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Microsoft Teams vs Polycom RealPresence Clariti comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Teams
Ranking in Virtual Meetings
3rd
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
169
Ranking in other categories
Enterprise Social Software (1st)
Polycom RealPresence Clariti
Ranking in Virtual Meetings
11th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Virtual Meetings category, the mindshare of Microsoft Teams is 3.3%, up from 2.3% compared to the previous year. The mindshare of Polycom RealPresence Clariti is 1.7%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

Arun Srivastav - PeerSpot reviewer
Seamless presentation and collaboration enhance organizational productivity
There are three main areas for improvement: Firstly, AI capabilities should be integrated into Microsoft Teams to provide better transcript services and offer multiple language support. Secondly, it should allow participants to remain visible during presentations, enhancing interaction. Lastly, it needs broader integration capabilities with other products, like Salesforce ( /vendors/salesforce ), which is currently limited.
Sreejith Thulasidas - PeerSpot reviewer
Provides video calling facilities with good video and audio clarity
Polycom RealPresence Clariti is very bad when moving towards the cloud. I think that Microsoft Teams and Zoom have already taken over the market. Polycom is currently looking into more end devices than server components and infrastructure. A cloud version would have been better, but that will not be feasible for Polycom now. It would have been helpful to have a cloud version during the migration stages, but now the time has gone. As a company, it's better for Polycom to look into the video conferencing devices rather than the infrastructure. Earlier, one of the advantages was that the infrastructure was very much open, and it was easy to integrate the tool with other platforms like Cisco. That is not the scenario now, and Polycom should concentrate on the endpoint hardware devices.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Microsoft Teams is bundled with Microsoft, so that's the number one valuable feature for me. It's easy to use."
"The solution's most valuable feature is Microsoft Planner. Most users now use Microsoft Teams since many companies use Microsoft Office 365. It's built into the plan, and they use the same email address for a single sign-on."
"We like that you can get a lot of users on one call without the call actually failing or losing quality. Hosts can connect, if I recall correctly, up to 90,000 people. If you need a massive company-wide meeting, you can do it."
"The transcription feature is great."
"Using the solution's screen-sharing feature, we can go through a document together and take control."
"In general, Teams allows me to connect with anyone in the organization and share files with the team."
"Almost 70% of the world currently uses Microsoft Teams because it is easy to use."
"The video conferencing is good."
"It does a good job of integrating with other software."
"It's on-prem, which is great."
"I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable."
"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."
"Some proprietary Polycom features include speaker tracking, acoustic fencing, noise cancellation, active noise cancellation, and noise cancellation AI."
 

Cons

"Signing up for a new device for the solution is challenging."
"It consumes a high amount of system memory."
"The interface must be more user-friendly."
"The solution needs to be more stable. I have found Zoom to be more stable than Teams."
"We occasionally have issues with synchronization between different dates. This aspect of stability needs improvement."
"Microsoft Teams withdrew the Wiki function, which was quite a good and useful feature."
"Microsoft Teams does not have any features that Zoom, Skype, or Webex don't already have."
"One challenge I've encountered with the tool is that it's not as intuitive as it could be. For example, when making invitations or initiating calls, it often takes two or three clicks to get started, which feels less efficient compared to other tools like Zoom. The interface seems to have too much functionality packed into one environment."
"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."
"The customer needs this platform to be a little bit more customized."
"Polycom RealPresence Clariti is very bad when moving towards the cloud."
"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."
"Could have a wider range of use cases."
 

Pricing and Cost Advice

"I would rate the solution's pricing a five out of ten."
"The price is relatively high."
"I would rate the solution's pricing a nine out of ten."
"The solution's cost is high."
"The standalone license is not cheap."
"It is affordable because it also includes the licenses on Microsoft Word, Microsoft Office and SharePoint."
"The solution is affordable."
"I would rate the product's pricing an eight out of ten."
"Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality."
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Top Industries

By visitors reading reviews
Educational Organization
40%
Financial Services Firm
15%
Manufacturing Company
6%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Microsoft Teams?
The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly.
What is your experience regarding pricing and costs for Microsoft Teams?
Microsoft Teams comes with Office 365 ( /products/office-365-reviews ) licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack ( /...
What needs improvement with Microsoft Teams?
The biggest issue with Microsoft Teams is switching identities, especially when communicating with external organizations. Users often don't know they have messages from another company unless they...
What needs improvement with Polycom RealPresence Clariti?
They are discontinuing the product and they are moving over to Pexip. The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls. That's our big...
What is your primary use case for Polycom RealPresence Clariti?
We use it both nationally and internationally with our partners, however, it's used in a closed environment.
What advice do you have for others considering Polycom RealPresence Clariti?
I would recommend it, however, it depends on the environment. We have a lot of users but not a lot of usage, so the price model is really good for that environment. Overall, I would give it a nine ...
 

Also Known As

MS Teams
RealPresence Clariti, Clariti
 

Overview

 

Sample Customers

Honeywll, AIRFRANCE, AccuWeather, Lilly
Baptist Health Corbin, North Carolina Central University
Find out what your peers are saying about Microsoft Teams vs. Polycom RealPresence Clariti and other solutions. Updated: June 2025.
860,168 professionals have used our research since 2012.