Rocket Exceed TurboX vs Zoho Assist comparison

Rocket Software and Zoho are both solutions in the Remote Access category. Rocket Software is ranked #19, while Zoho is ranked #36. Rocket Software holds a 3.1% mindshare in VUS, compared to Zoho’s 0.7% mindshare. Additionally, 100% of Rocket Software users are willing to recommend the solution, compared to 100% of Zoho users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

Zoho Assist and Rocket Exceed TurboX are remote support and management tools used by businesses to streamline IT operations. Zoho Assist appears more favorable due to its customer support and ease of use, whereas Rocket Exceed TurboX stands out for advanced features and overall performance.

Features: Zoho Assist offers remote desktop access, unattended access, and cross-platform support. Rocket Exceed TurboX provides robust session recording, comprehensive reporting tools, and extensive integration options.

Room for Improvement: Zoho Assist needs better session transfer, more detailed reporting, and minor incremental improvements. Rocket Exceed TurboX requires a more intuitive setup, improved customer training resources, and enhanced usability.

Ease of Deployment and Customer Service: Zoho Assist is easy to deploy with reliable, timely customer service. Rocket Exceed TurboX, despite complex initial setup, has proactive customer service and effective troubleshooting.

Pricing and ROI: Zoho Assist is cost-effective with quick ROI for small to medium-sized businesses. Rocket Exceed TurboX has higher upfront costs but justifies the expense with advanced features and security, providing greater ROI for larger organizations.

To learn more, read our detailed Rocket Exceed TurboX vs. Zoho Assist Report (Updated: September 2025).

Buyer's Guide

Rocket Exceed TurboX vs. Zoho Assist

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of October 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.6%, down from 9.7% compared to the previous year. The mindshare of Rocket Exceed TurboX is 3.1%, down from 3.7% compared to the previous year. The mindshare of Zoho Assist is 0.7%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.6%
Rocket Exceed TurboX	3.1%
Zoho Assist	0.7%
Other	86.6%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

Read full review

reviewer2046021

Cloud Pre/Sales Manager at Ness Technologies

Fast and has a friendly UI; allows you to consume heavy applications

An area for improvement in OpenText Exceed TurboX (ETX) is the installation process because you need some technical knowledge to install it. Implementing the solution requires knowledge and understanding, so if you're a user, you'd need IT assistance to set up OpenText Exceed TurboX (ETX). What's lacking in OpenText Exceed TurboX (ETX) is a help portal for users to ask questions and seek assistance. The website has a standard FAQs page, but I would like more articles and online material, so you can deal with questions and some of the issues that arise rather than dealing with customer support. I want a portal or online system similar to what Microsoft provides for Microsoft Office products.

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Muljo Witono

CEO and Owner at PT Solusindo Total Teknikatama

Secure, reliable, and great for remote access

It makes access very easy. If we have to work at night or after office hours, if customers report a problem, we can solve issues remotely, outside of office hours, from wherever. The initial setup is straightforward. The solution is stable. It is scalable. Technical support is easy to reach.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's very informative when there is an error. It allows us to backtrace where the error is and resolve that ourselves. It's a bit of a Swiss Army penknife. We find that it fixes most issues."

"The security posture is very good. It's very customizable."

"The one feature we find most useful is the Mobile Application Manager. There are two types, we have the complete MDM and the Mobile Application Manager(MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company detail on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."

"Microsoft Intune has definitely reduced management burdens."

"Intune's most valuable feature is its centralized management capability."

"Microsoft Intune saves eight hours per day, and during my work hours, I use my time to study and run tests on configurations I'm curious about and try them out in my environment."

"The thing I appreciate most about Microsoft Intune is that the management of the devices was very simplified."

"Advanced endpoint analytics provides granular information about devices in Microsoft Intune, facilitating easier troubleshooting at system and application levels."

More Microsoft Intune pros

"The most helpful feature of OpenText Exceed TurboX (ETX) is that it allows you to consume heavy applications that usually have a lot of latency. I also like that the solution is fast and has a friendly UI."

"The solution is perfect for Linux users."

"It is a scalable solution. "

"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."

"Technical support is easy to reach."

Cons

"Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect."

"Improvements can be made by allowing server integrations since it is an area where the product currently has shortcomings."

"Intune's areas for improvement revolve around security and certificate management."

"Intune lags all of its competitors in terms of report generation."

"The interface is not as modern as some competitors in terms of single pane of glass visibility across the entire landscape. It has a very Azure vibe and may not be as graphically appealing as other products."

"We haven't really gone through all the features of Intune. We are just discovering them. Every day, we see a new feature that we want to apply, but what will be great for Intune is to be able to deploy apps in a simple fashion. We should be able to easily install various apps on the Windows platform, iOS, and Android. Currently, we have to write some scripts. It's not as straightforward as we would like it to be. It should be simplified so that we can do it just with three clicks—next, next, finish—without needing to write a script."

"To make it a perfect ten, it would be helpful if there was a better way to troubleshoot user issues, as I've had a few users with corrupt files before and had to redeploy it without knowing the root cause."

"One area for improvement is app deployment. Another is the Windows update rollout. If you're rolling out an object to a device that's offline, Intune stops trying to reach this device after it sits idle for a bit. We are forced to find a workaround that could help manage that."

More Microsoft Intune cons

"An area for improvement in OpenText Exceed TurboX (ETX) is the installation process because you need some technical knowledge to install it. What's lacking in OpenText Exceed TurboX (ETX) is a help portal for users to ask questions and seek assistance."

"The performance of the graphical interface needs improvement. They should add some CPU to speed graphic acceleration."

"Support could be more knowledgeable."

"It could be integrated with IT management tools."

"They do have some glitches in the microphone and speaker, especially during remote access."

Pricing and Cost Advice

"Microsoft Intune is included in the E5 license at no additional cost."

"If you're subscribing to Premium or E3, there are no additional costs for Intune, it's included."

"We don't get Intune as a separate module. Most of the time, we use it within an enterprise agreement like E3 or E5. Those licenses are at a good price, but what is annoying is that every single year they go higher."

"The licensing is on a yearly basis."

"As a partner, we always look for how we can generate more revenue from a consulting point of view, but I do not see any complaints from the customer side regarding pricing, so they are satisfied with it."

"It's monthly for us, but it's built into the license cost that we pay our IT each month. It's maybe 129 Kroner per head, which translates to £10. There are some additional costs. Our IT had to set up and configure their own server, so there is an extra cost for that, but I'm not sure what that costs."

"Every customer used to purchase licenses based on their needs."

"The cost is somewhat on the higher side, particularly when considering certain price points, especially in markets like India."

More Microsoft Intune pricing and cost advice

"Pricing for OpenText Exceed TurboX (ETX) is five out of ten. It's not that expensive, and it's not that affordable."

"Its scalability depends on the business model we purchase."

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Government

Manufacturing Company

29%

Computer Software Company

10%

University

Energy/Utilities Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	116
Midsize Enterprise	46
Large Enterprise	152

No data available

Questions from the Community

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What are the pros and cons of Microsoft Intune?

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Compared 6% of the time

IBM MaaS360 vs Microsoft Intune

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Compared 20% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Rocket Exceed TurboX

Compared 18% of the time

NoMachine Enterprise Desktop vs Rocket Exceed TurboX

Compared 10% of the time

VMware Workstation vs Rocket Exceed TurboX

Compared 9% of the time

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AnyDesk vs Zoho Assist

Compared 27% of the time

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TeamViewer Business vs Zoho Assist

Compared 19% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

September 2025

Download Microsoft Intune product report

Buyer's Guide

Remote Access

September 2025

Download Rocket Exceed TurboX product report

Buyer's Guide

Remote Access

September 2025

Download Zoho Assist product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

OpenText Exceed TurboX

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Rocket Exceed TurboX is secure virtual desktop software that enables modern hybrid work. Leveraging the Exceed TurboX hybrid cloud VDI (virtual desktop infrastructure), organizations can allow employees to work from anywhere and any device. Exceed TurboX includes support for demanding, high-performance graphical software used in engineering product design, semiconductor design and other graphic-intense fields.

Exceed TurboX features:

Fast desktop virtualization software - Uses ThinX and Windows Direct protocols to offer reliable virtual access for high performance and excellent user experiences, with fast and safe protocols built directly into the remote access software.

Centralized virtual infrastructure administration - Offers a central web portal for IT staff to monitor and manage user access to applications and includes central license management and IT-definable thresholds for system status notifications.

Suspend-and-resume virtual sessions - Allows users to resume sessions on any computer, auto-adjusting to the new monitor resolution, whether reconnecting after connection interruptions or through a manual session suspension.

Pixel-perfect virtual session display - Displays graphically demanding virtual desktops, including support for UHD displays and multiple monitors as part of the powerful OpenText VDI solution.

Virtual GPU support - Supports NVIDIA vGPU, enabling a single graphics card to be split across up to 16 virtual machines for hardware-based rendering, H.264 compression and direct framebuffer access to open 3D applications faster.

Browser and native clients - Offers access through any device to virtual applications and desktops using the native clients for Windows, MacOS and Linux.

Rocket Software

Zoho Assist is an online remote support and access platform for small and mid-sized businesses that can empower every app to become more trustworthy at absolutely no cost. It contributes significantly to Zoho's powerful management engine with out-of-the-box, creative, and timely support.

Zoho

Sample Customers

Mitchells and Buzzers, Callaway

Advanced Micro Devices (AMD), SMS group, Philips Healthcare, TDK-Micronas

Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element

Buyer's Guide

Rocket Exceed TurboX vs. Zoho Assist

September 2025

Free Report: Rocket Exceed TurboX vs. Zoho Assist

Find out what your peers are saying about Rocket Exceed TurboX vs. Zoho Assist and other solutions. Updated: September 2025.

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