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Identity Manager by One Identity vs Symantec VIP Access Manager comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Identity Manager by One Ide...
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
193
Ranking in other categories
User Provisioning Software (1st), Identity Management (IM) (1st), Identity Governance Administration (IGA) (1st)
Symantec VIP Access Manager
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
15
Ranking in other categories
Authentication Systems (16th), Access Management (31st)
 

Mindshare comparison

While both are Identity and Access Management solutions, they serve different purposes. Identity Manager by One Identity is designed for Identity Governance Administration (IGA) and holds a mindshare of 11.5%, down 12.5% compared to last year.
Symantec VIP Access Manager, on the other hand, focuses on Authentication Systems, holds 2.0% mindshare, up 1.7% since last year.
Identity Governance Administration (IGA) Mindshare Distribution
ProductMindshare (%)
Identity Manager by One Identity11.5%
SailPoint Identity Security Cloud25.6%
Saviynt Identity Cloud14.8%
Other48.099999999999994%
Identity Governance Administration (IGA)
Authentication Systems Mindshare Distribution
ProductMindshare (%)
Symantec VIP Access Manager2.0%
Microsoft Entra ID5.6%
Okta Platform4.5%
Other87.9%
Authentication Systems
 

Featured Reviews

Neha Chhangani - PeerSpot reviewer
Business Analyst at a startup based organization
Centralized identity governance has automated lifecycle management and simplifies compliance
One Identity Manager could be improved by making the initial setup and configuration simpler, especially for complex workflows and integrations. The user interface and reporting dashboards could also be more modern and intuitive with better out-of-the-box analytics. Additionally, clearer documentation and faster implementation guidance would help organizations get value more quickly. One specific challenge my team encountered was the complexity during initial configuration, especially when setting up custom workflows and role models which required more time and expertise. We also felt that out-of-the-box reports and dashboards are limited, and more customizable real-time analytics would be helpful. Better documentation and guided setup wizards would make adoption easier, particularly for teams new to identity governance tools. One improvement I think One Identity Manager needs is the enhanced self-service experience. The end-user self-service portal could be more intuitive with clearer guidance for access requests and password resets. Additionally, while integrations are solid, deeper cloud-native connectors and API-driven automation would help in hybrid and multi-cloud environments. A more responsive mobile interface or dedicated app for approvals and tasks would help managers who are often on the go. One more improvement is the built-in predictive insights or trend dashboards around access patterns and risk could improve proactive governance. More descriptive error messages and in-tool troubleshooting tips during setup configuration would reduce dependency on external documentation or support.
Berk Onur - PeerSpot reviewer
Presales Consultant at Cyberwise
With its mobile application, this tool offers a convenient and user-friendly experience to its users
To improve the tool, I think that the solution should consider integrations with other cybersecurity and IT technologies, such as Privileged Access Management and Site Integration. Additionally, the implementation of second-factor authentication via Symantec VIP Access Manager, CyberArk, and Delinea, among other technologies, could be best for the product. While the existing technology is okay, improving the integration capabilities for Symantec VIP Access Manager would benefit the product. I would like to see the solution meet the integration needs at our company. While many cybersecurity solutions can function independently, they often lack integration with our systems due to missed integration points. Improving the solution's integration feature would be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"After implementing One Identity Manager, we achieved clear, measurable improvements in identity and access management, with user onboarding reduced from two to three days to a few hours, faster access provisioning for new employees, immediate off-boarding security, and 100% instant de-provisioning of access for leavers, while eliminating the risk of orphan or active unused accounts."
"While our journey to find a solution was tiring and we invested a lot of work and knowledge, our expectations have been reached and even exceeded."
"At the time of the onboarding, this is solution that we have interfacing with HR. On the same day an employee is hired, an account is created and available for the manager when the end user arrives. The opposite is true. The moment employment is terminated, the same day everything is disabled, then later deleted."
"One Identity Manager was the right decision in comparison to other market products."
"The automation through One Identity Manager has helped us completely, mainly the user onboarding which has helped us decrease the amount of time taken for user onboarding, and the RBA concept in One Identity Manager has also helped us in decreasing the time the user has to wait for application access from around five days to just within one hour."
"This solution helped us to increase employee productivity when it comes to provisioning users or systems, and in some cases, it has gone down from days to hours or minutes."
"I like how One Identity Manager is designed. We can control granular-level permissions. Compared to SailPoint and CyberArk, we can go granular in the access levels. We can control it at the table, column, and database levels. That's the power of One Identity."
"In terms of what the most valuable feature of One Identity Manager is, that would be hard to say because the tool is great overall. There's not really one feature you'd prefer over other features, but what's really great, in my opinion, is the fact that the provisioning is really stable and accurate, and it's a process my company trusts. This means that without a lot of maintenance, I can be pretty sure that as soon as my alternative source gives a new identity or gives new information about a particular identity, everything will be transformed and executed the right way. My company has tried other solutions and there's always a struggle with the provisioning system in terms of knowing what systems work, but with One Identity Manager, this issue doesn't happen. It's also a stable system which I like."
"The main benefit of Symantec VIP is that it provides strong authentication while keeping it as a very user friendly experience."
"After the initial integration, the overall support calls dropped, and customer satisfaction for VPN increased."
"The tool has been very stable, in my experience. Also, I haven't faced any issues or problems with integration or connectivity."
"Cloud-based service and management."
"The solution has helped to increase staff productivity by approximately a minute."
"Other than it provides us with remote access, so it's fairly easy to install, fairly easy to set up, and provides us the ability to get into our corporate environment."
"It offers more platform support, like Apple, Android, and Microsoft."
"Integration with Citrix Access Gateway, Microsoft Office 365 and Single Sign-On (through Symantec Validation and ID Protection Access Manager) has increased the productivity of the employees for accessing resources."
 

Cons

"There are too many different user interfaces. For example, one is the designer and another is the manager. There's also a web interface and an object browser. It would be helpful to consolidate all of those into a single administrator portal."
"Their support is inadequate."
"They have bad support. Sometimes, they're fast, and sometimes not. They have 24-hour support, so when you message them, they try to fix their problems. One Identity can give you a technical engineer who can guide you through what to do or give you custom scripts for a problem."
"I believe report customization and dashboard usability could be improved in One Identity Manager."
"We would like the product to integrate with ServiceNow, since One Identity Manager and ServiceNow are two of our better tools."
"We have seen a little ROI when there was a restructuring reduction in the market for user management teams, but not enough to cover the cost of the project."
"It can have a clearer navigation map of the user interface and user provisioning. The documentation lacks step-by-step details on common tasks like creating roles, running action reviews, and version control."
"Sometimes, when we implement One Identity in the organization, customization has to happen. You cannot skip the customization. You cannot just implement the One Identity model and go ahead with it. However, whenever we make any customizations, the logic of the customization can interfere with the existing logging of One Identity. All such things have to be a bit clear. They have to be well documented. One Identity should provide information about how these things work."
"Our only issue was with user training. The additional challenge was not well received."
"In my opinion, for this solution, the technical support is not so expert when we talk about integration using the API."
"Technical support is one of the worst problems."
"At times, the relay server could not contact Symantec; it would fail open and allow access without a passcode."
"In the next release, I would like the ability to work offline with remote access."
"The reporting on the VIP Manager is not correct."
"Every time that I have a new phone or computer, it takes a little longer to deploy it."
"It gets out of sync with Active Directory or whatever it might be, whatever the authentication piece is on Active Directory, and they just reset it on the backend. I never have to contact the vendor."
 

Pricing and Cost Advice

"One Identity Manager's pricing is reasonable."
"It's costlier that some other products, and there is nothing that fits every solution."
"It is fairly priced because they provide all the features by default. That is why they charge a bit more than other vendors. I am not sure about the exact cost part, but One Identity is a little bit more expensive than IBM and other tools."
"It has helped to reduce customer costs."
"It is cost-effective. I do not know about the other regions, but here in the Middle East, the competitors are almost double the price."
"The pricing is okay."
"One Identity is cost-efficient from a licensing perspective. However, one drawback is that it's expensive on the hardware side for the customer to set up. One Identity's professional services team recommends various components. They lose some of the cost advantage because the hardware is expensive and requires maintenance."
"One Identity Manager has a reasonable price point."
"There are additional costs for maintenance."
"I can say that the solution is worth the money."
"Licensing and pricing seems very fair."
"There is a one-time setup fee plus the licenses are provided as per the number of users. For SMS and voice calls, the costs are separate."
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Top Industries

By visitors reading reviews
Outsourcing Company
20%
Financial Services Firm
9%
Construction Company
8%
Manufacturing Company
8%
Outsourcing Company
13%
Construction Company
13%
Comms Service Provider
11%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business118
Midsize Enterprise37
Large Enterprise128
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise10
 

Questions from the Community

What is your experience regarding pricing and costs for One Identity Manager?
My experience with pricing, setup cost, and licensing is that their setup was manageable, and we did it in-house.
What needs improvement with One Identity Manager?
The thing that I dislike about Identity Manager by One Identity is the documentation, in my opinion, because we do not find all the documentation and all the questions we need to know. This is unfo...
What is your primary use case for One Identity Manager?
I do not use Identity Manager by One Identity to help me manage SAPs. I used the business roles to map company structure for some dynamic application provisioning. It is easy to configure. I think ...
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Also Known As

Quest One Identity Manager
Symantec VIP
 

Overview

 

Sample Customers

Texas A&M, Sky Media, BHF Bank, Swiss Post, Union Investment, Wayne State University. More at OneIdentity.com/casestudies
Maine Medical Center, Aria S.p.A
Find out what your peers are saying about One Identity, SailPoint, Omada and others in Identity Governance Administration (IGA). Updated: October 2026.
918,169 professionals have used our research since 2012.