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Fortinet FortiToken vs UserLock comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiToken
Ranking in Authentication Systems
6th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
32
Ranking in other categories
No ranking in other categories
UserLock
Ranking in Authentication Systems
30th
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Access Management (34th)
 

Mindshare comparison

As of October 2026, in the Authentication Systems category, the mindshare of Fortinet FortiToken is 2.1%, down from 5.2% compared to the previous year. The mindshare of UserLock is 1.1%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems Mindshare Distribution
ProductMindshare (%)
Fortinet FortiToken2.1%
UserLock1.1%
Other96.8%
Authentication Systems
 

Featured Reviews

Ahmed Auf - PeerSpot reviewer
Cybersecurity SNB Technical Manager at a tech services company with 51-200 employees
Has strengthened user authentication and remains reliable despite recent license transfer limitations
I love to work with Fortinet FortiToken because it's easy to configure with any user and with FortiAuthenticator. We uploaded it and use it for any authentication with any user, with integration with any device. With FortiAuthenticator, we integrated it with any server, such as Active Directory, and use the token for VPN and other purposes. In the future, we ask customers to use it with FortiAuthenticator, not just the token, as it provides better integration capabilities. When we buy a specific Fortinet FortiToken, we use it on FortiGate only. Fortinet FortiToken provides very important security benefits because it is used to manage FortiGate from outside, exclusively with Fortinet FortiToken. Without Fortinet FortiToken, administrators cannot use or add admin privileges or manage it from outside, as this could lead to attacks or malicious activity.
Bill H. - PeerSpot reviewer
Information Technology at City Of Keizer
Affordable, easy to use, and integrates well with Active Directory
The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home. It’s not that I mind not having two factors, but I do get that question from time to time from some of our users who think it would be really useful. From what I’ve heard, they’re working on it and it should be coming in the next version so that’s great news.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Stability-wise, I rate the solution a ten out of ten."
"One of the product's most valuable features is its ease of use."
"The most valuable feature of the solution is its mobile application. It is particularly beneficial as it eliminates the need for hardware management."
"If you're looking for a fast installation, easy deployment, and not much maintenance, this is the solution to go for, but the only thing is that it is good for Fortinet."
"Bangladesh is a price-sensitive market, and FortiToken is popular because it's more affordable than the Palo Alto and Cisco authentication solutions. Fortinet has a local director for Bangladesh, so they can deliver solutions to customers quickly."
"The token-based authentication is good and modern aspect."
"Fortinet FortiToken is used for double factor authentication."
"The product provides secure access to our internal server."
"UserLock was pretty easy to set up and simple to use, and the documentation covered everything."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"The most valuable features are two-factor authentication and real-time logon monitoring."
"It is affordable, integrates easily with Active Directory, and is simple to install and maintain."
 

Cons

"We can only use the tool with the FortiToken Mobile app."
"I would like to see the product improvements in dynamic VLAN pooling. Specifically, when users are assigned different VLANs based on their SSID, ensuring no unintended lateral traffic between users would enhance security and efficiency."
"Fortinet support has some room for improvement. It has taken a long time to resolve some issues or find a workaround."
"Its reporting should be better. The reporting feature is missing. I don't have any reporting of who has done what, what has failed, and what didn't work."
"However, when it comes to the number of users, it is very scalable in terms of being able to cater to a small environment of five users versus 100,000, but in my opinion, when you have to migrate as your environment grows, it's not very scalable."
"I do not have any notes for improvement."
"Configuration can be confusing due to the lack of community and context-sensitive help. We've had to rely on technical support, which slows down the setup process."
"The tool could be a little cheaper."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
 

Pricing and Cost Advice

"From an Indian perspective, it's definitely costlier."
"On a scale of one to ten, where one is the cheapest, and ten is the highest, I rate the pricing an eight."
"The pricing is not very high, so I'd rate it around six out of ten, where one is high and ten is low."
"The platform's licensing cost is reasonable for our organization."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six out of ten."
"Overall, it's cheaper than other solutions. Of course, we evaluated it five years back, and I haven't checked to see its current market position, but one reason we adopted FortiToken is its lower cost of ownership relative to other solutions we evaluated."
"It is included as part of our firewall license."
"The solution’s price is good."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
Comms Service Provider
10%
Construction Company
9%
Healthcare Company
7%
Financial Services Firm
7%
Comms Service Provider
19%
Construction Company
15%
Financial Services Firm
9%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise5
Large Enterprise9
No data available
 

Questions from the Community

What needs improvement with Fortinet FortiToken?
Fortinet FortiToken is not easy to change because after installing it on one person, it can be transferred to another, but we need support and cannot self-manage it. If we could self-manage transfe...
What is your primary use case for Fortinet FortiToken?
Fortinet FortiToken is primarily used for VPN access to the internet, which is the main use case for my clients and me.
What advice do you have for others considering Fortinet FortiToken?
We use Fortinet and their products. I understand your points about Fortinet FortiToken. It is easy to integrate Fortinet FortiToken with solutions such as FortiGate, FortiAuthenticator, or FortiClo...
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Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about Fortinet FortiToken vs. UserLock and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.