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Ping Identity Platform vs SAP Customer Identity and Access Management comparison

Ping Identity and SAP are both solutions in the Customer Identity and Access Management (CIAM) category. Ping Identity is ranked #2 with an average rating of 8.2, while SAP is ranked #11 with an average rating of 9.0. Ping Identity holds a 11.8% mindshare in CIaA, compared to SAP’s 2.2% mindshare. Additionally, 100% of Ping Identity users are willing to recommend the solution, compared to 100% of SAP users who would recommend it.
Ping Identity Platform
Read 29 Ping Identity Platform reviews
  • 5,196 Views
  • 987 Comparison Views
100% willing to recommend
SAP Customer Identity and A...
Read 2 SAP Customer Identity and Access Management reviews
  • 269 Views
  • 264 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 27, 2025

Ping Identity Platform and SAP Customer Identity and Access Management are competing in the identity management space. SAP seems to have the upper hand due to its comprehensive features and customization capabilities.

Features:Ping Identity Platform offers strong authentication capabilities, flexible integration options, and centralized identity management for enterprises seeking robust security. SAP Customer Identity and Access Management provides dynamic risk assessment, advanced analytics, and real-time policy enforcement, offering extensive control and insights. The advanced suite of features from SAP delivers deeper insights and customizations.

Ease of Deployment and Customer Service:Ping offers straightforward deployment supported by extensive documentation and customer service options. SAP's modular architecture allows faster and flexible implementations with deep integration within the SAP ecosystem. SAP's tailored support solutions provide an edge for large enterprises with complex requirements.

Pricing and ROI:Ping Identity Platform generally offers competitive setup costs for organizations focused on identity management without extensive customization needs. SAP requires a potentially higher initial investment but offers substantial ROI through its expansive feature set and scalability, presenting a valuable option for enterprises looking to maximize long-term gains.

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To learn more, read our detailed Ping Identity Platform vs. SAP Customer Identity and Access Management Report (Updated: September 2025).
Buyer's Guide
Ping Identity Platform vs. SAP Customer Identity and Access Management
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Ping Identity Platform
Ranking in Customer Identity and Access Management (CIAM)
2nd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
29
Ranking in other categories
Single Sign-On (SSO) (3rd), Authentication Systems (7th), Data Governance (8th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (5th), Access Management (3rd), Directory Servers (1st)
SAP Customer Identity and A...
Ranking in Customer Identity and Access Management (CIAM)
11th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of Ping Identity Platform is 11.8%, up from 11.0% compared to the previous year. The mindshare of SAP Customer Identity and Access Management is 2.2%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Identity and Access Management (CIAM) Market Share Distribution
ProductMarket Share (%)
Ping Identity Platform11.8%
SAP Customer Identity and Access Management2.2%
Other86.0%
Customer Identity and Access Management (CIAM)
 

Featured Reviews

MAHESHKUMAR7 - PeerSpot reviewer
Offers multi-factor authentication and application support side of PingFederate but application only supports specific protocols
A lot of teams work with technical support, but I work with it for user issues only. You might need support with things like application swaps, application names, and application URLs. I didn't know where to find those in Ping Identity, so I contacted technical support for those issues. The support team is very clever and active. They provide end-to-end support once an issue is created. I have worked with most of the support team. I also work with the support team because I work with the operations team. I provide 24/7 support to production and non-production environments. I coordinate with application and network teams to troubleshoot critical tickets and issues related to Ping Identity solutions.
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Srini-Dhanaraj - PeerSpot reviewer
A set of tools that allows you to manage user access to the Fiori apps and specify what users can do and see in the apps
Seamless integration is the most valuable feature. There is some functionality where you can go and enable and disable everything in no time.  You could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which allows us to create the…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I find the auto-discovery feature the most valuable. It helps us automate a lot of things using a single password across applications."
"I like PingFederate."
"It provides ease of connecting all our devices."
"Setting up the infrastructure with Ping Identity Platform is very easy compared to other IAM products."
"The product's most valuable features include its cloud-based capabilities for handling cloud applications and providing authentication and authorization through OIDC and SAML. It also supports integrations needed for both local and internal applications, including legacy applications requiring web server access."
"It is a scalable solution."
"It gets a mobility portal in place in conjunction with Office 365. It provides very good possibilities and it's much better than other technology that we have used before which was unstable and slower."
"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."
More Ping Identity Platform pros
"The most valuable aspect of the product is the provisioning of a lot of SAP systems. It offers automated provisioning."
"Seamless integration is the most valuable feature. There is a there is some functionality where you could go and be enabled and disable everything, you can do it with no time."
 

Cons

"It has a long way to go until it is a cloud-based solution."
"One significant challenge was ensuring smooth user migration during system upgrades in Ping."
"The product's community has certain shortcomings that require improvement."
"There is room for improvement in the solution, particularly in security."
"The timing of the token validity, if it could be extended, would be great. I'm not sure if there is even an option to configure these types of settings."
"The solution should allow for better integration with other platforms and the UBT."
"We can choose a drop-down to search for which certificate we have to create, which is difficult."
"Some colleagues have mentioned API connectivity, data security, and privacy issues."
More Ping Identity Platform cons
"Only component, I would think the database is inbuilt. So you could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which is which allow us to create the customer or delete the Customer. And it won't allow for any change. The data migration needs improvement."
"The automated provisioning only works well with the SAP products and there are some problems with the non-SAP products. Even if it is SAP, if it is a non-ABAP system, it is a little bit problematic."
 

Pricing and Cost Advice

"The product is costly."
"Ping Identity Platform is not an expensive solution."
"PingID pricing is a ten out of ten because it's a little bit cheaper than other tools, such as Okta and ForgeRock, and supports multiple tools."
"The tool is quite affordable."
"Ping Identity Platform is not very expensive."
"Ping offers flexible pricing that's not standardized."
"Compared to some SaaS-based solutions, the platform is relatively cost-effective."
"The pricing is neither too expensive nor too cheap."
More Ping Identity Platform pricing and cost advice
"The pricing of the solution is cheap."
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
9%
Manufacturing Company
9%
Retailer
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise20
No data available
 

Questions from the Community

What do you like most about PingID?
The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logg...
See all answers
What is your experience regarding pricing and costs for PingID?
The pricing is neither too expensive nor too cheap.
See all answers
What needs improvement with PingID?
The management console needs to be improved. PingID should revise it.
See all answers
What do you like most about SAP Customer Identity and Access Management?
Seamless integration is the most valuable feature. There is a there is some functionality where you could go and be enabled and disable everything, you can do it with no time.
See all answers
What needs improvement with SAP Customer Identity and Access Management?
You could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which allows us to create the customer or delete the customer. And it won't all...
See all answers
What advice do you have for others considering SAP Customer Identity and Access Management?
The implementation is very simplified, and it's a progressive implementation. Overall I would rate the solution a nine out of ten.
See all answers
 

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Compared 25% of the time
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Microsoft Entra Verified ID vs SAP Customer Identity and Access Management Logo
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More SAP Customer Identity and Access Management Competitors
 

Product Reports

Buyer's Guide
Ping Identity Platform
September 2025
Ping Identity Platform reportDownload Ping Identity Platform product report
Buyer's Guide
Customer Identity and Access Management (CIAM)
September 2025
SAP Customer Identity and Access Management reportDownload SAP Customer Identity and Access Management product report
 

Also Known As

Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ
No data available
 

Overview

IDENTITY DEFINED SECURITY PLATFORM delivers a unified, standards-based platform that can be deployed as SaaS, software or both and can scale to handle millions of identities. From multi-factor authentication and single sign-on to access security, directory and data governance, our capabilities work together to give employees, partners and customers secure access to cloud, mobile and enterprise applications, securing and streamlined everything from sign-on to sign-off and everywhere in between.
Ping Identity

Power relevant customer experiences based on first-party data. With SAP Customer Identity and Access Management solutions for B2C, you can build rich, centralized customer profiles and synchronize them with all your digital properties.

SAP
 

Sample Customers

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol
Information Not Available
Buyer's Guide
Ping Identity Platform vs. SAP Customer Identity and Access Management
September 2025
Free Report: Ping Identity Platform vs. SAP Customer Identity and Access Management
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