Datto Remote Monitoring and Management OverviewUNIXBusinessApplication

Datto Remote Monitoring and Management is the #6 ranked solution in top Remote Monitoring and Management Software. PeerSpot users give Datto Remote Monitoring and Management an average rating of 7.2 out of 10. Datto Remote Monitoring and Management is most commonly compared to Microsoft Endpoint Configuration Manager: Datto Remote Monitoring and Management vs Microsoft Endpoint Configuration Manager. Datto Remote Monitoring and Management is popular among the small business segment, accounting for 44% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 24% of all views.
Datto Remote Monitoring and Management Buyer's Guide

Download the Datto Remote Monitoring and Management Buyer's Guide including reviews and more. Updated: December 2022

What is Datto Remote Monitoring and Management?

Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

Datto Remote Monitoring and Management was previously known as Autotask EM, Autotask Endpoint Management, Datto RMM.

Datto Remote Monitoring and Management Customers

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru

Datto Remote Monitoring and Management Video

Archived Datto Remote Monitoring and Management Reviews (more than two years old)

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Dan Gospe - PeerSpot reviewer
Chief Operating Officer, and HIPAA Privacy Officer at dmi Networking
Real User
The best features with the best Mac support
Pros and Cons
  • "AEM support is great for Macs."
  • "The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."
  • "We would like to see a little more functionality when monitoring network devices, such as switches and routers."
  • "Be prepared to spend a lot of time on conversions if you have a lot of clients."

What is our primary use case?

We manage dental clients with our MSP model. We use Autotask Endpoint Management to maintain, monitor, and connect to over 1500 devices. AEM will alert us based upon customized alerts that we have set up, as well as some of the built-in alerts which come with it. We are able to have high level alerts text the on-call technician's phone and respond to downed servers very quickly. 

This service also tells us when servers are running hot and are ready for dust to be blown out.

How has it helped my organization?

  • AEM improved our organization as we switched from N-able. N-able had very poor Mac support, and since we have a lot of Macs, AEM came in handy as their support is great for Macs. 
  • It shaved off some costs. Although, it is pretty comparable in pricing to N-able. 
  • We like their support team much more than N-able.

What is most valuable?

The alerting system: It helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc.

We also find the scripting to be very valuable. Instead of some proprietary scripting language, such as what is seen in N-able, we are able to run batch files, PowerShell, and many other types of scripts.

What needs improvement?

We would like to see a little more functionality when monitoring network devices, such as switches and routers. 

While there is some simple SNMP monitoring of these devices, you can't dig into the traffic stats of the individual ports of switches (as far as I am aware). The setup of SNMP devices is pretty confusing and requires a lot of research as to what certain codes mean. This could definitely be streamlined a bit.

Buyer's Guide
Datto Remote Monitoring and Management
December 2022
Learn what your peers think about Datto Remote Monitoring and Management. Get advice and tips from experienced pros sharing their opinions. Updated: December 2022.
656,474 professionals have used our research since 2012.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

None at all

What do I think about the scalability of the solution?

None at all.

How are customer service and support?

Tech support has been really good whenever we have had an issue, which is very uncommon.

Which solution did I use previously and why did I switch?

We used N-able prior to AEM. We switched because we bought several products from them that we were not satisfied with, but were unable to cancel. Also, their sales team was very high pressure. 

Finally, the cost for onboarding new licenses was expensive and we needed loans to cover new professional licenses. AEM is a lot more scalable as you just pay per agent instead of having to purchase expensive licenses.

How was the initial setup?

The initial setup is straightforward. All you need is admin rights on the server to push out the agent on a domain. 

If the client is not on a domain, we would send them a small batch file to add an administrative user that we could then use to push it out over the network. It was a little cumbersome for those clients not on a domain.

What about the implementation team?

We conducted the implementation all in-house.

What was our ROI?

Less than six months.

What's my experience with pricing, setup cost, and licensing?

Be prepared to spend a lot of time on conversions if you have a lot of clients. 

We had to pay out some overtime for a few problematic sites. Sites on domain networks are incredibly easy to install. We learned a few tricks that streamlined the process, but in the beginning, it was a bit tedious. 

Which other solutions did I evaluate?

We used N-able and Kaseya in the past. We also demoed LabTech. 

We felt that AEM had the best features with the best Mac support.

What other advice do I have?

It is a great piece of software, so if you are on the fence, I would trial it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Datto Remote Monitoring and Management Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2022
Buyer's Guide
Download our free Datto Remote Monitoring and Management Report and get advice and tips from experienced pros sharing their opinions.