IBM Cloud Identity Service Reviews

What is our primary use case?

If I remember correctly, it's been a bit of time, the IBM Cloud Identity Service is used for authentication identity on other cloud solutions and IBM Cloud Identity Connect is on-premise, it's more of a hybrid type environment. These two solutions can work together, a bridge between them does exist.

What is most valuable?

One of the most valuable features of IBM Cloud Identity Service is that it delivers integrations with the commercial SaaS software that's available.

What needs improvement?

IBM Cloud Identity Service is going in the right direction with the product. They need to keep building out the integrations and having the library is very critical.

For how long have I used the solution?

I have been using IBM Cloud Identity Service for approximately two and a half years.

What do I think about the stability of the solution?

IBM Cloud Identity Service is highly stable.

What do I think about the scalability of the solution?

I have found IBM Cloud Identity Service to be highly scalable. It can handle thousands of users. IBM solutions are truly enterprise-grade. You don't find a lot of use cases for small businesses, or even sometimes medium businesses, the price point does not fit smaller businesses. The implementation effort, it's hard to find that cost-benefit.

How are customer service and support?

The IBM support is very good. My experience is very positive. When comparing IBM's support to other big vendors, IBM is good.

How was the initial setup?

The difficulty level of the implementation depends on the use cases that you have and your organization's security hierarchy and needs. Some of the factors of complexity can be the size of the organization, the number of employees, and the levels in your security hierarchy you have. All of these factors can increase the complexity.

What about the implementation team?

The solution is low maintenance. 

What's my experience with pricing, setup cost, and licensing?

The price of the solution is expensive for non-enterprise companies. IBM's always going to be a little more expensive, you're going to be paying a premium. However, depending on the organization's needs, there's probably a benefit there to do even with the price being the way it is.

What other advice do I have?

My advice to others is to ensure that you have an inventory of the applications that you want to authenticate and that you're looking for the solution that has the most coverage out of the box. I rate IBM Cloud Identity Service an eight out of ten.

What is our primary use case?

What is most valuable?

What needs improvement?

For how long have I used the solution?

What do I think about the stability of the solution?

What do I think about the scalability of the solution?

How are customer service and support?

What about the implementation team?

What other advice do I have?

Which deployment model are you using for this solution?