We performed a comparison between Fortinet FortiToken and UserLock based on real PeerSpot user reviews.
Find out in this report how the two Authentication Systems solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Its ease of installation is most valuable. It took me five minutes, and it was up and running. It didn't take me that long. The installation on the cell phones is pretty simple."
"I would rate the overall solution an eight out of ten. The solution is a smart product that anyone can easily access and manage. The solution is a good product for multi-factor authentication and to secure remote authentication in the corporate environment."
"The integrated Fortinet security with the app that allows you to easily do the two-factor authentication is most valuable."
"Fortinet FortiToken is used for double factor authentication."
"Its ease of use is most valuable. It is simple to use and can be deployed out-of-the-box. It is quite a mature product with all the required features."
"Bangladesh is a price-sensitive market, and FortiToken is popular because it's more affordable than the Palo Alto and Cisco authentication solutions. Fortinet has a local director for Bangladesh, so they can deliver solutions to customers quickly."
"The initial setup is easy. You receive a QR code via email, scan it, and add it. No complicated procedures involved."
"FortiToken is available in a soft or hard token factor, so there's some flexibility in that. Beyond that, I would say it is a stable solution that has worked for us."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"The most valuable features are two-factor authentication and real-time logon monitoring."
"Configuration can be confusing due to the lack of community and context-sensitive help. We've had to rely on technical support, which slows down the setup process."
"Its reporting should be better. The reporting feature is missing. I don't have any reporting of who has done what, what has failed, and what didn't work."
"We can only use the tool with the FortiToken Mobile app."
"Support is a pain point in Bangladesh because there aren't many experienced Fortinet engineers in this country. It's easier to find one certified in Cisco, Palo Alto, or Juniper."
"The problem is that our customers create budgets annually based on the figures at the beginning of the fiscal year. Our customers get annoyed when the price is adjusted in the middle of the year. I understand that it's a difficult time, and price increases make sense for hardware devices. However, FortiToken is a software product, so it shouldn't be affected by factors like chip shortages or supply chain issues. Software solutions should have more transparent and predictable pricing."
"The solution could introduce a mobile application instead of a physical product."
"You need your mobile just to enroll the tokens, and sometimes, it's difficult to use for someone who is not knowledgeable"
"I would like to see if FortiToken can integrate with Office 365 mail to support the same two-factor authentication experience that I have with ESET. With ESET, when a user logs in, they are easily directed to the ESET authentication page, where they are prompted to enter their OTP after supplying their username and password. I understand from support that FortiToken cannot do this with email integration. That's why I opted for ESET."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
Earn 20 points
Fortinet FortiToken is ranked 4th in Authentication Systems with 20 reviews while UserLock is ranked 11th in Authentication Systems. Fortinet FortiToken is rated 8.2, while UserLock is rated 10.0. The top reviewer of Fortinet FortiToken writes "A stable and scalable solution that provides an affordable and perpetual license". On the other hand, the top reviewer of UserLock writes "Affordable, easy to use, and integrates well with Active Directory". Fortinet FortiToken is most compared with Fortinet FortiAuthenticator, Microsoft Entra ID, Cisco Duo, Yubico YubiKey and RSA SecurID, whereas UserLock is most compared with Cisco Duo, Microsoft Entra ID, Fortinet FortiAuthenticator, Silverfort and Aruba ClearPass. See our Fortinet FortiToken vs. UserLock report.
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