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Idira Privileged Access Manager vs UserLock comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Idira Privileged Access Man...
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
230
Ranking in other categories
User Activity Monitoring (1st), Enterprise Password Managers (3rd), Privileged Access Management (PAM) (1st), Mainframe Security (1st), Operational Technology (OT) Security (3rd)
UserLock
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Authentication Systems (30th), Access Management (28th)
 

Featured Reviews

Atul-Gujar - PeerSpot reviewer
CyberArk manager at a comms service provider with 10,001+ employees
Secures critical infrastructures with essential user session audit records
A potential area for improvement is enhancing support for cluster environments and distributed Vaults. Clients in multiple countries that need central access have different challenges that require better solutions from CyberArk. For financial services, CyberArk can improve incident response by ensuring fast support for critical priority tickets to meet compliance requirements. Providing more documentation on CyberArk is recommended for new team members to enhance their troubleshooting capabilities. I understand it's up to the client, but 99% fail to change the demo key, so it's crucial for CyberArk to emphasize changing the key and documenting it as part of the installation process.
Bill H. - PeerSpot reviewer
Information Technology at City Of Keizer
Affordable, easy to use, and integrates well with Active Directory
The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home. It’s not that I mind not having two factors, but I do get that question from time to time from some of our users who think it would be really useful. From what I’ve heard, they’re working on it and it should be coming in the next version so that’s great news.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We are able to rotate privileged user passwords to eliminate fraudulent use."
"The value is probably the best of all of the other products which are offering the same services."
"From my experience, the kind of work I have done with this solution, it's absolutely amazing."
"It's a highly flexible solution that can adapt to each customer's needs."
"CyberArk has been the most stable platform I have ever worked on and our redundancies allow for 100% uptime."
"Initial setup was very easy; we started integrating systems and providing access to systems within a few days."
"CyberArk's support is excellent, providing personalized assistance through a dedicated local account manager and sales engineer."
"CyberArk Privileged Access Manager has been helpful in managing over 125,000 privileged accounts in a single environment for our client, and we have multiple CyberArk environments for different clients with different numbers of accounts."
"UserLock was pretty easy to set up and simple to use, and the documentation covered everything."
"The most valuable features are two-factor authentication and real-time logon monitoring."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"It is affordable, integrates easily with Active Directory, and is simple to install and maintain."
 

Cons

"Maintaining the product is challenging. Upgrades require a lot of resources, as it impacts the entire organization. For example, upgrading components like the Privileged Session Manager (PSM) and the vault is time-consuming and difficult. In the long term, I would like to see these processes simplified, especially for on-premise installations."
"The solution that they proposed was not straightforward because of the backend processes of CyberArk."
"Technical support is average. They are not so great, because the first level support partner or distributor has to provide the support and customers cannot contact CyberArk support directly."
"New functionalities or discovered bugs take a little longer to patch. We would greatly appreciate quicker development of security patches and bug corrections."
"Sometimes the infrastructure team is hesitant to provide more resources."
"There is a lot of room for improvement in the report section."
"The one place where we found that this product really needs to improve is the cloud."
"The user interface needs to be improved."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
 

Pricing and Cost Advice

"It's an affordable platform."
"I believe that this solution is priced well. It's the market leader and I think that it's the best solution."
"The price of CyberArk support could be a little bit less. Otherwise, pricing is fine."
"Licensing fees are paid on a yearly basis."
"I would rate the cost of CyberArk Privileged Access Manager seven out of ten with ten being the most expensive."
"CyberArk is very expensive and there are additional fees for add-ons."
"The solution is costly but we get what we pay for."
"It is in line with its competitors, but all such solutions cost too much money."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
10%
Computer Software Company
7%
Comms Service Provider
6%
Comms Service Provider
18%
Construction Company
14%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business59
Midsize Enterprise42
Large Enterprise174
No data available
 

Questions from the Community

How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...
What is your experience regarding pricing and costs for CyberArk Privileged Access Manager?
My thoughts on the pricing of CyberArk Privileged Access Manager depend entirely on the vendors' requirements. If they want their things to be secure, they have to spend accordingly. We have four t...
What needs improvement with CyberArk Privileged Access Manager?
I believe account discovery and rolling support need to be improved. Account discovery is important when integrating with other systems, as other PAM solutions can perform account discovery and onb...
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Also Known As

CyberArk Privileged Access Security, CyberArk Enterprise Password Vault
No data available
 

Overview

 

Sample Customers

Rockwell Automation
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about Idira Privileged Access Manager vs. UserLock and other solutions. Updated: April 2026.
896,803 professionals have used our research since 2012.