Spiceworks vs WhatsUp Gold comparison

Spiceworks and Progress Software are both solutions in the IT Infrastructure Monitoring category. Spiceworks is ranked #45 with an average rating of 8.5, while Progress Software is ranked #27 with an average rating of 9.5. Spiceworks holds a 0.4% mindshare in IM, compared to Progress Software’s 1.1% mindshare. Additionally, 86% of Spiceworks users are willing to recommend the solution, compared to 85% of Progress Software users who would recommend it.

Spiceworks

Read 47 Spiceworks reviews

904 Views
471 Comparison Views

86% willing to recommend

WhatsUp Gold

Read 24 WhatsUp Gold reviews

1,342 Views
1,068 Comparison Views

85% willing to recommend

Spiceworks

WhatsUp Gold

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

Spiceworks and WhatsUp Gold compete in the IT management and network monitoring category. WhatsUp Gold appears to have the advantage with more comprehensive features suitable for larger networks.

Features: Spiceworks is known for its help desk and inventory management tailored to small and medium-sized businesses. It offers simplicity, network scanning capabilities, and a user-friendly ticketing system. WhatsUp Gold provides detailed network monitoring, server health tracking, and dynamic topology mapping.

Room for Improvement: Spiceworks needs to enhance its monitoring features, refine inventory management, and address performance issues in larger environments. There is also a demand for better reporting tools and IT solution integration. WhatsUp Gold should work on improving real-time monitoring, configuration management, and user interface.

Ease of Deployment and Customer Service: Spiceworks can be deployed on-premises or in the cloud and relies on a robust community for support, although it lacks direct support. WhatsUp Gold is primarily on-premises with more traditional customer service, which provides valuable assistance to organizations.

Pricing and ROI: Spiceworks offers a strong ROI due to being free, which is attractive to small and medium-sized businesses. The main cost involves setup time and reliance on community support. WhatsUp Gold requires a paid license, with pricing dependent on the extent of monitoring features. It offers valuable capabilities and reasonable pricing for larger businesses.

To learn more, read our detailed Spiceworks vs. WhatsUp Gold Report (Updated: April 2025).

Buyer's Guide

Spiceworks vs. WhatsUp Gold

April 2025

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Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Spiceworks

Ranking in IT Infrastructure Monitoring

45th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (17th), IT Asset Management (11th)

WhatsUp Gold

Ranking in IT Infrastructure Monitoring

27th

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (24th), Network Monitoring Software (26th), Server Monitoring (14th)

Mindshare comparison

As of May 2025, in the IT Infrastructure Monitoring category, the mindshare of Spiceworks is 0.4%, down from 0.5% compared to the previous year. The mindshare of WhatsUp Gold is 1.1%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Jeetendar Kumar

Information Technology Analyst at The Aga Khan University Hospital (Pakistan)

Customizable, easy to use, easy to manage, and provides multiple features

I have used many software, but Spiceworks is the best. The tool provides multiple features. It is a valuable product for inventory. It is also useful as a ticketing system. The solution is easy to use and easy to manage. Many people can use it very easily. The features are not complicated. It is very easy to run, install, and understand. That is why my organization decided to use it. The solution’s asset management capabilities have benefitted us in many ways. We are able to manage all the inventory. We have a complete database. We have a record of everything. It is very valuable. I rate the usability of the user interface and dashboard a nine out of ten. The tool is easy to learn compared to other software.

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Tom Condo

Supervisor Information Services Operations at Seminole County Public Schools

If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue

When it comes to the intuitiveness of the topology mapping feature, our network architect created a vision diagram of our entire network and then created the links tied into the WhatsUp active monitoring to different spots on our topology map. It's one of the more critical functions we do here. We have the map displayed in different places in our room and help desk. We get alerted via emails but we can also see it visually. It does what it says it's going to do. We find this feature very helpful. The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is. All the information is provided. This feature really helps. You can see the correlation between that link and what failed. This feature is very helpful. The interface is fairly intuitive. Some of our users used SolarWinds and Nagios, and WhatsUp is easy in comparison. Once you get set up, the look, feel, and configuration are good. Our network architect had never used it before but he was able to create the Visio and map. It was very simple. He has no problems with it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The software is cloud-based, so I do not need to store any data locally."

"The solution is very stable. It's reliable and efficient."

"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."

"The solution is easy to use and easy to manage."

"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."

"Spiceworks is generic and free."

"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."

"Helpdesk and inventory are both equally valuable, and they form the true core of the product."

More Spiceworks pros

"The product is reasonably priced."

"The interface in the last few years it has been a lot greater, they are much more user-friendly. I like the interface."

"The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is."

"The most important features of WhatsUp Gold are the server health and uptime it provides. Additionally, WhatsUp Gold is a Windows-based solution which is a benefit."

"The user interface is good enough."

"This is a good, stable network monitoring solution for devices."

"It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature."

"The threshold alerting is the most valuable feature."

More WhatsUp Gold pros

Cons

"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."

"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."

"Having an integrated asset management tool, where I can plug in things that are offline, would be good."

"I am unable to provide suggestions for improvement at this moment."

"Sometimes, it can be difficult to integrate what you need."

"It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems."

"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."

"Since Spiceworks is a free tool, it's not very scriptable or customizable."

More Spiceworks cons

"The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be."

"The technical support does not bother to respond."

"Pricing is too high relative to how many devices we use. The price list is not linear to number of devices."

"Improvements are needed in integration, especially for WhatsApp call and messages. Our region heavily uses WhatsApp Messenger for communication, and integration with this platform would be beneficial."

"Regional product team support is not very good."

"The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product."

"You have to invest a few days to become an expert in this solution."

"One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user. All the monitoring is from inside out, we need something that also can give us from outside in."

More WhatsUp Gold cons

Pricing and Cost Advice

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"The product is free! Get it now."

"It's free."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"The tool is cheap."

"The price of WhatsUp Gold is good."

"The most valuable feature is the cost compared to other solutions."

"The pricing can be on the expensive side when considering competing products."

"Pricing is reasonable compared to other products."

"There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive. Aside from the initial cost for the tool, you need to pay additionally for support."

"The tool's price is reasonable. WhatsUp Gold is cheaper than SolarWinds."

"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."

"This is a well priced solution."

More WhatsUp Gold pricing and cost advice

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

11%

University

10%

Real Estate/Law Firm

Computer Software Company

12%

Financial Services Firm

12%

Manufacturing Company

10%

Government

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

See all answers

What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

See all answers

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

See all answers

What do you like most about WhatsUp Gold?

The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one l...

See all answers

What is your experience regarding pricing and costs for WhatsUp Gold?

Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...

See all answers

What needs improvement with WhatsUp Gold?

Improvements are needed in integration, especially for WhatsApp call and messages. Our region heavily uses WhatsApp Messenger for communication, and integration with this platform would be benefici...

See all answers

Comparisons

ServiceNow vs Spiceworks

Compared 29% of the time

Zabbix vs Spiceworks

Compared 28% of the time

Lansweeper vs Spiceworks

Compared 19% of the time

Freshdesk vs Spiceworks

Compared 8% of the time

ManageEngine ServiceDesk Plus vs Spiceworks

Compared 7% of the time

More Spiceworks Competitors

Grafana vs WhatsUp Gold

Compared 14% of the time

PRTG Network Monitor vs WhatsUp Gold

Compared 10% of the time

SolarWinds NPM vs WhatsUp Gold

Compared 8% of the time

Zabbix vs WhatsUp Gold

Compared 8% of the time

Nagios XI vs WhatsUp Gold

Compared 6% of the time

More WhatsUp Gold Competitors

Product Reports

Buyer's Guide

Spiceworks

April 2025

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Buyer's Guide

WhatsUp Gold

April 2025

Download WhatsUp Gold product report

Overview

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Spiceworks

Explore and manage your entire network infrastructure effortlessly with WhatsUp Gold's robust layer 2/3 discovery, creating a detailed interactive map from the edge to the cloud. Monitor devices, wireless controllers, servers, virtual machines, applications, and traffic flows across various environments. Real-time alerts ensure optimal performance, allowing you to meet or exceed SLAs. The platform offers customizable maps, dashboards, and alerts for easy network management. Quickly resolve issues with intuitive workflows, reducing Mean Time to Resolution (MTTR). WhatsUp Gold's integrated log management provides easy visibility and control of device log data, allowing monitoring, filtering, searching, and alerting on syslogs or Windows logs. Archive logs to comply with regulatory requirements and preserve historical data, all through a user-friendly interface. Streamline network monitoring and issue resolution with WhatsUp Gold, making network management efficient and hassle-free.

Progress Software

Sample Customers

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Buyer's Guide

Spiceworks vs. WhatsUp Gold

April 2025

Free Report: Spiceworks vs. WhatsUp Gold

Find out what your peers are saying about Spiceworks vs. WhatsUp Gold and other solutions. Updated: April 2025.

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