Incident management consolidates, manages, and prioritizes incoming tickets.
Service catalog standardizes service request and fulfillment processes.
Fully integrated IT asset management compiles hardware, software, POs, and more.
Service portal for users to have a single place to submit tickets and requests.
SCSM is ranked 10th in IT Service Management (ITSM) with 5 reviews while SolarWinds Service Desk is ranked 38th in IT Service Management (ITSM). SCSM is rated 7.6, while SolarWinds Service Desk is rated 0.0. The top reviewer of SCSM writes "Good technical support and integration capabilities but it needs to be easier to create custom reports". On the other hand, SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Clarity SM, JIRA Service Management and Freshservice, whereas SolarWinds Service Desk is most compared with .
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