Ping Identity Platform vs SAP Customer Identity and Access Management comparison

Ping Identity and SAP are both solutions in the Customer Identity and Access Management (CIAM) category. Ping Identity is ranked #2 with an average rating of 8.2, while SAP is ranked #12 with an average rating of 9.0. Ping Identity holds a 11.8% mindshare in CIaA, compared to SAP’s 2.0% mindshare. Additionally, 100% of Ping Identity users are willing to recommend the solution, compared to 100% of SAP users who would recommend it.

Ping Identity Platform

Read 29 Ping Identity Platform reviews

1,149 Views
260 Comparison Views

100% willing to recommend

SAP Customer Identity and A...

Read 2 SAP Customer Identity and Access Management reviews

237 Views
31 Comparison Views

100% willing to recommend

Ping Identity Platform

SAP Customer Identity and A...

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 27, 2025

Ping Identity Platform and SAP Customer Identity and Access Management are competing in the identity management space. SAP seems to have the upper hand due to its comprehensive features and customization capabilities.

Features:Ping Identity Platform offers strong authentication capabilities, flexible integration options, and centralized identity management for enterprises seeking robust security. SAP Customer Identity and Access Management provides dynamic risk assessment, advanced analytics, and real-time policy enforcement, offering extensive control and insights. The advanced suite of features from SAP delivers deeper insights and customizations.

Ease of Deployment and Customer Service:Ping offers straightforward deployment supported by extensive documentation and customer service options. SAP's modular architecture allows faster and flexible implementations with deep integration within the SAP ecosystem. SAP's tailored support solutions provide an edge for large enterprises with complex requirements.

Pricing and ROI:Ping Identity Platform generally offers competitive setup costs for organizations focused on identity management without extensive customization needs. SAP requires a potentially higher initial investment but offers substantial ROI through its expansive feature set and scalability, presenting a valuable option for enterprises looking to maximize long-term gains.

To learn more, read our detailed Ping Identity Platform vs. SAP Customer Identity and Access Management Report (Updated: April 2025).

Buyer's Guide

Ping Identity Platform vs. SAP Customer Identity and Access Management

April 2025

Download the complete report

Helped 857,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ping Identity Platform

Ranking in Customer Identity and Access Management (CIAM)

2nd

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Single Sign-On (SSO) (4th), Authentication Systems (7th), Data Governance (8th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (6th), Access Management (3rd), Directory Servers (1st)

SAP Customer Identity and A...

Ranking in Customer Identity and Access Management (CIAM)

12th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of Ping Identity Platform is 11.8%, down from 12.2% compared to the previous year. The mindshare of SAP Customer Identity and Access Management is 2.0%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Identity and Access Management (CIAM)

Featured Reviews

MAHESHKUMAR7

Cyber Security Engineer at TECHMINDZ DIGITAL CONSULTING PRIVATE LIMITED

Offers multi-factor authentication and application support side of PingFederate but application only supports specific protocols

A lot of teams work with technical support, but I work with it for user issues only. You might need support with things like application swaps, application names, and application URLs. I didn't know where to find those in Ping Identity, so I contacted technical support for those issues. The support team is very clever and active. They provide end-to-end support once an issue is created. I have worked with most of the support team. I also work with the support team because I work with the operations team. I provide 24/7 support to production and non-production environments. I coordinate with application and network teams to troubleshoot critical tickets and issues related to Ping Identity solutions.

Read full review

Srini-Dhanaraj

Founder & CEO at imfine.club

A set of tools that allows you to manage user access to the Fiori apps and specify what users can do and see in the apps

Seamless integration is the most valuable feature. There is some functionality where you can go and enable and disable everything in no time. You could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which allows us to create the…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use the product to run different reports."

"The soundness of the solution is its most valuable feature. For example, if you are in our corporate network, you can log on without any traffic interfering."

"PingFederate gives you granular control over the settings. There are many options for fine-tuning policies."

"I like PingFederate."

"The most valuable feature is multifactor authentication."

"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."

"PingFederate is very flexible. We can do many customizations, and it also provides an SDK to tailor it to our specific requirements. There are also numerous plugins available. I've worked with tools like ForgeRock and Okta, but I find PingFederate to be the most customizable."

"What I like best about PingID is that it's very user-friendly. PingID is well-built as a developer tool and regularly upgrades and updates via patches. I also like that PingID has clear documents that will help you integrate it with other solutions."

More Ping Identity Platform pros

"The most valuable aspect of the product is the provisioning of a lot of SAP systems. It offers automated provisioning."

"Seamless integration is the most valuable feature. There is a there is some functionality where you could go and be enabled and disable everything, you can do it with no time."

Cons

"PingID's device management portal should be more easily accessible via a link. They provide no link to the portal like they do for the service. The passwordless functionality could be more comprehensive. You can't filter based on hardware devices. Having that filtering option would be great. Device authentication would be a great feature."

"In the beginning, the initial setup was very complex."

"PingID should put a little more effort into making a pretty self-explanatory deck about their tech features and the services they offer."

"Sometimes, there are issues with its stability."

"We can choose a drop-down to search for which certificate we have to create, which is difficult."

"There is room for improvement in the solution, particularly in security."

"If the solution is going to compete with Microsoft, they need to offer more unique functionality to keep their current user base."

"The product is not customizable."

More Ping Identity Platform cons

"The automated provisioning only works well with the SAP products and there are some problems with the non-SAP products. Even if it is SAP, if it is a non-ABAP system, it is a little bit problematic."

"Only component, I would think the database is inbuilt. So you could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which is which allow us to create the customer or delete the Customer. And it won't allow for any change. The data migration needs improvement."

Pricing and Cost Advice

"The product is costly."

"Ping offers flexible pricing that's not standardized."

"The pricing is neither too expensive nor too cheap."

"The platform's value justifies the pricing, especially considering its security features and scalability."

"The tool is quite affordable."

"Ping Identity Platform is not an expensive solution."

"PingID's pricing is pretty competitive."

"Ping Identity Platform is not very expensive."

More Ping Identity Platform pricing and cost advice

"The pricing of the solution is cheap."

See which vendors are best for you

Use our free recommendation engine to learn which Customer Identity and Access Management (CIAM) solutions are best for your needs.

See recommendations

857,028 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

24%

Computer Software Company

10%

Manufacturing Company

Insurance Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about PingID?

The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logg...

See all answers

What is your experience regarding pricing and costs for PingID?

The pricing is neither too expensive nor too cheap.

See all answers

What needs improvement with PingID?

The management console needs to be improved. PingID should revise it.

See all answers

What do you like most about SAP Customer Identity and Access Management?

Seamless integration is the most valuable feature. There is a there is some functionality where you could go and be enabled and disable everything, you can do it with no time.

See all answers

What needs improvement with SAP Customer Identity and Access Management?

You could use only SAP provided the API to extract. And there is one channel I experienced during the data migration, which allows us to create the customer or delete the customer. And it won't all...

See all answers

What advice do you have for others considering SAP Customer Identity and Access Management?

The implementation is very simplified, and it's a progressive implementation. Overall I would rate the solution a nine out of ten.

See all answers

Comparisons

Microsoft Entra ID vs Ping Identity Platform

Compared 19% of the time

Symantec Siteminder vs Ping Identity Platform

Compared 8% of the time

ForgeRock vs Ping Identity Platform

Compared 8% of the time

Microsoft Active Directory vs Ping Identity Platform

Compared 7% of the time

SailPoint Identity Security Cloud vs Ping Identity Platform

Compared 6% of the time

More Ping Identity Platform Competitors

Salesforce Identity vs SAP Customer Identity and Access Management

Compared 60% of the time

Microsoft Entra Verified ID vs SAP Customer Identity and Access Management

Compared 40% of the time

More SAP Customer Identity and Access Management Competitors

Product Reports

Buyer's Guide

Ping Identity Platform

May 2025

Download Ping Identity Platform product report

Buyer's Guide

Customer Identity and Access Management (CIAM)

June 2025

SAP Customer Identity and Access Management report

Download SAP Customer Identity and Access Management product report

Also Known As

Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ

No data available

Overview

IDENTITY DEFINED SECURITY PLATFORM delivers a unified, standards-based platform that can be deployed as SaaS, software or both and can scale to handle millions of identities. From multi-factor authentication and single sign-on to access security, directory and data governance, our capabilities work together to give employees, partners and customers secure access to cloud, mobile and enterprise applications, securing and streamlined everything from sign-on to sign-off and everywhere in between.

Ping Identity

Power relevant customer experiences based on first-party data. With SAP Customer Identity and Access Management solutions for B2C, you can build rich, centralized customer profiles and synchronize them with all your digital properties.

SAP

Sample Customers

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol

Information Not Available

Buyer's Guide

Ping Identity Platform vs. SAP Customer Identity and Access Management

April 2025

Free Report: Ping Identity Platform vs. SAP Customer Identity and Access Management

Find out what your peers are saying about Ping Identity Platform vs. SAP Customer Identity and Access Management and other solutions. Updated: April 2025.

DOWNLOAD NOW

857,028 professionals have used our research since 2012.

See our Ping Identity Platform vs. SAP Customer Identity and Access Management report.

See our list of best Customer Identity and Access Management (CIAM) vendors.

We monitor all Customer Identity and Access Management (CIAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.