ConnectWise RMM Reviews

Name: ConnectWise RMM
Brand: ConnectWise
Rating: 5 (3 reviews)

4.5 out of 5

3 reviews
100% willing to recommend

145 followers

What is ConnectWise RMM?UNIXBusinessApplication
Price:

ConnectWise RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.

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ConnectWise RMM is the #11 ranked solution in top Remote Monitoring and Management Software. PeerSpot users give ConnectWise RMM an average rating of 9.0 out of 10. ConnectWise RMM is most commonly compared to NinjaOne: ConnectWise RMM vs NinjaOne. ConnectWise RMM is popular among the large enterprise segment, accounting for 42% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 24% of all views.

Buyer's Guide

Remote Monitoring and Management (RMM)

March 2024

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Helped 768,415 peers since 2012

Featured reviews

Tushar Shelar

CEO at Icon Technologies

Nov 13, 2020

The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software.

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Marc Vazquez

IT Manager at Telecorp Inc.

Oct 15, 2020

Some additional automation functionality would be helpful. I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard. It would be nice you were able to change the widgets on the main dashboard to be more of what you want. For example, a lot of the times you have three columns and you can only move the widgets within those three columns. You can move them from column A to column C. It would be a big help because a lot of the time, you don't use the main dashboard. A price reduction would always be nice.

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reviewer1619532

Managing Director at a tech services company with 11-50 employees

Jul 5, 2021

We use Continuum Command as an RMM and patch management solution for our own customers The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has…

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ConnectWise RMM market share

As of March 2024, the market share of ConnectWise RMM in the Remote Monitoring and Management (RMM) category stands at 5.3%, marking an increase of 27.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Key learnings from peers

Valuable Features

"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."
"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy.The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."
"The most valuable feature is the patching solution."

Room for Improvement

"The solution could improve by offering better overall management and dashboards."
"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."
"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."

Pricing

"Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."
"It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."
"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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Top industries

By visitors reading reviews

Computer Software Company

24%

Financial Services Firm

10%

Real Estate/Law Firm

Construction Company

Retailer

Educational Organization

Comms Service Provider

Recreational Facilities/Services Company

Government

Manufacturing Company

University

Non Profit

Hospitality Company

Legal Firm

Performing Arts

Healthcare Company

Wholesaler/Distributor

Outsourcing Company

Insurance Company

Transportation Company

Recruiting/Hr Firm

Wellness & Fitness Company

Pharma/Biotech Company

Media Company

Energy/Utilities Company

Venture Capital & Private Equity Firm

Marketing Services Firm

Logistics Company

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Learn more about ConnectWise RMM

ConnectWise RMM was previously known as Continuum Command, Continuum RMM.

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ConnectWise RMM customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia