Rocket Exceed TurboX vs Zoho Assist comparison

Rocket Software and Zoho are both solutions in the Remote Access category. Rocket Software is ranked #19, while Zoho is ranked #35. Rocket Software holds a 2.9% mindshare in VUS, compared to Zoho’s 0.6% mindshare. Additionally, 100% of Rocket Software users are willing to recommend the solution, compared to 100% of Zoho users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

Zoho Assist and Rocket Exceed TurboX are remote support and management tools used by businesses to streamline IT operations. Zoho Assist appears more favorable due to its customer support and ease of use, whereas Rocket Exceed TurboX stands out for advanced features and overall performance.

Features: Zoho Assist offers remote desktop access, unattended access, and cross-platform support. Rocket Exceed TurboX provides robust session recording, comprehensive reporting tools, and extensive integration options.

Room for Improvement: Zoho Assist needs better session transfer, more detailed reporting, and minor incremental improvements. Rocket Exceed TurboX requires a more intuitive setup, improved customer training resources, and enhanced usability.

Ease of Deployment and Customer Service: Zoho Assist is easy to deploy with reliable, timely customer service. Rocket Exceed TurboX, despite complex initial setup, has proactive customer service and effective troubleshooting.

Pricing and ROI: Zoho Assist is cost-effective with quick ROI for small to medium-sized businesses. Rocket Exceed TurboX has higher upfront costs but justifies the expense with advanced features and security, providing greater ROI for larger organizations.

To learn more, read our detailed Rocket Exceed TurboX vs. Zoho Assist Report (Updated: July 2025).

Buyer's Guide

Rocket Exceed TurboX vs. Zoho Assist

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of August 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.2% compared to the previous year. The mindshare of Rocket Exceed TurboX is 2.9%, down from 3.7% compared to the previous year. The mindshare of Zoho Assist is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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reviewer2046021

Cloud Pre/Sales Manager at Ness Technologies

Fast and has a friendly UI; allows you to consume heavy applications

An area for improvement in OpenText Exceed TurboX (ETX) is the installation process because you need some technical knowledge to install it. Implementing the solution requires knowledge and understanding, so if you're a user, you'd need IT assistance to set up OpenText Exceed TurboX (ETX). What's lacking in OpenText Exceed TurboX (ETX) is a help portal for users to ask questions and seek assistance. The website has a standard FAQs page, but I would like more articles and online material, so you can deal with questions and some of the issues that arise rather than dealing with customer support. I want a portal or online system similar to what Microsoft provides for Microsoft Office products.

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Muljo Witono

CEO and Owner at PT Solusindo Total Teknikatama

Secure, reliable, and great for remote access

It makes access very easy. If we have to work at night or after office hours, if customers report a problem, we can solve issues remotely, outside of office hours, from wherever. The initial setup is straightforward. The solution is stable. It is scalable. Technical support is easy to reach.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Intune saves time, and it is very easy to use. It allows us to manage applications completely."

"The solution is stable."

"Our bank's most valuable Intune features are centered around the dedicated device concept."

"Configuration profiles, remediation, scripts, and auto-pilot features are very good."

"Within Intune, managing policies and having a consistent way to manage devices is valuable."

"The most valuable features in Microsoft Intune for me are application deployment, Defender deployment, and asset management."

"The standout features of Intune are its excellent mobile device management and highly effective application management capabilities."

"Intune's most valuable features are its device management capabilities, particularly its centralized integration with other Microsoft stack components."

More Microsoft Intune pros

"The solution is perfect for Linux users."

"The most helpful feature of OpenText Exceed TurboX (ETX) is that it allows you to consume heavy applications that usually have a lot of latency. I also like that the solution is fast and has a friendly UI."

"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."

"Technical support is easy to reach."

"It is a scalable solution. "

Cons

"Sometimes, it takes time to synchronize the policies between the portal and the devices, you don't have a way to estimate how long it will take to deploy. You have some kind of gray area, where it can deploy in 30 minutes or three days."

"The reporting needs to be a bit more interactive."

"Some customers have reported experiencing slowness when using lower versions of the Android system."

"Intune needs to incorporate more tools to reduce the number of third-party applications we rely on."

"I would like to see easier pushdowns. Currently, we have to package our own software and then push it. Intune can make that way easier and integrate applications, such as Zoom and Adobe Acrobat, that are used by a lot of enterprise or corporate organizations."

"We are currently unable to control aspects of group policy from Teams like we can for GPO. They are still not part of Intune. Microsoft is adding this, but it's currently in preview, and few GPO features have been added to the product."

"The solution could be improved by the opportunity to connect third-party application databases, such as Chocolatey or another setup store, to Intune."

"If we could remote into a device, it would be great. Currently, we cannot directly connect to the user device. We have to use other tools such as VMware for connecting to devices."

More Microsoft Intune cons

"An area for improvement in OpenText Exceed TurboX (ETX) is the installation process because you need some technical knowledge to install it. What's lacking in OpenText Exceed TurboX (ETX) is a help portal for users to ask questions and seek assistance."

"The performance of the graphical interface needs improvement. They should add some CPU to speed graphic acceleration."

"It could be integrated with IT management tools."

"They do have some glitches in the microphone and speaker, especially during remote access."

"Support could be more knowledgeable."

Pricing and Cost Advice

"There are licenses required for this solution. We enable licenses on the devices we need to manage."

"Intune is inexpensive. It also comes bundled in some Office 365 licenses, so you can choose to purchase it separately or as a package."

"Intune comes with the licensing that is common for large organizations. However, Microsoft has recently released many add-ons that are very expensive, especially for large organizations or corporations."

"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."

"If you're subscribing to Premium or E3, there are no additional costs for Intune, it's included."

"The solution is cost-efficient."

"Microsoft Intune's pricing is reasonable."

"The cost is somewhat on the higher side, particularly when considering certain price points, especially in markets like India."

More Microsoft Intune pricing and cost advice

"Pricing for OpenText Exceed TurboX (ETX) is five out of ten. It's not that expensive, and it's not that affordable."

"Its scalability depends on the business model we purchase."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

10%

Manufacturing Company

Government

Manufacturing Company

30%

Computer Software Company

11%

University

Energy/Utilities Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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Compared 22% of the time

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Compared 17% of the time

NoMachine Enterprise Desktop vs Rocket Exceed TurboX

Compared 9% of the time

Horizon 8 vs Rocket Exceed TurboX

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Product Reports

Buyer's Guide

Microsoft Intune

August 2025

Download Microsoft Intune product report

Buyer's Guide

Remote Access

August 2025

Download Rocket Exceed TurboX product report

Buyer's Guide

Remote Access

August 2025

Download Zoho Assist product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

OpenText Exceed TurboX

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Rocket Exceed TurboX is secure virtual desktop software that enables modern hybrid work. Leveraging the Exceed TurboX hybrid cloud VDI (virtual desktop infrastructure), organizations can allow employees to work from anywhere and any device. Exceed TurboX includes support for demanding, high-performance graphical software used in engineering product design, semiconductor design and other graphic-intense fields.

Exceed TurboX features:

Fast desktop virtualization software - Uses ThinX and Windows Direct protocols to offer reliable virtual access for high performance and excellent user experiences, with fast and safe protocols built directly into the remote access software.

Centralized virtual infrastructure administration - Offers a central web portal for IT staff to monitor and manage user access to applications and includes central license management and IT-definable thresholds for system status notifications.

Suspend-and-resume virtual sessions - Allows users to resume sessions on any computer, auto-adjusting to the new monitor resolution, whether reconnecting after connection interruptions or through a manual session suspension.

Pixel-perfect virtual session display - Displays graphically demanding virtual desktops, including support for UHD displays and multiple monitors as part of the powerful OpenText VDI solution.

Virtual GPU support - Supports NVIDIA vGPU, enabling a single graphics card to be split across up to 16 virtual machines for hardware-based rendering, H.264 compression and direct framebuffer access to open 3D applications faster.

Browser and native clients - Offers access through any device to virtual applications and desktops using the native clients for Windows, MacOS and Linux.

Rocket Software

Zoho Assist is an online remote support and access platform for small and mid-sized businesses that can empower every app to become more trustworthy at absolutely no cost. It contributes significantly to Zoho's powerful management engine with out-of-the-box, creative, and timely support.

Zoho

Sample Customers

Mitchells and Buzzers, Callaway

Advanced Micro Devices (AMD), SMS group, Philips Healthcare, TDK-Micronas

Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element

Buyer's Guide

Rocket Exceed TurboX vs. Zoho Assist

July 2025

Free Report: Rocket Exceed TurboX vs. Zoho Assist

Find out what your peers are saying about Rocket Exceed TurboX vs. Zoho Assist and other solutions. Updated: July 2025.

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