Rocket Exceed TurboX vs Zoho Assist comparison

Rocket Software and Zoho are both solutions in the Remote Access category. Rocket Software is ranked #20, while Zoho is ranked #36. Rocket Software holds a 3.1% mindshare in VUS, compared to Zoho’s 1.0% mindshare. Additionally, 100% of Rocket Software users are willing to recommend the solution, compared to 100% of Zoho users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

Zoho Assist and Rocket Exceed TurboX are remote support and management tools used by businesses to streamline IT operations. Zoho Assist appears more favorable due to its customer support and ease of use, whereas Rocket Exceed TurboX stands out for advanced features and overall performance.

Features: Zoho Assist offers remote desktop access, unattended access, and cross-platform support. Rocket Exceed TurboX provides robust session recording, comprehensive reporting tools, and extensive integration options.

Room for Improvement: Zoho Assist needs better session transfer, more detailed reporting, and minor incremental improvements. Rocket Exceed TurboX requires a more intuitive setup, improved customer training resources, and enhanced usability.

Ease of Deployment and Customer Service: Zoho Assist is easy to deploy with reliable, timely customer service. Rocket Exceed TurboX, despite complex initial setup, has proactive customer service and effective troubleshooting.

Pricing and ROI: Zoho Assist is cost-effective with quick ROI for small to medium-sized businesses. Rocket Exceed TurboX has higher upfront costs but justifies the expense with advanced features and security, providing greater ROI for larger organizations.

To learn more, read our detailed Rocket Exceed TurboX vs. Zoho Assist Report (Updated: December 2025).

Buyer's Guide

Rocket Exceed TurboX vs. Zoho Assist

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of January 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.3%, down from 9.5% compared to the previous year. The mindshare of Rocket Exceed TurboX is 3.1%, down from 3.4% compared to the previous year. The mindshare of Zoho Assist is 1.0%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.3%
Rocket Exceed TurboX	3.1%
Zoho Assist	1.0%
Other	86.6%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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reviewer2046021

Cloud Pre/Sales Manager at a computer software company with 1,001-5,000 employees

Fast and has a friendly UI; allows you to consume heavy applications

An area for improvement in OpenText Exceed TurboX (ETX) is the installation process because you need some technical knowledge to install it. Implementing the solution requires knowledge and understanding, so if you're a user, you'd need IT assistance to set up OpenText Exceed TurboX (ETX). What's lacking in OpenText Exceed TurboX (ETX) is a help portal for users to ask questions and seek assistance. The website has a standard FAQs page, but I would like more articles and online material, so you can deal with questions and some of the issues that arise rather than dealing with customer support. I want a portal or online system similar to what Microsoft provides for Microsoft Office products.

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Hameez Tariq

Senior ZOHO Consultant at self-employed

Inexpensive with useful screen monitoring and screen sharing capabilities

I'm using the latest version of the solution. I'd recommend others switch over to Zoho. It's flexible and highly efficient while being very user-friendly. If users have remote sessions, it's quite useful; however, if there are no remote sessions needed, the solution itself isn't very useful. I'd rate the product nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The many policies available in Microsoft Intune for managing our devices are valuable."

"I like Intune's ability to install software to a device remotely and push policy through the Azure portal."

"Microsoft Intune brings all endpoint and security management tools into one place, and for app discovery, deployment, and automatic updating, it's reliable."

"One of the standout features of Intune is its seamless accessibility to work data, eliminating the need to be tied to an office or a desktop."

"The mobile application management, MAM, is the most useful aspect of the solution."

"The features I found most valuable in Intune are its user visibility and troubleshooting options."

"Intune's compliance features are valuable because they allow immediate visibility into ongoing situations."

"Advanced endpoint analytics provides granular information about devices in Microsoft Intune, facilitating easier troubleshooting at system and application levels."

More Microsoft Intune pros

"The most helpful feature of OpenText Exceed TurboX (ETX) is that it allows you to consume heavy applications that usually have a lot of latency. I also like that the solution is fast and has a friendly UI."

"The solution is perfect for Linux users."

"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."

"Technical support is easy to reach."

"It is a scalable solution. "

Cons

"Onboarding of endpoint devices is not straightforward. The onboarding process was a little heavier than I thought it would be. That's the key improvement area. Obviously, the more control you have over the devices, the better it is."

"There is improvement needed in integrating with the installed Office solutions versions, such as Office 2019. The Office 365 integrates without a problem."

"Automatic updating is pretty rough. It doesn't give me as much control as I had in the past."

"Intune does not provide real-time visibility."

"Integration with Mac devices requires some improvement."

"We are currently unable to control aspects of group policy from Teams like we can for GPO. They are still not part of Intune. Microsoft is adding this, but it's currently in preview, and few GPO features have been added to the product."

"Intune doesn't provide much control over Windows servers. It's something we struggle with."

"Intune's privilege management feature, while beneficial, is less intuitive than other Intune features, making it challenging to use."

More Microsoft Intune cons

"An area for improvement in OpenText Exceed TurboX (ETX) is the installation process because you need some technical knowledge to install it. What's lacking in OpenText Exceed TurboX (ETX) is a help portal for users to ask questions and seek assistance."

"The performance of the graphical interface needs improvement. They should add some CPU to speed graphic acceleration."

"It could be integrated with IT management tools."

"Support could be more knowledgeable."

"They do have some glitches in the microphone and speaker, especially during remote access."

Pricing and Cost Advice

"The product is offered as part of a Microsoft standard bundle. The pricing can be competitive to Airwatch, and Maas360."

"We spend a lot of money on Intune licensing, and some of our users have to be double licensed just because of how our dev and corporate environments are segmented."

"The pricing needs improvement."

"Microsoft Intune is expensive."

"The licensing costs we leave up to the customer and these vary from one to another."

"The price is very reasonable."

"Pricing can be improved."

"Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control."

More Microsoft Intune pricing and cost advice

"Pricing for OpenText Exceed TurboX (ETX) is five out of ten. It's not that expensive, and it's not that affordable."

"Its scalability depends on the business model we purchase."

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

10%

Government

Manufacturing Company

27%

Computer Software Company

University

Energy/Utilities Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	121
Midsize Enterprise	47
Large Enterprise	154

No data available

Questions from the Community

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Compared 10% of the time

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Compared 6% of the time

Microsoft Entra ID vs Microsoft Intune

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Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Rocket Exceed TurboX

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VMware Workstation vs Rocket Exceed TurboX

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Product Reports

Buyer's Guide

Microsoft Intune

January 2026

Download Microsoft Intune product report

Buyer's Guide

Remote Access

January 2026

Download Rocket Exceed TurboX product report

Buyer's Guide

Remote Access

January 2026

Download Zoho Assist product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

OpenText Exceed TurboX

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Rocket Exceed TurboX is secure virtual desktop software that enables modern hybrid work. Leveraging the Exceed TurboX hybrid cloud VDI (virtual desktop infrastructure), organizations can allow employees to work from anywhere and any device. Exceed TurboX includes support for demanding, high-performance graphical software used in engineering product design, semiconductor design and other graphic-intense fields.

Exceed TurboX features:

Fast desktop virtualization software - Uses ThinX and Windows Direct protocols to offer reliable virtual access for high performance and excellent user experiences, with fast and safe protocols built directly into the remote access software.

Centralized virtual infrastructure administration - Offers a central web portal for IT staff to monitor and manage user access to applications and includes central license management and IT-definable thresholds for system status notifications.

Suspend-and-resume virtual sessions - Allows users to resume sessions on any computer, auto-adjusting to the new monitor resolution, whether reconnecting after connection interruptions or through a manual session suspension.

Pixel-perfect virtual session display - Displays graphically demanding virtual desktops, including support for UHD displays and multiple monitors as part of the powerful OpenText VDI solution.

Virtual GPU support - Supports NVIDIA vGPU, enabling a single graphics card to be split across up to 16 virtual machines for hardware-based rendering, H.264 compression and direct framebuffer access to open 3D applications faster.

Browser and native clients - Offers access through any device to virtual applications and desktops using the native clients for Windows, MacOS and Linux.

Rocket Software

Zoho Assist is an online remote support and access platform for small and mid-sized businesses that can empower every app to become more trustworthy at absolutely no cost. It contributes significantly to Zoho's powerful management engine with out-of-the-box, creative, and timely support.

Zoho

Sample Customers

Mitchells and Buzzers, Callaway

Advanced Micro Devices (AMD), SMS group, Philips Healthcare, TDK-Micronas

Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element

Buyer's Guide

Rocket Exceed TurboX vs. Zoho Assist

December 2025

Free Report: Rocket Exceed TurboX vs. Zoho Assist

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