Infraon IMS vs New Relic comparison

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Infraon IMS

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Executive SummaryUpdated on Oct 9, 2024

New Relic and Infraon IMS both compete in the field of IT monitoring solutions. New Relic seems to have the upper hand due to its extensive application and server monitoring capabilities, making it more suitable for environments requiring deep insights.

Features: New Relic provides detailed application and server monitoring, real-time transaction monitoring, SLA metrics, and alerting systems. It supports APM Synthetics and Blazemeter for SQL transactions and application performance insights. Users can share monitoring setups for collaboration. Infraon IMS offers a consolidated view for network monitoring, detailed dashboard interactions, and role-based access. It provides real-time availability insights into infrastructure but lacks depth in the application layer monitoring that New Relic offers.

Room for Improvement: New Relic could improve data privacy controls, offer more granular alert customizations, and address complex pricing tiers. Infraon IMS could benefit from AI-driven insights, an enhanced GUI, and improved reporting capabilities. It also needs better integration with non-IP-based devices and clearer licensing models.

Ease of Deployment and Customer Service: New Relic is designed for cloud environments with support for public and hybrid cloud deployments. Customers find its documentation helpful and support responsive, though there's a call for real-time communication options. Infraon IMS is effective in controlled on-premises and private cloud environments, with good customer service and technical support. The need for support is rare, indicating a stable deployment experience.

Pricing and ROI: New Relic's pricing model can be steep for smaller businesses or high data volumes but is justified by its features depth. There's a strong call for more flexible pricing options, though it provides good ROI through improved application performance and reduced debugging times. Infraon IMS has budget-friendly pricing, making it attractive for smaller setups needing essential monitoring capabilities. Its licensing is reasonable and customizable based on feature selection, offering cost-effective solutions.

To learn more, read our detailed Infraon IMS vs. New Relic Report (Updated: March 2026).

Infraon IMS vs. New Relic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Infraon IMS

Ranking in Network Monitoring Software

88th

Ranking in IT Infrastructure Monitoring

57th

Ranking in Cloud Monitoring Software

51st

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Server Monitoring (33rd)

New Relic

Ranking in Network Monitoring Software

9th

Ranking in IT Infrastructure Monitoring

9th

Ranking in Cloud Monitoring Software

5th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (4th)

Mindshare comparison

As of March 2026, in the Network Monitoring Software category, the mindshare of Infraon IMS is 0.4%, up from 0.2% compared to the previous year. The mindshare of New Relic is 1.5%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.5%
Infraon IMS	0.4%
Other	98.1%

Network Monitoring Software

Featured Reviews

it_user1631601

GTM Manager at a computer software company with 201-500 employees

Our process efficiency has improved by having all the information in one place, which has reduced manpower

The product is great. We integrated the ticketing tool with the monitoring tool. The agent ID creation is very easy when using this tool. It is so user-friendly. The user interface is good and also the pricing is great. The user interface is good, even a business user or layman can raise a ticket. They provide an all-in-one monitoring tool. If an issue happens, it gets integrated with the email, then proactively that ticket is being raised, which is good. The reporting is good. It is very clear. It is a customized report; however you want it, you can customize it. We use the solution’s role-based dashboards. The head of IT wants to use it so he can see holistically what is happening, e.g., what are the tickets being raised, what is a major issue, and what escalations are happening. There are different dashboards that are customized. For our head of IT, we made a separate dashboard. Then, for the executives, we made a separate dashboard based on time, like hourly or daily. All these reports were customized. While they didn't provide a BI dashboard, they provide a kind of graphical dashboard for whatever the issue is. Once you click on a particular ticket, it drills down to the issue, what it is and when the issue was raised. The drill down is good. It is more like a business intelligence (BI) tool. You can just scroll and zoom in. It goes deep into the issue. Once you click a particular dashboard, it will take you to the next page, then it takes you to the issue. Infraon IMS provides workflow automation for real-world use cases. This makes our work easier. It is just drag and drop (no coding) to build the workflows. For example, a particular ticket is being raised. It gets routed to three important IT executives within our team. From our team, it gets routed to the next level. The learning curve is good. Initially, there were no issues. As soon as the users saw the product, they understood what the product was. There wasn't any kind of training required for this product because it is very straightforward.

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BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly."

"Infraon IMS allows us to do several things from a single window, which is important to us."

"We have definitely seen ROI since we first implemented Infraon, three years ago, as it has given us clarity and helped us with compliance during audits."

"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."

"Being an engineering product, the customization is easy for us compared to SolarWinds and ManageEngine."

"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."

"Overall, it's a wonderful one-stop ITSM solution for infrastructure."

"The backup, restore, and comparison features are all good."

More Infraon IMS pros

"Reduced the worry in supporting live websites."

"New Relic has positively impacted my organization by making it easier to catch failures so I can resolve them quickly and take action."

"To receive all the metrics for each system regarding its application, the user in the interface for all the dashboards can type the hostname and can see all the tools in that host, it is a very powerful view."

"We all look at the data, so we are all privy to the data at the same time."

"One of the most outstanding features of any APM tool is the anomaly detection part."

"Given we have only one infrastructure guy and he can manage all of this, and a small team, everyone can use it all for different purposes."

"The versatility of the solution is its most valuable feature."

"This is one of the best tools that I have used."

More New Relic pros

Cons

"There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product."

"Email support is a bit slow. Once you drop an email, it takes time."

"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."

"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."

"We have enquired if there are any possibilities of monitoring non-IPBS devices."

"In terms of improvements, I would like to see an integrated view of Infraon IMS and Infraon Desk."

"There might be some features in other products that are currently not there in Everest IMS and can be included."

"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."

More Infraon IMS cons

"It would be nice if there were pre-made dashboards. There should be out-of-the-box options that you can have."

"It is complicated, especially in how you interpret the data that it provides."

"One issue is cost."

"There are a number of plugins that New Relic makes. It would be nice to be able to instantly integrate that with APM."

"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."

"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."

"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."

"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."

More New Relic cons

Pricing and Cost Advice

"The cost model is within our budget. I have less than 180 critical assets, but the moment that I have 1,000 assets, then the license model is totally different. I don't know whether they are capable of handling that kind of a load. They could revisit the licensing model."

"The pricing is reasonable, given the features that they provide."

"If you are looking for the best product with the best price, Infraon is the best product. We evaluated five to six products and finally felt Infraon was better because of the pricing model, especially because it was more flexible."

"Licensing is calculated on a per-user basis."

"I think that the pricing for this solution is reasonable and varies by number of devices."

"We pay for a number of devices on the accounts and since it is on-premises, we pay the maintenance charges for the year."

"The solution is cheap, but prices can go up when users grow."

"I loved this product, but we can no longer afford it, so we dropped it."

"The price of New Relic could improve. It is expensive."

"The pricing is fine."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

23%

Outsourcing Company

Financial Services Firm

Government

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

Questions from the Community

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

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Product Reports

Infraon IMS

Download Infraon IMS product report

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Also Known As

Everest IMS

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Infraon IMS offers network monitoring with real-time dashboards, customizable GUIs, and integrated tools, supporting device management and workflow automation efficiently.

Infraon IMS delivers stable performance with features tailored for easy customization and detailed network management. Users benefit from real-time monitoring through role-based dashboards and integrated ticketing tools. However, improvements in reporting, GUI usability, and AI integration are needed. Challenges include monitoring non-IPBS devices and improving connectivity visibility. Users require seamless Infraon Desk integration, ease of device addition, and enhanced topology views.

What are the key features of Infraon IMS?

Stable Performance: Provides consistent network oversight.
Customizable Dashboards: Role-based, interactive GUIs for tailored views.
Real-Time Monitoring: Comprehensive network visibility and alerts.
Workflow Automation: Streamlines operational processes.
Configuration Backup: Ensures data integrity and easy recovery.
Granular Reporting: Delivers detailed insights and analysis.
Intuitive Interface: Enhances user interaction and experience.
Quick Device Discovery: Facilitates effective network management.
Email Alerts: Keeps users informed on device status.
CSV Upload: Manages high-volume device data efficiently.

What benefits do users find in Infraon IMS?

Centralized Access: Simplifies firewall and device management.
Enhanced IT Management: Improved monitoring of uptime, downtime, and utilization.
Flexible Deployment: Support for global locations with cloud and on-premises options.
Link Monitoring Automation: Boosts operational efficiency.

In industries like IT infrastructure and data center management, Infraon IMS is utilized for network monitoring and managing key components such as leased lines and firewalls. Its capabilities aid diverse geographical locations in overseeing data centers, offering centralized monitoring and access to critical infrastructure.

EverestIMS

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Airtel, BSNL, BlackBox Corporation, ACT, Geojit, Canara Bank, Federal Bank, Corporation Bank, Birla Corporation, CESC Limited, Mphasis, GAIL, Udaan, Cowrks, SEBI, PowerGrid, ION, Summit Communications, National Information Technology Center (Nepal), Bhutan National Bank, Servion T, Greenlam, Translab Technologies, CMSIT Services, Nelco, HPCL, Navitas Life Sciences etc.

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Infraon IMS vs. New Relic