ServiceNow Cloud Observability vs Stackify comparison

ServiceNow Cloud Observability

Read 6 Stackify reviews

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885 Comparison Views

71% willing to recommend

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Executive SummaryUpdated on Jul 24, 2024

Stackify and ServiceNow Cloud Observability offer advanced tools for monitoring and managing application performance. Stackify’s pricing and support give it an edge, while ServiceNow Cloud Observability distinguishes itself with its feature set, justifying its higher price.

Features: Stackify is known for its intuitive setup, comprehensive logging features, and ease for developers to track issues. ServiceNow Cloud Observability is praised for its extensive integration capabilities, powerful analytics, and advanced features. While Stackify focuses on simplicity, ServiceNow caters to more complex needs.

Room for Improvement: Users suggest Stackify could improve its documentation, offer more customizable dashboards, and enhance usability. ServiceNow Cloud Observability could improve performance metrics, user training materials, and metrics accuracy.

Ease of Deployment and Customer Service: Stackify users find deployment straightforward and commend its responsive customer service. ServiceNow Cloud Observability has a steeper learning curve but benefits from robust support and detailed deployment guides. Stackify is easier to deploy, while ServiceNow provides comprehensive support despite its complexity.

Pricing and ROI: Stackify is appreciated for its cost-effectiveness and quick return on investment. ServiceNow Cloud Observability delivers substantial ROI through advanced features, justifying its higher costs. Stackify offers an accessible pricing model, whereas ServiceNow includes powerful, feature-rich offerings.

To learn more, read our detailed ServiceNow Cloud Observability vs. Stackify Report (Updated: March 2026).

ServiceNow Cloud Observability vs. Stackify

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

39th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Stackify

Ranking in Application Performance Monitoring (APM) and Observability

63rd

Average Rating

7.8

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (63rd), Log Management (58th)

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ServiceNow Cloud Observability is 0.7%, up from 0.5% compared to the previous year. The mindshare of Stackify is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
ServiceNow Cloud Observability	0.7%
Stackify	0.6%
Other	98.7%

Application Performance Monitoring (APM) and Observability

Featured Reviews

VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

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Idoko Emmanuel

Senior Software Engineer at a tech services company with 1,001-5,000 employees

Has good filtering and rating features and helps with resource and load management

I've not used Stackify for a while, and I'm currently using a solution now that's not as good as Stackify. Among the solutions I've been using so far, Stackify has been one of the best for me, but there's always room for improvement. For example, I don't know if it's just me, but when I try to get the log from Stackify, sometimes it doesn't appear in real-time. It takes a few minutes before the logs appear. When I redeploy my solution and the application starts, I don't see the logs immediately, and it would take two to three minutes before I see the logs. I don't know if other customers have a similar experience. It's the wait time for the logs to appear that's a concern for me, could be improved, and is what the Stackify team should be looking into. In terms of any additional feature that I'd like added to the solution, I'm not sure if Stackify has a way to export logs out. I've been trying to do it. On the solution, you can click on a spiral-like icon and it shows you the entire error, and I'd prefer an export button that would let me download the error and save that into a text file, for example, so it'll be available on my local machine for me to reference it, especially because the log keeps going and as you're using the solution, the system keeps pushing messages on to Stackify, so if I'm looking at a particular error at 12:05 PM, for example, by the time I go back to my system and would like to revisit the error at 12:25 PM, on Stackify, the logs would have gone past that level and I won't see it again which makes it difficult. When you now go back to that timestamp, you don't tend to see it immediately, but if the solution had an export feature for me to save that particular error information on my local machine for reference at a later time, I won't have to go back to Stackify. I just go to that log, specifically to that particular export that I've received on my local machine. I can get it and review it, and it would be easier that way versus me going back to Stackify to find that particular error and request that particular information.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"To a certain extent, it is possible to save on the costs of the product."

"The UI is very intuitive."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"It is very simple and very easy to configure."

"What stood out to us were the metrics and granular details we received."

"We switched from New Relic and Loggly as it provides us more info at a lower price."

"The filter feature on Stackify is one of the features I found valuable. It's awesome. When I want to get the application logs, the solution gives me many filters. For example, if I want to get logs from my test environment, the option is there for me to select the environment from Stackify, and you can also select the particular application, and you'll see the information you need there. The filter feature alone and the fact that Stackify offers a lot of different filters is what I like the most about the solution because I've used other tools with the filter feature, but the filtering was very difficult, versus Stackify that has good filtering. On Stackify, you can filter the information by the last one hour, or the last four hours, and you can also select the date range and specify the timestamp, then the solution will give you the information based on the date range you specified. Another feature I found valuable on Stackify is its rating feature because it tells you how your application is faring. For example, a rating of A means excellent, while a rating of F means very bad, or that your application is not doing well at all. The ratings are from A to F. I also like that Stackify helps you in terms of load management because the solution gives you information on overutilized resources. These are the most valuable features of the solution."

"The performance dashboard and the accurate level of details are beneficial."

"The solution is stable and reliable."

"Within few hours of install we've identify the source of issue we've been investigating for few days and couldn't pin point."

"The deployment is very fast."

More Stackify pros

Cons

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"The dashboard and graphics must be improved."

"I would like to be able to see metrics about individual running containers on the host machines."

"One thing that happens as a new user on Stackify is when you install the agent it pulls everything and if you're not careful, your log allowance will just be exhausted as you are actually pulling too much data."

"Another improvement would be the agent memory utilization, which led to our recent reevaluation."

"It's not easy to set up. It's hard especially for juniors to understand."

"It should be easily scalable and configurable in different instances."

"I've not used Stackify for a while, and I'm currently using a solution now that's not as good as Stackify. Among the solutions I've been using so far, Stackify has been one of the best for me, but there's always room for improvement. For example, I don't know if it's just me, but when I try to get the log from Stackify, sometimes it doesn't appear in real-time. It takes a few minutes before the logs appear. When I redeploy my solution and the application starts, I don't see the logs immediately, and it would take two to three minutes before I see the logs. I don't know if other customers have a similar experience. It's the wait time for the logs to appear that's a concern for me, could be improved, and is what the Stackify team should be looking into. In terms of any additional feature that I'd like added to the solution, I'm not sure if Stackify has a way to export logs out. I've been trying to do it. On the solution, you can click on a spiral-like icon and it shows you the entire error, and I'd prefer an export button that would let me download the error and save that into a text file, for example, so it'll be available on my local machine for me to reference it, especially because the log keeps going and as you're using the solution, the system keeps pushing messages on to Stackify, so if I'm looking at a particular error at 12:05 PM, for example, by the time I go back to my system and would like to revisit the error at 12:25 PM, on Stackify, the logs would have gone past that level and I won't see it again which makes it difficult. When you now go back to that timestamp, you don't tend to see it immediately, but if the solution had an export feature for me to save that particular error information on my local machine for reference at a later time, I won't have to go back to Stackify. I just go to that log, specifically to that particular export that I've received on my local machine. I can get it and review it, and it would be easier that way versus me going back to Stackify to find that particular error and request that particular information."

"I'm looking to see more performance tools, but heard that they are going to release some."

"Better mobile support."

More Stackify cons

Pricing and Cost Advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."

"The price is variable. It depends on how much data we have received in that particular month. Usually, it goes up to $2,000, or, at times, $3,000 USD per month."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Manufacturing Company

12%

Construction Company

Retailer

Construction Company

15%

Comms Service Provider

13%

Media Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	2

Questions from the Community

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

See all answers

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

See all answers

What advice do you have for others considering LightStep?

I recommend the product to others. I rate the tool an eight out of ten.

See all answers

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Product Reports

ServiceNow Cloud Observability

Download ServiceNow Cloud Observability product report

Download Stackify product report

Also Known As

LightStep

No data available

Overview

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Stackify is an application performance management (APM) solution that combines application performance monitoring with logs, errors, and reporting. It is a SaaS solution that is developer-focused. Users can quickly scan, identify, and repair issues with applications. Stackify APM offers valuable tools, such as Prefix and Retrace, which help to make it a comprehensive and valuable APM solution. Stackify is now part of the Netreo family of IT Infrastructure Management (ITIM), which is considered one of the fastest-growing IT organizations in the marketplace today.

Stackify Prefix

Stackify Prefix helps developers write better code, faster. The tool examines, tests, and approves code as it is being written. Almost every new application is code-perfect, negating the need for exhausting troubleshooting and frustrating time-consuming code review.

Prefix is able to discover poor-performing SQL queries, ORM queries, potential bottlenecks, and concealed exceptions prior to moving the application into production.

Prefix offers Summary Dashboards, intuitive suggestions, integrated logs, and distributed tracing. Distributed tracing expands visibility to cloud-native applications, microservices, and containers and can also provide additional transparency to cache services, web services, third-party services, and more. Users are able to easily move from logs to traces and back.

This valuable tool ensures developers are able to consistently release the best code possible in the least amount of time, while improving performance, productivity, and profitability.

Prefix is a very robust and easy-to-use tool. It can be used seamlessly with Linux, macOS, and Windows. Prefix integrates well with numerous languages, such as Java, Python, Ruby, PHP, Node.js, .Net, and .Net Core.

Stackify Retrace

Stackify Retrace is a user-friendly, trusted APM solution used in more than fifty countries worldwide. Users know that Retrace is able to ensure they can complete quicker, more efficient application development and consistently enhance overall application performance by suggesting important intuitive suggestions users need.

This solution is beneficial to both developers (Dev) and operations (Ops) personnel to learn to improve code and immediately finetune issues by:

Establishing effortless collaboration between Dev and Ops personnel via an easy-to-use GUI dashboard.
Delivering complete transparency of all stages of the application development process, from pre-development to production.
Utilizing performance protocols, such as error tracking, application logs, and code profiling, in real time in order to thoroughly understand how long a code will take to complete various tasks.
Improving overall efficiency and productivity by immediately discovering and repairing application issues.

Retrace Real User Monitoring (RUM) uses both front-end and back-end monitoring to give users a complete picture of what is going on with the applications. This intuitive dashboard displays performance with a complete breakdown of resource usage and integrates the server-side and client traces into one engaging, user-friendly, extensive view.

Retrace is an out-of-the-box solution that works seamlessly with Java stacks, PHP, Node.js, Ruby, Python, .Net, and .Net Core. It is also compatible with many of today’s popular frameworks, such as AWS, Azure, Elasticsearch, MongoDB, MySQL, Oracle, PostgreSQL, Redis, and SQL Server. Additionally, Retrace will work effectively with many cloud providers, containers, and languages, and offers excellent and easy integration with today's favorite tools such as Jira, Slack, Jenkins, and more.

Sample Customers

InVision, Twilio, Lyft, Yext, DigitalOcean,

MyRacePass, ClearSale, Newitts, Carbonite, Boston Software, Children's International, Starkwood Media Group, Fewzion

ServiceNow Cloud Observability vs. Stackify