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Polycom RealPresence Clariti vs Zoom Workplace Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Polycom RealPresence Clariti
Ranking in Virtual Meetings
10th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
5
Ranking in other categories
No ranking in other categories
Zoom Workplace Business
Ranking in Virtual Meetings
1st
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
234
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Virtual Meetings category, the mindshare of Polycom RealPresence Clariti is 1.9%, up from 1.4% compared to the previous year. The mindshare of Zoom Workplace Business is 7.8%, down from 11.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Zoom Workplace Business7.8%
Polycom RealPresence Clariti1.9%
Other90.3%
Virtual Meetings
 

Featured Reviews

NH
Network Technical Advisor at a government with 10,001+ employees
The ability to track call flow and history simplifies call management while bridging issues persist
I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable. It improved from a support model perspective. It simplified the licensing, reduced administration since it's based on calls, not based on users. It's about managing the calls and verifying we have enough space as opposed to always adding licenses for endpoints or users.
Yifate Yusuf - PeerSpot reviewer
Team Lead at GE
Unified communication has transformed our collaboration and consistently boosts project delivery
The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration. The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer. Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Some proprietary Polycom features include speaker tracking, acoustic fencing, noise cancellation, active noise cancellation, and noise cancellation AI."
"It simplified the licensing, reduced administration since it's based on calls, not based on users."
"I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable."
"The solution is stable, there are no bugs or glitches, and it doesn't crash or freeze."
"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."
"It's on-prem, which is great."
"The product increases the ability of Teams in cases when we need to collaborate with whiteboards or specific video-coms or audio-coms to install a meeting presence room."
"It does a good job of integrating with other software."
"Zoom had served as a handy tool to connect and communicate with the world, especially my client organizations during the COVID phase."
"The ability to record our online language lessons is great and helps our students"
"The interface is very intuitive. It's very easy to use."
"Since Zoom has a really good streaming quality and works on low latency as well, we prefer to use Zoom over other communication channels for video calling and conferences, although we have other communication channels for text messages."
"The best thing about Zoom is that it is very easy to use."
"The solution is great when you need to hold meetings virtually."
"Zoom is a very reliable solution."
"Zoom is easy to use and does not require much network bandwidth. Additionally, it does not require a lot of configuration which is very good."
 

Cons

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."
"I'd like to see a wider range of use cases for this product."
"The idea of the Clariti 2.0 is good, however, they're still moving too slowly."
"The customer needs this platform to be a little bit more customized."
"Could have a wider range of use cases."
"Polycom RealPresence Clariti is very bad when moving towards the cloud."
"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."
"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."
"The updating feature of Zoom needs to be improved."
"One of the main concerns is the difficulty of using it on your mobile device."
"I think there are aspects that need to be developed. While I haven't identified specific areas for improvement yet, I believe it could add many new AI features, which is why I wouldn't give it 10 out of 10."
"Zoom could improve by allowing multiple users to share their screens at the same time."
"Zoom's audio quality could be improved. I feel like Teams is more reliable because sometimes the audio is patchy on Zoom, whereas I've never had a problem with Teams."
"The solution needs to have a feature that allows you to take over another person's screen; right now, that's not possible."
"In the free version, you are restricted to just 40-minute meetings, however, it is free, and therefore you can't ask for too much."
"Zoom should improve aspects of its security."
 

Pricing and Cost Advice

"Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality."
"The free version has a time limit, but paid subscriptions are available."
"The pricing is too high. The cost of the license could be cheaper."
"There is a 40-minute time limit when you use the basic version, which is free."
"Zoom is free."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten."
"Zoom is free."
"The annual price of approximately $200 for the solution is reasonable."
"Zoom is free."
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Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
893,221 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Performing Arts
11%
Financial Services Firm
8%
Marketing Services Firm
8%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business101
Midsize Enterprise33
Large Enterprise105
 

Questions from the Community

What needs improvement with Polycom RealPresence Clariti?
They are discontinuing the product and they are moving over to Pexip. The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls. That's our big...
What is your primary use case for Polycom RealPresence Clariti?
We use it both nationally and internationally with our partners, however, it's used in a closed environment.
What advice do you have for others considering Polycom RealPresence Clariti?
I would recommend it, however, it depends on the environment. We have a lot of users but not a lot of usage, so the price model is really good for that environment. Overall, I would give it a nine ...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
I cannot say anything about pricing, setup costs, and licensing of Zoom Workplace Business since it is handled globally for us.
 

Also Known As

RealPresence Clariti, Clariti
No data available
 

Overview

 

Sample Customers

Baptist Health Corbin, North Carolina Central University
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Polycom RealPresence Clariti vs. Zoom Workplace Business and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.