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Fortinet FortiToken vs UserLock comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiToken
Ranking in Authentication Systems
4th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
30
Ranking in other categories
No ranking in other categories
UserLock
Ranking in Authentication Systems
20th
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Access Management (25th)
 

Mindshare comparison

As of August 2025, in the Authentication Systems category, the mindshare of Fortinet FortiToken is 5.8%, down from 7.1% compared to the previous year. The mindshare of UserLock is 1.1%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems
 

Featured Reviews

Sachin Vinay - PeerSpot reviewer
Facilitates secure 2FA for admins, facilitates OTP generation, and enhances security
One suggestion is to develop a more user-friendly solution that is cost-effective so that a hardware-based solution can be provided to all users using VPN services or any configuration service requiring confidentiality. This would allow for broader distribution among a larger number of system admins and software engineers, which is currently not feasible with the existing hardware-only approach.
Bill H. - PeerSpot reviewer
Affordable, easy to use, and integrates well with Active Directory
The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home. It’s not that I mind not having two factors, but I do get that question from time to time from some of our users who think it would be really useful. From what I’ve heard, they’re working on it and it should be coming in the next version so that’s great news.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is simple and similar to Google Authenticator. It follows time-based authentication. We use it for hardware and software in one environment. The tool offers simple and fast authentication for SSL."
"Bangladesh is a price-sensitive market, and FortiToken is popular because it's more affordable than the Palo Alto and Cisco authentication solutions. Fortinet has a local director for Bangladesh, so they can deliver solutions to customers quickly."
"FortiToken is integrated with FortiClient solution for users working from home, providing an additional layer of security by sending OTPs for authentication."
"It provides me with the token so that I can do the Multi-Factor Authentication."
"Their resolution time is timely, and they provide solutions efficiently."
"Overall, I give the product a nine out of ten."
"Fortinet FortiToken is used for double factor authentication."
"We like the mobile FortiToken."
"The most valuable features are two-factor authentication and real-time logon monitoring."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
 

Cons

"I'm not sure if it's already available, however, I wonder if there's an option to have it sent to my email address instead of having it on the mobile app."
"Fortinet FortiToken should improve its push notifications."
"Maybe the price could be improved, and the integration could be better. But the integration is different from the authenticator side."
"The Fortinet FortiToken server doesn't have centralized integration with other Fortinet tools and third-party tools."
"The solution could introduce a mobile application instead of a physical product."
"Fortinet FortiToken could be lower for some markets."
"One suggestion is to develop a more user-friendly solution that is cost-effective so that a hardware-based solution can be provided to all users using VPN services or any configuration service requiring confidentiality."
"The problem is that our customers create budgets annually based on the figures at the beginning of the fiscal year. Our customers get annoyed when the price is adjusted in the middle of the year. I understand that it's a difficult time, and price increases make sense for hardware devices. However, FortiToken is a software product, so it shouldn't be affected by factors like chip shortages or supply chain issues. Software solutions should have more transparent and predictable pricing."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
 

Pricing and Cost Advice

"The pricing is not very high, so I'd rate it around six out of ten, where one is high and ten is low."
"I would rate the pricing as an eight out of ten. We purchased the solution at a reasonable price in 2019."
"Fortinet FortiToken is not an expensive solution."
"The platform's licensing cost is reasonable for our organization."
"The solution’s pricing is moderate and reasonable."
"Although the platform is relatively expensive, it offers significant value. I rate the pricing a nine out of ten."
"On a scale of one to ten, where one is the cheapest, and ten is the highest, I rate the pricing an eight."
"It is included as part of our firewall license."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Government
7%
Comms Service Provider
6%
Financial Services Firm
6%
Government
15%
University
7%
Manufacturing Company
7%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Fortinet FortiToken?
The solution is simple and similar to Google Authenticator. It follows time-based authentication. We use it for hardware and software in one environment. The tool offers simple and fast authenticat...
What needs improvement with Fortinet FortiToken?
In my opinion, Fortinet FortiToken can be improved based on specific requirements. We will suggest solutions based on customer requirements and price availability.
What is your primary use case for Fortinet FortiToken?
I use Fortinet FortiToken for authentication and multi-factor authentication (MFA). I utilize Fortinet FortiToken's ability to integrate seamlessly with Fortinet platforms such as Fortinet FortiGat...
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Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about Fortinet FortiToken vs. UserLock and other solutions. Updated: July 2025.
865,484 professionals have used our research since 2012.