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Fortinet FortiAuthenticator vs UserLock comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiAuthenticator
Ranking in Authentication Systems
3rd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
63
Ranking in other categories
Single Sign-On (SSO) (7th), Identity Management (IM) (10th), Multi-Factor Authentication (MFA) (2nd)
UserLock
Ranking in Authentication Systems
27th
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Access Management (26th)
 

Mindshare comparison

As of February 2026, in the Authentication Systems category, the mindshare of Fortinet FortiAuthenticator is 4.1%, down from 8.0% compared to the previous year. The mindshare of UserLock is 1.1%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems Market Share Distribution
ProductMarket Share (%)
Fortinet FortiAuthenticator4.1%
UserLock1.1%
Other94.8%
Authentication Systems
 

Featured Reviews

Yonas Abebe - PeerSpot reviewer
Senior Network and Security Engineer at Symbol Technologies PLC
Integration capabilities simplify authentication and migration challenges need addressing
The integration capabilities of Fortinet FortiAuthenticator are very interesting, as it can be integrated with third-party devices easily and is straightforward to configure. The integration with FortiToken is outstanding, adding a layer of security for authentication. In addition, it can be used by integrating with zero trust single access, enhancing overall security measures.
Bill H. - PeerSpot reviewer
Information Technology at City Of Keizer
Affordable, easy to use, and integrates well with Active Directory
The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home. It’s not that I mind not having two factors, but I do get that question from time to time from some of our users who think it would be really useful. From what I’ve heard, they’re working on it and it should be coming in the next version so that’s great news.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is very stable. We have never had any issues with this solution."
"The product's on-premise version doesn't have recurring costs."
"Fortinet FortiAuthenticator is an easy-to-use solution."
"The current version is stable...Scalability-wise, it is a fine solution"
"The ease of use is really nice. Using Authenticator, I've been able to actually work better on my authentication due to the fact that I have a single fabric to authenticate control from my firewall and on my access points. Authentication takes place from this area."
"I work a lot with Fortinet products and I call the support often. They are very quick to respond and the support is very good."
"The two-step authentication provides a higher level of security."
"The most valuable feature is the flexibility in using the SMS messages."
"The most valuable features are two-factor authentication and real-time logon monitoring."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
 

Cons

"Fortinet FortiAuthenticator could benefit from some artificial intelligence functionality and resolution of some glitches that may exist."
"The only issue I encounter is that when not using FortiAuthenticator for an extended period, it's typical to encounter some obstacles in the configuration process that you need to address."
"The user interface and clustering are areas with shortcomings that need improvement."
"There are multiple areas that are in need of improvement. It is not a mature product."
"The product must provide full support for third-party FIDO security keys."
"The only way the solution could be improved is if it were cheaper."
"It would be helpful to receive a code by yourself for authentication instead of it registered to a phone."
"I don't have any issues with this solution, but it may need a better, more user-friendly interface or better design of the platform."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
 

Pricing and Cost Advice

"The solution is not very expensive."
"I would rate the pricing a four out of ten, where one is cheap, and ten is expensive. It is not that costly. It is cheap, easy to manage, easy to install, and easy to configure."
"The platform is cost-effective as it does not require a separate license for SD-WAN functionality."
"You can pay as you go with them. You purchase a base license and add to it as needed."
"The cost of the license could be less expensive. The license is paid on a yearly basis."
"FAC is an affordable solution for Middle Range (200E/400E) and also needs a package of mobility agents (2,000) perpetual."
"I rate its pricing a three to five out of ten."
"It's not expensive."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Comms Service Provider
10%
Manufacturing Company
8%
Government
7%
Government
13%
University
8%
Manufacturing Company
8%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business38
Midsize Enterprise18
Large Enterprise11
No data available
 

Questions from the Community

What needs improvement with Fortinet FortiAuthenticator?
Fortinet FortiAuthenticator could benefit from some artificial intelligence functionality and resolution of some glitches that may exist.
Ask a question
Earn 20 points
 

Also Known As

FortiAuthenticator
No data available
 

Overview

 

Sample Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about Fortinet FortiAuthenticator vs. UserLock and other solutions. Updated: February 2026.
883,011 professionals have used our research since 2012.