Try our new research platform with insights from 80,000+ expert users

ServiceNow Security Operations vs ThreatQ comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
Security Incident Response (2nd), Risk-Based Vulnerability Management (10th)
ThreatQ
Ranking in Security Orchestration Automation and Response (SOAR)
22nd
Average Rating
7.0
Reviews Sentiment
6.6
Number of Reviews
2
Ranking in other categories
Threat Intelligence Platforms (11th)
 

Mindshare comparison

As of June 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of ServiceNow Security Operations is 3.7%, down from 4.3% compared to the previous year. The mindshare of ThreatQ is 1.1%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
Yasir Akram - PeerSpot reviewer
Good reporting and pretty stable but needs to be simpler to use
The support team of ThreatQ set up a VM on our VPN, which was SlashNext's private VPN. Then we just initiated some system calls and ThreatQ provided us the configuration file with our settings (like our email, our API key, our URL, our category, etc.). They set up a VM on our private VPN cloud. And then they provided us the configuration file in which we just entered our details like our company URL, our API category, and API keys et cetera. We could just add it on the configuration file. We just uploaded it to the ThreatQ server. After running the system calls, we just initiated the ThreatQ and then performed tasks on the UI, such as categorizing the reports. If we only wanted the report for phishing, then we just manipulated the data on the UI and just extracted the reports. That's all. The deployment was complex. We used high hardware specifications. I don't remember the exact specifications, however, I recall them being high. There were some services that had some compatibility errors. That's why we had our VMs - to make sure that the customer would not face any errors. Everything's deployed with high specifications and custom specifications. That was the biggest challenge for us - to deploy on the customer VMs. On average, deployment takes 15-20 minutes if it's deployed without any errors. I was with one of the NetOps network admin during deployment. We were only two people and we just deployed and installed all services and we executed the deployment.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is stable."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"The product has a very simple UI."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"The solution is available over the cloud and is easy to manage."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"The ease of use is great."
"The reporting services are great. With reporting services, if you have customers that just visit a URL you can see the result - including why it's blocked and how and how the URL was first recognized as malicious."
"Integrating the solution with our existing security tools and workflows was easy."
 

Cons

"We'd like customization to be easier in terms of the UI and using the dashboards."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"It doesn't interact with things very well."
"The threat intelligence module needs a better dashboard."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"The solution should be simpler for the end-user in terms of reporting and navigating the product."
"The tool is not user-friendly."
 

Pricing and Cost Advice

"This product is a good value for the money."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"It is an expensive product."
Information not available
report
Use our free recommendation engine to learn which Security Orchestration Automation and Response (SOAR) solutions are best for your needs.
859,129 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
19%
Manufacturing Company
12%
Computer Software Company
10%
Government
8%
Financial Services Firm
21%
Computer Software Company
13%
Manufacturing Company
10%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
In terms of improvements, there are several things that could enhance ServiceNow Security Operations in the future, especially regarding false positives or exceptions, which usually require filling...
What do you like most about ThreatQ?
Integrating the solution with our existing security tools and workflows was easy.
What needs improvement with ThreatQ?
The tool is not user-friendly. It is not beginner-friendly. It would be very difficult for a beginner to learn the tool. It will take at least two months to get familiar with it. Building the playb...
What is your primary use case for ThreatQ?
We used the solution for threat mapping and managing IoCs.
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Radar, Bitdefender, Crowdstrike, FireEye, IBM Security
Find out what your peers are saying about ServiceNow Security Operations vs. ThreatQ and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.