SAP Commerce Cloud vs Salesforce Commerce Cloud vs Shopify comparison

Salesforce Commerce Cloud

Read 11 Shopify reviews

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100% willing to recommend

SAP Commerce Cloud

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Executive Summary

We performed a comparison between Salesforce Commerce Cloud, SAP Commerce Cloud, and Shopify based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Adobe, SAP and others in eCommerce Platforms.

To learn more, read our detailed eCommerce Platforms Report (Updated: June 2025).

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eCommerce Platforms

June 2025

Helped 858,469 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of June 2025, in the eCommerce Platforms category, the mindshare of Salesforce Commerce Cloud is 15.3%, up from 14.9% compared to the previous year. The mindshare of SAP Commerce Cloud is 14.0%, down from 20.1% compared to the previous year. The mindshare of Shopify is 10.0%, down from 11.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms

Featured Reviews

Vijay Subramanyam

Delivery Head at cblsolutions

Offers seamless integrations and effective architecture for retail operations

Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities. Users can manage the site independently with the administration panel and benefit from features like easy marketing submissions, discount codes, and integration with Apple Pay and Bazaarvoice for reviews. The platform is also robust, with managed infrastructure by Salesforce.

Easy to set up, and extremely scalable, but is expensive

Saleem Shar

Managing Consultant at Systems Limited

The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones. This makes the process quite complex, especially when migrating from one version to another. For example, I have been using SAP Commerce versions 18 and 19.

Have managed to grow sales quickly but experience challenges with integration and commission

Alex Osmichenko

Chief Executive Officer at IT Monks Agency

The primary use case for Shopify is when I want to quickly build an online store. I utilize Shopify as an online store to manage and grow my retail business. I use it to boost my online sales Shopify is easy to start and has an intuitive onboarding process for customers. It is very good in terms…

More Salesforce Commerce Cloud pros

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."

"I have found the list creation and dashboard customization features valuable."

"I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."

"The conversion of opportunities and leads to accounts is one of the most valuable features."

"The pipeline and lead management features are the most valuable."

"There is a good community of developers for the platform."

"The implementation team can customise the implementation to customer needs."

"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."

"The user interface can be customized."

"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."

"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."

"The tool has good performance."

"We have found the B2B, B2C and D2C very valuable."

"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."

"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."

"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."

More SAP Commerce Cloud pros

"If you have a physical business, like a shop on the street, and you want to take it online but don't know how to do it, you have a couple of options. You could contact a developer or set up an account on Shopify and create your online store there."

"The product has a few free-to-use features. It is easy to navigate and has good visuals as well."

"Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization."

"The most valuable feature is its strong SEO capabilities."

"It has a brilliant inventory system to help you manage your store."

"The solution is highly customizable for our store’s e-commerce needs. We don't need to write any code as all the required features are already inbuilt. The front end can be easily customized. Moreover, this tool offers built-in integrations with payment gateway, messaging services like SMS and email, and logistics integration."

"For the initial setup phase, many online tutorials are available, making the process easy."

"Shopify can be used without any coding knowledge."

More Shopify pros

Cons

"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."

"The solution is expensive."

"Four years ago, we linked Salesforce Commerce Cloud with Outlook, and this was a nightmare because a contact in 20 opportunities is a common scenario."

"The solution should have more and faster reporting, as well as better performance."

"Being able to customize everything in general to our specific needs would be pretty awesome."

"Needs better access to code and customizability of the solution."

"In the next release, Commerce Cloud should add CRM dashboards."

"We would like more interaction from Salesforce about new versions."

More Salesforce Commerce Cloud cons

"The learning curve is high."

"They have just started to work with the cloud, but they only support Microsoft Azure."

"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."

"Hybris is not currently using microservices."

"The stack needs to be improved; they need to start using more new technologies."

"The WCS management or content management is not that great."

"Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations."

"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."

More SAP Commerce Cloud cons

"Many of our clients complain because it's costly and not an open-source."

"It could benefit from improving its user-friendliness for non-coders, perhaps by offering easier template-building options."

"I have many clients that want to sell their products to the wholesale market, and Shopify currently does not have that kind of feature."

"Shopify users pay a higher commission as they scale."

"I would like to see a feature that allows us to access all of the platforms in Shopify, like Facebook and Instagram messages, so we can easily reply to connect to our customers."

"Previously, Shopify had a limitation of 200 product variations, which posed a challenge for businesses with multiple product options like different colors and sizes. However, they have increased this limit to 1,000 variations, greatly improving the platform's functionality. Besides that, I don't see any major issues that need improvement."

"If you consider an enterprise-level application with a lot of customization, Shopify can be problematic to use."

"There are some areas where improvements could be made. Currently, the platform only supports three product variants, and having the option for more variants would be beneficial. Additionally, we have to rely on external plugins for reviews and ratings, which could be more convenient if they were built-in."

More Shopify cons

Pricing and Cost Advice

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

"I give the price of the solution a three out of ten."

"Salesforce is not a cheap solution."

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

"The product is expensive."

"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."

"There are no significant upfront license costs."

More Salesforce Commerce Cloud pricing and cost advice

"The solution is expensive."

"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."

"I don't know the cost, but it can be expensive."

"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

"The solution is very expensive in Turkey."

"The price is quite high."

"The price is too high."

"This is an expensive solution."

"Depending on the client's requirements, they can choose either the basic plan or the premium plan."

"The pricing of the solution is economical. The enterprise version is more expensive, however, we do not use it. We pay for the license on a monthly basis and there are payment gateway charges associated with transactions, typically around two percent or as applicable."

"The tool's pricing depends on how big your online store is."

"They have various plans including ones that are priced at $29 per month, $79 per month, and can go up to $300 per month."

"This is the only platform to enforce its own transaction fee unless you use Shopify Payments Content, which doesn’t automatically reformat when you switch themes."

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Comparison Review

it_user9726

Architect at Sapient

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

What do you like most about Salesforce Commerce Cloud?

Top Industries

By visitors reading reviews

Educational Organization

46%

Computer Software Company

10%

Manufacturing Company

Financial Services Firm

Educational Organization

31%

Computer Software Company

11%

Manufacturing Company

Retailer

Educational Organization

32%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

The product is easy to use.

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

What needs improvement with Salesforce Commerce Cloud?

I need to learn what the main advantages and improvements from Salesforce Commerce Cloud are. I would like to see som...

What do you like most about SAP Hybris Commerce?

The user interface can be customized.

What needs improvement with SAP Hybris Commerce?

The learning curve is high.

What is your primary use case for SAP Hybris Commerce?

The solution is used to build e-commerce websites.

What do you like most about Shopify?

For the initial setup phase, many online tutorials are available, making the process easy.

What is your experience regarding pricing and costs for Shopify?

I find that the pricing is reasonable compared to the features that Shopify offers.

What needs improvement with Shopify?

A mobile app for end users should be integrated along with Shopify, rather than as an add-on product. There should al...

Adobe Commerce vs Salesforce Commerce Cloud

Comparisons

Compared 26% of the time

Oracle ATG vs Salesforce Commerce Cloud

Compared 19% of the time

HCL Digital Commerce vs Salesforce Commerce Cloud

Compared 8% of the time

Oracle Commerce Cloud vs Salesforce Commerce Cloud

Compared 5% of the time

Intershop vs Salesforce Commerce Cloud

Compared 3% of the time

More Salesforce Commerce Cloud Competitors

Adobe Commerce vs SAP Commerce Cloud

Compared 22% of the time

HCL Digital Commerce vs SAP Commerce Cloud

Compared 12% of the time

Oracle ATG vs SAP Commerce Cloud

Compared 10% of the time

Oracle Commerce Cloud vs SAP Commerce Cloud

Compared 8% of the time

Bigcommerce vs SAP Commerce Cloud

Compared 6% of the time

More SAP Commerce Cloud Competitors

Adobe Commerce vs Shopify

Compared 17% of the time

Oracle ATG vs Shopify

Compared 7% of the time

HCL Digital Commerce vs Shopify

Compared 6% of the time

Sana Commerce vs Shopify

Compared 5% of the time

OroCommerce vs Shopify

Compared 5% of the time

More Shopify Competitors

Product Reports

Salesforce Commerce Cloud

May 2025

Download Salesforce Commerce Cloud product report

Download SAP Commerce Cloud product report

SAP Commerce Cloud

May 2025

Download Shopify product report

May 2025

Also Known As

Demandware

SAP Hybris Commerce, Hybris

No data available

Overview

Salesforce Commerce Cloud is an eCommerce platform designed to help retailers and B2B companies manage sales, leads, and opportunities, create pipelines, produce reports, and forecast. It integrates with billing systems and supports sales cycles while handling large-scale projects, automating work, and offering product customization.

With seamless upgrades, extensive customization, and multilingual support, Salesforce Commerce Cloud provides a user-friendly interface, easy signup process, and robust data analysis capabilities. Clients get frequent updates and integration with other Salesforce clouds for enhanced operational efficiency. It enables extensive personalization, smooth data integration, and streamlined deployment processes.

What are the key features of Salesforce Commerce Cloud?

Seamless upgrades: Regular updates and new features without disruptions.
Multilingual support: Adaptable for various languages, aiding global businesses.
Integration capabilities: Connects seamlessly with other Salesforce clouds and billing systems.
Data analysis: Comprehensive tools for generating actionable insights.
Customization: Extensive options for tailoring the platform to specific needs.

What benefits should users look for in the reviews?

Operational Efficiency: Improved workflows across sales and billing teams.
Personalization: Enhanced customer experiences through tailored solutions.
Data-Driven Decisions: Making strategic decisions based on thorough data analysis.
Ease of Use: Effortless signup and intuitive navigation.
Scalability: Supports large-scale projects and complex deployments.

Salesforce Commerce Cloud is utilized by American retailers, financial institutions, insurance and banking clients, and B2B customers for customizing pricing and experiences. Solution providers use it to build omnichannel platforms, automate tests, and manage extensive projects with diverse teams. Challenges include improving user experience, platform integration, pricing for smaller businesses, and technical support. Enhancements in reporting, AI capabilities, ERP integration, and better training options are needed. Data storage limitations and marketing services also require attention.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Salesforce Commerce Cloud solution.

A Senior Consultant at a computer software company comments, “The most valuable feature is the lead matrix that Commerce provides, which helps us to filter out the leads. It also filters out the companies that are right for us and need to target. The visualization is very good. It's not confusing. If you are doing an analysis on your Commerce, It's very easy. The filters are very useful and easy to customize. It's very easy to operate. The user-friendly interface is better when compared with other CRMs. For everything that we have used this solution for, we have had the best experience.”PeerSpot user Syed B., Salesforce Solution Architect at Systems Limited, says, "It has a customizable checkout experience, customizable homepage, everything can be customized. The stability is very, very high. SFCC is a leader in the world."

Divs C., Salesforce Solutions Architect at Kcloud Technologies, mentions, “Salesforce offers the best features and functionality which are developed and refined over many years to provide a highly customized e-commerce experience. It is mostly for clients who are more into e-commerce, so they go for the Salesforce Commerce Cloud because, the best part is, you don't have to develop everything from scratch. Salesforce Commerce Cloud has seamless upgrades. Since the platform is SaaS, Salesforce continuously rolls out many new features in the background. These are available through an administration panel and often with minimal or no technical intervention needed on the client-side.”

Joaquin A., Salesforce Programmer at Freelancer, explains, “Multi Language support means that this product will operate in English, Chinese, or whatever language is required. The translation feature is available, depending on the region, and it is quite useful for me as well as my customers. The development capabilities are very powerful, which is what my customers know and why they buy this product instead of something else. There is a good community of developers for the platform. With respect to customizability, you can do whatever you want. You can integrate with other solutions and put everything in one place.”

Salesforce

SAP Commerce Cloud, SAP's e-commerce platform, is designed to empower businesses to establish reliable and scalable online stores. Emphasizing innovation at scale, it utilizes enterprise-wide data to enhance profitability and customer satisfaction. The platform focuses on delivering connected, insightful, and adaptable shopping experiences through feature-rich and scalable solutions. Businesses leveraging SAP Commerce Cloud can anticipate driving profitable outcomes, ensuring a seamless shopping journey, and harnessing data for informed decision-making. For a deeper understanding, the website delves into specific functionalities such as product content management, experience management, order management, and integration with other SAP solutions and third-party applications.

SAP

Shopify is an easy to use, fast, and secure eCommerce platform. Its CMS platform comes with several dynamic and useful features to help users create and manage their websites. The solution’s high-end security features, insightful analytics, user-friendly interface, and vast range of third-party integrations makes it one of the top platforms in the market.

Shopify Features

Shopify has many valuable key features. Some of the most useful ones include:

Customizable templates
Shopify POS
Out-of-the-box SEO tools
Shopify dropshipping
Shopify analytics
Abandoned cart reminders
App store

Shopify Benefits

There are several benefits to implementing Shopify. Some of the biggest advantages the solution offers include:

Better security: Because Shopify provides 256-bits SSL Certification to every website and is Level-1 PCI Compliant, you have guaranteed security that ensures the complete safety of sensitive customer information, including credit card details, phone numbers, email IDs, home addresses, etc.

Personalization options: Because Shopify is a very versatile platform, it provides several different built-in tools and options that allow you to personalize your website according to your specific needs and requirements. In addition to being able to customize website themes, users can offer customers personalized coupons, sale notifications, different shipping options, and payment methods.

Smartphone compatibility: Shopify is compatible with smartphones and other mobile devices, making it easy for users to design, host, and manage websites.

User-friendly interface: The platform’s functionalities are easy to understand because Shopify comes with a very easy-to-use user interface.

Fast loading speed: Shopify is designed with robust and optimized hardware to enable fast loading speeds so websites can load in seconds.

Free 24/7 customer service: Another advantage of Shopify is that it provides customer service around the clock. They have community forums, chat, and voice support services available for their clients to help them resolve issues quickly. Shopify also has a vast database of FAQs.

Thousands of applications: Shopify has its own app store so users can choose from thousands of applications to add new features to their eCommerce store. The app store also enables the content management system to be lightweight and provides desired features to its customers.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Shopify solution.

Badrilal P., Shopify Developer at Freelance, says, “Shopify can be used without any coding knowledge; just drag and drop and configuring, those are the basics. It's a great solution for people who are in the initial phase of their business. They can use it to easily set up a store that includes product info, product pricing, add to cart, payment methods, gateway integration, menus, contact us forms, and inquiry forms. Anyone can set those features up in one day using Shopify. That's a huge benefit for our customers.”

PeerSpot user Tushar K., Co-founder at Dotmagic Infotech/Shopify Expert at Dotmagic Infotech, mentions, “The most valuable features are the core structure and backend structure. Our clients are easily able to manage their sites at the backend. Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization. It is all very easy to handle.”