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Fortinet FortiAuthenticator vs UserLock comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiAuthenticator
Ranking in Authentication Systems
4th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
64
Ranking in other categories
Single Sign-On (SSO) (10th), Identity Management (IM) (14th), Multi-Factor Authentication (MFA) (2nd)
UserLock
Ranking in Authentication Systems
30th
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Access Management (30th)
 

Mindshare comparison

As of July 2026, in the Authentication Systems category, the mindshare of Fortinet FortiAuthenticator is 3.3%, down from 7.9% compared to the previous year. The mindshare of UserLock is 1.1%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems Mindshare Distribution
ProductMindshare (%)
Fortinet FortiAuthenticator3.3%
UserLock1.1%
Other95.6%
Authentication Systems
 

Featured Reviews

Sachin Vinay - PeerSpot reviewer
Assistant Manager-Networks at a university with 1,001-5,000 employees
Supports secure remote authentication and provides comprehensive user activity tracking
The most important feature is the security capability because it provides a substantial amount of security for admin-related activities. Fortinet FortiAuthenticator can be used from anywhere in the world, and the authenticator services function globally. This global accessibility is one of the critical advantages, particularly since admin features are critical and security is a real concern. With Fortinet FortiAuthenticator, secure usage of firewall services and related functions is achieved. A complete log of all users who access the authenticator setup is maintained. Monthly logs are reviewed to check for any unnoticed activities. Each authenticated user's complete activity history is recorded. This logging capability allows for providing access to more admin users while ensuring security is not compromised and all users can be monitored.
Bill H. - PeerSpot reviewer
Information Technology at City Of Keizer
Affordable, easy to use, and integrates well with Active Directory
The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home. It’s not that I mind not having two factors, but I do get that question from time to time from some of our users who think it would be really useful. From what I’ve heard, they’re working on it and it should be coming in the next version so that’s great news.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product is good, cost-effective, and functionally efficient."
"Using this product strengthens enterprise security."
"The product is stable and reliable."
"The ease of use is really nice. Using Authenticator, I've been able to actually work better on my authentication due to the fact that I have a single fabric to authenticate control from my firewall and on my access points. Authentication takes place from this area."
"I am really impressed by the technical support because they were very helpful; once we logged our complaint, we received an answer from them in no time, and they quickly fixed our issue."
"For FortiAuthentication, it's a good price in comparison to any other competitor."
"The web feature is quite versatile. It serves as the sole server authenticator and is valuable not only with FortiGate products but also within the entire Forti system, making it highly useful for me."
"The product's on-premise version doesn't have recurring costs."
"The most valuable features are two-factor authentication and real-time logon monitoring."
"UserLock was pretty easy to set up and simple to use, and the documentation covered everything."
"It is affordable, integrates easily with Active Directory, and is simple to install and maintain."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
 

Cons

"We had some stability issues. Our first LBS unit wouldn't work properly the first time and that wasted a lot of time."
"I would like to see more ways to authenticate, such as adding facial recognition to the two-factor, where you log into your phone or another device."
"The integration with third-party tools must be better."
"The stability of Fortinet FortiAuthenticator is rated as six out of ten, indicating some instability issues."
"A lot of configurations are available only from CLI."
"We've had some issues with integration."
"Improvements in the product could start from the dashboard, overall customization, and configuration."
"The only way the solution could be improved is if it were cheaper."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
 

Pricing and Cost Advice

"The platform provides a user-based pricing model rather than a subscription pricing model."
"On a scale of one to ten, where one is a high price and ten is a low price, I rate the pricing a seven."
"The product could be more competitively priced."
"The cost of the license could be less expensive. The license is paid on a yearly basis."
"When we buy the Fortinet FortiAuthenticator device there is a comparison between price and security."
"I rate its pricing a three to five out of ten."
"The pricing is fair."
"I rate the product price as two or three on a one-to-ten scale, where one is expensive, and ten is cheap."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Comms Service Provider
10%
Computer Software Company
9%
Construction Company
8%
Comms Service Provider
18%
Construction Company
14%
Financial Services Firm
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business38
Midsize Enterprise18
Large Enterprise11
No data available
 

Questions from the Community

What needs improvement with Fortinet FortiAuthenticator?
Fortinet can make Fortinet FortiAuthenticator better by having a cloud version of it. Currently, Fortinet FortiAuthenticator is only available for on-premises, and it is an on-premises solution. It...
What is your primary use case for Fortinet FortiAuthenticator?
Fortinet FortiAuthenticator is primarily used for authenticating admin users, including remote admin use cases. Remote admin use cases utilize Fortinet FortiAuthenticator to securely authenticate a...
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Also Known As

FortiAuthenticator
No data available
 

Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about Fortinet FortiAuthenticator vs. UserLock and other solutions. Updated: June 2026.
906,960 professionals have used our research since 2012.