Coming October 25: PeerSpot Awards will be announced! Learn more

Infraon IMS Pros

Maharajan S - PeerSpot reviewer
VSO at Navitas Life Sciences
Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support.
View full review »
AashishGiri - PeerSpot reviewer
Chief Technology Officer at Leads Innovation
The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications.
View full review »
HP
GTM Manager at a computer software company with 201-500 employees
We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm.
View full review »
Buyer's Guide
Infraon IMS
September 2022
Learn what your peers think about Infraon IMS. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
633,572 professionals have used our research since 2012.
Srinivasa Molguri - PeerSpot reviewer
Networking Head at Birla Corporation Ltd
The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem.
View full review »
MP
System Administrator at Toyota Systems Corp
The backup, restore, and comparison features are all good.
View full review »
PA
Owner at a tech services company with 11-50 employees
The feature that I like the most and the best part is the customization.
View full review »
PK
Sales Manager at cmsit services
Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day.
View full review »

Infraon IMS Cons

Maharajan S - PeerSpot reviewer
VSO at Navitas Life Sciences
This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure.
View full review »
AashishGiri - PeerSpot reviewer
Chief Technology Officer at Leads Innovation
I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution.
View full review »
HP
GTM Manager at a computer software company with 201-500 employees
Email support is a bit slow. Once you drop an email, it takes time.
View full review »
Buyer's Guide
Infraon IMS
September 2022
Learn what your peers think about Infraon IMS. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
633,572 professionals have used our research since 2012.
Srinivasa Molguri - PeerSpot reviewer
Networking Head at Birla Corporation Ltd
The GUI is in need of improvement. It is not drag-and-drop or easy to use.
View full review »
MP
System Administrator at Toyota Systems Corp
The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved.
View full review »
PA
Owner at a tech services company with 11-50 employees
We have enquired if there are any possibilities of monitoring non-IPBS devices.
View full review »
PK
Sales Manager at cmsit services
I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D.
View full review »
Buyer's Guide
Infraon IMS
September 2022
Learn what your peers think about Infraon IMS. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
633,572 professionals have used our research since 2012.