We performed a comparison between Microsoft Remote Desktop Services and Zoho Assist based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The performance meets our requirements and the stability is good."
"The most valuable feature of Microsoft Remote Desktop Services is managing the remote desktop end user or remote server."
"The solution is user-friendly and has a good user experience."
"The most valuable features of Microsoft Remote Desktop Services are unification, central management, and accessibility."
"The solution works well as a remote desktop."
"The solution performs well and is easy to use."
"I like the way it can assess our system."
"Good screen draw feature and ability to use two monitors."
"Technical support is easy to reach."
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"It is a scalable solution. "
"The biggest reason we don't use the solution for our company's clients is the solution's prices."
"Updates sometimes impact the application and we have system crashes."
"Security in the connection between us and our clients' servers is something that can be improved."
"In the next release, I would like to see better performance over slower networks, and integration with Linux, but this is something that we're going to get out of Microsoft in terms of a unified solution."
"The initial setup of Microsoft Remote Desktop Services is not the easiest. You need to have a certain understanding of how Microsoft is provisioning the solution to be able to set it up and use it."
"We'd like, in the future, if it would work with Linux or Unix-based operating systems or even Mac."
"Its look and feel could be updated. In Azure Remote Desktop Services (RDS), which is a VDI solution, we would like to see linked clones. It is a Hyper-V solution, and it doesn't support linked clones and uses a lot of storage. That's why we don't use it. VMware has a similar solution that supports linked clones for the master image."
"I want to connect easily from an external network even when I'm not in my enterprise or company. It should be easy to connect or integrate Microsoft Teams, for example, with Microsoft Remote Desktop Services."
"It could be integrated with IT management tools."
"Support could be more knowledgeable."
"They do have some glitches in the microphone and speaker, especially during remote access."
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Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 69 reviews while Zoho Assist is ranked 21st in Remote Access with 3 reviews. Microsoft Remote Desktop Services is rated 8.0, while Zoho Assist is rated 8.6. The top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". On the other hand, the top reviewer of Zoho Assist writes "Secure, reliable, and great for remote access". Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, VMware Workstation, Citrix Workspace and Parallels Access, whereas Zoho Assist is most compared with . See our Microsoft Remote Desktop Services vs. Zoho Assist report.
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