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Tungsten TotalAgility vs Zoho Creator comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Ranking in Business Orchestration and Automation Technologies
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
662
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
Tungsten TotalAgility
Ranking in Business Orchestration and Automation Technologies
25th
Average Rating
8.2
Reviews Sentiment
4.6
Number of Reviews
23
Ranking in other categories
Robotic Process Automation (RPA) (22nd), Intelligent Document Processing (IDP) (5th)
Zoho Creator
Ranking in Business Orchestration and Automation Technologies
7th
Average Rating
8.6
Reviews Sentiment
6.2
Number of Reviews
35
Ranking in other categories
Rapid Application Development Software (8th), Low-Code Development Platforms (7th)
 

Mindshare comparison

As of August 2026, in the Business Orchestration and Automation Technologies category, the mindshare of Automation Anywhere is 6.3%, down from 7.5% compared to the previous year. The mindshare of Tungsten TotalAgility is 1.7%, up from 0.6% compared to the previous year. The mindshare of Zoho Creator is 1.2%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Orchestration and Automation Technologies Mindshare Distribution
ProductMindshare (%)
Automation Anywhere6.3%
Zoho Creator1.2%
Tungsten TotalAgility1.7%
Other90.8%
Business Orchestration and Automation Technologies
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
Ross Macadam - PeerSpot reviewer
Director at iicon ltd
Has faced challenges adapting to evolving capture methods and competitive integrations
It's difficult to say what I'd improve in Tungsten TotalAgility because we haven't been actively marketing that particular product in the last probably six to nine months. The speed of product development means that my experience with it is likely out of date in terms of the product suite capabilities. The difficulty with customers nowadays is that they are subject to the winds of change in terms of the adoption of cloud technologies and the offerings those cloud technologies bring. Microsoft, for instance, is rapidly filling in the spaces between various product areas that other vendors typically owned. That makes it difficult for customers to settle on their functional requirements because the offers are competing in the same space. I look for more integration with mainstream subscription based platforms, more security integration, and possibly some more lifecycle management features. However, the difficulty with that is the competition with existing options that people have in their subscription library.
VishalKumar7 - PeerSpot reviewer
Zoho Developer at Evoluz Global Solutions
User experience metadata and workflow customization have been streamlined
The creator needs improvement; for instance, if I create a widget that has dynamic data, it cannot get published. When we publish a page that contains a widget, dynamic data does not appear. That is the problem with Zoho Creator, so it needs improvement. The portal user aspect is also costly; for example, purchasing 250 portal users can be expensive for clients who require them monthly. It creates a financial burden similar to how customer logins on e-commerce websites such as Flipkart or Amazon are generally free. Thus, Zoho Creator needs to offer free access for all portal users as they are essential for the application's usage. In Zoho Creator, we cannot work on UI customization as expected; if I want an application resembling a Figma design, there are limitations on UI changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Business users utilize Bot Insight dashboards to get analysis."
"Our experience with technical support at Automation Anywhere has been great. They have been very helpful, especially during the PoC, processes which are sort of early on in their sales cycle, or when we were just starting with Automation Anywhere a couple of years ago. We got great support for getting it onboarded in-house and getting our team up to speed. So, we have found it to be a great partnership."
"Learning Automation Anywhere prepares our students for a better future because the future belongs to RPA Automation."
"Error handling plays an important role when you schedule a bot because if you are not physically present and something happens, you need to know what has gone wrong."
"It can be used for customer service support, data extraction, data migration, and software installation."
"My understanding is that the initial setup is pretty straightforward."
"Automation Anywhere has a Bot Store. E.g., you can download the bot from the Bot Store and utilize it's data extraction capabilities. You can extract unstructured data through IQ Bot. Getting unstructured data is not difficult. I once obtained an 84 page PDF file using an IQ Bot. This was just the trial version, and it was really good. I was able to get all the circuit IDs and properties that wanted in a simple CSV format. I had not seen anything like this before. When compared to other platforms, such as UiPath, they don't have these capabilities right now. They have activities like PDF extraction, but that's not good enough."
"What I like most about Automation Anywhere is that it saves a lot of time because it rarely makes mistakes, which could have been made if we were to do that work repeatedly."
"Great with recognition providing a high level of confidence."
"KTA will connect all the systems and lead the intelligent automation."
"The product is really good, and it is easy to use. It comes with multiple integrations. The solution keeps up with the trend of Microsoft Copilot and AI."
"Essentially, Kofax TotalAgility as a whole is quite nice. As of now, we've only been able to use and explore its document classification and extraction capabilities. We haven't explored and used the case management capability yet, but the scan and capture capabilities we've been using heavily and those are quite good. Our solutions are mainly around those areas of Kofax TotalAgility. We haven't explored the product a lot, but the capabilities we've explored are good."
"Data extraction and auto-classification are great features."
"It is a stable solution; I have worked with many big companies where they scan millions of pages every year and hundreds of users are using it every day, and it is a stable application; it is reliable, there are no bugs or glitches, and it doesn’t crash or freeze."
"Now it has an OCR, optical character recognition, engine where it can extract data from the document."
"The tool is low code which saves you from a developer."
"Can access information from other Zoho packages and you can write custom scripts."
"The product’s MIS feature is very valuable to us."
"Zoho Creator is a flexible open platform that is good for development in a complex environment that other platforms may not support. It isn't a challenge for me to develop any kind of complex application in Zoho."
"It is very easy to build applications on the product."
"In Zoho Creator, we can create applications from scratch and implement full automation, which is what I find best about it."
"I just like the simplicity of it."
"The features or capabilities of Zoho Creator that I have found the most valuable so far is customization—being able to drag and drop and build whatever app you want, with strong custom code support and the ability to make API calls to different third-party applications."
"Zoho Creator can be integrated with other platforms easily; for this reason, I think that it's superior to the other solutions I evaluated."
 

Cons

"The main disadvantage of Automation Anywhere is its high cost."
"The customization feature should be made more user-friendly in order to enable the use of external reference components."
"The goal of any automation is to provide efficiencies... I would like a default feature where each bot gives us data on all the benefits it provides from its process."
"The Insight feature could be improved. I don't think there's a lot of information about how to use Insight, so you have to try different scenarios to understand that feature better."
"However, it does not work as well with retrieving data from images."
"Most of the Excel commands such as filtering and removing duplicates are not available."
"The expectations of what we thought was possible, versus what appears to be possible, were a little bit off."
"The pricing is a little bit high compared with other tools."
"Room for improvement would be better OCR functionality in terms of Arabic OCR. There should be better accuracy."
"They never stressed the lifecycle document management aspects of regulated processes effectively, which I think possibly represents a weakness."
"Kofax TotalAgility could improve the OTR engine. The page OTR engine is not accurate in predicting the data properly. If you provide many features which are good for business process management without an accurate OTR engine people will not want it."
"Sometimes there isn't enough accuracy when it comes to extracts."
"It would be nice if the tool has more connectors to different systems. It is an expensive solution."
"The Transformation Designer of KTA can be made better."
"Customer service was very poor."
"The one thing I would like to see more of right now: is a simplified form creation. That would be the most significant improvement I would like to see in their product."
"We are looking for a single portal across all Zoho apps."
"We face issues while moving from one form to another form. We have a negative impression of the tool's support since they do not provide us assistance with our queries. They don't have solid answers to our questions."
"Zoho Creator's UX design needs to be improved."
"Zoho Creator falls short on data management, so we must connect it to other databases to handle larger datasets. However, it may still be sufficient for smaller databases. Better templates and examples for support teams or programming could be improved. Learning the Zoho Creator language, known as "Deluge," can be challenging for native programmers, so having clear examples and training materials would benefit users."
"The solution has limitations on development. It will not be suitable if you have 4000-5000 users."
"The biggest area for improvement is the look and feel when building a customer portal as it's not that customizable."
"When you're developing database-type applications, there is no way to see the actual database tables. They call them forms, and I don't like that. Zoho should also provide better user guides."
"I rate their support around a six out of ten, as there is room for improvement in their support capabilities."
 

Pricing and Cost Advice

"The Community Edition is a good offering from the company."
"I am not responsible for the pricing part, but I know the pricing is competitive compared to other tools."
"It is the most economically friendly and it provides you with a lot of functions."
"Cost is the biggest area in need of improvement for Automation Anywhere. Annually it's $250,000. That's what deterred us right away."
"I'm not sure what the monthly licensing cost is, as that is taken care of by another team, but I would say it's around $100,000."
"Because it reduced the time duration of our processes, our costs went down."
"Our annual licensing costs for the entire company are $100,000."
"One of the key features that we chose, the bot as a service or the BotFarm, when they launched version 11.3, they decided not to have the BotFarm anymore. This put us in a situation because we expected to have bots on demand, just like our cloud software. This would have been cost efficient for us to use. We hope to see this again being realized with A2019. I hope the scalability from an on demand basis improves."
"It is slightly more expensive than other tools."
"The licensing cost for Kofax TotalAgility is very expensive, though I'm unable to give you the range, the sales representatives of my company say that the product is quite expensive."
"It has a perpetual license. You pay once in a lifetime for the volume of scans you will do and the number of users you will have. You can have participants or regular users, and you can have developers and administrators. So, once you purchase it, it is for a lifetime, and then every year, you have to pay for the maintenance. There is an annual maintenance cost, which is about 18% of the licensing cost."
"Kofax TotalAgility is very expensive."
"The price of this solution is less than some of the competition."
"Zoho Creator is the cheapest option in the market right now that can deliver this level of quality."
"Zoho Creator's pricing is fine. It's subscription-based."
"I rate the solution an eight out of ten for pricing since it is really cheap."
"We would prefer it if the price went down drastically."
"It is at the bottom end of the price range."
"The tool's pricing is flexible."
"The tool has three plans and one of them costs 50 dollars per month."
"Zoho Creator's price is reasonable compared to other vendors."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Construction Company
11%
Manufacturing Company
11%
Outsourcing Company
10%
Financial Services Firm
14%
Outsourcing Company
10%
Manufacturing Company
9%
Insurance Company
9%
Construction Company
13%
Financial Services Firm
11%
Computer Software Company
9%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business157
Midsize Enterprise81
Large Enterprise558
By reviewers
Company SizeCount
Small Business8
Large Enterprise13
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise4
Large Enterprise7
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with Kofax TotalAgility?
It's difficult to say what I'd improve in Tungsten TotalAgility because we haven't been actively marketing that parti...
What is your primary use case for Kofax TotalAgility?
I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of...
What advice do you have for others considering Kofax TotalAgility?
I'm familiar with Tungsten TotalAgility and I will share my experience with the solution. My review rating for this s...
What is your experience regarding pricing and costs for Zoho Creator?
I find the pricing of Zoho Creator to be very cheap. When compared to other low-code platforms, Zoho Creator consiste...
What needs improvement with Zoho Creator?
I think there are a lot of areas in Zoho Creator that could be improved or enhanced. When writing HTML and CSS inside...
What is your primary use case for Zoho Creator?
I have created multiple custom applications in Zoho Creator, with a standout being an inventory management system, an...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Kofax TotalAgility, TotalAgility, Singularity IDP, Capture Enabled BPM
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James
Estate Crush Winery, Integra Services, Avidpays, Napa Valley Film Festival, Marionnaud, The Institute of Hormonal Health, Stone Tapert
Find out what your peers are saying about Tungsten TotalAgility vs. Zoho Creator and other solutions. Updated: June 2026.
908,858 professionals have used our research since 2012.