Sales Creatio and Zendesk are competing platforms in customer relationship management and support. Sales Creatio has the upper hand for businesses needing customization, while Zendesk excels in customer support integration.
Features:Sales Creatio provides robust automation, customizable workflows, and a flexible platform suitable for various business needs. It supports low-code and no-code functionalities, enabling users to create and manage their processes without extensive coding skills. Zendesk shines in ticket management, offering integrated support tools and insightful analytics. The platform is also valued for its simplicity and efficiency in tracking tasks and handling customer feedback.
Room for Improvement:Sales Creatio could improve integration with third-party apps and enhance user experience in navigating complex features. More templates and quicker updates would also be beneficial. Zendesk could benefit from greater customization options and enhanced workflow automation. Its analytics capabilities could offer deeper insights, and more flexibility in interface personalization would enhance user engagement.
Ease of Deployment and Customer Service:Sales Creatio is known for easy configuration and flexible deployment options, making it suitable for businesses needing a customizable CRM with minimal setup time. Zendesk offers a cloud-based deployment with intuitive processes, facilitating a quick learning curve for agents and extensive customer support. Both emphasize ease of use but differ in customization versus support focus.
Pricing and ROI:Sales Creatio involves higher initial costs but offers long-term customization benefits and substantial ROI potential. It allows extensive personalization without significant consultancy investments. Zendesk offers tiered pricing, providing value depending on selected features and often resulting in faster ROI for companies that emphasize customer support. This highlights Sales Creatio's customization and Zendesk's immediate support returns.
The technical support provided by Zendesk has been very satisfactory.
Their support team from Zendesk is excellent, similar to what you have in Freshdesk.
Zendesk can scale from very small companies to very large ones.
The scalability of Zendesk is still in the same range as Freshdesk.
The stability has been quite reliable.
There could be improvements in integration, which can be achieved with APIs or tools like Zapier.
It is not the cheapest solution nor the most expensive, but it provides value for money.
It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities.
The benefits I have seen from using Zendesk include faster response times.
Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales
Sales Creatio is a cloud CRM system for comprehensive sales force automation from lead management to large enterprise sales. Employ out-of-the-box reference processes to manage the entire sales cycle! The product guides users through the entire sales process from the initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
