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Appian vs Zoho Creator comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 25, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
Automation Anywhere enhances ROI by reducing costs, improving efficiency, and delivering rapid results in less than a year.
Sentiment score
7.1
Clients witness significant efficiency and cost benefits from Appian, achieving ROI within a year despite licensing variability.
Sentiment score
3.6
Zoho Creator offers cost-effective solutions, replacing pricier competitors, enhancing efficiency, and providing customizable options for increased business value.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
Software Developer at Boston Scientific
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Software Engineer Intern at a university with 11-50 employees
Automation Anywhere has helped us save money.
RPA Solution Architect at a computer software company with 51-200 employees
Using Appian is saving us five full-time employees, which is significant since we currently have only four team members.
Finance Specialist at a government with 5,001-10,000 employees
They see return on investment in terms of cost savings, time savings, more efficient processes, and more efficient employees.
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
Appian is very efficient, allowing us to build a lot of applications within a financial year, making it cost-effective.
Technology Leader of Appian at a retailer with 11-50 employees
For instance, a company I worked with compared spending on Salesforce, which was 15 crore, to our expenses with Zoho Creator, which was only 2 crore annually.
Sr Business Application Developer on Zoho Platform. at Tech Worriors
I have seen a return on investment with Zoho Creator because we eliminated a point of sale software that was charging us 5 lakhs per year across all 26 malls.
IT Projects and Strategy Manager at RoboTouch
Using Zoho Creator is affordable for my business as it helps save time.
Software Engineer at Maximus
 

Customer Service

Sentiment score
7.0
Automation Anywhere's customer service is responsive and knowledgeable, but may face inconsistent response times and require persistent follow-ups.
Sentiment score
7.5
Appian's customer support is responsive and effective with timely assistance and useful resources, supporting various regions and partners.
Sentiment score
4.9
Zoho Creator support is appreciated for minor issues but criticized for delays and unresolved complex problems, needing improvement.
Whenever we need help, we can reach out to them, and they help us out.
Software Developer at Boston Scientific
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
Software Engineer Intern at a university with 11-50 employees
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
Solution architect at Boston Scientific
I would give Appian's customer support 10 out of 10 due to their next-level support.
Finance Specialist at a government with 5,001-10,000 employees
Their customer service is responsive, and the team is very prompt for support.
Delivery Manager (Intelligent Business Automation) - Pega at Persistent Systems
The technical support for Appian rates as 10 out of 10 because they have a great support team.
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
I would rate the technical support 10 out of 10 because they provide excellent assistance.
Software Engineer at Maximus
Delays arise once the support team must refer to backend processes or developers, highlighting the need for enhancement in their overall support system.
Zoho Developer at Tarini Consulting
All documentation exists, detailing even the smallest elements; by reading through it properly, one can manage without additional support.
Sr Business Application Developer on Zoho Platform. at Tech Worriors
 

Scalability Issues

Sentiment score
7.4
Automation Anywhere is highly scalable and cost-effective, efficiently managing projects and supporting diverse industry automation with centralized control.
Sentiment score
7.5
Appian is scalable and manages increased user volume well, though challenges arise with data management and complex processes.
Sentiment score
5.8
Zoho Creator is scalable, customizable, handles growth well but can be costly with high data volumes.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
Sr. Manager, Finance Transformation at Amkor Technology, Inc.
The centralized control room allows us to orchestrate and manage bots seamlessly.
Associate Leadership Team at a financial services firm with 10,001+ employees
I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.
Director at a computer software company with 51-200 employees
On a scale of one to 10, Appian rates as a nine for scalability.
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
Our volume has increased by 20% in the two years since using Appian, and it can handle the increased volume effectively.
Finance Specialist at a government with 5,001-10,000 employees
Initially, without much coding, I can easily handle five thousand records.
Associate Consultant at a financial services firm with 10,001+ employees
Being browser-based allows me to drag and drop components immediately, deploying in seconds on a live application.
Sr Business Application Developer on Zoho Platform. at Tech Worriors
We are continuing to build on top of what was initially created for them, ensuring that scalability is never an issue as long as you understand how to utilize Zoho properly.
Zoho Developer at Tarini Consulting
When my customers' needs are growing, Zoho Creator is able to adapt to these growing needs because it's a build-it-yourself application.
Founder, Consultant, and Developer at Limitless IT Consultancy
 

Stability Issues

Sentiment score
7.0
Automation Anywhere is praised for stability and reliability, with cloud versions improving consistency and strong customer support appreciated.
Sentiment score
8.0
Appian is stable and reliable with high uptime, performing well when best practices and standards are followed.
Sentiment score
6.3
Zoho Creator is stable and reliable, praised for improvements in functionality, with smooth performance and minimal downtime.
With the latest applications, there are no significant issues like freezing or crashing.
Senior RPA Team Leader at a tech services company with 11-50 employees
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
Director Automation CEO at a financial services firm with 10,001+ employees
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
Intelligent Automation Engineering Manager at a financial services firm with 5,001-10,000 employees
We have tested Appian during peak usage and off-peak times, and we have not experienced any issues such as lagging or system disruptions.
Finance Specialist at a government with 5,001-10,000 employees
It depends on how it has been designed and how it has been configured.
Delivery Manager (Intelligent Business Automation) - Pega at Persistent Systems
The stability of Appian would rate as nine, as it's a stable environment.
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
The core elements of coding and daily scripting remain unchanged despite interface updates, assuring continuity in my work.
Sr Business Application Developer on Zoho Platform. at Tech Worriors
You can't rely on any software in business if it's not going to be stable and reliable.
Founder, Consultant, and Developer at Limitless IT Consultancy
Offering versatile flexibility for various integrations, such as WhatsApp and email API integration.
Software Engineer at Maximus
 

Room For Improvement

Automation Anywhere's complexity, cost, and technical demands challenge non-tech users, requiring improved support and ease for smaller firms.
Appian needs improvements in UI, integration, mobile capabilities, AI features, Excel functionalities, pricing, error management, and reporting.
Zoho Creator faces user concerns over UI/UX customization, integrations, data management, widget functionality, and support service enhancements.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Low Code Developer at a manufacturing company with 10,001+ employees
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
Software Developer at Boston Scientific
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
Rpa Infrastructure Lead at a tech vendor with 10,001+ employees
It has room to improve for use cases where the users are public facing, where anonymous users could come to a site and run a business workflow or interact with some data.
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
Appian can be improved by adding a geo-location tagging feature, which would be really helpful for identifying remitter addresses.
Finance Specialist at a government with 5,001-10,000 employees
I think Appian could improve by adding its own native GenAI and agentic capabilities.
Director, Digital Customer Experience at a consultancy with 10,001+ employees
I am concerned that Zoho Creator does not have good integration capabilities, as it has a lot of API limits.
Lead Software Engineer at Nexo Solutions Ltd
In terms of scalability, there are certain limitations if the data volume is large due to execution limits.
Founder at GGSH&CO LLP
Enhancing the user interface could also be beneficial, as the company's focus seems more on functionality.
Sr Business Application Developer on Zoho Platform. at Tech Worriors
 

Setup Cost

Automation Anywhere's pricing is seen as expensive for small businesses but justified by features for larger organizations.
Appian's enterprise pricing is high but justified by features, with costs influenced by users and deployment choice.
Zoho Creator provides flexible enterprise pricing with significant value, while Zoho One offers comprehensive app access at $35 monthly.
It is more cost-efficient compared to all other RPA platforms.
AI/Robotics Process Automation Specialist at Bell
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
Developer at a consultancy with 10,001+ employees
It is not cheap, with costs ranging between 700 to 800 dollars per month.
Director, Co-Founder & CEO at HEDEHI Solutions Pvt. Ltd.
Appian provides value for money, is easy to use, has a straightforward setup procedure, and offers great support from the Appian team.
Finance Specialist at a government with 5,001-10,000 employees
On the pricier side, both Appian and Pega are enterprise-level solutions, placing them on the slightly higher side.
Delivery Manager (Intelligent Business Automation) - Pega at Persistent Systems
The pricing of Appian is based on the number of users and generally ranges from 70 to 100 USD per user per month.
Technology Leader of Appian at a retailer with 11-50 employees
Zoho offers customizable pricing options, such as Zoho One, which provides access to all 40 applications for 1250.
Zoho developer at Lighthouse Learning Group
For INR, the standard cost is 480 per month, the professional tier is around 1,200, and the enterprise level is 1,500, based on the subscription level per user for Zoho Creator.
Software Engineer at Maximus
Pricing is a little on the higher side for the Indian market, especially for mid-sized and small-sized companies with 30 to 40 users.
Founder at GGSH&CO LLP
 

Valuable Features

Automation Anywhere offers a user-friendly interface for efficient task automation with features enhancing productivity and seamless integration.
Appian offers rapid development with low-code, drag-and-drop simplicity, robust integrations, AI features, and strong support for scalability.
Zoho Creator offers customization, integration, and automation with a low-code platform, enhancing business functionality with flexible tools and security.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
Low Code Developer at a manufacturing company with 10,001+ employees
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Manager at a manufacturing company with 1,001-5,000 employees
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
Solution architect at Boston Scientific
The zero-code integration feature is remarkable, allowing for ease of data transfer and workflow enhancement.
Technology Leader of Appian at a retailer with 11-50 employees
Appian is aiding in leveraging AI technologies in multiple ways: one way is for developers, as they make development efficient and quick by enabling developer co-pilots across various phases of the application, which helps design Appian quickly and provides suggestions along the way.
Director & Key Managerial Personnel at Newlight Technology Solutions Private Limited
After switching to Appian, it can extract data from MT103, eliminating the need for manual data entry.
Finance Specialist at a government with 5,001-10,000 employees
The seamless integration with third-party applications and services in Zoho Creator greatly enhances its utility in my business environment, as the ease of integration is impressive.
Sr Business Application Developer on Zoho Platform. at Tech Worriors
For analytics, we employ two tools: Zoho Creator itself and Zoho Analytics, where we can use SQL queries to fetch data from multiple platforms.
Freelancer at Upwork
We can generate QR codes for free, whereas in CRM, QR generation requires external purchases.
Zoho developer at Lighthouse Learning Group
 

Categories and Ranking

Automation Anywhere
Sponsored
Ranking in Business Orchestration and Automation Technologies
1st
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
640
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
Appian
Ranking in Business Orchestration and Automation Technologies
10th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
65
Ranking in other categories
Business Process Management (BPM) (8th), Process Automation (9th), Rapid Application Development Software (13th), Low-Code Development Platforms (7th), Process Mining (6th)
Zoho Creator
Ranking in Business Orchestration and Automation Technologies
11th
Average Rating
8.6
Reviews Sentiment
6.2
Number of Reviews
35
Ranking in other categories
Rapid Application Development Software (10th), Low-Code Development Platforms (8th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
Shad Bhowmik - PeerSpot reviewer
Finance Specialist at a government with 5,001-10,000 employees
Automated remittance workflows have boosted speed and accuracy but still need geo-tagging improvements
Remittance is a crucial part of my integral operation, so any disruption would majorly impact our clients. After switching to Appian, we never faced any disruption as it is reliable and we can generate data at any point in time, quite faster than other tools in my personal opinion. Regulators can ask for data from us at any time, and with Appian, we download data from our Appian tools to share it with them whenever they ask. I would share a real-life example: a customer's transaction processed more than a year ago. Suddenly the customer came back asking for all the details. In our previous tool, it was quite difficult to generate transaction details from over a year ago; however, while using Appian, we can pull up data using different key search fields, such as a customer's cell phone number, remittance tracking number, or MT103 reference number. We shared it with the customer instantly, and the customer was surprised we could provide all the details in such a short time. It added reputational value for our organization, thanks to Appian.You have pointed out two major things: time-saving and reduction of error, which are key points while processing remittance. Previously, while using another tool, it was quite time-consuming to process remittance, but after switching to Appian, it can extract data from MT103, eliminating the need for manual data entry. The process has become fully automated. Previously we could process only five to ten transactions within an hour, but now, after switching to Appian, we can process about 100 transactions in an hour, making it 10 times faster. In terms of error detection, since Appian extracts data from MT103, the extraction rate is quite good, and the error rate is negligible, lower than 0.001%. We can share accurate, error-free data with the regulator, which is essential for us. Appian benefits us significantly. After receiving an MT103, we check what the remitter is, the amount, if it is under threshold for processing, and if it is from a high-priority remitter or client. Since Appian extracts data from MT103 messages and identifies top-level clients from the database, it can notify us to process their transactions with priority. Due to automated data extraction, there are fewer instances of error. In our previous tool, we reported regulatory data to the central bank manually and often received complaints about invalid purpose codes due to manual data entry. Appian handles this automatically, and after switching, our error rate has dropped significantly, resulting in positive feedback from the Central Bank of Bangladesh regarding our reduced error rates. This has greatly enhanced our organization's reputation. Appian is fully on-premises, and we have our own system.
VishalKumar7 - PeerSpot reviewer
Zoho Developer at Evoluz Global Solutions
User experience metadata and workflow customization have been streamlined
The creator needs improvement; for instance, if I create a widget that has dynamic data, it cannot get published. When we publish a page that contains a widget, dynamic data does not appear. That is the problem with Zoho Creator, so it needs improvement. The portal user aspect is also costly; for example, purchasing 250 portal users can be expensive for clients who require them monthly. It creates a financial burden similar to how customer logins on e-commerce websites such as Flipkart or Amazon are generally free. Thus, Zoho Creator needs to offer free access for all portal users as they are essential for the application's usage. In Zoho Creator, we cannot work on UI customization as expected; if I want an application resembling a Figma design, there are limitations on UI changes.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
12%
Construction Company
11%
Computer Software Company
7%
Financial Services Firm
19%
Manufacturing Company
8%
Government
8%
Computer Software Company
7%
Construction Company
13%
Financial Services Firm
13%
Computer Software Company
10%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business154
Midsize Enterprise82
Large Enterprise536
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise46
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise4
Large Enterprise7
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with...
Is Appian a suitable solution for beginners who have no additional preparation?
Appian is actually pretty big on educating its users, including with courses that reward you with certifications. The...
Is it easy to set up Appian or did you have to resort to professional help?
We had some issues when we were setting up Appian. It was quite surprising, since this is a low-code tool which, in i...
What is your experience regarding pricing and costs for Zoho Creator?
I find the pricing of Zoho Creator to be very cheap. When compared to other low-code platforms, Zoho Creator consiste...
What needs improvement with Zoho Creator?
I think there are a lot of areas in Zoho Creator that could be improved or enhanced. When writing HTML and CSS inside...
What is your primary use case for Zoho Creator?
I have created multiple custom applications in Zoho Creator, with a standout being an inventory management system, an...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Appian BPM, Appian AnyWhere, Appian Enterprise BPMS
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee
Estate Crush Winery, Integra Services, Avidpays, Napa Valley Film Festival, Marionnaud, The Institute of Hormonal Health, Stone Tapert
Find out what your peers are saying about Appian vs. Zoho Creator and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.