ConnectWise RMM vs Splunk Observability Cloud comparison

ConnectWise and Splunk are both solutions in the Network Monitoring Software category. ConnectWise is ranked #67 with an average rating of 7.5, while Splunk is ranked #6 with an average rating of 8.4. ConnectWise holds a 0.3% mindshare in NMS, compared to Splunk’s 1.3% mindshare. Additionally, 100% of ConnectWise users are willing to recommend the solution, compared to 96% of Splunk users who would recommend it.

ConnectWise RMM

Read 6 ConnectWise RMM reviews

1,617 Views
307 Comparison Views

100% willing to recommend

Splunk Observability Cloud

Read 75 Splunk Observability Cloud reviews

7,605 Views
2,358 Comparison Views

96% willing to recommend

ConnectWise RMM

Splunk Observability Cloud

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ConnectWise RMM and Splunk Observability Cloud based on real PeerSpot user reviews.

Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ConnectWise RMM vs. Splunk Observability Cloud Report (Updated: December 2025).

Buyer's Guide

ConnectWise RMM vs. Splunk Observability Cloud

December 2025

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Helped 880,745 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.3

ConnectWise RMM enhances efficiency and IT management by automating tasks, reducing downtime, and enabling easy software deployment and remote access.

Sentiment score

6.9

Splunk Observability Cloud boosts visibility, efficiency, and financial returns with faster debugging, reduced downtime, and improved collaboration.

It saves probably more than 50% of the time that would have been required, likely around 75%.

David Hetherington

Manager, Technical Team at Expert It Solutions Alberta

For more quotes and insights, download the ConnectWise RMM report

Using Splunk has saved my organization about 30% of our budget compared to using multiple different monitoring products.

reviewer1469784

Senior Manager at a financial services firm with 10,001+ employees

Anyone working in front-end management should recognize the market price to see the true value of end-user monitoring.

EdwardShim

General Manager at MOCOMSYS

I have definitely seen a return on investment with Splunk Observability Cloud, particularly through how fast it has grown and how comfortable other teams are in relying on its outputs for monitoring and observability.

Taiwo Ige

IT Operations Engineer at ABC Supply Co. Inc.

For more quotes and insights, download the Splunk Observability Cloud report

Customer Service

Sentiment score

8.3

ConnectWise RMM's support is praised for its 24/7 availability and expertise, though some experience remote communication issues.

Sentiment score

7.1

Splunk Observability Cloud generally receives positive customer support reviews, citing prompt, knowledgeable assistance, despite occasional resolution delays.

I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.

David Hetherington

Manager, Technical Team at Expert It Solutions Alberta

For more quotes and insights, download the ConnectWise RMM report

On a scale of 1 to 10, the customer service and technical support deserve a 10.

reviewer2755917

Systems Administrator at a insurance company with 1,001-5,000 employees

They have consistently helped us resolve any issues we've encountered.

Juan Baez

Software Engineer at UKG

They often require multiple questions, with five or six emails to get a response.

Abdelmonam LABBOUZ

Splunk Observability Expert

For more quotes and insights, download the Splunk Observability Cloud report

Scalability Issues

Sentiment score

8.2

ConnectWise RMM offers scalable SaaS solutions, efficiently managing diverse environments and thousands of endpoints for flexible client requirements.

Sentiment score

7.3

Splunk Observability Cloud scales efficiently with organization needs, though costly, offering flexible integration and handling large deployments seamlessly.

No quotes available

For more quotes and insights, download the ConnectWise RMM report

We've used the solution across more than 250 people, including engineers.

Abdelmonam LABBOUZ

Splunk Observability Expert

As we are a growing company transitioning all our applications to the cloud, and with the increasing number of cloud-native applications, Splunk Observability Cloud will help us achieve digital resiliency and reduce our mean time to resolution.

Lalatendu Swain

Application Developer at UMB Financial

I would rate its scalability a nine out of ten.

reviewer1469784

Senior Manager at a financial services firm with 10,001+ employees

For more quotes and insights, download the Splunk Observability Cloud report

Stability Issues

Sentiment score

9.1

ConnectWise RMM is highly praised for stability, with reliable agents and minimal maintenance, often rated ten out of ten.

Sentiment score

7.7

Splunk Observability Cloud is praised for stability and reliability, with occasional performance issues managed effectively by support.

No quotes available

For more quotes and insights, download the ConnectWise RMM report

I would rate its stability a nine out of ten.

Muhammad M

Head of DevOps at a tech services company with 1-10 employees

We rarely have problems accessing the dashboard or the page.

Abdelmonam LABBOUZ

Splunk Observability Expert

Unlike NetScout or regular agents for APM, RUM has many problems during the POC phase because customer environments vary widely.

EdwardShim

General Manager at MOCOMSYS

For more quotes and insights, download the Splunk Observability Cloud report

Room For Improvement

ConnectWise RMM needs better automation, customizable dashboards, and improved query flexibility, with reasonable pricing but room for enhancement.

Splunk Observability Cloud needs better integration, automation, user interface, Azure support, and enhanced log analysis for improved user experience.

The pricing for ConnectWise RMM is reasonable.

David Hetherington

Manager, Technical Team at Expert It Solutions Alberta

For more quotes and insights, download the ConnectWise RMM report

The out-of-the-box customizable dashboards in Splunk Observability Cloud are very effective in showcasing IT performance to business leaders.

Taiwo Ige

IT Operations Engineer at ABC Supply Co. Inc.

The next release of Splunk Observability Cloud should include a feature that makes it so that when looking at charts and dashboards, and also looking at one environment regardless of the product feature that you're in, APM, infrastructure, RUM, the environment that is chosen in the first location when you sign into Splunk Observability Cloud needs to stay persistent all the way through.

Sarah Van Zee

Systems Monitoring Engineer II at a government with 10,001+ employees

There is room for improvement in the alerting system, which is complicated and has less documentation available.

Muhammad M

Head of DevOps at a tech services company with 1-10 employees

For more quotes and insights, download the Splunk Observability Cloud report

Setup Cost

ConnectWise RMM provides flexible pricing, with costs starting at $2.50 per endpoint, including valuable NOC and help desk services.

Enterprise users see Splunk Observability Cloud as costly but valued for features, though some explore alternatives due to expenses.

No quotes available

For more quotes and insights, download the ConnectWise RMM report

Splunk is a bit expensive since it charges based on the indexing rate of data.

reviewer1469784

Senior Manager at a financial services firm with 10,001+ employees

It is expensive, especially when there are other vendors that offer something similar for much cheaper.

Ernesto Gutierrez

Solutions Architect at Ikusi

It appears to be expensive compared to competitors.

Muhammad M

Head of DevOps at a tech services company with 1-10 employees

For more quotes and insights, download the Splunk Observability Cloud report

Valuable Features

ConnectWise RMM enhances efficiency with robust patch management, remote access, automation, and intuitive integration for comprehensive network visibility.

Splunk Observability Cloud offers real-time monitoring, data integration, and APM with machine learning for scalable, user-friendly performance insights.

The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.

David Hetherington

Manager, Technical Team at Expert It Solutions Alberta

For more quotes and insights, download the ConnectWise RMM report

Splunk provides advanced notifications of roadblocks in the application, which helps us to improve and avoid impacts during high-volume days.

reviewer1469784

Senior Manager at a financial services firm with 10,001+ employees

For troubleshooting, we can detect problems in seconds, which is particularly helpful for digital teams.

Abdelmonam LABBOUZ

Splunk Observability Expert

It offers unified visibility for logs, metrics, and traces.

Mary Vasantha Golleru

Administrator at a tech vendor with 10,001+ employees

For more quotes and insights, download the Splunk Observability Cloud report

Categories and Ranking

ConnectWise RMM

Ranking in Network Monitoring Software

67th

Ranking in IT Infrastructure Monitoring

48th

Ranking in Cloud Monitoring Software

38th

Average Rating

8.2

Reviews Sentiment

8.2

Number of Reviews

Ranking in other categories

Server Monitoring (22nd), IT Alerting and Incident Management (15th), Remote Monitoring and Management (RMM) (6th), Patch Management (23rd), Unified Endpoint Management (UEM) (19th)

Splunk Observability Cloud

Ranking in Network Monitoring Software

6th

Ranking in IT Infrastructure Monitoring

7th

Ranking in Cloud Monitoring Software

6th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (8th), Container Management (6th), Digital Experience Monitoring (DEM) (2nd)

Mindshare comparison

As of January 2026, in the Network Monitoring Software category, the mindshare of ConnectWise RMM is 0.3%, up from 0.1% compared to the previous year. The mindshare of Splunk Observability Cloud is 1.3%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
Splunk Observability Cloud	1.3%
ConnectWise RMM	0.3%
Other	98.4%

Network Monitoring Software

Featured Reviews

David Hetherington

Manager, Technical Team at Expert It Solutions Alberta

Automation tools improve management efficiency, though migration process is time-consuming and support could be more knowledgeable

The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc. We use some of the probe features in ConnectWise RMM that do network discovery and monitoring capabilities. ConnectWise RMM helps our team maintain network visibility and proactively address potential issues since the product works effectively at unknown device discovery, making it better than sending someone to the site for a manual discovery. ConnectWise RMM helps in automating security updates and maintaining endpoint security. We appreciate that their NOC team does evaluations on the security updates, allowing us to free up our time and making it a huge timesaver for us. The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.

Read full review

Dhananjay Dileep

Senior Software Engineer at a consultancy with 10,001+ employees

Unified monitoring has improved end-to-end visibility and reduced detection time across apps

When we have too many detectors in place for one particular app, such as when I have created 50+ detectors through my account, the entire page becomes a bit loaded when creating the 51st detector, feeling heavy and taking time to load. Additionally, it throws random errors; for example, when we try to save one detector, it might throw some random error which is not even related, with something else being wrong, not that particular error, but the underlying root cause might be different. Sometimes the error is just "some problem occurred," and we are not able to point out what the real cause is. This mainly happens when we have too many detectors or too many alerts in place rather than a standard number. One more thing is in the alert rules; if we have a main general alert, and instead of creating a new detector, we are adding a new rule under one detector, when the number of rules also increases, such as when we have 10 or 15 rules under one generic detector, that again creates the same kind of problem, taking some time to save that particular newly added rule, and it might not save at times, just keeps on spinning. Those are the two drawbacks which I spotted recently; other than that, everything looks perfect.

Read full review

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880,745 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Performing Arts

13%

Comms Service Provider

10%

Outsourcing Company

Computer Software Company

Financial Services Firm

13%

Manufacturing Company

10%

Computer Software Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	10
Large Enterprise	47

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?

There are different subscriptions available for ConnectWise RMM that you can choose from. Essentially, our endpoint costs around two dollars and fifty cents per endpoint per month. If we opt for a ...

See all answers

What needs improvement with Continuum Command?

The pricing for ConnectWise RMM is reasonable, and I feel that we're getting good value for the dollars that we're spending even though I don't have anything to compare it against.

See all answers

What is your primary use case for Continuum Command?

As an MSP, we utilize ConnectWise RMM for the management of our client environment.

See all answers

What do you like most about SignalFx?

The most valuable feature is dashboard creation.

See all answers

What needs improvement with SignalFx?

Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...

See all answers

What is your primary use case for SignalFx?

The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...

See all answers

Comparisons

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Compared 7% of the time

NinjaOne vs ConnectWise RMM

Compared 5% of the time

Fortra's Network Server Suite vs ConnectWise RMM

Compared 5% of the time

More ConnectWise RMM Competitors

Sentry vs Splunk Observability Cloud

Compared 3% of the time

Observe vs Splunk Observability Cloud

Compared 2% of the time

Avantra vs Splunk Observability Cloud

Compared 2% of the time

Honeycomb Enterprise vs Splunk Observability Cloud

Compared 2% of the time

Cribl vs Splunk Observability Cloud

Compared 2% of the time

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Product Reports

Buyer's Guide

ConnectWise RMM

January 2026

Download ConnectWise RMM product report

Buyer's Guide

Splunk Observability Cloud

December 2025

Download Splunk Observability Cloud product report

Also Known As

Continuum Command, Continuum RMM

Splunk Infrastructure Monitoring, Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring

Overview

ConnectWise RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.

ConnectWise

Splunk Observability Cloud offers sophisticated log searching, data integration, and customizable dashboards. With rapid deployment and ease of use, this cloud service enhances monitoring capabilities across IT infrastructures for comprehensive end-to-end visibility.

Focused on enhancing performance management and security, Splunk Observability Cloud supports environments through its data visualization and analysis tools. Users appreciate its robust application performance monitoring and troubleshooting insights. However, improvements in integrations, interface customization, scalability, and automation are needed. Users find value in its capabilities for infrastructure and network monitoring, as well as log analytics, albeit cost considerations and better documentation are desired. Enhancements in real-time monitoring and network protection are also noted as areas for development.

What are the key features?

Log Searching: Efficiently search and analyze logs from various sources.
Data Integration: Seamlessly integrate with multiple environments.
Dashboard Customization: Tailor dashboards to specific monitoring needs.
Monitoring Capabilities: Provides comprehensive insights into application performance.
Security Features: Analyze and address security threats across systems.
Visualization Tools: Enhance data analysis and system performance optimization.

Why consider this for ROI?

Comprehensive Visibility: Gain complete insights into IT infrastructure.
Performance Optimization: Improve overall system performance and efficiency.
Rapid Deployment: Quick setup to meet organization demands swiftly.
Enhanced Security: Strengthen security measures through detailed analytics.

In industries, Splunk Observability Cloud is implemented for security management by analyzing logs from detection systems, offering real-time alerts and troubleshooting for cloud-native applications. It is leveraged for machine data analysis, improving infrastructure visibility and supporting network and application performance management efforts.

Splunk

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

Buyer's Guide

ConnectWise RMM vs. Splunk Observability Cloud

December 2025

Free Report: ConnectWise RMM vs. Splunk Observability Cloud

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