Multifunctional, scalable, and stable platform for virtual office setups, online meetings, and video conferencing
Pros and Cons
"Zoom has a variety of functions, including setting up virtual offices and virtual office hours. It's a stable and scalable platform with good chat support."
"Making Zoom Phone available in all countries is recommended. It would have been good to connect with people outside using Zoom Phone."
What is our primary use case?
We use Zoom for online meetings, office setup, and video conferencing.
We also set up Zoom as a virtual office. We have different people who work from home. People log in at 9:30 in the morning, and they're online until 6:15 in the evening.
What is most valuable?
I wanted to set up a virtual office and work-from-home scenarios, and this is where I found Zoom to be good. It helps me and the company do remote work by setting up a virtual office, with all of us present for the entire working hours.
I'm not sure if GoTo Meeting, Cisco Webex, and other solutions have the virtual office setup option. They could be good for webinars, but I'm not sure how good they are in really setting up a virtual office, or if that option's even available.
What needs improvement?
What could be better or what could be improved in Zoom is allowing us to log in and connect to people through Zoom phone. In some countries, they allow it, but here in India, they don't. There are a number of times people are outside, and it would have been good if I can connect with them using Zoom Phone.
For how long have I used the solution?
I've been using Zoom for almost a year.
What do I think about the stability of the solution?
Zoom is stable solution.
What do I think about the scalability of the solution?
Zoom is scalable. I don't see any challenge on scalability from this solution.
How are customer service and support?
I've reached out to the Zoom technical support team, particularly via chat. I've received good response from them, so whenever I need inputs from them, I just need to contact them via chat.
Which solution did I use previously and why did I switch?
I was using Microsoft Teams, but I could not set up the rooms the way I wanted, so I decided to move to Zoom from Microsoft Teams.
How was the initial setup?
Zoom installation is straightforward.
What about the implementation team?
I implemented this myself, so in-house.
What's my experience with pricing, setup cost, and licensing?
I pay yearly for the Zoom license.
Which other solutions did I evaluate?
I evaluated Microsoft Teams, Cisco Webex, Skype for Business, GoTo Webinar, GoTo Meeting, and Zoho Meeting.
What other advice do I have?
Zoom is a cloud-based solution. We're using the latest edition of this solution.
We have 10 users of this platform in our company, but we're not planning to increase the number of users. It's enough.
I do the deployment and maintenance of this solution myself. I don't need a technical team to do it.
I can recommend Zoom to other people who may want to start using it.
I'm giving Zoom a rating of nine out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: I am a real user, and this review is based on my own experience and opinions.