ServiceNow IT Operations Management and PubSub+ Platform compete in the IT management and messaging solutions category. PubSub+ Platform appears to have the upper hand due to its strong performance in handling scalability, effective topic management, and seamless integration.
Features: ServiceNow IT Operations Management provides essential features like Discovery, Service Mapping, and Event Management which aid in streamlining operations and integration with other ServiceNow solutions. PubSub+ Platform excels in handling large-scale message distribution, offering sophisticated topic hierarchy management and seamless integration, appreciated for its robustness in hybrid environments.
Room for Improvement: ServiceNow faces criticism for its high cost, complex setup, along with suggestions to enhance AI and expand cloud integrations. PubSub+ Platform could improve its dynamic topic hierarchy and integration capabilities, with users noting the need for better third-party support and training options.
Ease of Deployment and Customer Service: ServiceNow supports various deployment options but is noted for its complex setup and mixed customer support reviews. PubSub+ offers diverse deployment options and its technical support is generally viewed as positive, though some users note challenges in skill availability and integration complexities.
Pricing and ROI: ServiceNow's pricing is high, which might deter smaller enterprises despite a good ROI due to integration and automation capabilities. PubSub+ offers a flexible licensing model beneficial for scaling, though its pricing is considered high; however, a free version is accessible for evaluations and smaller implementations.
It reduced staffing needs from four full-time staff to fewer due to automation.
I have looked into PubSub+ Platform's support forums to read and understand a few things that I did not understand.
For minor issues, the team takes a month's time to provide a fix.
They respond promptly when we call to open a ticket.
The response time of technical support could be improved.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
I think the stability of PubSub+ Platform is pretty good, and I would rate it at eight.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It was as impressive as Kafka, better than Kafka based on my experience working on the Solace and Kafka white paper.
The analytics tools integrated within PubSub+ Platform are good, as it has already integrated with cloud logging and the cloud logging features, making the analytics pretty good already.
The licensing is complex.
ServiceNow IT Operations Management is not very affordable for SMB customers.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
It is definitely high-priced compared to other products available in the same domain in the market.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
The solution's ability to decouple message producers and consumers allows us to have high cohesion and low coupling, making it an excellent solution for that purpose.
The best features of PubSub+ Platform include being highly scalable, allowing us to handle billions and billions of events.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 12.8% |
| PubSub+ Platform | 1.5% |
| Other | 85.7% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 1 |
| Large Enterprise | 14 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
PubSub+ Platform is designed for real-time message publishing and outstanding interoperability. With features like intuitive administration and topic filtering, it offers both stability and high performance for scalable deployments across diverse scenarios.
PubSub+ Platform enhances data integration with its event mesh and seamless protocol compatibility, providing a comprehensive solution for organizations tracking shipments, generating reports, and managing transactions. Its granular topic filtering and WAN optimization ensure high utility in event-driven applications and cloud deployments. Users highlight the platform's intuitive administration and ease of management, though some seek improved integration with third-party tools and enhanced observability. Concerns include scalability for large payloads and training resource availability. Despite its interface complexity, PubSub+ remains valuable for trading and market data distribution.
What are the key features of PubSub+ Platform?PubSub+ Platform is widely implemented for asynchronous messaging in industries like finance for trading and market data, logistics for shipment tracking, and tech operations management. It enables companies to modernize applications while ensuring data accuracy and efficiency across global systems.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
