ConnectWise RMM vs Tanium comparison

"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."

"The most valuable feature is the patching solution."

"The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc."

"It enables us to respond to issues quickly and efficiently."

"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."

"The most valuable features of this solution are the consolidation of all historical data on device endpoints, security drivers, firmware, and Software version gaps."

"I like the fact that you can create patching campaigns depending on the area of your network that you want to address first. I like the ability it has to make several campaigns that work in parallel."

"When I push a quick update, it's done right away, and I can rescan immediately to confirm completion within minutes."

"The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization."

"Tanium's most valuable features are patch management, inventory, and distribution software."

"I would say Tanium is the best tool for vulnerability management."

"The product is granular and can build complex roles compared to other EDR vendors."

"Threat hunting is a very good feature on Tanium. We have just started using it and have not used it extensively."

"The initial setup with ConnectWise RMM is painful, to be completely honest. The pain points during the initial setup with ConnectWise RMM include the migration from Automate to RMM being very time-consuming and the process not being as straightforward as indicated."

"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."

"The solution could improve by offering better overall management and dashboards."

"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."

"It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs."

"If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up."

"I would like to have more integrations and custom plugins to input. Integration is always a big deal in a lot of different environments."

"We had some issues with the solution's OS upgrade."

"The solution needs to improve the reporting and tracking capabilities."

"The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used."

"The most painful thing is the interface. It's a bit unclear sometimes."

"It is not really additional functions, or the features that are needed, rather the complexity would be reduced based on the number of modules required to put together a comprehensive operational security and risk compliance model."

"Tanium's limitations should be improved because although it is a great tool, it is limited to only a few classes during a session."

"Tanium’s scalability could be improved."

"Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."

"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."

"It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."

"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."

"The solution is expensive but it's a good investment."

"It is higher than some competitors in the market."

"There is an annual license required to use this solution."

"It's an expensive solution. It would be nice if the cost were lower."

"The solution offers value for money."

"The product's pricing differs from region to region depending on negotiations and the number of endpoints."