tell you that some attention is needed. In some instances, there will be devices that it won't find because they're not running any of the necessary protocols to be found. But in our case, we're a little bit different because we know specifically the devices that we want to monitor. Generally we limit what to look for because we know exactly what we're expecting to find. But from a deployment point of view, the ability to drop a collector certainly saves a lot of time and effort, and the tools that are available make it quite easy to deploy and set up a customer quickly.

The collectors, along with templated integrations and dashboards, enable us to automate our onboarding process and rollout for new customers. When we onboard a new customer, we obviously want to be able to do it as quickly as possible. Building up everything based on templates allows us to save on effort and cost. We have invested a fair bit of effort into developing our own templates based on those included in the system. They allow us to deploy our look and feel in the solution we provide to our customers. That's a particularly important part of it because we really could not afford to be doing a custom deployment for every single customer type.

And when it comes to future-proofing our business to support our customers, we're quite comfortable with what the product offers today, and what Logic Monitor has been rolling into it for the last eight to 12 months. It is in line with what we would be expecting to offer our customer base. We want to see continued investment by LogicMonitor in AIOps, application performance management, logging, and enhanced dashboards. Their continuous product development is vital because we can't offer what we provide today in two years. We must evolve what we offer our customers, and that means we need our vendors to do the same thing: better capabilities, more capabilities, things that we couldn't offer before.

In terms of the functionality and capabilities of LogicMonitor, while it is only a small part of what we do through our managed service offering, it's a strong enabling tool to make that part happen. We'd like to think that it gives us "customer stickiness". In the end, it's part of an overall offering, albeit a very integral part of it. Could we do it without LogicMonitor? Maybe, but it would be a lot harder, and we would need another tool that does it as comprehensively as LogicMonitor does today.

In addition, LogicMonitor gives us visibility into issues that we didn't even know existed. That is the key aspect of the solution. It uncovers underlying issues before they require a full, reactive response. That's the value of this style of solution: understanding predictive behavior that might be symptomatic of something more serious occurring or failing.

I can imagine that if we didn't have the tools from LogicMonitor, it would take a much longer time to sort out some of the issues we see. The tools simply throw up an alert and we can go straight in and start resolving.

What is most valuable?

One of the features I consider most valuable is the flexibility it gives us to configure the solution to do what we need to do and what our customers are asking us for.

We use the solution’s templated integrations to get instant visibility into all the technology we monitor. That's an integral part of the solution, in that we don't want to be writing code and having to develop new connectors to talk to new appliances. There's a strong community, along with information provided by LogicMonitor, to keep the tools up to date for talking to all those different network devices. There's a massive library of all the potential devices that we might find in a network, information that is sitting there and ready for us to use should we come across a customer that has something that we've never seen before. The likelihood is that there is already a template built for it that we can leverage.

We started out using the solution's templated dashboards, but we have built a number of customized dashboards as well. The templated dashboards are a good starting point. In terms of customizing dashboards, there is a steep learning curve, but once over that hurdle and you understand the way the dashboards work, how to extract the information and display it, and what's possible, it becomes very easy. The concept of developing a dashboard template for ourselves, then cloning it for every single customer, and only having to change one piece of information, is a godsend. That's one of the strengths. We can develop a template that fits every customer and just change the information that is presented. The templated dashboards save us time getting up and running with visibility into our customers' environments and help our customers because we present some of those dashboards to them.

What needs improvement?

There are some very specific things that need improvement in LogicMonitor. One is the lack of formatting for customized alerts, particularly the delivery of them to our email channel. We'd also like to see further customization of dashboards. Finally, something that is specific to us as an MSP that uses LogicMonitor, is white-labeling or skinning of the product, so we can make it look more customer-focused for our customers.

For how long have I used the solution?

I've been using LogicMonitor for nearly 18 months.

What do I think about the stability of the solution?

We have not had an issue since we installed the solution, at all. It has been rock-solid.

What do I think about the scalability of the solution?

We're still a small business, but we've had no issues with scalability. We have added many new customers without any impact on performance. One of our key reasons for choosing this solution is the scalability when consuming a cloud-based product. We don't have to worry about our scalability. If we double, triple, or quadruple in size, we simply consume licenses as required. We're not worried about platform hardware and all the security challenges that go with that. 

Apart from the scalability, the security of the platform, and the functionality that's rolled into it, comes with scale. That includes connecting more customers, more devices, more collectors, and through more API calls. It gives us the ability to do that without even thinking about the impact of adding another block of 500 devices to it. It is fantastic. We just look after our customers and don't have to worry about the platform in the backend.

How are customer service and technical support?

We've had excellent support, both tech support and account support.

How was the initial setup?

From the outset, as a brand new user when we first started, there was a fairly steep learning curve to LogicMonitor. However, now that we understand how to get good value out of it, we find it quite easy. We are at the point where we're starting to automate the configuration so we don't have to spend anywhere near as much time as we did when setting up our first couple of customers.

For organizations picking up LogicMonitor for the first time, I would suggest they take advantage of the onboarding teams from LogicMonitor, their success manager and their account manager, to get from start to operate as quickly as possible.

What was our ROI?

The solution gives us the ability to charge a competitive price for a premium product. The cost of LogicMonitor is built into our service offering. From our point of view, it's a cost component for delivering our service.

What's my experience with pricing, setup cost, and licensing?

For us, LogicMonitor is now value for money, but we are still on a plan from a few years ago. The challenge for us in Australia is the billing from LogicMonitor is done in U.S. dollars. The exchange rate between the Aussie dollar and the U.S. dollar has not gone in our favor over the last 12 months. A number of the other big players in this space will bill in your local currency, and that is of value to us. We've raised the issue with LogicMonitor.

That said, they're generally quite open and flexible to a discussion around licensing. We're on the the full Enterprise offering. We've pretty much got everything turned on. From our point of view, they've always come back to the table when we've had to grow and move to the next level, and they've given us advice on the best way to do that.

Which other solutions did I evaluate?

We evaluated six solutions at the time. We then narrowed it down to a short-list of three, and we ended up buying two systems. We still operate two systems today because there are a couple of things that LogicMonitor doesn't do that the other systems do extraordinarily well. That's the way we've chosen to run our business. The specific lack in LogicMonitor is the real-time, live network map. It has basic functionality, but it's nothing like the competitive offers from SolarWinds or Auvik.

What other advice do I have?

Like any good project, spend plenty of time upfront working out precisely what you want out of LogicMonitor, before you race off and start deploying it. Otherwise, you'll end up doing a lot of reworking. Take advantage of the onboarding resources, and even pay a little bit of money, if needed, to give you that leg up and the headstart in understanding how the platform works. If you know what your customers want to get out of it, and what you want to get out of it as a business, the platform will most likely be able to give you what you want. From there, you'll end up in a comfortable operational place where you can look at taking the next step into process automation with all the API functionality to improve business efficiency.

The strength of LogicMonitor is in the dashboards and the information that's available. Every customer likes a dashboard, so if we can give them dashboards that provide meaningful, real-time information about what's happening in their network and across their business, they see significant value in that. Most solutions don't have that today.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

PeerSpot user
PeerSpot user
Vice President at Bypass Network Services
Real User
Leaderboard
You can bring up your hardware and software stats in a single windowpane
Pros and Cons
  • "Whenever we reach out to our customers, we give LogicMonitor as a dashboard to them so they don't need to monitor the hardware side separately. For example, if my service is running on their hardware X, that means they don't need to monitor hardware X and our services too. LogicMonitor has the capability of monitoring their hardware as well as our services. This is how LogicMonitor helps us."
  • "We are working with LogicMonitor to get flexibility to see the absolute running numbers, rather than doing an average. They can keep the average for customers who want it, but there should be a way to at least show the real numbers, which are coming every second on the screen."

What is our primary use case?

If I summarize LogicMonitor, it is a single windowpane. You don't have to run four hardware stats and software stats on multiple screens during the monitoring of services. It gives you flexibility. It has the capability to pull up your data sources as well. So, it is like a single window, where you can see all your resources recorded, e.g., what value are you deriving out of your software?

We have our own product that we are specialized in. We needed something to help us with the setting up of the monitoring part.

Our customers are very happy. They are running Dell EMC hardware, so they don't need a Dell EMC monitoring window and our software windows. With LogicMonitor, they can see what is happening inside Dell EMC in a single, unified view that completely monitors their alerts.

How has it helped my organization?

We have some customers who are running a mix of Dell EMC, HPE, and Cisco hardware. We have our own software, as a service organization. We don't sell hardware. Whenever we reach out to our customers, we give LogicMonitor as a dashboard to them so they don't need to monitor the hardware side separately. For example, if my service is running on their hardware X, that means they don't need to monitor hardware X and our services too. LogicMonitor has the capability of monitoring their hardware as well as our services. This is how LogicMonitor helps us.

LogicMonitor has the ability to alert us if the cloud loses contact with on-prem collectors. We have more than 50 on-prem collectors, and there is the flexibility of putting an escalation chain to every collector. So, if a collector goes down, then whatever escalation mechanism is bound to that particular collector can fire. For example:

  • If an email has been attached to that collector, that email will come. 
  • If a call is attached, that call comes via mobile. 
  • If an SMS is there, then that SMS comes via mobile. 
  • Third-party external integrations over PagerDuty or any HTTP delivery also happen because they have the ability to send alerts through Slack as well.

What is most valuable?

We use the LogicMonitor dashboards with a couple of widgets. We have some custom dashboards as well. The CPU and memory usage dashboards are very cool to run, because if the hardware is intact, then your hardware services are working fine. 

We have around six to seven customers working with customer data sources. It helps us give more reports to our customers. For example, the CPU and memory usage are standard dashboards which count how much memory and CPUs are working. However, there are certain things that our customers want from the application side, like how many signups you're doing. We created those data sources on LogicMonitor and helped our customers see the same dashboard on the same screen. This has helped us a lot.

The solution provides us with granular alert-tuning for devices. They have three thresholds out there: warning at 70, error at 80, and critical at 90. You can segregate whether you want to call it a warning, error, or critical. There is flexibility, and we are happy with that.

Go-to-market is very easy with LogicMonitor. Today, if my customer needs five dashboards of software and 10 dashboards of hardware, then I am capable of delivering that with LogicMonitor.

What needs improvement?

I would give reporting an eight out of 10. LogicMonitor takes the data from us and does an average on the graphs. So, it doesn't show the absolute case. This is one thing that is a pain and flaw with LogicMonitor. For whatever data that gets collected from the hardware, it shows the average of one minute. This is basically a pain because we don't know what is happening in those couple of seconds, because what you see is the last minute's average. For example, if there is a surge of over 100, we will not be able to see the 100. It will turn down to the average of 50 or 80. Then, it becomes a tug of war with customers, where we will say that it was because of a surge it closed at 120. They reply, "No, in the graph, it is showing 50. How can you say 120?" Then, we tell them, "No, LogicMonitor pushes the average out every minute." We keep some of our services at a threshold of about 100. Whenever the threshold crosses 100, then the service will fail. However, the graph never shows 100. The graph will show 50 or 80, because it is an average per minute.

We are working with LogicMonitor to get flexibility to see the absolute running numbers, rather than doing an average. They can keep the average for customers who want it, but there should be a way to at least show the real numbers, which are coming every second on the screen. This is not something new that we are asking for. There are a couple of freeware available in the market, Munin or WhatsUp Gold, which have these capabilities to show real, absolute numbers as well as the average, min, and max. What we get from LogicMonitor is only the average, min, and max. The absolute is not there.

We are not asking anything new or out-of-the-box from LogicMonitor. Our customers realize that these things are available in freeware versions in the market. Also, whatever is added as free should be a part of their paid subscription.

Everybody is moving onto their mobiles. In the last five years, the development of their mobile application has been very slow or non-existent. Whatever the improvements have been made, they were made on the desktop view. However, on the mobile side of it, it only has the monitoring. As an administrator, if I need to create a user, then I need to open a laptop or go to a desktop to create a user. I can't create a user from the mobile application.

For how long have I used the solution?

I just started using LogicMonitor.

What do I think about the stability of the solution?

The stability is fine.

What do I think about the scalability of the solution?

I don't see any challenges with scalability. Whatever my product is capable of delivering, LogicMonitor is delivering that too.

The users of this solution include my team members. They use the LogicMonitor Portal for customer account creation and credentials, such as changing a password or creating dashboards. Also, all our customers have read-only access for their dashboards.

We monitor close to 100 devices. We have plans to increase that usage in the future.

How are customer service and technical support?

The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM). 

Which solution did I use previously and why did I switch?

In 2016, we started off our organization. The same thing happened with LogicMonitor. The timing was that we were both startups at the same point in time, so we grew at the same pace. We never checked another competitor of LogicMonitor, and LogicMonitor was our first buy of its kind. We have been with LogicMonitor since day one.

How was the initial setup?

The initial setup was very easy because they have product manuals and provide guidance. What they have maintained on their website is very concise and their team is very eager to help as well.

If I go through their manuals and website, they cover a lot of devices out-of-the-box, including Cisco and even customized development.

LogicMonitor has a long list of OEMs that they can monitor and service, like Barracuda, Fortinet, FortiGate, and Cisco.

What was our ROI?

There is no ROI. We are mitigating outages for our customers, but not really saving time.

What's my experience with pricing, setup cost, and licensing?

LogicMonitor is competitively priced at the same level as other vendors, like Datadog.

Which other solutions did I evaluate?

We have not tried another operator, like Datadog, or other solutions out there. We were early adopters with LogicMonitor, and we have stuck with it until this day.

It takes a lot of time to develop a data source to put on the LogicMonitor platform. It's not easy for us to plug out of LogicMonitor and plug into Datadog. Plugging out and plugging in will work only in cases where we are monitoring basic things like CPU memory, which comes with the default package. When it comes to custom data sources, LogicMonitor has given us the option to write a script that they can make visible in their dashboards. 

When I talk to competitors, like Datadog, they have their own ways of handling data. To consider switching, we would need to invest our time in understanding which formats work with their product and how that will impact our customers and their timelines.

What other advice do I have?

LogicMonitor has evolved drastically in the last couple of years. They have made a lot of changes and are moving very fast. They are getting accustomed to machine learning, AI, DevOps, etc.

Don't reinvent the wheel. Just concentrate on your business and put your monitoring on LogicMonitor.

The solution has helped consolidate the monitoring tools that we need to an extent. For example, if our customer is running an HPE machine and doesn't have a license for HPE monitoring, they can at least see the basic hygiene level of hardware through LogicMonitor.

In the last month, we deployed the agentless collectors. We are still in the phase of commissioning those devices, so I don't personally have any experience on this.

I would rate this solution as an eight (out of 10). 

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Google
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

PeerSpot user
reviewer1342839 - PeerSpot reviewer
Head of IT Operations at a computer software company with 201-500 employees
Real User
Its visualization capabilities enable us to be more proactive in resolving issues and preventing problems
Pros and Cons
  • "The most valuable feature is the visualization of the data that it is collecting. I have used many products in the past and they tend to roll up the data. So, if you're looking at data over long periods of time, they start averaging the data, which can skew the figures that you're looking at. With LogicMonitor, they have the raw data there for two years, if you are an enterprise customer. If you are looking at that long duration of data, you're seeing exactly what happened during that time."
  • "The topology mapping is all based on the dynamic discovery of devices that could talk to each other. There is no real manual way that you can set up a join between two devices to say, "This is how this network is actually set up." For example, if you have a device, and you're only pinning that device and not getting any real intelligent information from it, then it can't appear on the map with other devices. Or if it can appear, then it won't show you which devices are actually joined to it."

What is our primary use case?

It is to monitor our customer’s infrastructures. We provide the service as part of our managed service offerings. We monitor our customer networks and infrastructures for things, like availability, vital statistics, and the various services, that they have running in their environments. We provide a NOC and Service Desk that actually responds to alerts that come up and use the tool to allow them to be proactive in looking after their environments.

How has it helped my organization?

It is clean and clear compared to other products that we have used. This has made it easier to get to the root cause of a problem, because it's easier to see (through the visualization) where the problems lie.

I have worked on several data sources where I've either customized what's there already or created additional ones that don't exist. Also, LogicMonitor have been very flexible in terms of providing resources to assist with building custom data sources. If we have a requirement, we can approach LogicMonitor and they will assist us in getting the data that we are after.

It has improved our control over the environments that we manage. With a lot of products, you can just pop a device and get a metric out the system. With the LogicMonitor, you can do a lot of manipulation through scripting, then calculate the results that you're getting. It makes you more efficient and able to get the data in the particular format that you want.

You can do a lot of tuning of alerting, from the device group down to the data source and individual instances of those data sources. This is very flexible. We have many customers who have their own requirements of what they want us to do alerts on, so I was asked to be more flexible with our monitoring and alerting. I now can provide more bespoke, customized services for them.

LogicMonitor alerts us if the cloud loses contact with the on-prem collectors and we have found this advantageous. We have email alerting and an integration with our ticketing system. In some instances, we have automated text messages and phone calls for the more critical services. When our collectors do happen to go down, that's a P1 situation because we've lost complete sight of the customer's environment.

We have started using Artificial Intelligence for IT Operations (AIOps) capabilities more for the anomaly detection and for troubleshooting. The root cause analysis is something which we're testing now to see how it will work for us. These features will take a lot of noise away from the alerts when they come in.

One thing which has really helped is the integration that we have between LogicMonitor and our ticketing system: The ability to be able to log and update the ticket. We do have additional functionality to this integration as well, where if we have a number of alerts for a particular device in a period of time, then it will then create a problem ticket in the ticketing system and attach the associated incident tickets. All of these pieces help dramatically in terms of keeping everything central in the ticket. We know when things have gone down or cleared. It's not repeatedly opening and creating tickets for every single failed poll. In terms of the whole ticket management process, it's helped immensely with that.

Most of the products that we work with it does monitor out-of-the-box because we work with a lot of the big vendors, like Microsoft, Cisco, Palo Alto, Citrix, etc. They are very good at having the data sources readily available for those.

What is most valuable?

The most valuable feature is the visualization of the data that it is collecting. I have used many products in the past and they tend to roll up the data. So, if you're looking at data over long periods of time, they start averaging the data, which can skew the figures that you're looking at. With LogicMonitor, they have the raw data there for two years, if you are an enterprise customer. If you are looking at that long duration of data, you're seeing exactly what happened during that time.

I have probably two types of favorite dashboards:

  1. Dashboards that give a general overview of our whole environment and a complete sort of NOC-level view that can be drilled into if there isn't an alert.
  2. I like the dashboards that can be very granular into a particular service or piece of equipment. For example, if you were looking at a dashboard just related to Citrix, you can have a huge amount of detail on one page. Taking all the metrics into visual graphs, pie charts and big number widgets which makes it a lot easier than having to work your way around the devices that you are monitoring to bring the data that you're interested in altogether.

We are quite a large networking company. One of the features that we like with LogicMonitor that they have out-of-the-box is NetFlow, which is a great tool to help troubleshoot something. This has improved how we can provide a service to our customers.

The anomaly detection is a very good tool because you can compare the statistics that you're looking at against a week or month ago to see if it's something that's truly out to the norm or not. The visualizations that I get are very powerful. These capabilities enable us to be more proactive in resolving issues and preventing problems. If you are managing a customer's network as you should be, you should be looking at these tools and visualizations on a general day-to-day basis to understand what is happening with the customer's network. It's very useful to use these tools to learn about what's going on and know what the norm is for those networks. Then, you can get to a point where you're tuning your alerting to be a bit more in tune with what the actual norm is for that customer.

The solution has consolidated the monitoring tools we need into one. A reason why we moved to LogicMonitor would be the additional features that are provided, like NetFlow. We would use a separate solution for that and configuration management as well. Just to have those additional items built into the product has been a really good part of the product.

What needs improvement?

The topology mapping is all based on the dynamic discovery of devices that could talk to each other. There is no real manual way that you can set up a join between two devices to say, "This is how this network is actually set up." For example, if you have a device, and you're only pinging that device for availability and not getting any real intelligent information from it, then it can't show you which devices are actually connected to it. Before the topology mapping was released, I was working with product management and did raise this issue at the time. I haven't seen it yet, but it was something that I suggested to them that they should allow customers to be able to build their own topologies, or at least to override what's being discovered, just for visualization more than anything.

I can completely understand that the old topology mapping is how the root cause analysis and the alert suppression work, which is all dependent on that as well. So I wouldn't want to override that in terms of functionality. But, in terms of a visualization on a map, it would be a big plus to be able to do that.  I have been told that this is being worked on in the background.

For how long have I used the solution?

Just over two years.

What do I think about the stability of the solution?

It is a very solid platform. I haven't noticed any real outages from my point of view. I've seen when LogicMonitor emails out to say, "There is currently a problem in these particular regions," but I don't think I've actually seen myself experiencing those issues. They are very good at communicating out what's going on. In terms of actual availability, I've never really seen an outage on the platform at all.

What do I think about the scalability of the solution?

Because it's a SaaS offering in terms of scalability, onboarding customers is more on the LogicMonitor side. They are the ones who need to have the capacity to onboard these customers, and I've never had an issue so far. From my understanding, they are growing month on month in terms of their infrastructure.

There are definitely limitations with the sizing of the devices that LogicMonitor provides. It's based on the number of instances in general. A lot of the time, I have customers on a large collector who say something like, "It needs to be a particular spec for 10,000 instances." On the customer sites, I have the same spec device with 50,000 to 60,000 instances, and it's working perfectly fine. So in terms of the actual scalability, there are restrictions, but I think LogicMonitor has been quite conservative in terms of what they've published and say that they're actually capable of. In my experience, I've been able to push those boundaries a fair amount.

From our company's point of view, there are probably about 50 to 55 users who access LogicMonitor to use it in one way or another. Then, we provide logons for our customers as well, if they want to see their own environment. Service desk and NOC analysts are the main people who use the platform, then we have our service management team who log on there to get information for monthly reports or outage queries.

We do use quite a lot of the platform. There is room for growth, but it's just one step at a time while we're getting used to the platform and as and when we have a requirement for using additional features.

How are customer service and technical support?

The great thing about LogicMonitor is that you have the inbuilt chat within the platform. You're getting through to people that know the product and not getting through to people who are just logging tickets. Most of the time, you're either getting an answer straight away to your problem or they try their very best before they actually have to escalate it somewhere else. I seriously can't fault their technical support.

Which solution did I use previously and why did I switch?

LogicMonitor replaced our other monitoring solution, ScienceLogic, which was very similar to this platform in terms of multitenancy and customisation. The previous platform charged a premium cost for the additional features that come with LogicMonitor. To have the additional pieces native in this product is a huge advantage.

We evaluated about 6 products before moving to LogicMonitor.  The decision to move was based on features, ease of use and commercial elements.

How was the initial setup?

Most products are very good at onboarding devices onto the platform. LogicMonitor is no different either. Once it has some credentials that it can use, it will automatically discover the metrics that it wants to apply against them. They are very good at setting some good baseline thresholds, so they give you a good starting point with those data sources to say what you should be alerting on and at what levels. Because of that, it does reduce the time down it takes to onboard a customer.

For the average onboarding time, you have several factors that can contribute to it. You must make sure that you have the right credentials to access devices and the devices themselves are accepting access to them. The LogicMonitor process has improved how long it takes to onboard a customer, especially with the time it takes to provision a collector. A collector takes minimal time at all. Whereas with my previous vendor, towards the end of our relationship, it was taking a long time to get the collectors up and running. A lot of the time, you had to get support involved because it wouldn't happen properly.

What about the implementation team?

We used the professional services of LogicMonitor.  They were amazing and extremely efficient.  They had experience of migrating from our previous platform and were able to automate as much as possible.

What was our ROI?

I think that we have seen ROI. We moved to LogicMonitor because of the types of devices that we are monitoring. It’s better for us now with the efficiencies that we're getting from the platform. It's definitely benefiting us. It's more than just having a tool. It's something we can use day in, day out, giving us good insights to what is happening.

It has saved time because you have the information that you need in one place. In turn, the productivity is better because of it.

What's my experience with pricing, setup cost, and licensing?

The licensing side of things with LogicMonitor, is quite simple. It is one license per device. LMCloud and LMConfig is slightly different but still a simple model.

The standard license it's very straightforward versus my previous vendor where there was like six different tiers of licensing on the devices that you're monitoring based on the number of metrics they were getting per device.

From what I understand, they are bringing out a number of new features, where there will be a different licensing model for those features. So, it will be interesting to see how that comes about and affects things. However, today it hasn't been too bad. It has been a very straightforward licensing model.

What other advice do I have?

Take your time with it. A lot of the delays that we had were around customers not giving us access to their networks to get the collectors installed. We had a very strict timeline that we had to follow when we were doing the migration because our contract was ending with our previous vendor. We had to get everything all up based on a particular date, and it was down to the wire. We were very close to actually not monitoring a couple of customers because they just weren't giving us the access we needed. So, my advice is if you're onboarding the product and you are dealing with many customers, then just make sure you give yourself enough time.

The reporting capabilities are within average. They are good for certain point-in-time reports that you might need. However, most reporting that we do is service reports that we provide our customers at the start or end of the month. Because we try and look at various data from multiple systems in one report, we use an external product to get the data from the LogicMonitor API that we want to put into one report. With the reporting in LogicMonitor, you would have to run many reports to try and get all of those pieces of data. Therefore, we use a third-party product so we can just run one report, have it all automated, and take away the administrative headache. There is nothing wrong with the reporting. It's just for our requirements: We need the data to come from LogicMonitor and other platforms as well.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

PeerSpot user
reviewer1766697 - PeerSpot reviewer
Senior Monitoring Operations Engineer at ANS Group plc
MSP
Great LogicModules, a useful dashboard, and easy to use
Pros and Cons
  • "Having a full team at LogicMonitor for support is super helpful as they are available all the time to answer any questions you may have."
  • "Role-based permissions could be better and updating modules could be smoother."

What is our primary use case?

We primarily use the solution for managed services, Azure/AWS, Kubernetes, and website monitoring.

We look after all sorts of devices and being able to have monitoring coverage of 90% of things we need is great and saves us time. If we need to make some specific change we can and it's relatively easy to do.

Having a suite of modules that do all the work for you rather than having to set up loads of things yourself and it be there straight away ready to go is mind-blowing.

Being able to use this tool with relative ease makes it a worthy monitoring solution.

How has it helped my organization?

LogicMonitor allows streamlined use and offers ease of use with an all-in-one monitoring solution that is SaaS-based. Having this solution SaaS-based means we don't have to handle the platform updates.

Having a full team at LogicMonitor for support is super helpful as they are available all the time to answer any questions you may have.

Having a super easy tool to work with allowed our support staff to get up to speed quickly and has made dealing with alerts and incidents a breeze.

What is most valuable?

LogicModules are great. Creating these is super easy and fun. Allowing users to make their own modules allows monitoring to be covered from all angles. We can make a script, for example, and go get metrics that may not be there out of the box.

The dashboard is helpful for showing off all that data you collect and impressing customers. Dashboards are a real good selling point as showcasing the data you collect all in one place makes troubleshooting and keeping an eye on things way easier that a giant alert list. Having them on a slideshow is super neat too.

What needs improvement?

Role-based permissions could be better and updating modules could be smoother. They are my biggest complaints as they are lacking in comparison to other tools I have experienced. That said, all the feedback we can give to help improve the product as it matures will help the LogicMonitor team build an amazing solution in years to come.

Roles just miss some extra permissions such as allowing people to see certain instances yet not the full device. We'd like to allow for dynamic groups to be made without the need for root permissions. 

Module updates are important and you have got to stay on top of them. However, this needs work to make it easier as the loss of data can occur if you are too out of date.

For how long have I used the solution?

We've used the solution for over five years now.

What do I think about the stability of the solution?

I have never had an issue where the stability of the portal was affected.

What do I think about the scalability of the solution?

The solution offers very good performance and can scale easily and flexibly. 

What's my experience with pricing, setup cost, and licensing?

I'd advise new users to set it up the way they want and make sure they update/import everything they can.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

PeerSpot user
Network Architect at Envision IT
Video Review
MSP
It consolidated our monitoring tools, reducing our onboarding times
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Pros and Cons
  • "The dashboarding is very useful. Being able to create custom data sources is one of its biggest features which allows quick time to market with new features. If one of our vendors changes their data format or metrics that we should be monitoring, then we can quickly adjust to any changes in the environment in order to get a great user experience for our customers."
  • "LogicMonitor's reporting capabilities definitely could use an improvement. We have made do with the dashboarding and done what we can to make that work for our customers. However, there are definitely customers who would like a PDF or some kind of report along those lines, where we have been utilizing other tools to provide them. The out-of-the-box LogicMonitor reporting is the only thing that we have been less than impressed with."

What is our primary use case?

We are a managed service provider, so we have a wide range of deployments. LogicMonitor, as a whole and software as a service solution, is deployed with collectors on-premise, which also ties directly into cloud providers.

We primarily monitor Citrix environments for customers. That varies from the delivery side, so network Citrix ADCs as well as virtual desktops and the supporting infrastructure around that. That's probably our primary use case.

While we do some NetFlow capture for other managed service clients, the primary use case would be Citrix monitoring.

How has it helped my organization?

LogicMonitor really improved our workflow as a company. Previously, we had been using a combination of about four or five tools. We were able to consolidate those all into LogicMonitor, which significantly improved our response time to new customers and onboarding time for new employees.

We can create granular alerting for devices. Then, since we are a managed service provider, we can have very granular alerting, not only for our own purposes, but where customers would like to be alerted directly on specific issues. It is very easy to build escalation chains that include the customer as well as our own team.

LogicMonitor's AIOps give us a great view of performance over time and potential changes in performance.

We have been able to tune LogicMonitor very granularly and eliminated most of our false positives. Any monitoring platform is going to give you false positives to some degree, but we have definitely reduced our false positives with LogicMonitor by at least a half.

What is most valuable?

The dashboarding is very useful. Being able to create custom data sources is one of its biggest features which allows quick time to market with new features. If one of our vendors changes their data format or metrics that we should be monitoring, then we can quickly adjust to any changes in the environment in order to get a great user experience for our customers.

We have created custom dashboards for our customers to give them a single pane of glass view as far as what their environment looks like in relation to their Citrix environment or VMware Hypervisor environment. LogicMonitor is a combination of things that they have pre-built. Especially along the VMware infrastructure, they have some great dashboards canned and ready to go. On the Citrix side, we have developed a lot of our own dashboards for customer use. We have gotten great feedback from those, as they're very easy to throw together and provide a lot of value to our customers.

We use custom data sources extensively. It's one of the greatest features of LogicMonitor, as a product. We can have very granular control over our data sources. Customizable data sources are one of the primary draws to LogicMonitor, and we do use them extensively. Developing new LogicModules is very simple. We primarily use PowerShell, but there are also a myriad of other options depending on what your target operating system is.

LogicMonitor alerts us very quickly if one of their collectors loses connectivity with the cloud. Occasionally, we will get alerts for customers where we don't have extensive monitoring in place, and they may not be aware that their site is down or that there are other issues with their environments. We have had occasions where the alerts that we get from LogicMonitor that the collectors are down might be our first indication where a customer is having an issue.

At this time, we are using AIOps for dynamic thresholds and anomaly detection. For anomaly detection, we found it quite helpful because it will give us an idea of when there is an anomaly in the environment. For example, if you have a backup job that normally would run, but it isn't running or if there is a bulk data transfer that wouldn't normally occur at a particular time, we can have it alert one way or another. That is a great feature, as far as LogicMonitor's AIOps toolkit.

What needs improvement?

We have found LogicMonitor's reporting capabilities to be somewhat lacking. That is one of the only areas that we really thought was not as strong as it could be. One of the great things is the dashboard functionality, which we were able use to work around the reporting functionality. Instead of having a canned report that gets emailed to our customers, they have a live dashboard that they can log into and view the things we would normally include in a report. They can have a live look, where they can really drill into the data and see what is there.

LogicMonitor's reporting capabilities definitely could use an improvement. We have made do with the dashboarding and done what we can to make that work for our customers. However, there are definitely customers who would like a PDF or some kind of report along those lines, where we have been utilizing other tools to provide them. The out-of-the-box LogicMonitor reporting is the only thing that we have been less than impressed with.

For how long have I used the solution?

We have been using LogicMonitor for about four years.

What do I think about the stability of the solution?

LogicMonitor's stability has been very good for us. We have not experienced any major outages or issues with LogicMonitor as a product in the several years that we've been using it.

We have a team of a couple of people who handle the implementation and deployment of LogicMonitor. We have a larger team who handles the day-to-day support. One of the great features of a LogicMonitor being a software as a service product is we don't have to monitor or manage the tool itself. The collectors update automatically. We handle the operating system running the collector within our normal toolset. Therefore, it gets Windows updates and does all these things on its own or through that toolset. There is very little time that has to be spent managing the tool itself. We are really just managing our systems in the tool. 

What do I think about the scalability of the solution?

Scalability is actually one of the reasons that we went to LogicMonitor from our own internal tool sets. The scalability is as big as you want to go. I've seen other customers that have thousands of endpoints in there without any issue. We certainly have not run into any scalability issues in our environments.

We have a variety of users who interact with LogicMonitor on a daily basis. We have our managed services team who work directly with the customers and are in there on a day-to-day basis doing remediation of issues as they arise. We also have our implementation group who take care of onboarding new customers, working with them on any custom data sources or custom monitoring needs that they might have. Then, our customers are able to log and see their own environment along with the dashboards and things that we built for them. It really has been a great tool for our team and customers to be able to see all of that. 

The role-based access control that LogicMonitor provides is very robust. We are able to provide single sign-on for our users as well as multi-factor authentication for our customers. Therefore, the role-based access control and authentication components of the LogicMonitor product are excellent.

Our use of LogicMonitor is constantly increasing as we roll our managed customers into the platform. We definitely plan to increase our managed services, and directly as a result, increase our utilization of LogicMonitor.

How are customer service and support?

We have only had to engage with technical support on a handful of occasions over the last four years. Thankfully, the product runs very well; we've had very few issues with it. On the couple of occasions that we have had to engage technical support, they have been very quick with first-call resolution, and we've been very happy with our experience during that process.

LogicMonitor provides very wide support for just about any device that you can use in an enterprise environment. We've used it for VMware, XenServer, and Hyper-V on the hypervisor side. On the storage side, we have people using NetApp and Dell EMC. On the networking, we are using Cisco. We also have some customers running UniFi gear and Juniper. There are just a massive variety of devices that it can monitor out-of-the-box.

Which solution did I use previously and why did I switch?

LogicMonitor was a great move for us in terms of consolidating our monitoring tools. We previously used a combination of paid and open source tools to monitor our customer environments. Being able to consolidate to LogicMonitor has allowed us to save significant time in server management when managing the tool. We have also seen a lot better onboarding times for our employees coming to the environment. It has been a great gain all-around.

The customer onboarding time was cut down by a half to maybe three-quarters. As far as the employee onboarding time, they only have to learn one tool instead of having to learn multiple tools. We have consolidated our collector or data source development from probably three languages down to just PowerShell. That has been a huge gain. It's much easier to find resources that can learn or know PowerShell, so that's been fantastic.

LogicMonitor replaced Observium, Zabbix, Nagios, and SolarWinds.

How was the initial setup?

The initial setup with LogicMonitor was very straightforward. The team at LogicMonitor worked with us to deploy our first collector, then walked us through how to create groups and assign properties to the groups or devices. Most devices have very good metrics out-of-the-box, as the data sources that LogicMonitor provides are excellent for the vast majority of devices. Where we have had to create our own data sources has been with our managed services around more complex data sets, not a specific device.

In our organization, deploying to our internal systems took probably six hours. It was very easy.

What about the implementation team?

We did the initial implementation with the LogicMonitor team. They had a very straightforward strategy as far as getting it deployed. It was very easy to get our devices added in there. As we have moved forward, we have certainly learned different tips and tricks as far as how we organize devices into categories or groups in order to effectively monitor devices with minimal user interaction.

What was our ROI?

The return on investment with LogicMonitor has been excellent. We have seen a great reduction in the number of hours spent managing the tool as well as the ability to monitor a wide variety of services and systems without significant investment, in terms of time for developing custom modules or having to dissect a tool to figure out exactly what we need to do to add the functionality that we're looking for. On top of that, being able to onboard our own employees in a much faster method with only having to learn one tool instead of having to learn four or five tools has been a gain to the net positive with our onboarding process.

Our customer onboarding process is now automated. We don't have to go in and manually create a large numbers of devices in multiple platforms. We go through the process and install the collectors at the customer site, then we have templates that we utilize to deploy LogicMonitor out to those collectors. The automation with LogicMonitor has probably saved us 20 or 30 percent in time, as far as deployment to customers goes.

What's my experience with pricing, setup cost, and licensing?

As a managed services provider, the licensing model that LogicMonitor provides us is excellent. We are able to scale up and scale down as needed. The pricing is reasonable for the amount of features and support that they provide.

As a managed service provider, we have the highest level of licensing that they offer, so we don't have any extra fees. I believe there are some add-ons for some of the lower tiers of LogicMonitor service, but that's not something that we use with our agreement.

Which other solutions did I evaluate?

We found that the amount of time that we were spending on managing the tool or doing upgrades was significant. We found that the cost of LogicMonitor was less than the cost to maintain some of these open source products that we had running. The other side of that is there were some new features that we wanted to roll out to decrease our footprint as far as what we're monitoring. The time that we would have taken to develop or enable those modules in our toolsets would have had a higher cost than moving to this software as a service based product.

We evaluated a handful of options. The ability of LogicMonitor analysis as a managed service provider really shined. A lot of the other products didn't have a great MSP portal or their role-based access control was not really mature enough to handle multiple tenants. Therefore, LogicMonitor won out very quickly when we started to evaluate most of the players out there.

We looked at SolarWinds and a couple of other solutions.

What other advice do I have?

If you are looking to implement LogicMonitor for the first time, work through their available documentation. There are a couple of certifications that they offer which are very good and give you a good foothold into the process. Then, talk with people who are currently using LogicMonitor. There is a great support community out there with people who are more than willing to help.

AIOps does provide a very useful data set. They have been continually improving it. AIOps is one of those things, which is there and we use it a bit. While the dynamic thresholding is interesting, the anomaly detection is probably more a nice to have, and not more of the primary features that we use.

We have not utilized the automated discovery and deployment. With managed services, we have to keep track of how we charge customers. Generally, we have a specific list of devices that we're going to monitor, so we don't use the discovery features on LogicMonitor.

As far as monitoring platforms go, I have worked with a wide variety. I would give LogicMonitor a 10 out of 10.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

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Buyer's Guide
Download our free LogicMonitor Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2025
Buyer's Guide
Download our free LogicMonitor Report and get advice and tips from experienced pros sharing their opinions.
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