No more typing reviews! Try our Samantha, our new voice AI agent.

Microsoft Teams vs Polycom RealPresence Clariti comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Teams
Ranking in Virtual Meetings
3rd
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
181
Ranking in other categories
Enterprise Social Software (2nd)
Polycom RealPresence Clariti
Ranking in Virtual Meetings
7th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Virtual Meetings category, the mindshare of Microsoft Teams is 3.8%, up from 3.1% compared to the previous year. The mindshare of Polycom RealPresence Clariti is 2.1%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Microsoft Teams3.8%
Polycom RealPresence Clariti2.1%
Other94.1%
Virtual Meetings
 

Featured Reviews

Ayush Saxena - PeerSpot reviewer
Engineer at a comms service provider with 10,001+ employees
Collaboration has transformed daily work and supports seamless global voice communication
Microsoft Teams could be improved, especially regarding contact center solutions which have a growing need for omnichannel capabilities, integrating with external platforms such as social media and email for a unified experience. Minor improvements might include reintroducing features such as GPU options available in classic Microsoft Teams to address issues in modern Microsoft Teams related to video meetings and content sharing. Furthermore, essential information such as who started or ended recordings should be more accessible in the Microsoft Teams admin center. I rate it a nine because Microsoft Teams occasionally experiences glitches in the client, leading to missing chat history or other transient issues. The performance issues with the desktop client and the support service complexities contribute to my rating being less than perfect. I have not identified any other improvements needed for Microsoft Teams.
NH
Network Technical Advisor at a government with 10,001+ employees
The ability to track call flow and history simplifies call management while bridging issues persist
I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable. It improved from a support model perspective. It simplified the licensing, reduced administration since it's based on calls, not based on users. It's about managing the calls and verifying we have enough space as opposed to always adding licenses for endpoints or users.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"File sharing is the most valuable feature."
"The product is very user-friendly."
"We didn't face any problems with the product's scalability. Scalability-wise, I rate the solution a ten out of ten."
"In general, Teams allows me to connect with anyone in the organization and share files with the team."
"Through Copilot searches, we get to see versions or details around those topics, making it really easy to interact with other fellow colleagues from the same company and get in touch with them to find out more details."
"The most valuable feature of Microsoft Teams is the ability to create Google calendar invites. When I click on that option to create an invite, it will go straight to Google in my web browser, and it creates a meeting folder. I'm able to share it with the customers. I've not seen that option in Zoom. Additionally, the solution has high performance, and the video and quality of the calls are good. It has all the features that I need."
"It’s good to use it internally with colleagues."
"I have participated in meetings with up to 500 people during all-team meetings, and it worked without any issues."
"It does a good job of integrating with other software."
"I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable."
"The product increases the ability of Teams in cases when we need to collaborate with whiteboards or specific video-coms or audio-coms to install a meeting presence room."
"It simplified the licensing, reduced administration since it's based on calls, not based on users."
"Some proprietary Polycom features include speaker tracking, acoustic fencing, noise cancellation, active noise cancellation, and noise cancellation AI."
"The solution is stable, there are no bugs or glitches, and it doesn't crash or freeze."
"It's on-prem, which is great."
"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."
 

Cons

"If it's a group chat, then we can record the session, but we cannot record a one on one session."
"I have faced some issues with Microsoft Teams on the Citrix platform where we have issues every day."
"The integration with SharePoint can be cumbersome at times."
"Microsoft Teams withdrew the Wiki function, which was quite a good and useful feature."
"The solution needs to be more stable. I have found Zoom to be more stable than Teams."
"There are a lot of creative people out there who can put some more UI capabilities in Microsoft Teams."
"One time the product was basically freezing. I couldn't send a message to my colleague for some reason."
"The solution's user interface could be improved because it initially looked complex."
"The idea of the Clariti 2.0 is good, however, they're still moving too slowly."
"The customer needs this platform to be a little bit more customized."
"Polycom RealPresence Clariti is very bad when moving towards the cloud."
"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."
"I'd like to see a wider range of use cases for this product."
"Could have a wider range of use cases."
 

Pricing and Cost Advice

"I would rate the solution's pricing a five out of ten."
"The solution's pricing is average."
"It is expensive."
"We get the solution on a corporate plan, where everything is included."
"I’m unsure about the exact cost, but I believe it’s reasonable. Using Teams for collaboration, video conferencing, and messaging helps save costs, especially for communicating with third-party companies worldwide."
"The solution has a reasonable price in the market."
"The solution's cost is high."
"The tool's price is part of MS Office 365 and I would rate its pricing five out of ten. The tool's licensing costs are monthly."
"Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality."
report
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
920,939 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
13%
Outsourcing Company
12%
Construction Company
11%
Manufacturing Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business66
Midsize Enterprise46
Large Enterprise77
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Teams?
From an organizational point of view, the pricing and setup costs for Microsoft Teams are right, especially since it integrates all the new technologies coming to market, including AI and various A...
What needs improvement with Microsoft Teams?
One issue is that now it requires the presenter to initiate the meeting. Previously, anyone could quickly become a presenter, but now I have to ask or request for the presentation. This can cause p...
What is your primary use case for Microsoft Teams?
My primary use case for Microsoft Teams is day-to-day communication and collaboration with colleagues across different teams and locations. I use it for chats, virtual meetings, sharing documents a...
What needs improvement with Polycom RealPresence Clariti?
They are discontinuing the product and they are moving over to Pexip. The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls. That's our big...
What is your primary use case for Polycom RealPresence Clariti?
We use it both nationally and internationally with our partners, however, it's used in a closed environment.
What advice do you have for others considering Polycom RealPresence Clariti?
I would recommend it, however, it depends on the environment. We have a lot of users but not a lot of usage, so the price model is really good for that environment. Overall, I would give it a nine ...
 

Also Known As

MS Teams
RealPresence Clariti, Clariti
 

Overview

 

Sample Customers

Honeywll, AIRFRANCE, AccuWeather, Lilly
Baptist Health Corbin, North Carolina Central University
Find out what your peers are saying about Microsoft Teams vs. Polycom RealPresence Clariti and other solutions. Updated: November 2026.
920,939 professionals have used our research since 2012.