Symantec VIP Access Manager vs UserLock comparison

Why PeerSpot?

Broadcom and IS Decisions are both solutions in the Authentication Systems category. Broadcom is ranked #16, while IS Decisions is ranked #29. Broadcom holds a 2.1% mindshare in AS, compared to IS Decisions’s 1.1% mindshare. Additionally, 86% of Broadcom users are willing to recommend the solution, compared to 100% of IS Decisions users who would recommend it.

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Executive SummaryUpdated on Aug 11, 2024

UserLock and Symantec VIP Access Manager are two products for access management and security. Based on user reviews, UserLock offers more favorable pricing and customer support, while Symantec VIP Access Manager excels in features and is regarded as worth its higher price.

Features: UserLock is praised for its ease of integration, robust access control capabilities, and ease of use. Symantec VIP Access Manager stands out with its multi-factor authentication, comprehensive policy management, and advanced security features. Users appreciate Symantec's features for providing more comprehensive security solutions.

Room for Improvement: UserLock users mention the need for a more intuitive setup, enhanced reporting functions, and improved user interface. Symantec VIP Access Manager users suggest improvements in documentation, better integration with third-party applications, and enhancements in user experience. Symantec VIP Access Manager shows fewer areas for improvement.

Ease of Deployment and Customer Service: UserLock is commended for its straightforward deployment, ease of setup, and responsive customer service. Symantec VIP Access Manager, while having a more complex deployment process, is noted for exceptional, though sometimes slower, support. UserLock seems easier to deploy, while Symantec VIP Access Manager users feel support is thorough but time-consuming.

Pricing and ROI: UserLock is perceived as cost-effective with good ROI, appealing for smaller budgets. Symantec VIP Access Manager, despite its higher setup costs, is viewed as a worthwhile investment due to its advanced features. Users generally find Symantec VIP Access Manager's higher price justified by the return value it delivers.

To learn more, read our detailed Symantec VIP Access Manager vs. UserLock Report (Updated: October 2026).

Buyer's Guide

Symantec VIP Access Manager vs. UserLock

October 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Duo

Mindshare comparison

As of November 2026, in the Authentication Systems category, the mindshare of Cisco Duo is 3.7%, down from 7.0% compared to the previous year. The mindshare of Symantec VIP Access Manager is 2.1%, up from 1.8% compared to the previous year. The mindshare of UserLock is 1.1%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Authentication Systems Mindshare Distribution
Product	Mindshare (%)
Cisco Duo	3.7%
Symantec VIP Access Manager	2.1%
UserLock	1.1%
Other	93.1%

Authentication Systems

Featured Reviews

Charles Slaustas

Information Technology Contractor at Insight global

Supports seamless authentication for users across multiple organizations and personal portals

The features I use in Cisco Duo include Duo Pushes to confirm my identity to the device, and eventually as MFA security was increased, I actually had to use exchange passcodes. Sometimes, I have to go into the site and get into Cisco Duo to retrieve the passcode, and many of them have been two-factor, where the sites send a passcode that I have to enter into Cisco Duo. It has been more of the latter. I have not seen issues with lagging or crashing on Cisco Duo's end; it was usually on the client end, often because someone set up a bad upgrade or there were connection issues with the Cisco Duo cloud through the administrative site.

Read full review

Berk Onur

Presales Consultant at Cyberwise

With its mobile application, this tool offers a convenient and user-friendly experience to its users

To improve the tool, I think that the solution should consider integrations with other cybersecurity and IT technologies, such as Privileged Access Management and Site Integration. Additionally, the implementation of second-factor authentication via Symantec VIP Access Manager, CyberArk, and Delinea, among other technologies, could be best for the product. While the existing technology is okay, improving the integration capabilities for Symantec VIP Access Manager would benefit the product. I would like to see the solution meet the integration needs at our company. While many cybersecurity solutions can function independently, they often lack integration with our systems due to missed integration points. Improving the solution's integration feature would be beneficial.

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it_user1816350

IT Manager at Xcel Mechanical Systems

The user login insights are helpful

We needed a simple solution to enable admin multi-factor authentication on our internal Windows network, and a consultant recommended UserLock because he had previously implemented it at another company. UserLock also monitors logins on all tracked devices, telling you if the sign-in was successful…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The feature I like the most about Cisco Duo is how simple it is to understand, as the UI is designed such that you don't need very specific, in-depth training."

"Cisco Secure solutions are great for detecting and remediating threats across our infrastructure from end to end. The integration of Talos in SecureX is great. Everything is clear in one dashboard. You have a dashboard there, your dashboard, and now you can have one look in your dashboard and see everything. It's on one pane of glass."

"I appreciate the secured push feature of Cisco Duo, which requires you to choose a number, because it enhances the security of your users, especially when combined with geolocation for a Verified Push, benefiting my company and our customers by making logins much more secure."

"We like the different ways that it allows you to push notifications to people. It can do text, a phone call, and email. We liked the versatility for all of our different end-users, regardless of their level of understanding of the technology."

"All features of the solution are effective, Duo supports BYOD policies by allowing users to authenticate securely from their personal devices."

"The most valuable feature of Cisco Duo for us is the multi-factor authentication."

"I would strongly recommend Cisco Duo if any industry or company is looking for those kinds of capabilities."

"It is a great system regarding multi-factor authentication, specifically after we did the integration with Active Directory, allowing us to manage the users who use the VPN, our main gateway for VPN Cisco ASA Secure, with full administration."

More Cisco Duo pros

"The ease of integrating into an existing authentication system."

"It is a fast and easy solution for end users, and you are always online."

"It's a good tool. It's pretty straightforward."

"Other than it provides us with remote access, so it's fairly easy to install, fairly easy to set up, and provides us the ability to get into our corporate environment."

"If you're looking for a fairly lightweight client that works very well for remote access purposes, I think Symantec is definitely a good product."

"I like the whole solution, and I would recommend it."

"After the initial integration, the overall support calls dropped, and customer satisfaction for VPN increased."

"The solution has helped to increase staff productivity by approximately a minute."

More Symantec VIP Access Manager pros

"UserLock was pretty easy to set up and simple to use, and the documentation covered everything."

"It is affordable, integrates easily with Active Directory, and is simple to install and maintain."

"The most valuable features are two-factor authentication and real-time logon monitoring."

"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."

Cons

"I faced a significant issue about a year back when I tried to integrate Cisco Duo with Citrix NetScaler and enable MFA for Citrix NetScaler integration."

"However, I need to look into Cisco Duo; I had not realized they had an email aspect."

"Duo Security could be improved with the addition of more applications."

"When you come to the push in Duo Security, there are some integrations where you have to use the code instead of the push functionality."

"I think we'd need more experience to learn Cisco Duo because we're just at the beginning of using it."

"It is not easy to maintain network connectivity."

"I chose eight out of ten because there are some features which we are awaiting from Cisco that they are building."

"Reducing or eliminating the "telephony credits" system used by Duo would be great."

More Cisco Duo cons

"Our only issue was with user training. The additional challenge was not well received."

"It gets out of sync with Active Directory or whatever it might be, whatever the authentication piece is on Active Directory, and they just reset it on the backend. I never have to contact the vendor."

"The User Store synchronization part needs to improve. Also, the logs, reports, and dashboard can be improved."

"Every time that I have a new phone or computer, it takes a little longer to deploy it."

"In the next release, I would like the ability to work offline with remote access."

"I would like to see the solution meet the integration needs at our company...Improving the solution's integration feature would be beneficial."

"There are some shortcomings on the reporting side, such as how many connections you can get per month."

"Technical support is one of the worst problems."

More Symantec VIP Access Manager cons

"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."

"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."

Pricing and Cost Advice

"The pricing is pretty competitive. It's pretty cheap. Anybody can adopt it."

"From a business perspective, it is a little bit costly. The licensing is on a per-user basis."

"Price-wise, the solution has been very, very reasonable...Licensing is the last thing I think about Duo Security because it's so easy, and I had no problems with it."

"During testing we are allowed a certain number of licenses for free."

"I only need the solution for IT staff, which makes it relatively cheap. If I deployed it for the whole company, it would be costly, so it depends on the number of users. Duo Security is affordable compared to other products in the segment."

"I rate the product pricing a seven out of ten."

"I haven't seen it in a while, but it's at par with everything else licensing-wise."

"The pricing was a lot more than what we were paying for our previous solution."

More Cisco Duo pricing and cost advice

"There is a one-time setup fee plus the licenses are provided as per the number of users. For SMS and voice calls, the costs are separate."

"I can say that the solution is worth the money."

"Licensing and pricing seems very fair."

"There are additional costs for maintenance."

"You will be hard-pressed to find better pricing."

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Top Industries

By visitors reading reviews

Outsourcing Company

12%

Financial Services Firm

11%

Comms Service Provider

Manufacturing Company

Outsourcing Company

13%

Construction Company

12%

Comms Service Provider

12%

Manufacturing Company

10%

Comms Service Provider

19%

Construction Company

15%

Financial Services Firm

10%

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	66
Midsize Enterprise	29
Large Enterprise	93

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	10

No data available

Questions from the Community

How does Duo Security compare with Microsoft Authenticator?

We switched to Duo Security for identity verification. We’d been using a competitor but got the chance to evaluate Du...

See all answers

What is your experience regarding pricing and costs for Duo Security?

Regarding the pricing, what actually happened was that we got the product purchased through our HQ, so the costing as...

See all answers

What needs improvement with Duo Security?

I do not have a straight answer for how Cisco Duo can be improved at this time. With the implementation that we are g...

See all answers

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Comparisons

Microsoft Entra ID vs Cisco Duo

Compared 7% of the time

Fortinet FortiAuthenticator vs Cisco Duo

Compared 6% of the time

Okta Platform vs Cisco Duo

Compared 4% of the time

Cisco Identity Services Engine (ISE) vs Cisco Duo

Compared 3% of the time

SAASPASS vs Cisco Duo

Compared 2% of the time

More Cisco Duo Competitors

Identity Manager by One Identity vs Symantec VIP Access Manager

Compared 7% of the time

Okta Platform vs Symantec VIP Access Manager

Compared 6% of the time

Microsoft Entra ID vs Symantec VIP Access Manager

Compared 6% of the time

Symantec Siteminder vs Symantec VIP Access Manager

Compared 5% of the time

Citrix Gateway vs Symantec VIP Access Manager

Compared 4% of the time

More Symantec VIP Access Manager Competitors

Microsoft Entra ID vs UserLock

Compared 10% of the time

Idira Privileged Access Manager vs UserLock

Compared 7% of the time

Aruba ClearPass vs UserLock

Compared 4% of the time

Identity Manager by One Identity vs UserLock

Compared 4% of the time

Fortinet FortiAuthenticator vs UserLock

Compared 4% of the time

More UserLock Competitors

Product Reports

Buyer's Guide

Cisco Duo

November 2026

Download Cisco Duo product report

Buyer's Guide

Symantec VIP Access Manager

October 2026

Download Symantec VIP Access Manager product report

Buyer's Guide

Authentication Systems

October 2026

Download UserLock product report

Also Known As

Duo Security

Symantec VIP

No data available

Overview

Cisco Duo is a cloud-based identity security platform safeguarding critical resources for any user and device worldwide. Known for its ease of use, Duo offers seamless protection across multi-cloud, hybrid, and on-premises environments.

Cisco Duo is designed to secure access with identity-first protection and provides extensive visibility throughout an organization's identity ecosystem. Offering multi-factor authentication, Duo facilitates easy integration and management, allowing teams to protect data effectively on VPNs, applications, and networks. Its single-pane management improves security processes while enhancing trust, making it suitable for diverse IT infrastructures.

What are the key features of Cisco Duo?

Multi-factor Authentication: Strengthens user verification with multiple methods.
Push Notifications: Simplifies authentication with quick approvals.
Single Sign-On: Enhances convenience by allowing one set of credentials.
VPN Access: Secures remote connections with reliable authentication.
User Activity Visibility: Offers comprehensive insights into access patterns.

Which benefits and ROI should users consider?

Quick Deployment: Facilitates rapid integration within existing systems.
Effective Management: Streamlines IT operations with centralized control.
Regulatory Compliance: Aids in meeting industry standards for data protection.
Enhanced Trust: Strengthens security posture across networks.
User-friendly Approach: Simplifies authentication for non-technical users.

In industries like education and finance, Cisco Duo is widely employed to secure multi-factor authentication across platforms such as email, databases, and servers. Its integration capabilities with Microsoft 365, Active Directory, and VPNs like AnyConnect are instrumental in verifying user identities using mobile apps or OTPs, catering effectively to both remote and on-premise environments.

Cisco

Symantec VIP Access Manager offers seamless integration with applications, providing robust user authentication and enhanced security for remote work. Its cloud-based design ensures consistent connectivity and is convenient for users.

Designed for strengthening access security, Symantec VIP Access Manager features strong user authentication and easy application integration. Its fast interface and reliable VPN access support risk-based authentication. Users can securely work remotely, leveraging a mobile app for generating digital codes, crucial for multifactor authentication. The cloud-based solution ensures access even when company VPNs are down, reducing hardware costs with Mobile Credential and offering enhanced dashboards in version 9.1.

What are the standout features of Symantec VIP Access Manager?

Strong Authentication: Provides robust multifactor authentication enhancing security.
Application Integration: Seamlessly integrates with existing applications.
Mobile Utility: Allows secure work through mobile devices for remote access.
Cloud Connectivity: Ensures access even if company VPNs experience issues.
Enhanced Dashboards: Version 9.1 introduces advanced dashboard features.

What benefits should users consider in reviews?

Reduced Hardware Costs: Mobile Credential lowers expenses by lessening hardware dependencies.
Secure Remote Work: Facilitates safe access to networks and emails while working remotely.
Reliability: Provides consistent access through cloud services.
Enhanced Security: Risk-based authentication strengthens data protection.

Symantec VIP Access Manager is commonly used in industries requiring secure remote connectivity. Organizations implement it to generate login codes for multifactor authentication, critical for employees accessing networks via VPN tools like Palo Alto GlobalProtect and Fortinet VPN. It supports secure remote workflows, vital in sectors prioritizing data protection and remote access.

Broadcom

UserLock provides advanced IAM for Microsoft Active Directory environments, ensuring secure logins for corporate networks and SaaS applications across various environments, including offline or remote settings.

UserLock enhances security by integrating multi-factor authentication, single sign-on, and context-aware access controls without disrupting existing Active Directory structures. Administrators enjoy real-time visibility and control, preventing account misuse, managing user sessions effectively, and maintaining security standards for compliance requirements like ISO 27001, HIPAA, and NIS2.

What are the most important features of UserLock?

Multi-Factor Authentication (MFA): Enhances security by requiring additional verification methods.
Single Sign-On (SSO): Simplifies access across multiple applications with a single login credential.
Context-Aware Access Controls: Provides security measures based on user behavior and context.
Real-Time Monitoring: Offers live insights into user sessions to prevent unauthorized access.
Detailed Auditing and Reporting: Helps meet compliance standards with comprehensive data reports.

Which benefits and ROI should users look for in reviews?

Enhanced Security: Safeguards against unauthorized access through advanced access controls.
Operational Efficiency: Streamlines IT operations by reducing the complexity of user management.
Compliance Support: Aids organizations in meeting regulatory standards seamlessly.
Adaptability: Functions effectively across hybrid and remote environments.

UserLock's implementation proves advantageous in sectors such as healthcare and finance, where strict compliance and data security are critical. Industries demanding robust access management find UserLock valuable for its ability to function seamlessly with existing IT infrastructure and protocols.

IS Decisions

Sample Customers

Information Not Available

Maine Medical Center, Aria S.p.A

Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department

Buyer's Guide

Symantec VIP Access Manager vs. UserLock

October 2026

Free Report: Symantec VIP Access Manager vs. UserLock

Find out what your peers are saying about Symantec VIP Access Manager vs. UserLock and other solutions. Updated: October 2026.

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We monitor all Authentication Systems reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.