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ConnectWise RMM vs SolarWinds NPM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
ConnectWise RMM enhances efficiency and IT management by automating tasks, reducing downtime, and enabling easy software deployment and remote access.
Sentiment score
7.2
SolarWinds NPM enhances infrastructure visibility, delivering cost reductions, faster issue resolution, and significant ROI through optimized resource management.
It saves probably more than 50% of the time that would have been required, likely around 75%.
The return on investment is significant as the solution effectively reduces costs while being worth its expense.
 

Customer Service

Sentiment score
8.3
ConnectWise RMM's support is praised for its 24/7 availability and expertise, though some experience remote communication issues.
Sentiment score
6.9
SolarWinds NPM support gets mixed reviews, praised for expertise yet noted for delays and aggressive sales tactics.
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
If there is no timely response, getting a resolution is more difficult.
We had contact with SolarWinds regarding the implementation, and they were helpful.
They have good technical support.
 

Scalability Issues

Sentiment score
8.2
ConnectWise RMM offers scalable SaaS solutions, efficiently managing diverse environments and thousands of endpoints for flexible client requirements.
Sentiment score
6.9
SolarWinds NPM is scalable, adapts well to infrastructures, but may face performance and cost issues on virtual platforms.
SolarWinds NPM is scalable and effective in handling large network infrastructures.
 

Stability Issues

Sentiment score
9.1
ConnectWise RMM is highly praised for stability, with reliable agents and minimal maintenance, often rated ten out of ten.
Sentiment score
7.5
SolarWinds NPM is stable with issues from server limits and bugs, resolved through updates and proper configuration.
The NPM product is stable, particularly when used for simple network monitoring.
 

Room For Improvement

ConnectWise RMM needs better automation, customizable dashboards, and improved query flexibility, with reasonable pricing but room for enhancement.
SolarWinds NPM users report issues with network discovery, UI features, costs, automation, support, and security improvements are needed.
The pricing for ConnectWise RMM is reasonable.
Customers have given feedback about the delayed response times from the technical team.
SolarWinds needs to upscale on observability and add full-fledged observability features, including security features.
Features such as taking backup of the devices or configurations of the devices can be included in further versions of SolarWinds NPM.
 

Setup Cost

ConnectWise RMM provides flexible pricing, with costs starting at $2.50 per endpoint, including valuable NOC and help desk services.
SolarWinds NPM pricing varies by setup size, with initial costs, tiered licensing, and maintenance fees influencing total expenses.
PRTG's package offers all features in one bundle, which is cost-effective.
The solution is considered expensive.
 

Valuable Features

ConnectWise RMM enhances efficiency with robust patch management, remote access, automation, and intuitive integration for comprehensive network visibility.
SolarWinds NPM offers ease of deployment, real-time monitoring, customizable alerts, and user-friendly design for efficient network management.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
It provides a detailed overview of the network, which is valuable.
SolarWinds NPM has specific modules for monitoring different network capabilities, which provides rich features for carrying out specific tasks.
The most valuable feature for us is the database performance analyzer, which we use a lot.
 

Categories and Ranking

ConnectWise RMM
Ranking in Network Monitoring Software
66th
Ranking in IT Infrastructure Monitoring
49th
Ranking in Cloud Monitoring Software
36th
Average Rating
8.0
Reviews Sentiment
8.2
Number of Reviews
6
Ranking in other categories
Server Monitoring (21st), IT Alerting and Incident Management (15th), Remote Monitoring and Management (RMM) (7th), Patch Management (25th), Unified Endpoint Management (UEM) (17th)
SolarWinds NPM
Ranking in Network Monitoring Software
3rd
Ranking in IT Infrastructure Monitoring
4th
Ranking in Cloud Monitoring Software
7th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
159
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Network Monitoring Software category, the mindshare of ConnectWise RMM is 0.1%, up from 0.0% compared to the previous year. The mindshare of SolarWinds NPM is 4.4%, down from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
SolarWinds NPM4.4%
ConnectWise RMM0.1%
Other95.5%
Network Monitoring Software
 

Featured Reviews

JonMcWilliams - PeerSpot reviewer
An agent-based solution that monitors and manages various networks but lacks support
Once you've established the client in the RMM tool, you create the site. Setting up the site can be a bit onerous because of the recent changes, which we need to learn. However, once it's set up, deploying the agent is extremely simple and straightforward. It's as easy as using a URL that people can visit, which will automatically determine the environment and download the necessary components. The initial setup can be somewhat challenging. If it's a new site, it'll probably take me about an hour to set it up. It's a matter of getting familiar with the process. As far as deploying the agents to the individual endpoints is concerned, that's literally minutes. Customers can do that themselves. A few of us can do set up the initial site. Anyone can handle the agents deployment. In our case, it's quite doable even by sending the URL to the customer.
Tochukwu Uzomba - PeerSpot reviewer
Rich modular monitoring capabilities offer tailored monitoring needs with good support
SolarWinds NPM is used for monitoring different solutions like database, infrastructure, and network performance. Each of these requires separate solutions, and SolarWinds provides modular options for monitoring Based on my experiences, SolarWinds NPM can handle large network infrastructures…
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Performing Arts
13%
Computer Software Company
11%
Comms Service Provider
10%
Educational Organization
8%
Manufacturing Company
10%
Computer Software Company
10%
Financial Services Firm
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business59
Midsize Enterprise33
Large Enterprise84
 

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?
There are different subscriptions available for ConnectWise RMM that you can choose from. Essentially, our endpoint costs around two dollars and fifty cents per endpoint per month. If we opt for a ...
What needs improvement with Continuum Command?
The pricing for ConnectWise RMM is reasonable, and I feel that we're getting good value for the dollars that we're spending even though I don't have anything to compare it against.
What is your primary use case for Continuum Command?
As an MSP, we utilize ConnectWise RMM for the management of our client environment.
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or kind of devices (network devices, servers, something else). Some tools are better for only network devices while others are better for a cloud monitoring...
What is the best network monitoring software for large enterprises?
We are partners with SolarWinds and we sell a lot of Network management to large enterprises also because of scalability, products like Network Performance Monitor & Netflow Traffic Analyzer ar...
 

Also Known As

Continuum Command, Continuum RMM
Solarwinds Network Performance Monitor, SolarWinds Network Bandwidth Analyzer
 

Overview

 

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
Microsoft, Federal Express, Hewlett-Packard, and MasterCard
Find out what your peers are saying about ConnectWise RMM vs. SolarWinds NPM and other solutions. Updated: October 2025.
869,566 professionals have used our research since 2012.