Shopify vs Zoho Commerce comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Shopify
Ranking in eCommerce Platforms
5th
Average Rating
8.4
Number of Reviews
8
Ranking in other categories
No ranking in other categories
Zoho Commerce
Ranking in eCommerce Platforms
10th
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Ngozi Obi - PeerSpot reviewer
Sep 7, 2023
Scalable platform with easy-to-navigate interface
The product has a few free-to-use features. It is easy to navigate and has good visuals as well Shopify's most valuable feature is the product listing page. The order processing and saving of the changes for the product should have automatic functioning. At the moment, I have to go to the…
Sagar Gaikwad - PeerSpot reviewer
Jul 10, 2023
A solution that can help to build online stores that offer cost-efficiency and scalability choices to its users
I contacted Zoho's support team during my entry-level time period. Zoho used to explain all their products. They provide a demo if you don't have an idea of their products. There are multiple sessions, including some recordings and live sessions, to help one understand Zoho products. There are a lot of resources from Zoho from which you can make choices. You can follow Zoho's documentation or their other training materials. You can choose to have a live session or a demo to help you understand Zoho products. You can even get on a call or send an email for support. I rate the technical support an eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has a brilliant inventory system to help you manage your store."
"The solution is highly customizable for our store’s e-commerce needs. We don't need to write any code as all the required features are already inbuilt. The front end can be easily customized. Moreover, this tool offers built-in integrations with payment gateway, messaging services like SMS and email, and logistics integration."
"The product has a few free-to-use features. It is easy to navigate and has good visuals as well."
"For the initial setup phase, many online tutorials are available, making the process easy."
"Shopify can be used without any coding knowledge."
"Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization."
"The most valuable feature is its strong SEO capabilities."
"Customization and the solution's ease of deployment are valuable features of Zoho Commerce."
 

Cons

"It could benefit from improving its user-friendliness for non-coders, perhaps by offering easier template-building options."
"I have many clients that want to sell their products to the wholesale market, and Shopify currently does not have that kind of feature."
"I would like to see a feature that allows us to access all of the platforms in Shopify, like Facebook and Instagram messages, so we can easily reply to connect to our customers."
"The order processing and saving of the changes for the product should have automatic functioning."
"There are some areas where improvements could be made. Currently, the platform only supports three product variants, and having the option for more variants would be beneficial. Additionally, we have to rely on external plugins for reviews and ratings, which could be more convenient if they were built-in."
"Many of our clients complain because it's costly and not an open-source."
"If you consider an enterprise-level application with a lot of customization, Shopify can be problematic to use."
"Improvement is needed in the UI and UX part of the solution."
 

Pricing and Cost Advice

"They have various plans including ones that are priced at $29 per month, $79 per month, and can go up to $300 per month."
"This is the only platform to enforce its own transaction fee unless you use Shopify Payments Content, which doesn’t automatically reformat when you switch themes."
"Depending on the client's requirements, they can choose either the basic plan or the premium plan."
"The pricing of the solution is economical. The enterprise version is more expensive, however, we do not use it. We pay for the license on a monthly basis and there are payment gateway charges associated with transactions, typically around two percent or as applicable."
"The price of Zoho Commerce is between 10 to 25 USD per user per month."
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Top Industries

By visitors reading reviews
Educational Organization
55%
Computer Software Company
9%
Retailer
5%
Manufacturing Company
4%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Shopify?
For the initial setup phase, many online tutorials are available, making the process easy.
What is your experience regarding pricing and costs for Shopify?
Shopify does not have a traditional licensing fee; instead, it operates on a subscription-based model. The cost depends on the specific plan you choose, and it can vary significantly. This cost can...
What needs improvement with Shopify?
Shopify provides you with limited options when it comes to customization. In general, there is a limit to customization in the solution. If you consider an enterprise-level application with a lot o...
What do you like most about Zoho Commerce?
Customization and the solution's ease of deployment are valuable features of Zoho Commerce.
What is your experience regarding pricing and costs for Zoho Commerce?
The price of Zoho Commerce is between 10 to 25 USD per user per month.
What needs improvement with Zoho Commerce?
Zoho Commerce was recently launched. It's not an old product. The product is in the process of working on its look and feel along with the drag-and-drop concept. There is nothing to improve in the ...
 

Comparisons

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Overview

 

Sample Customers

RadioShack, Hawaiian Airlines, ThirdLove, Whistle, Essio Shower, Silk Therapeutics, Slack, Beamz Interactive, National Aquarium, GoNoodle, Toronto Life, FiftyThree
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