Infraon IMS vs NinjaOne comparison

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94% willing to recommend

Infraon IMS

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Executive SummaryUpdated on Aug 6, 2024

NinjaOne and Infraon IMS are both strong contenders in the IT management software market. NinjaOne is favored for its ease of use and reliable support, while Infraon IMS stands out due to its comprehensive features which users feel justify its price.

Features: NinjaOne provides valuable features such as remote monitoring, patch management, and IT documentation. Infraon IMS, on the other hand, offers extensive asset management, network discovery, and automation capabilities. Users appreciate NinjaOne's straightforward functionality, but tend to favor Infraon IMS for its more advanced feature set.

Room for Improvement: Users suggest that NinjaOne could improve its reporting capabilities and expand its integration options. For Infraon IMS, users mention a need for a more streamlined setup process and an enhanced mobile experience. Both products have areas for growth, but NinjaOne's improvements are seen as more incremental compared to Infraon IMS's broader needs.

Ease of Deployment and Customer Service: NinjaOne is noted for its quick deployment and responsive customer service. Infraon IMS, while offering good customer support, has a lengthier deployment process. Users are generally happier with NinjaOne's ease of deployment and service responsiveness.

Pricing and ROI: NinjaOne is generally seen as cost-effective with a good ROI, due to its predictable pricing model and efficient setup. Infraon IMS, while more expensive, is considered worth the investment due to its rich feature set and long-term benefits. Users find NinjaOne more budget-friendly, but those opting for Infraon IMS believe the higher cost is justified by the depth of its offerings.

To learn more, read our detailed Infraon IMS vs. NinjaOne Report (Updated: April 2025).

Infraon IMS vs. NinjaOne

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Infraon IMS

Ranking in Network Monitoring Software

87th

Ranking in Server Monitoring

28th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (60th), Cloud Monitoring Software (44th)

NinjaOne

Ranking in Network Monitoring Software

30th

Ranking in Server Monitoring

11th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (6th), Remote Access (20th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (10th), Remote Monitoring and Management (RMM) (1st), Patch Management (5th), MSP Backup (4th), Unified Endpoint Management (UEM) (8th)

Mindshare comparison

As of May 2025, in the Network Monitoring Software category, the mindshare of Infraon IMS is 0.2%, down from 0.2% compared to the previous year. The mindshare of NinjaOne is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Maharajan S

VSO at a computer software company with 501-1,000 employees

Provides data accuracy for availability and policy harmonization

The reporting capabilities are a challenge and could be improved. We have been trying to connect to it from our help desk ticketing system, because the ticketing system manages asset tracking, which has been a bit challenging for us. Otherwise, they give some reports that are okay, but we do not use them much because we work in the dashboard. This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure. I can take the report and show it to them from a compliance point of view. However, the moment we go to a SaaS model, I don't have control of the data and where the data is stored. I don't receive any complaints-based reports from the SaaS model.

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Jörg Köhler

Owner at AvalisNT AG

Enhances remote access and integration with third-party tools

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."

"We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."

"It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly."

"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."

"The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications."

"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."

"The backup, restore, and comparison features are all good."

"The feature that I like the most and the best part is the customization."

"The software's automation tools have solved critical deployment problems for small businesses."

"NinjaOne's best feature is its monitoring."

"The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing."

"The most valuable feature we have found currently is probably patch management."

"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."

"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."

"It just works as advertised and serves the purpose for which we got it."

"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."

More NinjaOne pros

Cons

"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."

"We have enquired if there are any possibilities of monitoring non-IPBS devices."

"The GUI is in need of improvement. It is not drag-and-drop or easy to use."

"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."

"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."

"There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product."

"Email support is a bit slow. Once you drop an email, it takes time."

"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."

"NinjaOne's pricing and user interface needs improvement."

"NinjaOne's dashboard could be easier to use."

"I would like to see more scripts for PowerShell commands."

"I want NinjaOne to improve the reports."

"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."

"The NinjaOne distribution server is highly dependent on an active directory."

"The network monitoring needs to be improved."

"The graphical user interface could be improved."

More NinjaOne cons

Pricing and Cost Advice

"We pay for a number of devices on the accounts and since it is on-premises, we pay the maintenance charges for the year."

"I think that the pricing for this solution is reasonable and varies by number of devices."

"The cost model is within our budget. I have less than 180 critical assets, but the moment that I have 1,000 assets, then the license model is totally different. I don't know whether they are capable of handling that kind of a load. They could revisit the licensing model."

"Licensing is calculated on a per-user basis."

"The pricing is reasonable, given the features that they provide."

"If you are looking for the best product with the best price, Infraon is the best product. We evaluated five to six products and finally felt Infraon was better because of the pricing model, especially because it was more flexible."

"The product's pricing depends on the number of PCs or devices."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"NinjaRMM uses a subscription model."

"We currently pay $1.20 per device on a monthly basis."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"The pricing is reasonable and cheaper than ConnectWise."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"Its pricing is great."

More NinjaOne pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

15%

Construction Company

11%

Real Estate/Law Firm

11%

Computer Software Company

16%

Government

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

What is your experience regarding pricing and costs for NinjaOne?

The price or licensing of NinjaOne is a little bit high.

What needs improvement with NinjaOne?

The network monitoring needs to be improved.

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Product Reports

Infraon IMS

Download Infraon IMS product report

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Also Known As

Everest IMS

No data available

Overview

Infraon IMS is used for monitoring network status, managing critical IT infrastructure, and ensuring connectivity. It helps organizations automate processes, gain network insights, and manage firewalls in private and cloud environments.

Infraon IMS is designed to assist in monitoring leased lines, switches, data center services, and devices across different environments. It provides alerts, manages assets, supports ITSM rules, and handles ticketing and incident management. With its comprehensive reporting on uptime, downtime, and memory utilization, Infraon IMS delivers detailed insights facilitating efficient infrastructure management. The platform integrates seamlessly with various systems and simplifies operations through real-time network monitoring, customizable reports, and a role-based access control system.

What are Infraon IMS's key features?

Stable Performance: Ensures reliability and efficiency in monitoring and management tasks.
Ease of Customization: Allows adjustments to meet specific requirements.
Real-Time Dashboards: Enhances usability for non-technical users through intuitive interfaces.
Role-Based Access: Facilitates secure, controlled management.
Integration Capabilities: Streamlines operations with various platforms.
Alerting Mechanisms: Improves incident response with timely notifications.
Workflow Automation: Simplifies and accelerates routine processes.
Graphical User Interface: Increases user-friendliness and insight accessibility.

What benefits or ROI can users expect?

Automated Processes: Reduces manual effort, increasing efficiency.
Network Insights: Provides detailed data for proactive management.
Comprehensive Reporting: Delivers valuable information for decision-making.
Enhanced Security: Manages firewalls and links to ensure robust security.

Infraon IMS is implemented across diverse industries to manage and monitor IT infrastructures, from small to large-scale environments. It is especially beneficial in sectors needing reliable connectivity and efficient incident management, such as telecommunications, finance, and cloud service providers. The platform aids these industries in maintaining operational continuity and optimizing resource allocation.

EverestIMS

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

Sample Customers

Airtel, BSNL, BlackBox Corporation, ACT, Geojit, Canara Bank, Federal Bank, Corporation Bank, Birla Corporation, CESC Limited, Mphasis, GAIL, Udaan, Cowrks, SEBI, PowerGrid, ION, Summit Communications, National Information Technology Center (Nepal), Bhutan National Bank, Servion T, Greenlam, Translab Technologies, CMSIT Services, Nelco, HPCL, Navitas Life Sciences etc.

Status Pros, Mitchell and Company

Infraon IMS vs. NinjaOne