Fortinet FortiAuthenticator vs UserLock comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Fortinet FortiAuthenticator
Ranking in Authentication Systems
3rd
Average Rating
8.0
Number of Reviews
53
Ranking in other categories
Single Sign-On (SSO) (5th), Identity Management (IM) (7th), Multi-Factor Authentication (MFA) (3rd)
UserLock
Ranking in Authentication Systems
20th
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Access Management (19th)
 

Mindshare comparison

As of July 2024, in the Authentication Systems category, the mindshare of Fortinet FortiAuthenticator is 9.6%, down from 11.4% compared to the previous year. The mindshare of UserLock is 2.4%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems
Unique Categories:
Single Sign-On (SSO)
8.8%
Identity Management (IM)
3.3%
Access Management
0.5%
 

Featured Reviews

Rias_Majeed - PeerSpot reviewer
Jun 4, 2024
Once configured properly, it runs smoothly with minimal potential for misconfiguration and enhances security by providing two-factor authentication
Customer service and support are helpful, but in the last few years, I've found that the first-level support isn't able to understand the issue. They escalate to the tier-two level, who are able to resolve it. On the first level, it takes time. Maybe they have grown too big and aren't able to give each network the unique attention it deserves. We customize some implementations, and at that time, they're not able to help because the people supporting are new and not from the field. The training seems fine, but in practice, it's different. Their support is not that great anymore. A little arrogance is there. It doesn't qualify them very well if there's arrogance in their communication. They do not understand the issue. That's why you're coming back to support. For example, one issue I'm facing is when a person leaves the organization without handing over details. They'll send an email to that person, but that person is not available. How are you going to access this email? These are a few instances where we are finding it difficult, and they take more than a week or two to resolve some issues. Their support used to be very good, but now that they're on top, they're not as responsive at the first-level support.
Bill H. - PeerSpot reviewer
Apr 8, 2022
Affordable, easy to use, and integrates well with Active Directory
The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home. It’s not that I mind not having two factors, but I do get that question from time to time from some of our users who think it would be really useful. From what I’ve heard, they’re working on it and it should be coming in the next version so that’s great news.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"FortiAuthenticator is really good software that integrates very well with Fortinet products."
"The product is stable and reliable."
"Enables easy integration, allowing for 2FA with our VPN."
"Features the addition and removal of access as needed for the VPN."
"The logs have great detail that make it easier to evaluate and control the security environment."
"The first valuable feature is being able to see everything on one platform. This includes logs and authentication failure."
"The most valuable feature is the OTP on the mobile phone."
"The initial setup is a valuable point on Fortinet products. Most of the time, putting the theory into practice on the devices is quite friendly and straightforward. As long as you can read English you can find your way around the solution and make it work. This is a high value point on Fortinet - the way everything is laid out in the web UI is user-friendly and quite straightforward. The UI is quite simple."
"The most valuable features are two-factor authentication and real-time logon monitoring."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
 

Cons

"There are some protocols, such as SHA and SHA-2, that are not supported."
"Fortinet FortiAuthenticator provides only authentication. It should also enable authorization services"
"A better integration with other vendors."
"No SMS gateway from the ISP"
"I don't have any issues with this solution, but it may need a better, more user-friendly interface or better design of the platform."
"Other features that would improve the product are a single sign-on where people can use their Gmail ID to log-in, etc."
"The only issue I encounter is that when not using FortiAuthenticator for an extended period, it's typical to encounter some obstacles in the configuration process that you need to address."
"The integration with other products, for example, some SAML authentications, would make it more flexible."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
 

Pricing and Cost Advice

"The solution is not very expensive."
"The pricing is fair."
"Between paying them to help with the configuration, the box itself, and the support, it came to like $12,500, including a three-year service agreement."
"The price seems okay. It's not that expensive compared to other authenticators."
"It's not expensive."
"FAC is an affordable solution for Middle Range (200E/400E) and also needs a package of mobility agents (2,000) perpetual."
"The customers need to pay for licenses, and some pay on a yearly basis while others pay on a three-yearly or five-yearly basis. Also, it is not an expensive solution."
"We pay for licensing on a yearly basis."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Government
9%
Manufacturing Company
8%
Financial Services Firm
7%
Government
11%
Computer Software Company
8%
Construction Company
7%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Fortinet FortiAuthenticator?
The price seems okay. It's not that expensive compared to other authenticators. Especially the clients, like Fortinet VPN clients, it is free. Unless you take the full feature of the FortiClient, t...
What needs improvement with Fortinet FortiAuthenticator?
One thing I dislike is that if you have the software authenticator on a mobile device and that device is lost, it's difficult to remove. If you have the FortiAuthenticator client installed on your ...
Ask a question
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Also Known As

FortiAuthenticator
No data available
 

Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about Fortinet FortiAuthenticator vs. UserLock and other solutions. Updated: July 2024.
793,295 professionals have used our research since 2012.