UserLock Reviews

We needed to strengthen our access security after being hit by a ransomware attack. Implementing two-factor authentication for all users was at the top of the priority list. We were looking for an affordable and easy-to-use 2FA solution.

For the Police Department, regulations and mandates already required the use of two factors to protect information. To comply, the Department had implemented Duo 2FA, but the solution wasn’t very easy to set up or user friendly. Therefore a new solution was sought that could be easily deployed across all user and administrative accounts, from all departments.

It is affordable, integrates easily with Active Directory, and is simple to install and maintain. It’s basically an IT Manager’s dream. Deployment and implementation were flawless. I received zero complaints from end-users.

UserLock has allowed us to have one single 2FA solution for all of our users. Its ease of use has saved the IT Department a lot of time onboarding and managing 2FA.

Real-time visibility allows us to see who’s connected, when and from where, and to react immediately in case of unusual events.

The most valuable features are two-factor authentication and real-time logon monitoring.

Two-factor authentication: UserLock can be configured to support various types of authenticators such as hardware security keys, mobile-based authentication, and programmable tokens. Because the police department patrol group is always on the move, we needed fast and convenient strong authentication. We chose the YubiKey from Yubico. Other users can choose between their smartphone and a programmable token called Token2.

Real-time logon monitoring: visibility to see who’s connected, when and from where, all us to react immediately in case of unusual events.

The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home.

It’s not that I mind not having two factors, but I do get that question from time to time from some of our users who think it would be really useful. From what I’ve heard, they’re working on it and it should be coming in the next version so that’s great news.

We have been using UserLock for a two years.

We used Duo, which costs more and was more complex to implement. UserlLock integrates seamlessly with Microsoft Active Directory and has a simple user interface.

You will be hard-pressed to find better pricing.

We evaluated Duo and a few other options.

We needed a simple solution to enable admin multi-factor authentication on our internal Windows network, and a consultant recommended UserLock because he had previously implemented it at another company. UserLock also monitors logins on all tracked devices, telling you if the sign-in was successful or not. 

We previously didn't have multi-factor authentication on our local admin access for our network. Now we do.

We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice.

I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process.

I've only been using UserLock for two months.

We haven't had any stability issues yet.

I believe UserLock will be able to scale to match our projected growth in the next 10 years.

I haven't had to contact support, so that's pretty good.

Positive

We didn't have a solution for multi-factor authentication before.

UserLock was pretty easy to set up and simple to use. The documentation covered everything. The entire deployment took around 30 minutes to an hour.

The vendor worked with our in-house team. 

I can't quantify the benefits, but UserLock provides added security that some of our client companies require for compliance.

The pricing was great compared to other products we looked at.

We looked a little at other options but nothing specific.

I rate UserLock 10 out of 10. It has been a good experience so far.