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SCSM vs SolarWinds Service Desk comparison

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2,959 views|1,999 comparisons
SolarWinds Logo
187 views|36 comparisons
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."
  • "It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."
  • "The license for SCSM is cheap."
  • More SCSM Pricing and Cost Advice →

    Information Not Available
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    620,987 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:It is an amazing solution but the pricing could be improved to be a little more competitive.
    Top Answer:I have not made up my mind about what really needs to be improved. Overall, I am pleased with it mostly because it supplies the reports I need. As far as other features, it performs what I need it to… more »
    Top Answer:Hi @Mykola Shved, @Anand Khandelwal and @ManishRajora, can you please chime in with your professional advice?
    Ranking
    Views
    2,959
    Comparisons
    1,999
    Reviews
    6
    Average Words per Review
    527
    Rating
    7.7
    Views
    187
    Comparisons
    36
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    System Center Service Manager
    Learn More
    Overview
    System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

    Incident management consolidates, manages, and prioritizes incoming tickets.
    Service catalog standardizes service request and fulfillment processes.
    Fully integrated IT asset management compiles hardware, software, POs, and more.
    Service portal for users to have a single place to submit tickets and requests.

    Offer
    Learn more about SCSM
    Learn more about SolarWinds Service Desk
    Sample Customers
    Fibabanka, UMC Health System
    Information Not Available
    Top Industries
    REVIEWERS
    Hospitality Company14%
    Comms Service Provider14%
    Government14%
    Construction Company14%
    VISITORS READING REVIEWS
    Computer Software Company25%
    Government15%
    Comms Service Provider14%
    Educational Organization5%
    No Data Available
    Company Size
    REVIEWERS
    Small Business35%
    Midsize Enterprise29%
    Large Enterprise35%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise16%
    Large Enterprise62%
    No Data Available
    Buyer's Guide
    IT Service Management (ITSM)
    July 2022
    Find out what your peers are saying about ServiceNow, Atera, Atlassian and others in IT Service Management (ITSM). Updated: July 2022.
    620,987 professionals have used our research since 2012.

    SCSM is ranked 10th in IT Service Management (ITSM) with 5 reviews while SolarWinds Service Desk is ranked 38th in IT Service Management (ITSM). SCSM is rated 7.6, while SolarWinds Service Desk is rated 0.0. The top reviewer of SCSM writes "Good technical support and integration capabilities but it needs to be easier to create custom reports". On the other hand, SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Clarity SM, JIRA Service Management and Freshservice, whereas SolarWinds Service Desk is most compared with .

    See our list of best IT Service Management (ITSM) vendors.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.