Rocket Exceed TurboX vs Zoho Assist comparison

Rocket Software and Zoho are both solutions in the Remote Access category. Rocket Software is ranked #19, while Zoho is ranked #36. Rocket Software holds a 3.1% mindshare in VUS, compared to Zoho’s 0.5% mindshare. Additionally, 100% of Rocket Software users are willing to recommend the solution, compared to 100% of Zoho users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

Zoho Assist and Rocket Exceed TurboX are remote support and management tools used by businesses to streamline IT operations. Zoho Assist appears more favorable due to its customer support and ease of use, whereas Rocket Exceed TurboX stands out for advanced features and overall performance.

Features: Zoho Assist offers remote desktop access, unattended access, and cross-platform support. Rocket Exceed TurboX provides robust session recording, comprehensive reporting tools, and extensive integration options.

Room for Improvement: Zoho Assist needs better session transfer, more detailed reporting, and minor incremental improvements. Rocket Exceed TurboX requires a more intuitive setup, improved customer training resources, and enhanced usability.

Ease of Deployment and Customer Service: Zoho Assist is easy to deploy with reliable, timely customer service. Rocket Exceed TurboX, despite complex initial setup, has proactive customer service and effective troubleshooting.

Pricing and ROI: Zoho Assist is cost-effective with quick ROI for small to medium-sized businesses. Rocket Exceed TurboX has higher upfront costs but justifies the expense with advanced features and security, providing greater ROI for larger organizations.

To learn more, read our detailed Rocket Exceed TurboX vs. Zoho Assist Report (Updated: June 2025).

Buyer's Guide

Rocket Exceed TurboX vs. Zoho Assist

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of July 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.6% compared to the previous year. The mindshare of Rocket Exceed TurboX is 3.1%, down from 3.7% compared to the previous year. The mindshare of Zoho Assist is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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reviewer2046021

Cloud Pre/Sales Manager at Ness Technologies

Fast and has a friendly UI; allows you to consume heavy applications

An area for improvement in OpenText Exceed TurboX (ETX) is the installation process because you need some technical knowledge to install it. Implementing the solution requires knowledge and understanding, so if you're a user, you'd need IT assistance to set up OpenText Exceed TurboX (ETX). What's lacking in OpenText Exceed TurboX (ETX) is a help portal for users to ask questions and seek assistance. The website has a standard FAQs page, but I would like more articles and online material, so you can deal with questions and some of the issues that arise rather than dealing with customer support. I want a portal or online system similar to what Microsoft provides for Microsoft Office products.

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Muljo Witono

CEO and Owner at PT Solusindo Total Teknikatama

Secure, reliable, and great for remote access

It makes access very easy. If we have to work at night or after office hours, if customers report a problem, we can solve issues remotely, outside of office hours, from wherever. The initial setup is straightforward. The solution is stable. It is scalable. Technical support is easy to reach.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the most valuable features of Microsoft Intune is the detection and remediation script capability."

"The conditional access policies that we set up are very useful."

"Intune has automated the deployment of patches and applications, which is more efficient and easier. It allows us to deploy applications, packages, Windows updates, and security updates like BitLocker encryption more efficiently and easily."

"The user experience of Microsoft Intune is quite good because there's not much disturbance in the background; it's just running in the background."

"The most important thing for me is the autopilot feature."

"I have seen a return on investment right from the start of the tool's usage."

"Among the most valuable features are the Company Portal that is built into Intune, and the update rings so that we can manage what types of future updates the devices get."

"If the product works, remote access will be a benefit. To this point we have not had reason to have confidence in achieving that access."

More Microsoft Intune pros

"The solution is perfect for Linux users."

"The most helpful feature of OpenText Exceed TurboX (ETX) is that it allows you to consume heavy applications that usually have a lot of latency. I also like that the solution is fast and has a friendly UI."

"Technical support is easy to reach."

"It is a scalable solution. "

"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."

Cons

"The security features should be improved."

"The time we have to wait to deploy policies has room for improvement."

"There needs to be more support for Mac operating systems."

"There have been instances where enrolling devices should take 10 minutes but ends up taking an hour due to various issues."

"I have not been satisfied with it, and I am planning to change it soon. There are a lot of updates coming from Microsoft that suddenly affect our security policies."

"They need to integrate more with security options."

"Data leak prevention can be integrated into it. Currently, it does not have data leak prevention."

"Automatic updating is pretty rough. It doesn't give me as much control as I had in the past."

More Microsoft Intune cons

"The performance of the graphical interface needs improvement. They should add some CPU to speed graphic acceleration."

"An area for improvement in OpenText Exceed TurboX (ETX) is the installation process because you need some technical knowledge to install it. What's lacking in OpenText Exceed TurboX (ETX) is a help portal for users to ask questions and seek assistance."

"They do have some glitches in the microphone and speaker, especially during remote access."

"It could be integrated with IT management tools."

"Support could be more knowledgeable."

Pricing and Cost Advice

"Most of our clients come to us with licensing already in place. On average, it costs $6 per device per month to add Intune to an Office 365 subscription, but I am not sure."

"The price of Microsoft Intune is reasonable."

"I am satisfied with the pricing."

"Based on the features that it gives, it is cost-efficient. It is not necessarily on the expensive side of the scale. It provides a hefty number of features that any organization would want. It is in a good price range."

"Previously the price was $4 per month per user. Now it's $2.25 per user per month."

"Its price is in the medium range. It is acceptable because you're paying for the features. I am not aware of any additional costs."

"It's a part of Microsoft 365 and E5 licenses. Microsoft's strategy of making every feature in Microsoft Intune paid needs optimization. Remote control is one of the basic features, not a luxury feature, yet we must pay for it. I"

"While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me."

More Microsoft Intune pricing and cost advice

"Pricing for OpenText Exceed TurboX (ETX) is five out of ten. It's not that expensive, and it's not that affordable."

"Its scalability depends on the business model we purchase."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Educational Organization

Manufacturing Company

31%

Computer Software Company

12%

Marketing Services Firm

Energy/Utilities Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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Compared 7% of the time

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Compared 5% of the time

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Compared 37% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Rocket Exceed TurboX

Compared 26% of the time

Microsoft Remote Desktop Services vs Rocket Exceed TurboX

Compared 15% of the time

Horizon 8 vs Rocket Exceed TurboX

Compared 7% of the time

NoMachine Enterprise Desktop vs Rocket Exceed TurboX

Compared 6% of the time

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AnyDesk vs Zoho Assist

Compared 34% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

June 2025

Download Microsoft Intune product report

Buyer's Guide

Remote Access

June 2025

Download Rocket Exceed TurboX product report

Buyer's Guide

Remote Access

June 2025

Download Zoho Assist product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

OpenText Exceed TurboX

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Rocket Exceed TurboX is secure virtual desktop software that enables modern hybrid work. Leveraging the Exceed TurboX hybrid cloud VDI (virtual desktop infrastructure), organizations can allow employees to work from anywhere and any device. Exceed TurboX includes support for demanding, high-performance graphical software used in engineering product design, semiconductor design and other graphic-intense fields.

Exceed TurboX features:

Fast desktop virtualization software - Uses ThinX and Windows Direct protocols to offer reliable virtual access for high performance and excellent user experiences, with fast and safe protocols built directly into the remote access software.

Centralized virtual infrastructure administration - Offers a central web portal for IT staff to monitor and manage user access to applications and includes central license management and IT-definable thresholds for system status notifications.

Suspend-and-resume virtual sessions - Allows users to resume sessions on any computer, auto-adjusting to the new monitor resolution, whether reconnecting after connection interruptions or through a manual session suspension.

Pixel-perfect virtual session display - Displays graphically demanding virtual desktops, including support for UHD displays and multiple monitors as part of the powerful OpenText VDI solution.

Virtual GPU support - Supports NVIDIA vGPU, enabling a single graphics card to be split across up to 16 virtual machines for hardware-based rendering, H.264 compression and direct framebuffer access to open 3D applications faster.

Browser and native clients - Offers access through any device to virtual applications and desktops using the native clients for Windows, MacOS and Linux.

Rocket Software

Zoho Assist is an online remote support and access platform for small and mid-sized businesses that can empower every app to become more trustworthy at absolutely no cost. It contributes significantly to Zoho's powerful management engine with out-of-the-box, creative, and timely support.

Zoho

Sample Customers

Mitchells and Buzzers, Callaway

Advanced Micro Devices (AMD), SMS group, Philips Healthcare, TDK-Micronas

Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element

Buyer's Guide

Rocket Exceed TurboX vs. Zoho Assist

June 2025

Free Report: Rocket Exceed TurboX vs. Zoho Assist

Find out what your peers are saying about Rocket Exceed TurboX vs. Zoho Assist and other solutions. Updated: June 2025.

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