We performed a comparison between Spiceworks and WhatsUp Gold based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's easy to understand."
"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."
"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."
"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."
"The most valuable features are the inventory and personalization."
"Helpdesk and inventory are both equally valuable, and they form the true core of the product."
"The solution is very stable. It's reliable and efficient."
"It was easy to integrate Spiceworks with our existing setup."
"The threshold alerting is the most valuable feature."
"The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is."
"We no longer have to manually search for problems because we are alerted when something in the network goes down."
"NetFlow monitoring, real-time monitoring, and surveys have been the most valuable features for our business."
"The solution effectively monitors network devices and servers."
"It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature."
"It handles the basics of monitoring."
"The product is reasonably priced."
"With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use."
"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."
"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."
"Sometimes, it can be difficult to integrate what you need."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"The technical support does not bother to respond."
"The interface needs some work."
"The product is old and not updated."
"I would like to see better integration with switches so that you can see what is connected to each port, what the traffic is, and have a network map automatically generated."
"The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be."
"Integrations with other devices. I want to have a product that has full integration with my active directory so I can track user activity. I want to track my complete user activity, so I'm looking for a product to implement in the near future, which will have full integration with my network and active directory users. It became very difficult to track user activity."
"You have to invest a few days to become an expert in this solution."
"The new release cadence needs to be improved. It takes a while for them to add new features and functionality. There should be a quicker turnaround with new versions."
Spiceworks is ranked 33rd in IT Infrastructure Monitoring with 47 reviews while WhatsUp Gold is ranked 30th in IT Infrastructure Monitoring with 22 reviews. Spiceworks is rated 7.8, while WhatsUp Gold is rated 7.8. The top reviewer of Spiceworks writes "Good low-cost service desk system, but lacks in automation workflows and categorization ". On the other hand, the top reviewer of WhatsUp Gold writes "If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue". Spiceworks is most compared with Zabbix, Lansweeper, ServiceNow, Freshdesk and ManageEngine ServiceDesk Plus, whereas WhatsUp Gold is most compared with Grafana, SolarWinds NPM, Zabbix, PRTG Network Monitor and Nagios XI. See our Spiceworks vs. WhatsUp Gold report.
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