ServiceNow IT Operations Management and PubSub+ Platform compete in the IT management and messaging solutions category. PubSub+ Platform appears to have the upper hand due to its strong performance in handling scalability, effective topic management, and seamless integration.
Features: ServiceNow IT Operations Management provides essential features like Discovery, Service Mapping, and Event Management which aid in streamlining operations and integration with other ServiceNow solutions. PubSub+ Platform excels in handling large-scale message distribution, offering sophisticated topic hierarchy management and seamless integration, appreciated for its robustness in hybrid environments.
Room for Improvement: ServiceNow faces criticism for its high cost, complex setup, along with suggestions to enhance AI and expand cloud integrations. PubSub+ Platform could improve its dynamic topic hierarchy and integration capabilities, with users noting the need for better third-party support and training options.
Ease of Deployment and Customer Service: ServiceNow supports various deployment options but is noted for its complex setup and mixed customer support reviews. PubSub+ offers diverse deployment options and its technical support is generally viewed as positive, though some users note challenges in skill availability and integration complexities.
Pricing and ROI: ServiceNow's pricing is high, which might deter smaller enterprises despite a good ROI due to integration and automation capabilities. PubSub+ offers a flexible licensing model beneficial for scaling, though its pricing is considered high; however, a free version is accessible for evaluations and smaller implementations.
It reduced staffing needs from four full-time staff to fewer due to automation.
They respond promptly when we call to open a ticket.
The response time of technical support could be improved.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
There is room for improvement in service mapping within ServiceNow ITOM.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management is able to connect to our assets on our network using the Microsoft Fabric and identify these assets, populating them in the CMDB.
PubSub+ Platform supports real-time shipment tracking, IT event management in multiclouds, and connects legacy and cloud-native systems for application modernization. It's utilized for trading, streaming market data, and app-to-app messaging, enhancing event-driven architectures with reliable message queuing.
Organizations adopt PubSub+ to efficiently transport events across hybrid and cloud environments, managing audit trails and long processing tasks. The platform aids integration through dynamic data publication, event mesh capabilities, and WAN optimization. Features like seamless integration, protocol agnosticism, and flexible topic hierarchy enhance versatility. Solace Admin Utility simplifies configuration and management, while the event portal allows hybrid deployment.
What are the key features of PubSub+ Platform?PubSub+ is implemented in industries requiring real-time data handling and integration between disparate systems. Financial institutions use it for trading and streaming market data, while logistics companies benefit from real-time shipment tracking. Enterprises apply it to modernize operations by connecting legacy systems with cloud-native applications, enhancing their architecture and ensuring data reliability across environments.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
