The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user.
ServiceNow CMDB, Discovery and Service Mapping Specialist at ANZ
MSP
Oct 13, 2022
What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution.
ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes.
Learn what your peers think about ServiceNow Security Operations. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
Director Delivery and ServiceNow Practice Lead at a computer software company with 51-200 employees
Real User
Jun 1, 2022
It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities.
ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration...
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user.
We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process.
It's stable.
What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution.
ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes.
The solution is stable.
ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment.
It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities.
My favorite feature is the application vulnerability scanner.
The solution is available over the cloud and is easy to manage.