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IBM Cloud Identity Service Reviews

Vendor: IBM
4.0 out of 5
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What is IBM Cloud Identity Service?

Whether your applications are custom, your business processes complex, or you're looking for world-class professional services and project management to coordinate each step of your project, IBM Cloud Identity Service is uniquely suited to serve organizations with out-of-the box challenges.

Get the Identity and Access Management as a Service (IDaaS) (IAMaaS) Buyer's Guide and find out what your peers are saying about IBM Cloud Identity Service, Microsoft Entra ID, IBM Security Verify Access and more!
IBM Cloud Identity Service is the #31 ranked solution in top Identity and Access Management as a Service providers. PeerSpot users give IBM Cloud Identity Service an average rating of 8.0 out of 10. IBM Cloud Identity Service is most commonly compared to Microsoft Entra ID: IBM Cloud Identity Service vs Microsoft Entra ID.
Buyer's Guide
Identity and Access Management as a Service (IDaaS) (IAMaaS)
July 2025
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IBM Cloud Identity Service mindshare

As of July 2025, the mindshare of IBM Cloud Identity Service in the Identity and Access Management as a Service (IDaaS) (IAMaaS) category stands at 0.5%, up from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Identity and Access Management as a Service (IDaaS) (IAMaaS)
 
 
Key learnings from peers

Valuable Features

  • "It is stable. We can automate many of our daily operations with it, and we don't have to manage many things manually."
  • "One of the most valuable features of IBM Cloud Identity Service is that it delivers integrations with the commercial SaaS software that's available."
  • "It is multiple identity and access management, so all of the applications are valuable. It's also part of the automated process."

Room for Improvement

  • "Everything can be more stable and secure. There could also be more account features. I would like to be able to do more things through it to manage users' accounts."
  • "IBM Cloud Identity Service is going in the right direction with the product. They need to keep building out the integrations and having the library is very critical."
  • "The initial setup is complex, it's not straightforward. It takes months because it's not straightforward."

Pricing

  • "The price of the solution is expensive for non-enterprise companies. IBM's always going to be a little more expensive, you're going to be paying a premium. However, depending on the organization's needs, there's probably a benefit there to do even with the price being the way it is."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Identity and Access Management as a Service (IDaaS) (IAMaaS) Buyer's Guide for additional reliable information.

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Learn more about IBM Cloud Identity Service

IBM Cloud Identity Service can be designed to help with the full lifecycle of implementation and operations, including discovery, planning, project management, integration engineering and more – expertly delivered by IBM's global staff of identity professionals.

IBM Cloud Identity Service customers

Baxter Healthcare, 

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Product Categories

Product Categories
Identity and Access Management as a Service (IDaaS) (IAMaaS)

Popular Comparisons

Popular Comparisons
Microsoft Entra ID vs IBM Cloud Identity Service Logo
Microsoft Entra ID vs IBM Cloud Identity Service
IBM Security Verify Access vs IBM Cloud Identity Service Logo
IBM Security Verify Access vs IBM Cloud Identity Service
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IBM Cloud Identity Service reviews

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PeerSpot user
Chief Technology Officer at a computer software company with 51-200 employees
Verified user of IBM Cloud Identity Service
Jan 9, 2022
Excellent support, beneficial integration, and low maintenance

Pros

"One of the most valuable features of IBM Cloud Identity Service is that it delivers integrations with the commercial SaaS software that's available."

Cons

"IBM Cloud Identity Service is going in the right direction with the product. They need to keep building out the integrations and having the library is very critical."

What is our primary use case?

If I remember correctly, it's been a bit of time, the IBM Cloud Identity Service is used for authentication identity on other cloud solutions and IBM Cloud Identity Connect is on-premise, it's more of a hybrid type environment. These two solutions can work together, a bridge between them does exist.

What is most valuable?

One of the most valuable features of IBM Cloud Identity Service is that it delivers integrations with the commercial SaaS software that's available.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (451 words)
AS
Head of Advisory at a tech company with 501-1,000 employees
Verified user of IBM Cloud Identity Service
Mar 29, 2020
All of its features are valuable but the support needs improvement

Pros

"It is multiple identity and access management, so all of the applications are valuable. It's also part of the automated process."

Cons

"The initial setup is complex, it's not straightforward. It takes months because it's not straightforward."

What is most valuable?

It is multiple identity and access management, so all of the applications are valuable. It's also part of the automated process.

What needs improvement?

The support needs improvement. 

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (191 words)
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PeerSpot user
Responcible specialist at a tech services company with 51-200 employees
Verified user of IBM Cloud Identity Service
Feb 10, 2022
Stable and helpful for many of our daily operations

Pros

"It is stable. We can automate many of our daily operations with it, and we don't have to manage many things manually."

Cons

"Everything can be more stable and secure. There could also be more account features. I would like to be able to do more things through it to manage users' accounts."

What is our primary use case?

We use it for all user management jobs. We also use it for some of the SAP requirements.

It is a cloud-based solution, and we are using its latest version.

What is most valuable?

It is stable. We can automate many of our daily operations with it, and we don't have to manage many things manually.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (242 words)